Headphone Support Guide
Experiencing low volume? Please see this guide to re-establish volume level. You may also check out these videos for best practices on how to keep your True Wireless (TWS) headphones and In-Ear headphones at their best sound performance.
Unable to charge? This guide may help you.
Unable to connect via Bluetooth? Check this step-by-step Bluetooth Pairing Guide.
Need to reset? Find your product and get step-by-step instructions on how to reset your device here.
Helpful videos - How to clean your headphones Check out this video to learn how to clean your JBL TWS Headphones:
Check out this video to learn how to clean your JBL In-ear Headphones in general:
Can’t find what you’re looking for?
Call us now at:
Monday - Friday: 09:00 - 17:00
We are here Monday – Sunday to answer you as fast as we can!Email us
Chat with us
Monday - Friday: 09.00-18.00
Saturday - Sunday: 10:00-16:00