JBL BAR 300

Quick Start Guide & Downloads

FAQs & How-Tos

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BAR 300 & BAR 500: Software Update Release Notes
BAR 300 & BAR 500
Software Update Release Notes
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Version: 24.27.31.80.00
Release Date: July 23, 2024
Release Media: OTA (over the air) Automatic Update

What’s New
1. Improve HDMI eARC/ARC compatibility
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Version: 24.15.21.80.00
Release Date: April 16, 2024
Release Media: OTA (over the air) Automatic Update

What’s New
1. Optimize network request
2. Fix Smart Mode auto standby issue
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Version: 24.10.21.80.00
Release Date: March 25, 2024
Release Media: OTA (over the air) Automatic Update

What’s New
1. Improve calibration flow
2. Add Amazon HD music support in JBL One App
3. Improve HDMI eARC/ARC compatibility
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Version: 23.52.11.80.00
Release Date: January 3, 2024
Release Media: OTA (over the air) Automatic Update

What’s New
1. Enable PureVoice On/Off adjustment
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Version: 23.43.41.80.00
Release Date: November 16, 2023
Release Media: OTA (over the air) Automatic Update

What’s New
1. Upgraded Bluetooth to version 5.3
2. Immersive Audio feature support
3. SmartThings support
4. Tidal Connect support
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Version: V 22.31.11.80.00
Release Date: August 08, 2022
Release Media: OTA (over the air) Automatic Upgrade and/or USB
Filename: JBL_Bar_300_500_ver_22.31.11.80.00

What’s New
1. Improved LED Display messages
2. Improved Wi-Fi music streaming connectivity
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Can I create my own custom equalization settings?
Yes!
By using the JBL ONE app, you can change the equalization settings of your speaker/soundbar to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:
- BASS: Adjust the lower frequency sounds, such as bass or a kick drum.
- MID: Adjust the mid-frequency sounds, such as human speech.
- TREBLE: Adjust the higher frequency sounds for clarity.
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Can I use the speaker/soundbar without the App?
Yes, however, the JBL ONE App gives you another level of control over the speaker/soundbar.
Through the App, you can personalize the performance, such as:
- Customizing EQ settings
- Setting up our new feature called: My Moment
- Connect your favorite streaming music services.
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Does the JBL 300/500 support DTS?

No, the JBL Bar 300/500 does not support DTS.

It supports the following Dolby Audio formats:

Dolby Atmos
Dolby Digital
Multichannel PCM

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How can I get a software update?

Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the speaker/soundbar through Wi-Fi or the internet, if available

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How can I get further technical service?

In the JBL ONE App:
(1) Go to My Products, select your product
(2) Select Support tile
(3) Under General, select Product Support

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How do I fix AirPlay not streaming music to my speaker/soundbar?

If you cannot stream music with AirPlay, use the JBL One App;
(1) Go to Settings.
(2) Select 3rd Party Service.
(3) Select the Airplay tile.
(4) Select Reset AirPlay.

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How do I rename my device?

(1) Select the JBL device you want to rename
(2) Navigate to the Support tile and select "Rename My Product."
(3) Press the current name and type in the new name
(4) Press SAVE

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How to find the MAC address
NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.
We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.
Instructions below are for Android only
1. Open your Google Home app
2. Enable Bluetooth on your device.
3. Enable Location service on your Android device.
  1. Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
  2. In case you denied access go to Settings Apps Google Home Permissions Allow to view Location.
4. When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
  1. Tap the located top right corner.
  2. In the pop-up menu press "Show MAC address" Write down the MAC Address.
You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.
Finding the MAC address after speaker is installed
1. Open your Google Home app .
2. Tap on to view your home.
3. Find your room .
4. In the top right corner tap Settings icon .
5. Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
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How to restore factory default settings (factory reset) for your device
The factory reset button restores your device to the default settings, including network and audio configurations.

Please use one of the following solutions:
1. Press and hold VOL -, VOL +, and Source buttons on the device at the same time until the LED light flashes (hold for more than 5 seconds)
Or alternatively;
1. Open your JBL ONE App.
2. Navigate to the support tile.
3. Select RESTORE FACTORY SETTINGS.
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