|Power supply||100 - 240V AC, ~ 50/60Hz|
|Networked standby power||< 2.0 W|
|Operating temperature||0°C - 45 °C|
|Total speaker power output (Max @THD 1%)||590W|
|Soundbar output power (Max @THD 1%)||290W|
|Subwoofer output power (Max. @THD 1%)||300 W|
|Soundbar transducer||4x (46x90)mm racetrack drivers, 3x 0.75" (20mm) tweeters|
|Subwoofer transducer||10” (260mm)|
|Frequency response||35Hz - 20kHz (-6dB)|
|Audio inputs||1 Optical, Bluetooth, USB (USB playback is available in US version. For other versions, USB is for Service only.)|
|Soundbar dimensions (W x H x D)||1017 x 56 x 103.5 mm / 40’’ x 2.2’’ x 4’’|
|Subwoofer dimensions (W x H x D)||305 x 440.4 x 305 mm / 12" x 17.3" x 12"|
|Soundbar weight||2.8kg/ 6.2 lbs|
|Subwoofer weight||10 kg / 22 lbs|
|Packaging dimensions (W x H x D)||1105 x 370 x 475 mm/ 43.5" x 14.6" x 18.7"|
|Packaging Weight||16.2 kg / 35.6 lbs|
Control Connect Specifications
|USB port||Type A|
|USB rating||5V DC, 0.5A|
|Supporting file format||MP3|
|MP3 codec||MPEG 1 Layer 2/3, MPEG 2 Layer 3, MPEG 2.5 Layer 3|
|MP3 sampling rate||16 - 48 kHz|
|MP3 bitrate||80 - 320 kpbs|
|Bluetooth profile||A2DP 1.2, AVRCP 1.5|
|Bluetooth transmitter frequency range||2400 MHz – 2483.5 MHz|
|Bluetooth transmitter power||<15 dBm (EIRP)|
|Wi-Fi network||IEEE 802.11 a/b/g/n/ac/ax (2.4GHz/5GHz)|
|2.4G Wi-Fi transmitter frequency range||2412 - 2472 MHz (2.4 GHz ISM Band, USA 11 Channels, Europe and others 13 Channels)|
|2.4G Wi-Fi transmitter power||< 20 dBm (EIRP)|
|5G Wi-Fi transmitter frequency range||5.15 - 5.35GHz, 5.470-5.725GHz, 5.725 - 5.825GHz|
|5G Wi-Fi transmitter power||5.15-5.25GHz <23dBm, 5.25-5.35GHz & 5.47-5.725GHz <20dBm, 5.725-5.825GHz <14dBm (EIRP)|
|2.4G wireless transmitter frequency range||2406 - 2474MH|
|2.4G wireless transmitter power||＜10dBm (EIRP）|
Documents & Downloads
Quick Start Guide
What’s in the Box
- 1 x Main Soundbar
- 1 x Wireless subwoofer
- Remote control with 2 x batteries
- Power cords (up to 8pcs depending on region SKUs)
- 1 x HDMI cable
- 2 x L-shape wall-mount bracket with screws
- Quick start guide
- Safety Instruction and Warranty Card
- Wall mount template
FAQs & How-Tos
(1) Go to My Products, select your product
(2) Select Support tile
(3) Under General, select Product Support
If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring.
- Move the mesh nodes far away from the soundbar
- Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this)
- Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default.
What is MU-MIMO?
MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time.
NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.
It supports the following Dolby Audio formats:
Let us walk-through a list of things needed to ensure every requirement is met.
- Check your mobile device if that is able to connect to same Wireless network.
- Make sure you are within range of your Wireless router.
- Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
- Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
- You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
- You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
- Try using a different mobile device, if you have one.
- Reboot your Wireless network router and your mobile device.
Wireless Network Extender
Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.
- Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
- Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
- Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
- To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
- In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).
One Wireless Network Name (SSID)
- You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
- If the speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
- To solve this issue, using two different name for your extended network will help with the performance of the Speaker and Google Assistant request.
Software Update Release Notes
Version: V 126.96.36.199.00
Release Date: August 08, 2022
Release Media: OTA (over the air) Automatic Upgrade and/or USB
- Improved LED Display messages
- Improved Wi-Fi music streaming connectivity
- Ensure that your JBL One app device is less than 10m/33ft from the soundbar during the initial set-up.
- Ensure your JBL soundbar is plugged into power and the power LED is illuminated on the BAR.
- Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
- Temporarily relocate either the BAR or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
- Try using a different device with the JBL ONE app installed and connected to your home network.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.
On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.
Please use one of the following solutions:
- Press and hold VOL -, VOL +, and Source buttons on the device at the same time until the LED light flashes (hold for more than 5 seconds)
- Open your JBL ONE App.
- Navigate to the support tile.
- Select RESTORE FACTORY SETTINGS.
(1) Go to Settings.
(2) Select 3rd Party Service.
(3) Select the Airplay tile.
(4) Select Reset AirPlay.
Through the App, you can personalize the performance, such as:
- Customizing EQ settings
- Setting up our new feature called: My Moment
- Connect your favorite streaming music services.
(2) Select the JBL device you want to set your favorite music to the My Moment feature.
(3) Tap the My Moment card to assign music.
(4) Click Add Music to manage music streaming services and specific music tracks.
(5) Set the timer to inactive speaker/soundbar (optional)
(6) Set the music loudness (optional)
(7) Press SAVE
To toggle between smart mode and standard surround, on the remote control, press and hold MUTE for more than 3 seconds, then press Volume Up (+). "OFF SMART MODE" or "ON SMART MODE" will be displayed.
NOTE: The sound bar defaults to smart mode every time the bar is turned on.
NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.
Instructions below are for Android only
- Open your Google Home app
- Enable Bluetooth on your device.
- Enable Location service on your Android device.
- Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
- In case you denied access go to Settings Apps Google Home Permissions Allow to view Location.
- When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
- Tap the located top right corner.
- In the pop-up menu press "Show MAC address" Write down the MAC Address.
You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.
Finding the MAC address after speaker is installed
- Open your Google Home app .
- Tap on to view your home.
- Find your room .
- In the top right corner tap Settings icon .
- Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
(2) Navigate to the Support tile and select "Rename My Product."
(3) Press the current name and type in the new name
(4) Press SAVE
(1) Make sure that the soundbar is not muted.
(2) Select the correct audio input source on the remote control.
(3) Check the connections to your TV or other devices
(4) Perform a reset if none of the above is working.
(4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.
By using the JBL ONE app, you can change the equalization settings of your speaker/soundbar to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:
- BASS: Adjust the lower frequency sounds, such as bass or a kick drum.
- MID: Adjust the mid-frequency sounds, such as human speech.
- TREBLE: Adjust the higher frequency sounds for clarity.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.
Once set up, you can directly access it through the remote control or within the JBL ONE App.
Using Dolby Atmos, the soundbar can reproduce multi-channel surround sound, including a virtual height channel.
Note: This feature only applies to Dolby Audio content.
For more information, visit Dolby Atmos at https://www.dolby.com/technologies/dolby-atmos.
For example, you can set it to "never" or 15, 30, 45, and 60 mins.
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