Bluetooth / Wireless

  • Waterproof Information
    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
    Can my headphones be connected to two devices simultaneously?
    Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 
    How do I prevent damage to my USB charging sockets for my headphones?

    There are several easy ways to prevent damage to your headphones, and please follow the steps below.

    1. If the USB port has a cover, please always have it covered, except when charging.

    2. Always be sure the USB port and connector are dry before connecting to charge.

    3. Do not allow any oils, stains, sweat, or corrosive materials to contact the charging port. It will eventually damage the port.

    4. Do not damage or block the USB port. For example, do not force it in if you have trouble inserting the USB connector into the port. Instead, examine the port and remove foreign substances that might be inside or blocking the port.

    If you need more assistance, please contact the Customer Service team.
     
    aptX Audio Codec Support
    This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
    More FAQs
  • Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
    How to avoid Bluetooth Interference or Interruptions
    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
  • TWS Left & Right Not Pairing Together
    The two earpieces of your TWS headphones should normally be connected together without issue.  However, if they are no longer paired to each other, please follow these steps, in order.
    1. Forget/unpair the headphones on your device.
    2. Manually pair the two earpieces together following the "Manual Pairing Left & Right" instructions in your Owner's Manual/Quick Start Guide.
    3. Pair the headphones to your device and see if this resolves the problem.
    4. If manual pairing does not fix the problem, forget/unpair the headphones on your device again.
    5. Initiate a Product Reset to reset the earbud’s Bluetooth connection.
      • Note that RESET will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices again
      • Follow the Product Reset instructions in your Owner's Manual/Quick Start Guide.
      • Manually pair the 2 buds together again, as you did in step 2.  This additional step is necessary because, by default, the reset procedure does not automatically pair the two ear pieces together, but it does wipe all previous settings and resets the internal processor, so it is necessary to manually pair the two ear pieces together again.
      • Pair the buds to your Source Device.
    Is Volume Control Supported?
    This headphone does not feature volume control. You must manually control volume from your device.
    How to Factory Reset True Wireless Stereo Headphones
    Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
    Waterproof Information
    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
    More FAQs
  • TWS Left & Right Not Pairing Together
    The two earpieces of your TWS headphones should normally be connected together without issue.  However, if they are no longer paired to each other, please follow these steps, in order.
    1. Forget/unpair the headphones on your device.
    2. Manually pair the two earpieces together following the "Manual Pairing Left & Right" instructions in your Owner's Manual/Quick Start Guide.
    3. Pair the headphones to your device and see if this resolves the problem.
    4. If manual pairing does not fix the problem, forget/unpair the headphones on your device again.
    5. Initiate a Product Reset to reset the earbud’s Bluetooth connection.
      • Note that RESET will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices again
      • Follow the Product Reset instructions in your Owner's Manual/Quick Start Guide.
      • Manually pair the 2 buds together again, as you did in step 2.  This additional step is necessary because, by default, the reset procedure does not automatically pair the two ear pieces together, but it does wipe all previous settings and resets the internal processor, so it is necessary to manually pair the two ear pieces together again.
      • Pair the buds to your Source Device.
    Is Volume Control Supported?
    This headphone does not feature volume control. You must manually control volume from your device.
    How to clean your earbuds
                                                                             CLEANING THE PRODUCT V2.JPG CLEANING THE PRODUCT V3.JPG

    Use a clean cotton swab slightly moistened with alcohol to:
    1. Remove earwax and dirt from the ear tips on your earbuds.
    2. Clean the charging pads and ports on your earbuds and in the charging case respectively. Then use a dry and soft cotton to rub down the dust and lint.
    3. Clean the grooves on the cover and at the bottom of the charging case.
    After cleaning, make sure the charging case and earbuds are dry before putting the earbuds back into the charging case.

    TIP: 
    We recommend that you repeat this operation every few weeks or so to keep your headphones clean and to not affect the charging speed and quality.
    How to Factory Reset True Wireless Stereo Headphones
    Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
    More FAQs
  • I cannot activate my voice assistant when touching the dedicated button.
    Please check that Google Assistant or Amazon Alexa are installed on your device.
    Try to repeat the setup process.
    Also, switching the headphones off and on once or twice may solve the problem.
    How to use Amazon Alexa with your headphones
    After setting up Amazon Alexa on your headphones through the My JBL Headphones app, use Amazon Alexa by pressing & holding the touch panel for 2 seconds on the earbud that you have enabled the voice assistant feature on.
      Trigger Alexa #2 FAQ.png

    Things to try
    • “What’s the weather?”
    • Play Niall Horan
    • Play NPR on iHeartRadio
    • Set a timer for 5 minutes
    • What new skills do you have?
    Stop Alexa when she talks
    While Alexa is talking, press and release the Action button then say “Stop”.

    For more information and things to try with Alexa, visit: www.amazon.com/alexadevices
    How to connect your headphones to the Amazon Alexa for Android and iOS devices
    Visit the App Store and download the ‘Amazon Alexa’ App.

      Set up Amazon Alexa #1.png
    1. Click the Plus(+) button on the top right of the screen.
    2. Then select ‘Add Device‘.
    3. Select headphones from the list and then choose your Headphones from the list of available devices.
    4. Follow the rest of the instructions in the Alexa App to complete the setup.
    What is a voice assistant?
    Voice assistants from Google and Amazon utilize artificial intelligence to quickly answer questions, communicate hands-free and provide notifications among many other helpful benefits. 
    More FAQs
  • How do I prevent damage to my USB charging sockets for my headphones?

    There are several easy ways to prevent damage to your headphones, and please follow the steps below.

    1. If the USB port has a cover, please always have it covered, except when charging.

    2. Always be sure the USB port and connector are dry before connecting to charge.

    3. Do not allow any oils, stains, sweat, or corrosive materials to contact the charging port. It will eventually damage the port.

    4. Do not damage or block the USB port. For example, do not force it in if you have trouble inserting the USB connector into the port. Instead, examine the port and remove foreign substances that might be inside or blocking the port.

    If you need more assistance, please contact the Customer Service team.
     
    aptX Audio Codec Support
    This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
    How to avoid Bluetooth Interference or Interruptions
    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
    More FAQs
  • UA Flash: AptX Support Information
    The UA Flash does not support AptX or AAC audio codecs
    UA Flash: Controlling Music
    To pause/play music, press center button on RIGHT ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on RIGHT ear. Unfortunately, you cannot skip tracks backward.
    UA Flash: Pairing to a different device
    To connect to a new device, begin with the headphones powered off and hold the center button on the RIGHT headphone for 5 seconds to enter pairing mode. You will hear the BT pairing audible chime as it searches for a different device. Make sure the device you are wanting to connect to is in range and BT is on. Once connected you will hear the audible Connected chime. Once Right ear is connected, press and hold the center button on LEFT ear for 3 seconds as it powers on and connects to the device followed by the same Connected audible chime.
    UA Flash: Charging Information
    To charge the UA Flash, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly: 0= 0% Dead 2-3 = 40%-50% 4=100% Full battery life
    More FAQs
  • I cannot activate my voice assistant when touching the dedicated button.
    Please check that Google Assistant or Amazon Alexa are installed on your device.
    Try to repeat the setup process.
    Also, switching the headphones off and on once or twice may solve the problem.
    Why can I not use Google Assistant in my country?

    -       The Google Assistant isn’t available in certain languages and countries. For countries without Google Assistant, you can double tap the left ear cup on the headphone to activate the native voice assistant on your mobile device.

    How do I use the Google Assistant with my headphones?



    -       For more information on what your Google Assistant can do, visit: assistant.google.com/platforms/headphones
     

    Can I place or answer telephone calls with my JBL LIVE headphones?
    Yes, you can use them for telephone conversations in both Bluetooth and wired mode when paired with a smart device. 
    More FAQs
  • I cannot activate my voice assistant when touching the dedicated button.
    Please check that Google Assistant or Amazon Alexa are installed on your device.
    Try to repeat the setup process.
    Also, switching the headphones off and on once or twice may solve the problem.
    Why can I not use Google Assistant in my country?

    -       The Google Assistant isn’t available in certain languages and countries. For countries without Google Assistant, you can double tap the left ear cup on the headphone to activate the native voice assistant on your mobile device.

    How to use Amazon Alexa with your headphones
    After setting up Amazon Alexa on your headphones through the My JBL Headphones app, use Amazon Alexa by pressing & holding the touch panel for 2 seconds on the earbud that you have enabled the voice assistant feature on.
      Trigger Alexa #2 FAQ.png

    Things to try
    • “What’s the weather?”
    • Play Niall Horan
    • Play NPR on iHeartRadio
    • Set a timer for 5 minutes
    • What new skills do you have?
    Stop Alexa when she talks
    While Alexa is talking, press and release the Action button then say “Stop”.

    For more information and things to try with Alexa, visit: www.amazon.com/alexadevices
    How to connect your headphones to the Amazon Alexa for Android and iOS devices
    Visit the App Store and download the ‘Amazon Alexa’ App.

      Set up Amazon Alexa #1.png
    1. Click the Plus(+) button on the top right of the screen.
    2. Then select ‘Add Device‘.
    3. Select headphones from the list and then choose your Headphones from the list of available devices.
    4. Follow the rest of the instructions in the Alexa App to complete the setup.
    More FAQs
  • I cannot activate my voice assistant when touching the dedicated button.
    Please check that Google Assistant or Amazon Alexa are installed on your device.
    Try to repeat the setup process.
    Also, switching the headphones off and on once or twice may solve the problem.
    Why can I not use Google Assistant in my country?

    -       The Google Assistant isn’t available in certain languages and countries. For countries without Google Assistant, you can double tap the left ear cup on the headphone to activate the native voice assistant on your mobile device.

    How to use Amazon Alexa with your headphones
    After setting up Amazon Alexa on your headphones through the My JBL Headphones app, use Amazon Alexa by pressing & holding the touch panel for 2 seconds on the earbud that you have enabled the voice assistant feature on.
      Trigger Alexa #2 FAQ.png

    Things to try
    • “What’s the weather?”
    • Play Niall Horan
    • Play NPR on iHeartRadio
    • Set a timer for 5 minutes
    • What new skills do you have?
    Stop Alexa when she talks
    While Alexa is talking, press and release the Action button then say “Stop”.

    For more information and things to try with Alexa, visit: www.amazon.com/alexadevices
    How to connect your headphones to the Amazon Alexa for Android and iOS devices
    Visit the App Store and download the ‘Amazon Alexa’ App.

      Set up Amazon Alexa #1.png
    1. Click the Plus(+) button on the top right of the screen.
    2. Then select ‘Add Device‘.
    3. Select headphones from the list and then choose your Headphones from the list of available devices.
    4. Follow the rest of the instructions in the Alexa App to complete the setup.
    More FAQs
  • How do I turn on pairing mode?
    To activate Bluetooth pairing mode, please follow these steps:
    • Press the Bluetooth button on the bottom of the right headphone.
    Now find the Headphone in your Bluetooth device settings and select it to connect.
    How can I reset my JBL headphones?
    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.
    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
    How to avoid Bluetooth Interference or Interruptions
    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
    More FAQs
  • JBL Free: Volume Control
    The JBL Free X does not feature volume control. In order to adjust the volume, you must manually increase/decrease from your device.
    TWS Left & Right Not Pairing Together
    The two earpieces of your TWS headphones should normally be connected together without issue.  However, if they are no longer paired to each other, please follow these steps, in order.
    1. Forget/unpair the headphones on your device.
    2. Manually pair the two earpieces together following the "Manual Pairing Left & Right" instructions in your Owner's Manual/Quick Start Guide.
    3. Pair the headphones to your device and see if this resolves the problem.
    4. If manual pairing does not fix the problem, forget/unpair the headphones on your device again.
    5. Initiate a Product Reset to reset the earbud’s Bluetooth connection.
      • Note that RESET will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices again
      • Follow the Product Reset instructions in your Owner's Manual/Quick Start Guide.
      • Manually pair the 2 buds together again, as you did in step 2.  This additional step is necessary because, by default, the reset procedure does not automatically pair the two ear pieces together, but it does wipe all previous settings and resets the internal processor, so it is necessary to manually pair the two ear pieces together again.
      • Pair the buds to your Source Device.
    JBL Free: Pairing Information
    Remove ear pieces from the case. Both ear pieces should automatically connect to each other. Wireless connections are automatically established when the headphones are taken out of the case. To pair to a different device, press and hold the Right ear piece for 5 seconds as it alternates between blue and white LED lights. Make sure that the device you are attempting to connect to is in pairing mode. The JBL Free should display on discoverable devices within 3-8 seconds. Choose JBL Free and the headphones will connect after you hear the audio confirmation tone.
    Is Volume Control Supported?
    This headphone does not feature volume control. You must manually control volume from your device.
    More FAQs
  • How to reset Tune 500/600 BT Headphone
    In order to reset the headphones: 

    Long Press of volume + and volume - at the same time while the unit is on. Make sure that bluetooth is NOT on and connected to any device. 
    When reseting, LED will blink faster. 
    Waterproof Information
    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
    Can my headphones be connected to two devices simultaneously?
    Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 
    aptX Audio Codec Support
    This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
    More FAQs
  • Is the Live 200BT waterproof?
    No. The Live 200BT does not feature any IPX rating so overexposure to both sweat and water can compromise the headphones.
    Waterproof Information
    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
    Can you take calls from the Live 200BT?
    Yes. To take a call from the Live 200BT press the center button located on the RIGHT neckband for 1-2 seconds. To hang up, simply press the center button again.
    aptX Audio Codec Support
    This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
    More FAQs
  • What is the requirement for the JBL Everest GA series?
    These are the supported languages for the Everest GA series.
    • English (US, UK, CA, IN, AU)
    • German
    • French (CA, FR)
    • Japanese
    • Portuguese (BR)
    More will be added in future Google releases.
    Waterproof Information
    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
    Is there an app for the EVEREST Bluetooth models that are not one of the ELITE models with ANC?
    No, the app works with the ELITE models only. These are the ones that feature Active Noise Cancelling.
    I cannot activate Google Assistant when touching the dedicated button, why?
    It sounds like you are living in a country where Google Assistant has not yet been officially released. When Google releases the Google Assistant to more countries, the Everest GA headphones will open up for this feature. It may require a software update for this to happen. For now, you can use them as normal Bluetooth headphones and wait for the release to use the Google Assistant feature.
    More FAQs
  • Waterproof Information
    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
    How do I power on and pair the Tune 205BT?
    Make sure that the device you want to connect to is on and in pairing mode. Press and hold the center button on the inline microphone for 3-5 seconds. (We recommend putting one ear tip inside your ear to hear the audio prompt) You should here "powering on.....pairing" as it searches for your device. The Tune 205BT headphone should appear on your discoverable devices and should connect within 2-3 seconds. If you wish to pair to a different device, make sure the last device it was connected to has the bluetooth turned off. Make sure the headphones are off and press and hold the center button between 3-5 seconds or until the audio prompt states that it is "looking for device" You should be able to pair with a different device within 2-3 seconds.
    How can I reset the headphones?
    Press volume + and volume - simultaneously for 5 seconds to reset.
    The headphone must be ON while doing this.
    aptX Audio Codec Support
    This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
    More FAQs
  • Does this headphone feature volume control?
    Yes, this headphone features a three button microphone that features volume control, track control, and can receive phone calls.
    Is it possible to turn off the blinking blue LED light from my headphones?
    No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.
    How do you power on and pair the Reflect Contour?
    Make sure that the device you want to connect to is on and in pairing mode. Press and hold the center button on the inline microphone for 3-5 seconds. (We recommend putting one ear tip inside your ear to hear the audio prompt) You should here "powering on.....pairing" as it searches for your device. The Reflect Contour headphone should appear on your discoverable devices and should connect within 2-3 seconds. If you wish to pair to a different device, make sure the last device it was connected to has the bluetooth turned off. Make sure the headphones are off and press and hold the center button between 3-5 seconds or until the audio prompt states that it is "looking for device" You should be able to pair with a different device within 2-3 seconds.
    How do I know when the headphone is fully charged?
    When the headphones are charging, you will see a solid red light at the top of the inline microphone. When the headphones are fully charged, the red light will shut off. You should expect 8 hours of playback time. Please keep in mind that the level of volume can effect the longevity of the battery life.
    More FAQs
  • Can I take phone calls with the E25BT headphone?
    Yes, the E25BT features a three button microphone which enables you to pause/play, skip tracks and answer and hang up phone calls.
    Is it possible to turn off the blinking blue LED light from my headphones?
    No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.
    Are these headphones sweat proof?
    Unfortunately if these headphones are overexposed to sweat or water, it may compromise the controls or sound quality.
    How can I reset my JBL E25BT?
    You can reset the E25BT in two ways: 1: Press and hold Volume + and Volume - simultaneously for more than 3 seconds. This resets to factory settings, clearing the pairing list. 2: With unit in ON mode, plug in the USB cable. This resets the unit and puts it into charging mode.
    More FAQs

Further Support

Bluetooth Guide

Har du brug for hjælp til Bluetooth parring? Denne guide kan hjælpe dig

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Reset Guide

Skal du have hjælp til at resette dit produkt? Her kan du finde instruktionerne

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Headphone Support Guide

Need help to resolve some the most common headphone challenges?

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Gaming Support

Need help with your JBL Quantum? Check out the Quantum support page!

Go to Quantum Support!

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