Gaming
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Does my JBL Quantum 910 Wireless headset provide game and chat audio balance?Yes, you can adjust game and chat audio balance by rotating the dial clockwise and counter clockwise. When rotating the dial, you will feel a notch in the dial that indicates that the audio is at 50 in the game and 50 in the chat.Was this helpful? Thank you for your feedback!Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. The feature is switched on by default, but you can SHORT press the multi function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.Was this helpful? Thank you for your feedback!Yes, you can play game either wired or wirelessly while using USB-C charging cable.Was this helpful? Thank you for your feedback!The JBL Quantum 910 Wireless headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC, PlayStation and Nintendo Switch.Was this helpful? Thank you for your feedback!
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How can I connect the USB Wireless dongle with my device?Place the USB wireless dongle in the USB-C connector of your device and place the earbuds in your ears. The earbuds will automatically connect to your USB wireless dongle. If the earbuds don't pair automatically you can manually pair them again by connecting the JBL Quantum TWS to a mobile device via Bluetooth and open the JBL Headphones app. Turn on the "Dongle Pairing" mode and then press the pairing button on the USB wireless dongle. (Note: USB wireless dongle needs to be connected to an activated device). You will get a message on your JBL Headphones app that the pairing is successful and then press "Understood".Was this helpful? Thank you for your feedback!How can I switch between Bluetooth and a 2.4GHz Wireless connection?When the earbuds are connected to the USB wireless dongle and Bluetooth connection at the same time, triple tab on the left earbud to switch between the two connections. You'll hear a tone after you triple tab the left earbud signaling the switching is in progress. If you receive an incoming call from your mobile device, you can double tap either earbud and the earbuds will automatically switch over to that connection while answering the call.Was this helpful? Thank you for your feedback!Why can't your teammates hear you?
Make sure the headset volume control is turned up and your microphone is unmuted. Check that only one voice chat application is in use while in-game. If you're connected to the PC, make sure that the communication device is selected under Control Panel > Sound > Recording. Select the JBL product and select "Set as Default Device". Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly.
Was this helpful? Thank you for your feedback!How come I don't have sound or the mic is not working when connecting to my mobile device with the USB wireless dongle?The JBL Quantum TWS works on most mobile devices, however, some mobile devices restrict the utilization of it's audio and microphone functions via USB-C causing there to be no audio or microphone operation. In these cases we recommend connecting to the earbuds using their Bluetooth connection.Was this helpful? Thank you for your feedback! -
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Why are my headphones shown as “speakers” on Windows?
The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
Was this helpful? Thank you for your feedback!How to update the headsetYou can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.Was this helpful? Thank you for your feedback!JBL Quantum 800/ONE: ANC (Active Noise Cancelling)/TalkThru Button Behavior ExplainedThe single ANC/TalkThru button accomplishes several tasks, turning the ANC on and off, and turning the TalkThru on and off. It behaves slightly different than you might expect. Here is a description of how to accomplish each task.
To turn ANC on and off
Short Press: ANC On (voice prompt states ANC On)
Short Press: ANC Off (voice prompt states ANC Off)
To turn TalkThru on and off
Long Press: TalkThru On (voice prompt states TalkThru On)
Short or Long Press: TalkThru Off, but ANC is now On (voice prompt states ANC On)
Short Press Again to turn ANC Off as well (voice prompt states ANC Off)
NOTE: The voice prompt will never state that TalkThru is Off.
Was this helpful? Thank you for your feedback!Microphone Sound or Distortion IssuesMake sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.Was this helpful? Thank you for your feedback! -
Why are my headphones shown as “speakers” on Windows?
The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
Was this helpful? Thank you for your feedback!How RBG lighting work for console gamesJBL Quantum 400 and ONE are compatible with USB C to A cable to enjoy PS4 console with RGB Lighting on, and Quantum 600 and 800 with wireless-enabled by USB dongle also gives lighting moment on PS4 console games.
*NOTE that RGB will not light up when connecting with 3.5mm cable to any device (PC, Console, Mobile, etc.) because the cable doesn't have power enough for the RBG lighting.Was this helpful? Thank you for your feedback!Which products are supported by the JBL QuantumENGINE software?JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINEWas this helpful? Thank you for your feedback!Pairing IssuesTry a manual pairing of the headset and the dongle.
Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
If the dongle can’t be manually paired either, please contact customer support.
Was this helpful? Thank you for your feedback! -
Why are my headphones shown as “speakers” on Windows?
The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
Was this helpful? Thank you for your feedback!Platform CompatibilityThe JBL Quantum 350 Wireless headset is compatible via 2.4GHz wireless connection with:- PC
- PlayStation
- Mac
- Nintendo Switch.
Was this helpful? Thank you for your feedback!Xbox InformationAll JBL Quantum headset models work only through 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth.
Please note: JBL QuantumENGINE is only available on PC.
Was this helpful? Thank you for your feedback!Which products are supported by the JBL QuantumENGINE software?JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINEWas this helpful? Thank you for your feedback! -
How to Prevent Auto Power Off on PCIf you are experiencing issues with the speakers turning off automatically while in use, try the following to resolve the issue (PC only):
- Enter 'Device Manger' in the Windows search bar (the magnifying glass icon at the bottom left of the taskbar in Windows 10), it should now appear in the search results under Control Panel.
- In the Device Manger list, navigate to your Universal Serial Bus Controllers, then select the 'USB Root Hub' device, right click it and select Properties.
- In the 'USB Root Hub' Properties select 'Power Management' from the options at the top, now turn off the setting 'Allow the computer to turn off this device to save power'.
Was this helpful? Thank you for your feedback!USB connection with Quantum Duo and headphonesPlease avoid the use of USB splitters and extenders built into screens etc. Dropouts in sound and lack of signal from the microphone in headsets may be the result. If possible, always connect directly to the computer, or use a single extension cord.Was this helpful? Thank you for your feedback!Using Quantum DUO with our QuantumENGINE softwareUnfortunately, our JBL Quantum DUO speakers are not supported by our QuantumENGINE PC software.
All configuration is done on the speakers itself, and there is no need or required software to change the RGB lights.Was this helpful? Thank you for your feedback!QUANTUM DUO: Software Update Release NotesQUANTUM DUO
Software Update Release Notes
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Version: V46
Release Date: August 31, 2022
Release Media: USB
Filename: JBL Quantum Duo SW release V46.zip
What's New- We have improved the volume synchronization between the Quantum DUO and Windows OS, which give the user a better sound experience
NOTE: Instructions to perform the software update via USB are included in the zip file.
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QUANTUM DUO
Software Update Release Notes
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Version: V44
Release Date: December 15, 2021
Release Media: USB
Filename: JBL Quantum Duo SW release V44.zip
What's New- Allow user to disable the auto standby feature via long pressing lighting pattern and right color selection button for >10 seconds
- General Software Improvements
NOTE: Instructions to perform the software update via USB are included in the zip file.
Was this helpful? Thank you for your feedback! -
Why are my headphones shown as “speakers” on Windows?
The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
Was this helpful? Thank you for your feedback!Platforms that we supportThe JBL Quantum 100 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
Was this helpful? Thank you for your feedback!Xbox InformationAll JBL Quantum headset models work only through 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth.
Please note: JBL QuantumENGINE is only available on PC.
Was this helpful? Thank you for your feedback!What's in the boxYour JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.Was this helpful? Thank you for your feedback! -
Why are my headphones shown as “speakers” on Windows?
The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
Was this helpful? Thank you for your feedback!Platforms we supportThe JBL Quantum 200 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
Was this helpful? Thank you for your feedback!How to clean your Quantum headphoneYou can clean it by wiping it gently with a damp cloth. Take extra care not to let water get into the speaker chamber, as it will damage the speaker drivers.
Was this helpful? Thank you for your feedback!No sound in my Quantum headphonesMake sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.Was this helpful? Thank you for your feedback! -
Why are my headphones shown as “speakers” on Windows?
The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
Was this helpful? Thank you for your feedback!No sound in my Quantum headphonesMake sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're using the USB dongle, check that the correct playback device is selected under Control Panel > Sound > Playback. Select the proper playback device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.
Was this helpful? Thank you for your feedback!Microphone Sound or Distortion IssuesMake sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.Was this helpful? Thank you for your feedback!Non-removable microphone featureWe've intentionally designed the flip-up boom mic to stay affixed to the headset. We know from experience that losing or breaking the detachable mic is never fun. Therefore, we designed the mic to fold neatly into the headset - this design also allows the mic to automatically mute when elevated. If you're wanting a detachable mic, please check out the Quantum 100 or the Quantum ONE.Was this helpful? Thank you for your feedback! -
Why are my headphones shown as “speakers” on Windows?
The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
Was this helpful? Thank you for your feedback!Preserving the Battery LifeTo increase battery life on your Quantum headphones, turn off your RGB lighting as this will help increase the wireless playback time. You can turn off the RGB in the QuantumENGINE or press and hold the mute button on the headset.Was this helpful? Thank you for your feedback!How to update the headsetYou can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.Was this helpful? Thank you for your feedback!Mic Monitoring SupportYes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.Was this helpful? Thank you for your feedback! -
Why are my headphones shown as “speakers” on Windows?
The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
Was this helpful? Thank you for your feedback!7.1 Surround configuration set up guideTo configure the 7.1 Surround feature on your PC, please follow the guide below:
1. In the left corner on your screen right next to the Windows logo, click on the spy-glass to start a search on your PC.
2. Type in Sound --> then select Change System Sounds:
3. Make sure that your the Quantum Headphones is your Default Device for both Speakers ( Game ) and Earphone ( Communication device )
4. To configure the 7.1 Surround feature, right click on the Speakers --> then select Configure Speakers
5. Select 7.1 Surround and click on Next
6. Make sure that all boxes are selected, then click Next
7. Make sure both boxes are selected, and then click Next
8. Click on Finish. Now your Quantum headphones is configured for 7.1 Surround sound. The configuration will remain after rebooting PC or reconnecting headphones.
Enjoy your sound experience #SoundIsSurvival #DareToListen
Was this helpful? Thank you for your feedback!Hearing your own voice through the headphones (Sidetone feature)To stop hearing your own voice through your headphones, please start the JBL QuantumENGINE software, navigate to the "Microphone" tab, and change the sidetone setting to 0.Was this helpful? Thank you for your feedback!Mic Monitoring SupportYes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.Was this helpful? Thank you for your feedback! -
Why are my headphones shown as “speakers” on Windows?
The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
Was this helpful? Thank you for your feedback!Preserving the Battery LifeTo increase battery life on your Quantum headphones, turn off your RGB lighting as this will help increase the wireless playback time. You can turn off the RGB in the QuantumENGINE or press and hold the mute button on the headset.Was this helpful? Thank you for your feedback!How to switch between Active Noise Cancelling and TalkThruOnboard Active Noise Cancelling is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SINGLE press the ANC button to toggle it On/Off and LONG press to active TalkThru. Turn on ANC again by a single press on the multi-function button.Was this helpful? Thank you for your feedback!How to update the headsetYou can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.Was this helpful? Thank you for your feedback! -
Why are my headphones shown as “speakers” on Windows?
The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
Was this helpful? Thank you for your feedback!What else can I do with the QuantumENGINE?You can adjust equalizer, RGB LED effects, calibrate Quantum ONE headtracking, change microphone settings and update the headset's firmware.Was this helpful? Thank you for your feedback!How to switch between Active Noise Cancelling and TalkThruOnboard Active Noise Cancelling is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SINGLE press the ANC button to toggle it On/Off and LONG press to active TalkThru. Turn on ANC again by a single press on the multi-function button.Was this helpful? Thank you for your feedback!JBL Quantum 800/ONE: ANC (Active Noise Cancelling)/TalkThru Button Behavior ExplainedThe single ANC/TalkThru button accomplishes several tasks, turning the ANC on and off, and turning the TalkThru on and off. It behaves slightly different than you might expect. Here is a description of how to accomplish each task.
To turn ANC on and off
Short Press: ANC On (voice prompt states ANC On)
Short Press: ANC Off (voice prompt states ANC Off)
To turn TalkThru on and off
Long Press: TalkThru On (voice prompt states TalkThru On)
Short or Long Press: TalkThru Off, but ANC is now On (voice prompt states ANC On)
Short Press Again to turn ANC Off as well (voice prompt states ANC Off)
NOTE: The voice prompt will never state that TalkThru is Off.
Was this helpful? Thank you for your feedback!
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