SoundBars
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How can I get a software update?Once the sound bar is connected to the network, software updates will automatically be sent to the speaker/soundbar through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!How to adjust the Dolby Atmos level?You can adjust the amount of audio coming from the upfiring speakers by pressing the "ATMOS" button on the Remote control and switch between middle (default), high or low.Was this helpful? Thank you for your feedback!What does the Moment button do?It is a personalization feature that allows you to customize your favorite music track, auto-off timing, and music volume.
Once set up, you can directly access it through the remote control or within the JBL ONE App.Was this helpful? Thank you for your feedback! -
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How can I get a software update?Once the sound bar is connected to the network, software updates will automatically be sent to the speaker/soundbar through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!How to adjust the Dolby Atmos level?You can adjust the amount of audio coming from the upfiring speakers by pressing the "ATMOS" button on the Remote control and switch between middle (default), high or low.Was this helpful? Thank you for your feedback!What does the Moment button do?It is a personalization feature that allows you to customize your favorite music track, auto-off timing, and music volume.
Once set up, you can directly access it through the remote control or within the JBL ONE App.Was this helpful? Thank you for your feedback! -
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How can I get a software update?Once the sound bar is connected to the network, software updates will automatically be sent to the speaker/soundbar through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!Is it possible to connect rear/surround speakersThe JBL Bar 500 does not support rear/surround speakers. Alternatively the JBL Bar 800/1000 has detachable wireless rear speakers included.Was this helpful? Thank you for your feedback!How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!What does the Moment button do?It is a personalization feature that allows you to customize your favorite music track, auto-off timing, and music volume.
Once set up, you can directly access it through the remote control or within the JBL ONE App.Was this helpful? Thank you for your feedback! -
BAR 800 & BAR 1000: Software Update Release NotesBAR 800 & BAR 1000
Software Update Release Notes
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Version: V 22.34.55.80.00
Release Date: September 09, 2022
Release Media: OTA (over the air) Automatic Upgrade and/or USB
Filename: JBL_Bar_800_1000_ver_22.34.55.80.00.zip
What’s New- Improved the LED display behavior for a better user experience.
- Optimized the charging experience for the detachable surround speaker.
- Improve Wi-Fi music streaming connectivity.
Instructions for software upgrade
Via USB upgrade:
- Download the latest software version from JBL.com with the below 3 files;
- checksum.txt
- update.zip
- update.zip.sign
- Prepare one empty USB Stick and copy the 3 files in the root directory;
- Please insert the USB Stick into the Soundbar USB port and press: [SOURCE] and [VOL+] button on the Soundbar to start the software upgrade. Wait for the software upgrade to complete. Once completed, the Soundbar will restart;
- To check the software version, press and hold the [SOURCE] and [VOL-] button on the Soundbar for 10 seconds.
Via auto update over Wi-Fi:- Connect Wi-Fi to your soundbar using the JBL One app.
- Once the the soundbar is in standby mode, the software will automatically update.
Was this helpful? Thank you for your feedback!How can I get a software update?Once the sound bar is connected to the network, software updates will automatically be sent to the speaker/soundbar through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!How to adjust the Dolby Atmos level?You can adjust the amount of audio coming from the upfiring speakers by pressing the "ATMOS" button on the Remote control and switch between middle (default), high or low.Was this helpful? Thank you for your feedback! -
How can I get a software update?Once the sound bar is connected to the network, software updates will automatically be sent to the speaker/soundbar through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!Is it possible to connect a subwoofer to the soundbar?The JBL Bar 300 does not support a subwoofer. Alternatively the JBL Bar 500 has a wireless subwoofer included.Was this helpful? Thank you for your feedback!What does the Moment button do?It is a personalization feature that allows you to customize your favorite music track, auto-off timing, and music volume.
Once set up, you can directly access it through the remote control or within the JBL ONE App.Was this helpful? Thank you for your feedback!My Soundbar is not found during setup. How do I solve that?- Ensure that your JBL One app device is less than 10m/33ft from the soundbar during the initial set-up.
- Ensure your JBL soundbar is plugged into power and the power LED is illuminated on the BAR.
- Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
- Temporarily relocate either the BAR or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
- Try using a different device with the JBL ONE app installed and connected to your home network.
Was this helpful? Thank you for your feedback! -
BAR 800 & BAR 1000: Software Update Release NotesBAR 800 & BAR 1000
Software Update Release Notes
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Version: V 22.34.55.80.00
Release Date: September 09, 2022
Release Media: OTA (over the air) Automatic Upgrade and/or USB
Filename: JBL_Bar_800_1000_ver_22.34.55.80.00.zip
What’s New- Improved the LED display behavior for a better user experience.
- Optimized the charging experience for the detachable surround speaker.
- Improve Wi-Fi music streaming connectivity.
Instructions for software upgrade
Via USB upgrade:
- Download the latest software version from JBL.com with the below 3 files;
- checksum.txt
- update.zip
- update.zip.sign
- Prepare one empty USB Stick and copy the 3 files in the root directory;
- Please insert the USB Stick into the Soundbar USB port and press: [SOURCE] and [VOL+] button on the Soundbar to start the software upgrade. Wait for the software upgrade to complete. Once completed, the Soundbar will restart;
- To check the software version, press and hold the [SOURCE] and [VOL-] button on the Soundbar for 10 seconds.
Via auto update over Wi-Fi:- Connect Wi-Fi to your soundbar using the JBL One app.
- Once the the soundbar is in standby mode, the software will automatically update.
Was this helpful? Thank you for your feedback!How can I get a software update?Once the sound bar is connected to the network, software updates will automatically be sent to the speaker/soundbar through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!How to reconnect the subwoofer(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.Was this helpful? Thank you for your feedback!How to adjust the Dolby Atmos level?You can adjust the amount of audio coming from the upfiring speakers by pressing the "ATMOS" button on the Remote control and switch between middle (default), high or low.Was this helpful? Thank you for your feedback! -
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When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
Was this helpful? Thank you for your feedback!How To Use Alexa MRM (Multi-Room Music) on Wi-Fi- On an Android or iOS device, add the Soundbar to your home WiFi network through the JBL BAR Setup App.
- Follow the App instructions to complete setup.
- Sign in with your Amazon Alexa account. If you do not have, create one.
- With the Alexa MRM multi-room music playback, you can stream music on your Android or iOS devices to multiple Amazon Alexa speakers.
Was this helpful? Thank you for your feedback!When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?If the network does not appear, you can manually type in the network name (SSID) and password to connect.
Was this helpful? Thank you for your feedback!BAR 5.0 MULTIBEAM: Software Update Release Notes
BAR 5.0 MULTIBEAM
Software Update Release Notes
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Version: 21-04-54-70
Release Date: January 29, 2021- Improved WiFi related services compatibility (for Chromecast, AirPlay and Alexa MRM) with phones and tablets.
- Improve Soundbar HDMI and eARC/ ARC Compatibility with TV.
- Improved LED Display messages.
Was this helpful? Thank you for your feedback! -
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BAR 9.1 - battery statusThe Mute+ATMOS combination button press to determine the Battery Status was originally designed for production line testing, not for consumer usage. We determined that this testing method was inaccurate and began testing using specialized external equipment. As of Software Version V21.13.11.80, the ability to check Battery Status inaccurately has been removed.
When charging the satellite speakers you can be confident that the Battery Status is 100% when the LED indicator goes out. As well, when the LED begins blinking red, you are at 20% and should recharge or plug in your speakers.Was this helpful? Thank you for your feedback!What is the length?JBL Bar 9.1 is 884 mm (without the surrounds in charging position). Surrounds add approx. 160 mm on each side, in charging position.Was this helpful? Thank you for your feedback!How to connect to your WiFi networkYou can enjoy streaming your favorite music over WiFi to your JBL BAR 9.1 Surround by adding it to your network. Turn on your soundbar. Download the Google Home app to your phone. Enable Bluetooth and Location services on your device. Open Google Home app Follow the instructions given in the app. You are now connected to your WiFi network and can enjoy streaming music to your system. The soundbar will now be able to automatically update, to make sure the performance is the best at all times.Was this helpful? Thank you for your feedback!How to perform sound calibration?Prerequisites:
− Make sure that your room is quiet;
− Make sure that the soundbar and the two detachable rear speakers are fully in sight of each other, without obstacles in between.
− Make sure that the left and right rear speakers are properly placed, the L speaker on the left and the R speaker on the right.
The calibration is done in two steps: Listening zone & Speaker positionCalibrate the listening zone
1. Place the detachable rear speakers beside your seating position.
2. On the remote control, press and hold HDMI until “1-CALIBRATION” is displayed on the soundbar.
→ Countdown starts from 5 to 1.
→ Calibration tone is heard. Audio calibration starts.
→ “CALIBRATING”: Calibration ongoing.
→ “1-DONE”: Calibration of the listening zone is completed successfully.Calibrate the speaker position
1. Place the detachable rear speakers in your desired location.
2. On the remote control, press and hold HDMI until “2-CALIBRATION” is displayed on the soundbar.
→ Countdown starts from 5 to 1.
→ Calibration tone is heard. Audio calibration starts.
→ “CALIBRATING”: Calibration ongoing.
→ “2-DONE”: Calibration of the speaker position is completed successfully.
3. To select suitable surround sound level, press repeatedly to switch between high, low or middle (default).
NOTES:
− During calibration, all buttons on the remote control are disabled except for STANDBY and HDMI.
− “SETUP FAILED” is displayed if calibration failed.Was this helpful? Thank you for your feedback! -
What are the differences between BAR 2.1 and BAR 2.1 Deep-BassIn case you wonder what the differences are between JBL BAR 2.1 and JBL BAR 2.1 Deep Bass, the newest model, then keep reading to find out more!
Our JBL BAR 2.1 Deep Bass is an improvement to the BAR 2.1.
Here is what you will get extra:- Improved sound quality.
- Deeper and richer bass.
- A new modern design change.
Was this helpful? Thank you for your feedback!How to restore factory default settingsTo reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.- Turn on your JBL Bar 2.0 or 2.1
- Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
- Your soundbar will now power off and on again.
Was this helpful? Thank you for your feedback! -
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How can I enable 10-bit color on the HDMI Inputs?To get the full potential of the HDMI content/source you have in your home, then you need to enable HDMI UHD deep color option on your TV for the HDMI output port (ARC).
Since there are tons of different TVs and manufactures out there, the best way to see if your TV can use 10-bit color on HDMI, is to read the TV's manual or call their support section.Was this helpful? Thank you for your feedback!The reason for the LEDs is orangeIf your LINK BAR has 4 orange LED lights in the front, this means you have "muted" the microphone which is located on the top of the speaker.
To unmute the LINK BAR use the "switch" and the front LEDs will stop illuminating orange. Now you can use the hot-words to interact with the Google Assistant/Google Search (varies from country).
Privacy information:
We call our button the "PrivacySwitch" for the moments when you don't want the bar to listen for the hot words.
Google has high privacy rules, and one of them is not to share end-user data with any third-party apps.
Was this helpful? Thank you for your feedback!Your Google data and privacy dataThe Facts about your data and how Google uses them.
To improve their services:
Google uses the data to make their services faster, smarter, and more useful to you, such as providing better search results and timely traffic updates.
Data allows Google Assistant and their services to be more efficient and faster.
Google Assistant learns over time to provide better and more personalized feedback.
Yes, Google services are protected by one of the world’s most advanced security infrastructures. Conversations within your LINK BAR is encrypted by default.
Your Search history:
Your search history on the LINK BAR will appear in your Google account's search history. Also, if you give the LINK BAR permission, it may access your data saved in other Google services such as Calendar and Gmail to answer questions you ask.
Conversations and questions:
Any conversation or search history is stored in the cloud via your Google account and saved until you choose to delete it in the Google Home app. The LINK BAR does not keep or store any data locally.
We hope that your concern about the Privacy data is answered.Was this helpful? Thank you for your feedback!Our recommendation for wall mountingEvery person has different preferences for wall mounting products. Nevertheless, we tried out varies options and found this to be the place for optimal sound performance.- Use the included "Wall-mount guide" that came with your LINK BAR.
- From the down edge of your TV screen, measure 50mm (using the guide for the screws) or 5 cm or 2 inches depending on the country.
- It will perfectly align the LINK BAR close to your TV and give the best performance.
These are our recommendation if you want to place it further down, be our guest!
The sound and performance will still be magnificent!Was this helpful? Thank you for your feedback! -
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Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.Was this helpful? Thank you for your feedback!My TV turns off when I'm powering off my soundbar, why?This is most likely due to CEC function. Some our soundbars supports CEC commands from your TV, and if some CEC commands will make the speaker react in a way you do not like, we suggest you disable all CEC functions from your TV. Please note, that your Soundbar will not turn on when your TV is turned on, due to disabling the CEC function.Was this helpful? Thank you for your feedback!Is Bluetooth APT X streaming supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?The speaker uses Bluetooth version 4.2 but does NOT support APT X.Was this helpful? Thank you for your feedback!What are the sound modes on the JBL Bar Studio, Bar 2.1, Bar 3.1, and Bar 5.1?There are 5 sound modes: - Standard - Movie - Music - Voice - Sports Out the box, "Standard" sound mode is the default setting. The display on the soundbar's front panel will show which mode you are in (excluding the Bar Studio) Dotted LED lights on the side of the JBL Studio indicates when sound more your are in, the patterns are as follows: - Standard: One LED dot - Movie: Two LED dots - Music: Three LED dots - Voice: Four LED dots - Sports: Five LED dotsWas this helpful? Thank you for your feedback!
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Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.Was this helpful? Thank you for your feedback!My TV turns off when I'm powering off my soundbar, why?This is most likely due to CEC function. Some our soundbars supports CEC commands from your TV, and if some CEC commands will make the speaker react in a way you do not like, we suggest you disable all CEC functions from your TV. Please note, that your Soundbar will not turn on when your TV is turned on, due to disabling the CEC function.Was this helpful? Thank you for your feedback!Is Bluetooth APT X streaming supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?The speaker uses Bluetooth version 4.2 but does NOT support APT X.Was this helpful? Thank you for your feedback!How do I pair the subwoofer to my JBL BAR soundbar if pairing does not happen automatically?Normal pairing is automatic, and happens when you first switch both devices on. If pairing does not take place automatically, or you have to force new pairing, here is what to do: Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly. Second, press the CONNECT button on the subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly. Third, press and hold the DIM DISPLAY button on the remote control for 5 seconds, followed by short press on BASS+, and BASS- button in sequence. Panel display will show “PAIRING”. If pairing succeeds, the LED indicator on the subwoofer lights up, and the soundbar display will show "DONE”. If pairing fails, the indicator on the subwoofer blinks slowly. Lastly, if the pairing fails, repeat the steps above. If you have continued trouble performing the pairing, please try to switch off all wireless devices in the home, then try again. This means routers, TV sets with wireless functions, telephones, computers etc. Since overcrowding on the 2.4 GHz frequency now often causes problems, eliminating all this activity makes space for the Bar to establish its connection, and you should be able to pair without problems. Afterwards, you can switch your devices on again. Often, all will now work fine, and if not, you will know which devices are doing the interference.Was this helpful? Thank you for your feedback!
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Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.Was this helpful? Thank you for your feedback!My TV turns off when I'm powering off my soundbar, why?This is most likely due to CEC function. Some our soundbars supports CEC commands from your TV, and if some CEC commands will make the speaker react in a way you do not like, we suggest you disable all CEC functions from your TV. Please note, that your Soundbar will not turn on when your TV is turned on, due to disabling the CEC function.Was this helpful? Thank you for your feedback!Will my soundbar enter standby-mode automatically?Yes, after 10 minutes of no audio activity, the soundbar will enter standby-mode automatically. Or you can do it yourself by short pressing the Power button.Was this helpful? Thank you for your feedback!Is Bluetooth APT X streaming supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?The speaker uses Bluetooth version 4.2 but does NOT support APT X.Was this helpful? Thank you for your feedback!
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What does HARMAN volume do?With HARMAN Volume you can set your desired volume between low, medium and high. You can listen to your audio without sudden distracting changes such as blasts from ads, and volume variations as you switch between channels on your TV. Other benefits include full sound effects even at low volumes, this means if you are watching movies (DVD, BlueRay disc) and HARMAN volume is set to low volume, then the signal is more compressed, than what the other volume levels is. This will allow you to hear natural, consistent sound at low volume level, and not only hearing voice conversation from movies, giving you the same movie experience just with lower volume. What is best for you is a matter of personal preference, so we recommend playing around with the three different levels.Was this helpful? Thank you for your feedback!My remote control is not working. I have a credit card-sized remote with disc type battery. Do I need to replace the remote control?It is usually not necessary to replace an unresponsive remote control. First, check to see if there is a small plastic tab extending out of the base of the remote control. This is a protective sleeve installed on new remote controls to prevent the battery from draining. Pull this tab to remove the plastic sleeve. The sleeve must be removed before the remote will operate. If the sleeve was removed or not present and the remote control is not working then a new battery should be installed before replacing the remote control. There is a small slide out drawer that houses the battery. The battery type will be either CR2025 or CR2032 for remotes of this size. Replacement batteries are commonly available from most electronic and convenience stores that sell small batteries. Check the number on the original battery and replace it with a battery that uses the same number. These steps will typically solve the problem.Was this helpful? Thank you for your feedback!How can i pair the subwoofer to my SB150?On the back of the SB150 subwoofer, you will find a "pair" button. Hold down the pair button for 3 seconds. It will start flashing amber rapidly, indicating that the pairing mode has begun. You don't need to press other buttons to make a connection, once the amber light is steady, it is connected to your SB150 soundbar.Was this helpful? Thank you for your feedback!I cannot connect to my device anymore via Bluetooth, what can i do?Try resetting the device, and remove the Bluetooth device on your source device in the settings. Now Bluetooth-pair with it again. If the unit still does not work as intended, please contact our helpdesk.Was this helpful? Thank you for your feedback!
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What does HARMAN volume do?With HARMAN Volume you can set your desired volume between low, medium and high. You can listen to your audio without sudden distracting changes such as blasts from ads, and volume variations as you switch between channels on your TV. Other benefits include full sound effects even at low volumes, this means if you are watching movies (DVD, BlueRay disc) and HARMAN volume is set to low volume, then the signal is more compressed, than what the other volume levels is. This will allow you to hear natural, consistent sound at low volume level, and not only hearing voice conversation from movies, giving you the same movie experience just with lower volume. What is best for you is a matter of personal preference, so we recommend playing around with the three different levels.Was this helpful? Thank you for your feedback!Will Harman Display Surround always be on?Only if you have pressed the button on the remote or Boost TV itself.Was this helpful? Thank you for your feedback!Is it possible to reset my SB 250?Yes, switch the soundbar ON, then press the volume - ( minus ) and surround buttons at the same time for 5 seconds. Now the device is reset.Was this helpful? Thank you for your feedback!My remote control is not working. I have a credit card-sized remote with disc type battery. Do I need to replace the remote control?It is usually not necessary to replace an unresponsive remote control. First, check to see if there is a small plastic tab extending out of the base of the remote control. This is a protective sleeve installed on new remote controls to prevent the battery from draining. Pull this tab to remove the plastic sleeve. The sleeve must be removed before the remote will operate. If the sleeve was removed or not present and the remote control is not working then a new battery should be installed before replacing the remote control. There is a small slide out drawer that houses the battery. The battery type will be either CR2025 or CR2032 for remotes of this size. Replacement batteries are commonly available from most electronic and convenience stores that sell small batteries. Check the number on the original battery and replace it with a battery that uses the same number. These steps will typically solve the problem.Was this helpful? Thank you for your feedback!
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