JBL Charge 3 is the ultimate, high-powered portable Bluetooth speaker with powerful stereo sound and a power bank all in one package. The Charge 3 takes the party everywhere, poolside or in the rain, thanks to the waterproof design, durable fabric and rugged housing. Its high-capacity 6,000mAh battery provides up to 20 hours of playtime and can charge your smartphones and tablets via its USB output. A built-in noise and echo-cancelling speakerphone gives you crystal clear calls with the press of a button. Wirelessly link multiple JBL Connect-enabled speakers to amplify the listening experience.
My device is waterproof, but what about salt water or chlorine water?
Your JBL speaker is waterproof with IPX7 rating.
(IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.)
To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather.
The standard for waterproofing is for tap water.
Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
Was this helpful?
Thank you for your feedback!
Can Charge 3 be updated and how?
Charge 3 can be updated with the JBL Connect app, which will inform the user when an update is available.
Was this helpful?
Thank you for your feedback!
Upgrading the software on your PartyBoost or Connect+ Speaker
Software updates for your speaker can be done using the JBL Portable app. Download it from the Apple App store and Google Play store. If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below). If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.
Was this helpful?
Thank you for your feedback!
What is Connect and how does it work?
The JBL Connect technology links two JBL Connect enabled speakers wirelessly to each other, so the play the same music. This is done by pressing the Connect button on both devices.
Was this helpful?
Thank you for your feedback!
is it possible to see what the battery level is?
There are 5 leds which indecates the current charge level, Each led indicates 20% of charge.
Was this helpful?
Thank you for your feedback!
What can I do with the Connect app?
It is possible to rename the Bluetooth name of the primary connected device and set the Party or Stereo mode. If a firmware upgrade is available for any Connect, Connect+, or Partyboost compatible speaker, this can be installed through the JBL Portable app. Only identical products can be set to stereo mode.
Please note that, even though you can pair a Boost TV with JBL Connect, you cannot control this from the JBL Connect App
Was this helpful?
Thank you for your feedback!
Do the Flip 4 and Charge 3 float in water?
No, the IP waterproof specification means that these speakers can be immersed in water 1 m deep for 30 minutes.
It does not mean that they can float, so please be careful. If dropped, they will sink to the bottom.
Was this helpful?
Thank you for your feedback!
How will I know when Charge 3 needs to be recharged?
The JBL Charge 3 has a battery level indicator, which consists of 5 LED's and display battery level.
Was this helpful?
Thank you for your feedback!
What is connect+?
JBL Connect+ can wirelessly link more than 100 JBL Connect+ enabled speakers together to amplify the party
Was this helpful?
Thank you for your feedback!
PartyBoost support on the JBL Connect and JBL Connect+
The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.
Was this helpful?
Thank you for your feedback!
JBL Portable App: PC Information
You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.
Was this helpful?
Thank you for your feedback!
Information on different firmware versions on same products and models
There can be differences in the internal hardware that also implies different firmwares. These products feature the same specifications and performance expectations. If the app does not inform you of any new updates, the firmware is current and the product is performing as designed.
Was this helpful?
Thank you for your feedback!
Is the case waterproof?
The case handle light rain and snow, but will not be waterproof if submerged into water.
Was this helpful?
Thank you for your feedback!
Changing the name of the speaker
1. In order to change the name of the speaker, you must first connect your speaker via Bluetooth and then download the JBL Connect app. 2. Once the app is downloaded choose app and wait for it to recognize your device. 3. Now that your speaker is highlighted, choose the gear located either below or to the right of the speaker image. 4. Once you choose the gear you will have the option to edit the name by clicking on the small pencil icon. 5. After you change the name, you will see a notification stating to "Reconnect to Apply New Name" 6. Go to your Bluetooth settings select "Forget This Device" and then reconnect to establish the new speaker name.
Was this helpful?
Thank you for your feedback!
Can the case be used to carry accessories with the speaker?
No. The case can only be used to carry the speaker.
Was this helpful?
Thank you for your feedback!
How do I reset the device to factory settings?
Power ON the device, then press and hold the "Volume+" and the "Play/Pause" buttons at the same time. When the device switches off after a few seconds, sounding the OFF prompt, it has been reset.
Was this helpful?
Thank you for your feedback!
Can I wirelessly link JBL Flip 4 together with JBL Flip 3, Pulse 2 or Xtreme?
No, JBL Flip 4 can wirelessly link with JBL Connect+ compatible speakers only. Currently, the Flip 4, Pulse 3 and Charge 3 ( after a firmware upgrade ) have the JBL Connect+ feature
Was this helpful?
Thank you for your feedback!
Is it ok to keep it plugged into a power source all the time?
It will not damage the battery that power supply is connected all the time.
Was this helpful?
Thank you for your feedback!
Only one of the two speaker units is active when used as a telephone speaker. Is this correct?
Yes, this is correct.
In order to minimize interference between speaker and microphone during telephone conversations, one speaker unit is deactivated.
Was this helpful?
Thank you for your feedback!
Audio distortion or drop outs while using JBL PartyBoost or Connect+
If you are having trouble with distortion or drop out, try the following suggestions:
Move the audio source closer to the speakers
Move the speakers closer to each other
Make sure the streaming speaker (host) only connects to one audio source, disconnect the Bluetooth connection between the streaming speaker (host) and other audio source
Make sure the audio source only connects with one streaming speaker (host), disconnect the Bluetooth connection between the audio source and other speakers
Restart both your speakers and the audio source
Make sure speakers are away from other sources of wireless signal – you could be experiencing interference
Re-pair the audio source with your speaker
If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker
Was this helpful?
Thank you for your feedback!
What is the expected playing time on a fully charged battery?
Playing time is up to 20 hours.
Was this helpful?
Thank you for your feedback!
Which colors are the JBL Charge 3 available in?
JBL Charge 3 is available in 5 fashionable finishes: Teal, Gray, Black, Blue and Red.
Was this helpful?
Thank you for your feedback!
Can I submerge Charge 3 in water?
Yes. The Charge 3 can be submerged in 1 meter of water for 30 minutes in accordance with the international IPX7 standard.
Was this helpful?
Thank you for your feedback!
Renaming of the JBL Connect App to JBL Portable
The JBL Connect app will be renamed as JBL Portable on the App Store and Google Play store in January 2021, it will still be possible to find the app in each store by searching for either JBL Connect or JBL Portable.
Was this helpful?
Thank you for your feedback!
What does IPX7 mean?
Rating IPX7 means that the device can be submerged in 1m of water for up to 30 minutes without permanent damage, but it has not been tested against the entry of dust.
Was this helpful?
Thank you for your feedback!
If I pair my Bluetooth speaker to my phone, and record a video with the phone, will the speaker's microphone serve as audio source?
No, all recordings made on the telephone will be using the telephone's built-in microphone.
Replay of the recording will be heard over the speaker afterwards, though, as long as it is paired to the telephone.
Was this helpful?
Thank you for your feedback!
Buttons unresponsive when plugged into a power source
If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
Was this helpful?
Thank you for your feedback!
Do I need to close the USB cap for the speaker to be waterproof?
Yes, it is needed to close the USB cap completely for waterproof.
Was this helpful?
Thank you for your feedback!
Connection issues using PartyBoost or Connect+
If there are drop out or connection issues when using PartyBoost or Connect+, it could be one of three things.
1. Units are too far apart (move units closer together)
2. Interference from other 2.4gHz wireless units in the area.
3. Unit is no longer working as designed
Here are some steps to isolate the issue:
Try taking the units out of the house and test it outside with no interference to see if you still experience connectivity issues. If you still experience connectivity issues, please try steps below:
Whatever unit drops off, remove that from the chain. Test the rest of the speakers and keep doing it until you find the speaker that is causing the drop outs. If all speakers begin to drop off, please try a different order and repeat. Repeat this process with each unit being the “main speaker”.
Make sure to turn off all WiFi/RF devices. (Router, laptop, baby monitor, Nest cams, IP cams, WiFi switches, WiFi outlets, WiFi lights, cordless phones, etc.)
You should be able to identify the issue/speaker by following these steps.
Was this helpful?
Thank you for your feedback!
Which JBL products have the Connect technology
The first JBL speakers featuring the JBL Connect technology are: JBL Flip 3, JBL Pulse 2, JBL Xtreme, JBL Boost TV and JBL Charge 3, SB 450
A firmware upgrade is available for the JBL Charge 3 ,which will upgrade Connect to JBL Connect+. After this fw upgrade, it is no longer possible to connect the Charge 3 with other products which have JBL Connect ( Flip 3, Boost TV, Pulse 2, Xtreme )
Was this helpful?
Thank you for your feedback!
Will it work with a wireless microphone?
No - it is not designed to work with a wireless microphone.
Was this helpful?
Thank you for your feedback!
Can I charge the speaker when it is wet?
You need to dry the micro USB or power ports completely before plug-in power for charging.
Was this helpful?
Thank you for your feedback!
Issues with the JBL Portable App and your Android device
There might be several reasons that our Portable app may not be working correctly on your Android device.
First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported.
If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again.
Now you should be able to see your device in the JBL Portable app.
Was this helpful?
Thank you for your feedback!
how many speakers can I stream to simultaneously?
You can stream to two speakers simutanouisly with the Connect function.
Was this helpful?
Thank you for your feedback!
Which JBL portable Bluetooth speakers have the JBL voice integration with SIRI and Google Now feature?
JBL Xtreme, JBL Pulse 2, JBL Charge3, JBL Flip 3, Pulse 3, and Flip 4
Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.
Was this helpful?
Thank you for your feedback!
Register your product
Do you own this product? Register it here! And claim your warranty or service easily
