BAR 500
What's on the menu tonight? Movies, music or gaming? The JBL Bar 500 brings your movies to life with MultiBeam™ and Dolby Atmos® 3D surround sound. While PureVoice technology optimizes voice clarity to ensure you never miss a word. Feel the thrilling bass from the wireless 10" subwoofer. And with AirPlay, Alexa Multi-Room Music (MRM) and Chromecast built-in™, you've got over 300 easy streaming options to choose from, whether you want to dance or you're ready to relax. Whatever you're in the mood for, the JBL Bar 500's got you covered.
Product Specifications
General Specifications
| Power supply | 100 - 240V AC, ~ 50/60Hz |
|---|---|
| Networked standby power | < 2.0 W |
| Operating temperature | 0°C - 45 °C |
Audio Specifications
| Total speaker power output (Max @THD 1%) | 590W |
|---|---|
| Soundbar output power (Max @THD 1%) | 290W |
| Subwoofer output power (Max. @THD 1%) | 300 W |
| Soundbar transducer | 4x (46x90)mm racetrack drivers, 3x 0.75" (20mm) tweeters |
| Subwoofer transducer | 10” (260mm) |
| Frequency response | 35Hz - 20kHz (-6dB) |
| Audio inputs | 1 Optical, Bluetooth, USB (USB playback is available in US version. For other versions, USB is for Service only.) |
Dimension Specifications
| Soundbar dimensions (W x H x D) | 1017 x 56 x 103.5 mm / 40’’ x 2.2’’ x 4’’ |
|---|---|
| Subwoofer dimensions (W x H x D) | 305 x 440.4 x 305 mm / 12" x 17.3" x 12" |
| Soundbar weight | 2.8kg/ 6.2 lbs |
| Subwoofer weight | 10 kg / 22 lbs |
| Packaging dimensions (W x H x D) | 1105 x 370 x 475 mm/ 43.5" x 14.6" x 18.7" |
| Packaging Weight | 16.2 kg / 35.6 lbs |
Control Connect Specifications
| USB port | Type A |
|---|---|
| USB rating | 5V DC, 0.5A |
| Supporting file format | MP3 |
| MP3 codec | MPEG 1 Layer 2/3, MPEG 2 Layer 3, MPEG 2.5 Layer 3 |
| MP3 sampling rate | 16 - 48 kHz |
| MP3 bitrate | 80 - 320 kpbs |
| Bluetooth version | 5.0 |
| Bluetooth profile | A2DP 1.2, AVRCP 1.5 |
| Bluetooth transmitter frequency range | 2400 MHz – 2483.5 MHz |
| Bluetooth transmitter power | <15 dBm (EIRP) |
| Wi-Fi network | IEEE 802.11 a/b/g/n/ac/ax (2.4GHz/5GHz) |
| 2.4G Wi-Fi transmitter frequency range | 2412 - 2472 MHz (2.4 GHz ISM Band, USA 11 Channels, Europe and others 13 Channels) |
| 2.4G Wi-Fi transmitter power | < 20 dBm (EIRP) |
| 5G Wi-Fi transmitter frequency range | 5.15 - 5.35GHz, 5.470-5.725GHz, 5.725 - 5.825GHz |
| 5G Wi-Fi transmitter power | 5.15-5.25GHz <23dBm, 5.25-5.35GHz & 5.47-5.725GHz <20dBm, 5.725-5.825GHz <14dBm (EIRP) |
| 2.4G wireless transmitter frequency range | 2406 - 2474MH |
| 2.4G wireless transmitter power | ＜10dBm (EIRP） |
Documents & Downloads
Spec Sheets
Manuals
Quick Start Guide
Gallery
Videos
What’s in the Box
- 1 x Main Soundbar
- 1 x Wireless subwoofer
- Remote control with 2 x batteries
- Power cords (up to 8pcs depending on region SKUs)
- 1 x HDMI cable
- 2 x L-shape wall-mount bracket with screws
- Quick start guide
- Safety Instruction and Warranty Card
- Wall mount template
FAQs & How-Tos
Is it possible to connect rear/surround speakers
The JBL Bar 500 does not support rear/surround speakers. Alternatively the JBL Bar 800/1000 has detachable wireless rear speakers included.
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Can I use the soundbar without the App?
Yes, however, the JBL ONE App gives you another level of control over the soundbar.
Through the App, you can personalize the soundbar's performance, such as:
Through the App, you can personalize the soundbar's performance, such as:
- Customizing EQ settings
- Setting up our new feature called: My Moment
- Connect your favorite streaming music services.
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Can I create my own custom equalization settings?
Yes!
By using the JBL ONE app, you can change the equalization settings of the soundbar to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:
By using the JBL ONE app, you can change the equalization settings of the soundbar to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:
- BASS: Adjust the lower frequency sounds, such as bass or a kick drum.
- MID: Adjust the mid-frequency sounds, such as human speech.
- TREBLE: Adjust the higher frequency sounds for clarity.
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BAR 300 & BAR 500: Software Update Release Notes
BAR 300 & BAR 500
Software Update Release Notes
------------------------------------------------------------------------
Version: V 22.31.11.80.00
Release Date: August 08, 2022
Release Media: OTA (over the air) Automatic Upgrade and/or USB
Filename: JBL_Bar_300_500_ver_22.31.11.80.00
What’s New
Software Update Release Notes
------------------------------------------------------------------------
Version: V 22.31.11.80.00
Release Date: August 08, 2022
Release Media: OTA (over the air) Automatic Upgrade and/or USB
Filename: JBL_Bar_300_500_ver_22.31.11.80.00
What’s New
- Improved LED Display messages
- Improved Wi-Fi music streaming connectivity
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How to reconnect the subwoofer
(1) On the subwoofer's rear panel, press and hold the pairing button until the LED turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.
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How do I rename my device?
(1) Select the JBL soundbar you want to rename
(2) Navigate to the Support tile and select "Rename My Product."
(3) Press the current name and type in the new name
(4) Press SAVE
(2) Navigate to the Support tile and select "Rename My Product."
(3) Press the current name and type in the new name
(4) Press SAVE
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What does the Sound Calibration function do?
The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.
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When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?
You can manually type in the network name (SSID) and password to connect if the network does not appear.
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Does the JBL 300/500 support DTS?
No, the JBL Bar 300/500 does not support DTS.
It supports the following Dolby Audio formats:
Dolby Atmos
Dolby Digital
Multichannel PCM
It supports the following Dolby Audio formats:
Dolby Atmos
Dolby Digital
Multichannel PCM
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What does the Auto-Off function in the Music streaming App menu do?
It is a feature that allows you to set a timer to turn off the device automatically.
For example, you can set it to "never" or 15, 30, 45, and 60 mins.
For example, you can set it to "never" or 15, 30, 45, and 60 mins.
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How to save your favorite music to the My Moments feature
(1) Use JBL One App to set up the My Moment Feature.
(2) Select the JBL soundbar you want to set your favorite music to the My Moment feature.
(3) Tap the My Moment card to assign music.
(4) Click Add Music to manage music streaming services and specific music tracks.
(5) Set the timer to inactive speaker/soundbar (optional)
(6) Set the music loudness (optional)
(7) Press SAVE
(2) Select the JBL soundbar you want to set your favorite music to the My Moment feature.
(3) Tap the My Moment card to assign music.
(4) Click Add Music to manage music streaming services and specific music tracks.
(5) Set the timer to inactive speaker/soundbar (optional)
(6) Set the music loudness (optional)
(7) Press SAVE
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How can I get a software update?
Once the sound bar is connected to the network, software updates will automatically be sent to the speaker/soundbar through Wi-Fi or the internet, if available
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How do I fix AirPlay not streaming music to my soundbar?
If you cannot stream music with AirPlay, use the JBL One App;
(1) Go to Settings.
(2) Select 3rd Party Service.
(3) Select the Airplay tile.
(4) Select Reset AirPlay.
(1) Go to Settings.
(2) Select 3rd Party Service.
(3) Select the Airplay tile.
(4) Select Reset AirPlay.
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There is no sound from my soundbar. How do I fix it?
Common fixes:
(1) Make sure that the soundbar is not muted.
(2) Select the correct audio input source on the remote control.
(3) Check the connections to your TV or other devices
(4) Perform a reset if none of the above is working.
(4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.
(1) Make sure that the soundbar is not muted.
(2) Select the correct audio input source on the remote control.
(3) Check the connections to your TV or other devices
(4) Perform a reset if none of the above is working.
(4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.
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How to restore factory default settings (factory reset) for your device
The factory reset button restores your device to the default settings, including network and audio configurations.
Please use one of the following solutions:
Please use one of the following solutions:
- Press and hold VOL -, VOL +, and Source buttons on the device at the same time until the LED light flashes (hold for more than 5 seconds)
- Open your JBL ONE App.
- Navigate to the support tile.
- Select RESTORE FACTORY SETTINGS.
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What does the Audio Sync function do?
Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.
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What does the Moment button do?
It is a personalization feature that allows you to customize your favorite music track, auto-off timing, and music volume.
Once set up, you can directly access it through the remote control or within the JBL ONE App.
Once set up, you can directly access it through the remote control or within the JBL ONE App.
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How can I get further technical service?
In the JBL ONE App:
(1) Go to My Products, select your product
(2) Select Support tile
(3) Under General, select Product Support
(1) Go to My Products, select your product
(2) Select Support tile
(3) Under General, select Product Support
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My Soundbar is not found during setup. How do I solve that?
- Ensure that your JBL One app device is less than 10m/33ft from the soundbar during the initial set-up.
- Ensure your JBL soundbar is plugged into power and the power LED is illuminated on the BAR.
- Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
- Temporarily relocate either the BAR or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
- Try using a different device with the JBL ONE app installed and connected to your home network.
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What is Dolby Atmos and what does it do?
Dolby Atmos is a 3D surround sound format.
Using Dolby Atmos, the soundbar can reproduce multi-channel surround sound, including a virtual height channel.
Note: This feature only applies to Dolby Audio content.
For more information, visit Dolby Atmos at https://www.dolby.com/technologies/dolby-atmos.
Using Dolby Atmos, the soundbar can reproduce multi-channel surround sound, including a virtual height channel.
Note: This feature only applies to Dolby Audio content.
For more information, visit Dolby Atmos at https://www.dolby.com/technologies/dolby-atmos.
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Why is my soundbar having interference issues with my mesh network?
If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring.
- Move the mesh nodes far away from the soundbar
- Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this)
- Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default.
What is MU-MIMO?
MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time.
NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.
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