SoundBars
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How can I get further technical service?In the JBL ONE App:
(1) Go to My Products, select your product
(2) Select Support tile
(3) Under General, select Product SupportWas this helpful? Thank you for your feedback!Why is my soundbar having interference issues with my mesh network?If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring.
- Move the mesh nodes far away from the soundbar
- Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this)
- Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default.
What is MU-MIMO?
MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time.
NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.
Was this helpful? Thank you for your feedback!How to adjust the surround speaker sound level?With both detachable surround speakers undocked, you can select the surround sound level by pressing the REAR button on the remote control.Was this helpful? Thank you for your feedback!Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.The Checklist
Let us walk-through a list of things needed to ensure every requirement is met.
- Check your mobile device if that is able to connect to same Wireless network.
- Make sure you are within range of your Wireless router.
- Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
- Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
- You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
- You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
- Try using a different mobile device, if you have one.
- Reboot your Wireless network router and your mobile device.
Wireless Network Extender
Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.- Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
- Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
- Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
- To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
- In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).
One Wireless Network Name (SSID)
- You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
- If the speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
- To solve this issue, using two different name for your extended network will help with the performance of the Speaker and Google Assistant request.
Was this helpful? Thank you for your feedback! -
How can I get further technical service?In the JBL ONE App:
(1) Go to My Products, select your product
(2) Select Support tile
(3) Under General, select Product SupportWas this helpful? Thank you for your feedback!Why is my soundbar having interference issues with my mesh network?If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring.
- Move the mesh nodes far away from the soundbar
- Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this)
- Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default.
What is MU-MIMO?
MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time.
NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.
Was this helpful? Thank you for your feedback!Does the JBL 300/500 support DTS?No, the JBL Bar 300/500 does not support DTS.
It supports the following Dolby Audio formats:
Dolby Atmos
Dolby Digital
Multichannel PCMWas this helpful? Thank you for your feedback!Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.The Checklist
Let us walk-through a list of things needed to ensure every requirement is met.
- Check your mobile device if that is able to connect to same Wireless network.
- Make sure you are within range of your Wireless router.
- Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
- Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
- You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
- You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
- Try using a different mobile device, if you have one.
- Reboot your Wireless network router and your mobile device.
Wireless Network Extender
Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.- Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
- Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
- Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
- To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
- In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).
One Wireless Network Name (SSID)
- You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
- If the speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
- To solve this issue, using two different name for your extended network will help with the performance of the Speaker and Google Assistant request.
Was this helpful? Thank you for your feedback! -
How can I get further technical service?In the JBL ONE App:
(1) Go to My Products, select your product
(2) Select Support tile
(3) Under General, select Product SupportWas this helpful? Thank you for your feedback!Does the JBL 300/500 support DTS?No, the JBL Bar 300/500 does not support DTS.
It supports the following Dolby Audio formats:
Dolby Atmos
Dolby Digital
Multichannel PCMWas this helpful? Thank you for your feedback!Is it possible to connect a subwoofer to the soundbar?The JBL Bar 300 does not support a subwoofer. Alternatively the JBL Bar 500 has a wireless subwoofer included.Was this helpful? Thank you for your feedback!Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.The Checklist
Let us walk-through a list of things needed to ensure every requirement is met.
- Check your mobile device if that is able to connect to same Wireless network.
- Make sure you are within range of your Wireless router.
- Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
- Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
- You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
- You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
- Try using a different mobile device, if you have one.
- Reboot your Wireless network router and your mobile device.
Wireless Network Extender
Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.- Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
- Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
- Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
- To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
- In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).
One Wireless Network Name (SSID)
- You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
- If the speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
- To solve this issue, using two different name for your extended network will help with the performance of the Speaker and Google Assistant request.
Was this helpful? Thank you for your feedback! -
-
Why is my soundbar having interference issues with my mesh network?
If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring.
- Move the mesh nodes far away from the soundbar
- Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this)
- Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default.
What is MU-MIMO?
MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time.
NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.
Was this helpful? Thank you for your feedback! -
Why is my soundbar having interference issues with my mesh network?
If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring.
- Move the mesh nodes far away from the soundbar
- Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this)
- Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default.
What is MU-MIMO?
MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time.
NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.
Was this helpful? Thank you for your feedback!SMART MODE: Lacking Dialogue/Too Much SurroundWhen listening to multichannel content you may find that your dialogue isn’t coming in as clear, or your surround effects are louder than you’d like. Our sound bars have a feature called ‘Smart Mode’ that implement our unique JBL Surround Sound as well as other tailored EQ settings. While these are great for content that needs a helping hand, for some multi-channel content it can be overwhelming. If you find this to be the case with some content, you can disable ‘Smart Mode'.
To toggle between smart mode and standard surround, on the remote control, press and hold MUTE for more than 3 seconds, then press Volume Up (+). "OFF SMART MODE" or "ON SMART MODE" will be displayed.
NOTE: The sound bar defaults to smart mode every time the bar is turned on.Was this helpful? Thank you for your feedback! -
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