JBL Customer Experience Center

In-Ear Fit & Comfort Guide

Bluetooth Pairing Guide

Headphone Support Guide

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Return Products

Did you buy the real thing?

Counterfeit products are not authentic and therefore do not meet the high quality and safety standards established by JBL.

These products are inferior and usually fail a short time after first use due to poor components and expose consumers to potential safety hazards even when not in use.

Buy Authentic

Find a dealer

To ensure you are purchasing a genuine JBL product, and not a counterfeit, buy direct from one of our websites or shop with confidence at any of our JBL authorized online dealers.

Where to Buy

Headphone Support Guide

Headphone Support Guide

Need help to resolve some of the most common headphone challenges?

Learn more

Watch & Learn

Have you seen our Youtube channel?

Many of our products have videos introducing them.

Learn more

Sustainability

Sustainability isn’t just the right thing to do. At HARMAN, sustainability is one of our strategic pillars that guide everything we do.

Follow our efforts

Reliable returns and warranty

Reliable returns and warranty

We would like you to be happy with your product - so we offer a 30 day evaluation period during which you can return your product.

Learn More

Self-Help Center

Self-Help Center

Need help with a common problem? Check out these self-help sessions. Learn more

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Call Us

Call Us

Talk to a support agent
Call us now at: (800) 336-4525

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)

Chat With Us

Chat With Us

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Sat - Sun: 9:00 am - 5:00 pm (ET)

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Text Us

Text with a support agent via SMS at:
628-333-7807

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Sat - Sun: 9:00 am - 5:00 pm (ET)