Bluetooth / Wireless

  • Which JBL products have the Connect technology
    The first JBL speakers featuring the JBL Connect technology are: JBL Flip 3, JBL Pulse 2, JBL Xtreme, JBL Boost TV and JBL Charge 3, SB 450 A firmware upgrade is available for the JBL Charge 3 ,which will upgrade Connect to JBL Connect+. After this fw upgrade, it is no longer possible to connect the Charge 3 with other products which have JBL Connect ( Flip 3, Boost TV, Pulse 2, Xtreme )
    When using JBL Connect, how far can i take the second speaker with me?
    JBL Connect feature is using Bluetooth technology, so it is hard to say how far you can walk away. Depending on what other signals you have at your place that could interupt and wall material between speakers.
    Only one of the two speaker units is active when used as a telephone speaker. Is this correct?
    Yes, this is correct. In order to minimize interference between speaker and microphone during telephone conversations, one speaker unit is deactivated.
    Can I place my Flip3 in the bathroom, where it is humid, and it may be splashed with water?
    Yes, steam and drops of water in a bathroom are fine.
    More FAQs
  • How do I know when the battery in the Flip 3 SE needs charging?
    The Flip 3 SE has 5 white leds which shows the battery level when you power on the device. Each white led indicates around 20% battery level. When all of the white leds are off, and the last led is blinking red, you should recharge the battery.
    Can I connect multiple devices to the Flip 3 SE?
    No, it's not possible to connect simultaneously from multiple devices to the Flip 3 SE. If you need a new device to pair with the Flip 3 SE, please press the Bluetooth button the Flip 3 SE to enable pairing mode. The Flip 3 SE should be available in the list of Bluetooth devices on your mobile phone/tablet
    Does the Flip 3 SE support JBL Connect / JBL Connect+?
    No, the Flip 3 Stealth Edition does not support JBL Connect or Connect+. The Stealth edition can not be paired with other JBL devices.
    How do I power on and pair with the Flip 3 SE?
    Press the power button on the Flip 3 SE once to power on the device. When you power on the Flip 3 SE for the first time, it will automatically go into Bluetooth Pairing mode and you should be able to find the Flip 3 SE in the list of available Bluetooth devices on your mobile phone/tablet. Press the Bluetooth button on the Flip 3 SE to enable pairing mode manually
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  • Can I charge the speaker when it is wet?
    You need to dry the micro USB or power ports completely before plug-in power for charging.
    Can I wirelessly link JBL Flip 4 together with JBL Flip 3, Pulse 2 or Xtreme?
    No, JBL Flip 4 can wirelessly link with JBL Connect+ compatible speakers only. Currently, the Flip 4, Pulse 3 and Charge 3 ( after a firmware upgrade ) have the JBL Connect+ feature
    My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
    After I updated my computer to Windows 8/10, I am no longer able to establish a Bluetooth connection with my speaker to play music. How can I correct the problem?
    This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.
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  • PartyBoost Stereo Pair Proximity Issues With Other Speakers

    If you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.


    NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers

    My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
    What are the differences between the FLIP 5 and FLIP Essential?
    You can see the differences between the features and specifications of the FLIP 5 and FLIP Essential below:
    Features
    FeaturesFlip 5Flip Essential
    IPX7 WaterproofYesYes
    Aux InputNoYes
    Auto Power OffYesYes
    BluetoothYesYes
    SpeakerphoneNoNo
    Voice Assistant IntegrationNoNo
    Charging CableYesYes
    USB-C ChargingYesNo
    Micro USB ChargingNoYes
    PartyBoost ConnectivityYesNo
    JBL Portable App CompatibilityYesNo
    Social ModeYesNo
    Racetrack Shaped DriverYesNo
    Available Colours111

    *As the FLIP Essential is not compatible with the JBL Portable app:
    It is not possible to connect multiple speakers, rename the speaker or turn off audio feedback sounds (for on/off/bluetooth pairing/connected).
    If you require these functions, we recommend the Flip 5.

    Specifications
    SpecificationsFlip 5Flip Essential
    Music Playing Time (Hours)1210
    Output Power (W)20W RMS2 x 8W RMS
    Battery Capacity (mAh)48003000
    Charging Time (Hours)2.53.5
    Dimensions (cm)18.1 x 6.9 x 7.416.9 x 6.4 x 6.4
    Dimensions (in)7.1 x 2.7 x 2.96.7 x 2.5 x 2.5
    Weight (kgs)0.540.47
    Weight (lbs)1.191.0
     
    Both speakers offer lots of features and excellent sound. FLIP Essential is cheaper than FLIP 5. It all comes down to what type of features you prefer, such as a long-lasting battery or maybe an affordable price for a good companion!

    No matter which product you choose, you won't be disappointed with JBL Legendary sound signature and features!

    Still in doubt?
    Ask our specialist for more information and feedback.
    Issues with the JBL Portable App and your Android device
    There might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.
    More FAQs
  • Buttons unresponsive when plugged into a power source
    If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
    Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
    How to restore your speaker to factory default settings
    If you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker.

    How to reset
    First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.
    Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off.
    The speaker has now been restored to factory default settings. 
  • IP67 Information
    This product is rated IP67, which is different from IPX7. IP67 protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes. It is also resistant against dust. Dust accumulation around electronics can lead to hardware failure, so the IP67 rating is an extremely beneficial addition to this product. 
    PartyBoost Stereo Pair Proximity Issues With Other Speakers

    If you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.


    NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers

    Setting up your Partyboost Speakers in Stereo Mode

    1. Turn on both speakers.
    2. Connect your device to one of the two speakers via Bluetooth.
    PartyBoostBluetoothButton.png
    3. Start streaming music to that speaker (for best results play music on this speaker for more than 20 seconds before proceeding with the next steps).
    4. Open the JBL Portable app.
    5. Allow the app to detect the single speaker playing music.
    6. Once detected, press the Connect/Partyboost button on both speakers.
    PartyBoostButtons.png
    7. Allow the app to identify both speakers.
    8. Click the Partyboost button, you will see the option for Party or Stereo, select Stereo.

    Please note: Stereo Mode can only be enabled when 2 of the same speaker model are used.
    For example, you will not be able to achieve Stereo Mode with a Flip 5 and Flip 6, only Party Mode.
    Also, it is not possible to pair speaker models with Connect and Connect+ together, or pair to speaker models with Partyboost.

    How to clean your speaker and remove dirt from it
    Our FLIP 5 speaker is an "All-weather companion," and sometimes it can get dirt and other substances on it. Clean your speaker under lukewarm water from your water tap, and use a microfiber cloth to remove stains. Do not use any alcohol or other to remove stains and dirt. Do not charge your product while the charging port is wet; make sure it is dry before you connect it to a charger. Contact our Customer support if you need more advice.
    More FAQs
  • What are the differences between the FLIP 5 and FLIP Essential?
    You can see the differences between the features and specifications of the FLIP 5 and FLIP Essential below:
    Features
    FeaturesFlip 5Flip Essential
    IPX7 WaterproofYesYes
    Aux InputNoYes
    Auto Power OffYesYes
    BluetoothYesYes
    SpeakerphoneNoNo
    Voice Assistant IntegrationNoNo
    Charging CableYesYes
    USB-C ChargingYesNo
    Micro USB ChargingNoYes
    PartyBoost ConnectivityYesNo
    JBL Portable App CompatibilityYesNo
    Social ModeYesNo
    Racetrack Shaped DriverYesNo
    Available Colours111

    *As the FLIP Essential is not compatible with the JBL Portable app:
    It is not possible to connect multiple speakers, rename the speaker or turn off audio feedback sounds (for on/off/bluetooth pairing/connected).
    If you require these functions, we recommend the Flip 5.

    Specifications
    SpecificationsFlip 5Flip Essential
    Music Playing Time (Hours)1210
    Output Power (W)20W RMS2 x 8W RMS
    Battery Capacity (mAh)48003000
    Charging Time (Hours)2.53.5
    Dimensions (cm)18.1 x 6.9 x 7.416.9 x 6.4 x 6.4
    Dimensions (in)7.1 x 2.7 x 2.96.7 x 2.5 x 2.5
    Weight (kgs)0.540.47
    Weight (lbs)1.191.0
     
    Both speakers offer lots of features and excellent sound. FLIP Essential is cheaper than FLIP 5. It all comes down to what type of features you prefer, such as a long-lasting battery or maybe an affordable price for a good companion!

    No matter which product you choose, you won't be disappointed with JBL Legendary sound signature and features!

    Still in doubt?
    Ask our specialist for more information and feedback.
    Does my Speaker have Speakerphone/Voice Assistant Functionality?
    This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.
    How to restore your speaker to factory default settings
    If you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker.

    How to reset
    First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.
    Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off.
    The speaker has now been restored to factory default settings. 
    Charging the Speaker When Wet
    You will need to dry the charging port completely before plugging in power for charging.
     
    More FAQs
  • Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
    How to restore your speaker to factory default settings
    If you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker.

    How to reset
    First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.
    Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off.
    The speaker has now been restored to factory default settings. 
    Charging the Speaker When Wet
    You will need to dry the charging port completely before plugging in power for charging.
     
    Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
    More FAQs
  • Factory Reset Information
    Power on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settings
    My JBL GO goes into standby when I play quietly. Why is that, and can something be done to change this?
    With some phones, such as iPhones and some Android models, volume is synchronized while Bluetooth is used, and levels below volume setting 6 (tested with iPhone 6 and iPhone 5s) and volume setting 5 on most Android devices will cause the GO to enter standby after some minutes. If you want to play softer while still using your iPhone as a source, please change to cabled connection from the headphone output to the AUX input of GO. This will make it possible for you to set the GO's volume at its minimum step, and then control total level on the telephone. Of course, if source level from the telephone is set extremely low, the GO will go into standby again, because GO needs a certain level to keep playing. Alternatively, use a phone which does not synchronize volume as source. Many Android phones do not synchronize volume, so by using such a phone, you can adjust GO to its lowest level, adjusting total level independently, even via Bluetooth. This will usually result in music volume at the desired level.
  • Track Control Information
    To skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.
    Buttons unresponsive when plugged into a power source
    If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
    How do I power on and pair the GO 2?
    Press the power button located on the far Left top of the speaker. If this is your first time pairing the device, the speaker will automatically go into pairing mode. Make sure that the product you are attempting to pair to is in search mode and in bluetooth range. The Go 2 should pop up on discoverable devices. Choose the Go 2 option and you will be connected within a few seconds.
    Factory Reset Information
    Power on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settings
    More FAQs
  • IP67 Information
    This product is rated IP67, which is different from IPX7. IP67 protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes. It is also resistant against dust. Dust accumulation around electronics can lead to hardware failure, so the IP67 rating is an extremely beneficial addition to this product. 
    What is the difference between JBL Go 3/Clip 4 and JBL Go 3 ECO/Clip 4 ECO?

    The difference is that the new ECO versions of Go 3 and Clip 4 are made from 90% PCR (Post-Consumer Recycled) plastic and wrapped in 100% recycled fabric on the speaker grille, while still delivering the same rich JBL Original Pro Sound and significantly reducing the carbon footprint of the product.

    Track Control Information
    To skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.
    Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
    More FAQs
  • IP67 Information
    This product is rated IP67, which is different from IPX7. IP67 protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes. It is also resistant against dust. Dust accumulation around electronics can lead to hardware failure, so the IP67 rating is an extremely beneficial addition to this product. 
    What is the difference between JBL Go 3/Clip 4 and JBL Go 3 ECO/Clip 4 ECO?

    The difference is that the new ECO versions of Go 3 and Clip 4 are made from 90% PCR (Post-Consumer Recycled) plastic and wrapped in 100% recycled fabric on the speaker grille, while still delivering the same rich JBL Original Pro Sound and significantly reducing the carbon footprint of the product.

    My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
    Track Control Information
    To skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.
    More FAQs
  • Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
    Does my Speaker have Speakerphone/Voice Assistant Functionality?
    This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.
    Factory Reset Information
    Power on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settings
  • How is it possible to check the software version of a JBL Horizon?
    By pressing and holding the Bluetooth and the Volume PLUS buttons at the same time. The software version is shown in the display.
    For how long does the alarm sound, if it is not interrupted?
    Horizon's alarm sounds for 3 minutes, then it shuts off, or rather it goes into snooze, for 9 minutes. Then it sounds the alarm again for 3 minutes, followed by snooze for another 9 minutes. After this final snooze period, it starts playing, and keeps on playing until it is manually shut off. The light shuts off with the audio.
    How do I program preset FM stations in my JBL Horizon?
    The owner's manual can be a bit difficult to understand. Here is what to do to program a preset station that has not already been saved in any preset: 1 Turn on the radio by clicking the FM button. 2 Find the station you want to save by doing what is shown under pt. 8 B or C, either clicking or pressing/holding for more than 2 seconds the left/right arrow buttons. 3 Press and hold the FM button for more than 2 seconds. Now the preset number appears blinking. 4 Click on the left/right arrow buttons to skip through the preset positions. 5 When you have located the desired memory preset position, such as Preset 4, confirm by clicking the FM button. Now the desired FM station is saved in memory preset 4. If you have already saved an FM station in a preset memory position, and want to have a new station placed there instead, here is what to do: 1 Turn on the radio by clicking the FM button. 2 Jump to the preset station you want to change with the round central button. Each click advances to the next preset. 3 When you are on the preset you want to change, e.g. preset 4, press and hold the FM button for more than 2 seconds. 4 The FM symbol and the frequency will now blink. 5 Before they stop blinking, click, or press and hold one of the arrow buttons to go through the FM frequencies step by step, or perform station search. 6 When you have found the new station you want to save in preset 4, click the round central button. 7 Now the new station is saved in preset 4.
    How do I keep the radio playing after having been awakened by radio?
    After the wake-up process is finished, and the radio alarm has been turned off by pressing the alarm button, it is necessary to press the radio button to keep the radio playing.
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  • Do I need to link my Google account to my JBL LINK 10, 20, 300 or 500?
    JBL LINK speakers require a Google account to operate. Your search history on the JBL LINK speaker will appear in your Google account's search history. Also, if you give the JBL LINK speaker permission, it may access your data saved in other Google services, like Calendar and Gmail to answer questions you ask.
    How to set up your device with Android or iOS
    1. Power on your JBL LINK speaker.
    2. Verify that you are connected to the right Wi-Fi network on your smartphone.
    3. Open your Google Home app Google Home app.
    4. Enable Bluetooth BT ICON
    5. Enable Location Service location icon(Android Only)
      1. Make sure you have permitted the Google Home app to view your location.
    6. First option NEXT oPTTap Addaddd Next topSet up device Setup device NEXT opSet up new devices in your home home icon
    7. Second  option NEXT NEXTTap Disocvery Next topX device found Setup ICON deviceNEXT opSelect Home locationhome icon
    8. Follow the instruction on screen to add your new JBL LINK speaker.

    You are now all set and can enjoy your LINK device!
    Can anyone hear my search history on my JBL LINK 10, 20, 300 or 500?
    Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.
    When changing the volume on my JBL LINK 10, 20, 300 or 500, the front LED indicator slowly lights up. Is this normal?
    Yes, when changing volume to higher or lower, the LED will illuminate to show that you are changing the volume.
    More FAQs
  • Do I need to link my Google account to my JBL LINK 10, 20, 300 or 500?
    JBL LINK speakers require a Google account to operate. Your search history on the JBL LINK speaker will appear in your Google account's search history. Also, if you give the JBL LINK speaker permission, it may access your data saved in other Google services, like Calendar and Gmail to answer questions you ask.
    How to set up your device with Android or iOS
    1. Power on your JBL LINK speaker.
    2. Verify that you are connected to the right Wi-Fi network on your smartphone.
    3. Open your Google Home app Google Home app.
    4. Enable Bluetooth BT ICON
    5. Enable Location Service location icon(Android Only)
      1. Make sure you have permitted the Google Home app to view your location.
    6. First option NEXT oPTTap Addaddd Next topSet up device Setup device NEXT opSet up new devices in your home home icon
    7. Second  option NEXT NEXTTap Disocvery Next topX device found Setup ICON deviceNEXT opSelect Home locationhome icon
    8. Follow the instruction on screen to add your new JBL LINK speaker.

    You are now all set and can enjoy your LINK device!
    Can anyone hear my search history on my JBL LINK 10, 20, 300 or 500?
    Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.
    When changing the volume on my JBL LINK 10, 20, 300 or 500, the front LED indicator slowly lights up. Is this normal?
    Yes, when changing volume to higher or lower, the LED will illuminate to show that you are changing the volume.
    More FAQs
  • Do I need to link my Google account to my JBL LINK 10, 20, 300 or 500?
    JBL LINK speakers require a Google account to operate. Your search history on the JBL LINK speaker will appear in your Google account's search history. Also, if you give the JBL LINK speaker permission, it may access your data saved in other Google services, like Calendar and Gmail to answer questions you ask.
    How to set up your device with Android or iOS
    1. Power on your JBL LINK speaker.
    2. Verify that you are connected to the right Wi-Fi network on your smartphone.
    3. Open your Google Home app Google Home app.
    4. Enable Bluetooth BT ICON
    5. Enable Location Service location icon(Android Only)
      1. Make sure you have permitted the Google Home app to view your location.
    6. First option NEXT oPTTap Addaddd Next topSet up device Setup device NEXT opSet up new devices in your home home icon
    7. Second  option NEXT NEXTTap Disocvery Next topX device found Setup ICON deviceNEXT opSelect Home locationhome icon
    8. Follow the instruction on screen to add your new JBL LINK speaker.

    You are now all set and can enjoy your LINK device!
    Can anyone hear my search history on my JBL LINK 10, 20, 300 or 500?
    Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.
    When changing the volume on my JBL LINK 10, 20, 300 or 500, the front LED indicator slowly lights up. Is this normal?
    Yes, when changing volume to higher or lower, the LED will illuminate to show that you are changing the volume.
    More FAQs
  • Do I need to link my Google account to my JBL LINK 10, 20, 300 or 500?
    JBL LINK speakers require a Google account to operate. Your search history on the JBL LINK speaker will appear in your Google account's search history. Also, if you give the JBL LINK speaker permission, it may access your data saved in other Google services, like Calendar and Gmail to answer questions you ask.
    How to set up your device with Android or iOS
    1. Power on your JBL LINK speaker.
    2. Verify that you are connected to the right Wi-Fi network on your smartphone.
    3. Open your Google Home app Google Home app.
    4. Enable Bluetooth BT ICON
    5. Enable Location Service location icon(Android Only)
      1. Make sure you have permitted the Google Home app to view your location.
    6. First option NEXT oPTTap Addaddd Next topSet up device Setup device NEXT opSet up new devices in your home home icon
    7. Second  option NEXT NEXTTap Disocvery Next topX device found Setup ICON deviceNEXT opSelect Home locationhome icon
    8. Follow the instruction on screen to add your new JBL LINK speaker.

    You are now all set and can enjoy your LINK device!
    Can anyone hear my search history on my JBL LINK 10, 20, 300 or 500?
    Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.
    When changing the volume on my JBL LINK 10, 20, 300 or 500, the front LED indicator slowly lights up. Is this normal?
    Yes, when changing volume to higher or lower, the LED will illuminate to show that you are changing the volume.
    More FAQs
  • I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?
    Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
     
    Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.

    The Checklist

    Let us walk-through a list of things needed to ensure every requirement is met.

    1. Check your mobile device if that is able to connect to same Wireless network.
    2. Make sure you are within range of your Wireless router.
    3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
    4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
      1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
      2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
    5. Try using a different mobile device, if you have one.
    6. Reboot your Wireless network router and your mobile device.
    Watch the video below for help with setting up your Google Assistant device.

    Wireless Network Extender

    Some houses or apartments can be too big for one Wireless network router to cover it all.
    Let's talk about the issues that might appear with an Extender network.

    1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
    2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
    3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
    4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
    5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

    One Wireless Network Name (SSID)

    1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
    2. If the speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
    3. To solve this issue, using two different name for your extended network will help with the performance of the Speaker and Google Assistant request.







     

    Google Assistant Not Making/Taking Phone Calls

    As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

     

    Please click here to see Google’s official statement/article explaining this.

    When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?
    If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
     
    More FAQs
  • I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?
    Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
     
    Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.

    The Checklist

    Let us walk-through a list of things needed to ensure every requirement is met.

    1. Check your mobile device if that is able to connect to same Wireless network.
    2. Make sure you are within range of your Wireless router.
    3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
    4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
      1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
      2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
    5. Try using a different mobile device, if you have one.
    6. Reboot your Wireless network router and your mobile device.
    Watch the video below for help with setting up your Google Assistant device.

    Wireless Network Extender

    Some houses or apartments can be too big for one Wireless network router to cover it all.
    Let's talk about the issues that might appear with an Extender network.

    1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
    2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
    3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
    4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
    5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

    One Wireless Network Name (SSID)

    1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
    2. If the speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
    3. To solve this issue, using two different name for your extended network will help with the performance of the Speaker and Google Assistant request.







     

    Google Assistant Not Making/Taking Phone Calls

    As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

     

    Please click here to see Google’s official statement/article explaining this.

    When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?
    If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
     
    More FAQs
  • How to connect a Bluetooth mobile device
    1. Open the Google Home app 2. Select the LINK VIEW 3. Select SETTINGS. 4. There is a line that says Paired Bluetooth Devices. 5. When you select it, it gives you the option to ENABLE PAIRING MODE. 6. Use your voice - "Hey Google, Open Bluetooth" and LINK VIEW will enable Bluetooth connection. You can disable Bluetooth using "Hey Google, Close Bluetooth" Once you have enabled Bluetooth pairing mode on your LINK VIEW, simply go into your Bluetooth settings menu on your mobile device and connect.
    I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?
    Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
     
    Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.

    The Checklist

    Let us walk-through a list of things needed to ensure every requirement is met.

    1. Check your mobile device if that is able to connect to same Wireless network.
    2. Make sure you are within range of your Wireless router.
    3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
    4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
      1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
      2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
    5. Try using a different mobile device, if you have one.
    6. Reboot your Wireless network router and your mobile device.
    Watch the video below for help with setting up your Google Assistant device.

    Wireless Network Extender

    Some houses or apartments can be too big for one Wireless network router to cover it all.
    Let's talk about the issues that might appear with an Extender network.

    1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
    2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
    3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
    4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
    5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

    One Wireless Network Name (SSID)

    1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
    2. If the speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
    3. To solve this issue, using two different name for your extended network will help with the performance of the Speaker and Google Assistant request.







     

    Google Assistant Not Making/Taking Phone Calls

    As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

     

    Please click here to see Google’s official statement/article explaining this.

    More FAQs
  • Is my Partybox Supported by the JBL Partybox App?
    This model is not supported by the JBL Partybox App.
    Which Connections are Possible

    Connecting a USB stick

    1. You can enjoy music from your USB Stick directly into the Partybox device.
    2. Insert the USB stick Stick into theUSB portport, located on the back of your Partybox.
    3. The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
    4. It will start automatically playing the content on your USB stick.
    USB co

    AUX Connection

    1. You can connect any devices through the analog connection AUX
    2. Use an analog cable (Not included in the box) and connect your device.
    3. Press play on your external device and enjoy the music!
    analog

    RCA Connection (*Partybox 200/300/1000 Only)

    1. The Partybox features both Input and Output RCA connection.
    2. Connect your RCA cable (not included) to either one of the ports.
    3. You can use it with your DVD/BlueRay player or AVR system.
    User-added image

    Guitar and Microphone

    1. Connect your microphoneto the dedicated MIC iocn port or connect your electric Guitar  to the Guitar icon
    2. You can mix sound or make your own karaoke party with your Partybox.
    3. Sing or play through your devices.
      1. To adjust the volume of the audio source, press volume+ or volume- buttons.
      2. To adjust the volume of the microphone or guitar, rotate the Mic knob or guitar knob
    mic and
     

    Charging external devices

    1. Whenever your mobile device needs some extra power, the Partybox can help you!
    2. Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your Phone charging device.
    3. Simply connect your device to the usb portaport and start charging.
      1. NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
      2. The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
    Charging devices

    There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the party
    TWS Mode Capabilities and Restrictions
    You can connect two of the same Partybox models (e.g. 2 x Partybox 310, or 2 x Partybox 100) together in TWS Mode by pressing and holding the Bluetooth button on both speakers for 5 seconds, or by pressing the dedicated TWS buttons on the rear panels of both speakers on the Partybox 110, 310 and 710. It is possible to pair two different Partybox models together using a wired connection (e.g. 1 x Partybox 310 and 1 x Partybox 100). It is also possible to pair two Partybox different models wirelessly in Party mode, however this is only possible with the newer Partybox models - the Partybox 110, 310 and 710. The Partybox 200 & 300 can be paired in TWS mode as they are the same model apart from the presence of a battery in the Partybox 300. If you connect an instrument or microphone to one Partybox speaker while using TWS, the instrument or microphone connected to one speaker will be reproduced by this speaker alone. You will not hear the instrument or microphone in both speakers. If it is necessary to have instruments reproduced by two or more PartyBox speakers, it is possible to use an RCA or aux cable – connected from the RCA, aux or daisy chain outputs on the speaker that the instrument or microphone is connected to, wired to the RCA, aux or daisy chain input of the secondary speaker. Alternatively a small mixing console can be used - connecting audio sources to this mixer and sending the mixed audio signal to the speakers with a wired connection.
    Buttons unresponsive when plugged into a power source
    If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
    More FAQs

Further Support

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These products are inferior and usually fail a short time after first use due to poor components & expose consumers to potential safety hazards even when not in use.

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To ensure you are purchasing a genuine JBL product, and not a counterfeit, buy direct from one of our websites or shop with confidence at any of our JBL authorized online dealers.

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