FAQ

No, shipping is on us. You can send your order back within 30 days for a full refund.

To initiate a return request, go to "Return Products" under "Order Support" in the menu bar.

Within the first 15 minutes after placing your order, we may be able to cancel your order.

Please call us using the phone number posted at the bottom of this page.

If your order has already been processed, we will no longer be able to cancel your order. Instead we invite you to return your order for a refund using our 30 day free return option.

You can download a copy of your invoice on our website. Go to "Order Status" under "Order Support" in the menu bar. To access your order details and download your invoice, you will need the following details:

• Order number
• Surname
• Billing postal code

Once directed to your order details, there is an option to download your invoice.

The details on your invoice is a direct reflection of your order details. We are unable to amend the details on your invoice.

We offer a 30 day free return period. To initiate a return request, go to "Return Products" under "Order Support" in the menu bar.

If you have not received what you expected, please contact Customer Support as soon as possible, and no later than 2 days after receival of the parcel as we have a short window to process claims with our delivery partner.

Please note that you must keep all packaging, including the brown shipping box, while our Customer Support team is opening a claim with our delivery partner.

If your parcel is showing signs of damage upon delivery, we recommend that you refuse to accept it.

The parcel will then be returned to our warehouse, and you will automatically receive a refund.

If you already accepted your parcel, please take pictures of the damage(s) before opening the parcel.

We hope that the product(s) you have ordered are without any damage.

If the product(s) are damaged, please contact Customer Support as soon as possible, and no later than 2 days after receival of the parcel as we have a short window to process claims with our delivery partner.

Please note that you must keep all packaging, including the brown shipping box, while our Customer Support team is opening a claim with our delivery partner.

If your tracking has no updates for more than 3 days, please contact Customer Support for further assistance.

Please note that larger products, such as most party boxes, soundbars, and subwoofers will be delivered via a lorry on a pallet with our delivery partner for large shipments, DB Schenker. If so, you will receive an email from DB Schenker from which you need to schedule a delivery appointment. For more information about shipments via lorry on a pallet, see here: https://support.harmanaudio.com/gb/en/customer-service/large-shipments.html

If you have not received your parcel even though your tracking is stating that it was delivered, please contact Customer Support as soon as possible, for us to locate your parcel.

Please note that if you, at your own risk, have granted our delivery partner permission to deliver the parcel when you are not at home, we are unfortunately unable to open a claim with our delivery partner.

The Recommended Retail Price (RRP) is a pricing suggestion provided by the manufacturer or supplier of a product. It indicates the price at which the manufacturer suggests the product should be sold in the retail market. The RRP is often used as a reference point for consumers and retailers.

Retailers are not bound to sell products at the RRP. Retailers may choose to sell the product at a higher or lower price depending on various factors, including market conditions and promotional strategies.

The JBL web shop always introduces new products at the RRP but may deviate from the RRP after introduction depending on the factors described above.

When a promotion is shown, the crossed-out reference price and/or the savings percentage are based on the lowest price listed on the JBL web shop in the 30 days prior to the promotion.

Refurbished products in our "Outlet" menu are products that have been returned to us by our dealers, retailers or customers within the 30-day return period.

These products have been thoroughly checked and tested to meet the high standards that are set by Harman. A refurbished product contains the same features and functionalities as a new model. You may see some minor cosmetic imperfections, and perhaps the product has been repackaged in none-branded packaging, but you can be assured that these products will perform perfectly.

A refurbished product is covered by our 30-day return period and the same warranty conditions as with a similar new product. Voucher codes cannot be used to purchase refurbished Harman products unless the promotion explicitly states otherwise.

It can be that a refurbished product temporarily will have a sales price that is equivalent to or even exceeds the price a similar new product, if the new product is on sale.

No shipping charges apply. Even returns are free. It's all on us. Happy shopping!