Sport

  • aptX Audio Codec Support
    This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
    JBL Free: Sweat Proof
    The JBL Free has an IPX5 rating that helps protect the headphones from sweat and moisture.
    How do I reset the Endurance Series Headphones?

    For all models except Endurance Peak:
    Press the headphone touch control located on the RIGHT ear loop for 15 seconds while the headphones are being charged.
    Note that resetting the Dive will not erase music contained in the MP3 memory.

    Endurance Peak reset: While the pods are being charged, tap the touch pad on the right pod once, then tap again and hold for approx 18 seconds, or until the LED blinks.

  • How to Factory Reset True Wireless Stereo Earbuds
    Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). 
    This restores the earbuds to the factory defaults.
    TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
    It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
  • TWS Left & Right Not Pairing Together
    The two earpieces of your TWS headphones should normally be connected together without issue.  However, if they are no longer paired to each other, please follow these steps, in order.
    1. Forget/unpair the headphones on your device.
    2. Manually pair the two earpieces together following the "Manual Pairing Left & Right" instructions in your Owner's Manual/Quick Start Guide.
    3. Pair the headphones to your device and see if this resolves the problem.
    4. If manual pairing does not fix the problem, forget/unpair the headphones on your device again.
    5. Initiate a Product Reset to reset the earbud’s Bluetooth connection.
      • Note that RESET will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices again
      • Follow the Product Reset instructions in your Owner's Manual/Quick Start Guide.
      • Manually pair the 2 buds together again, as you did in step 2.  This additional step is necessary because, by default, the reset procedure does not automatically pair the two ear pieces together, but it does wipe all previous settings and resets the internal processor, so it is necessary to manually pair the two ear pieces together again.
      • Pair the buds to your Source Device.
    Is Volume Control Supported?
    This headphone does not feature volume control. You must manually control volume from your device.
    How to clean your earbuds
                                                                             CLEANING THE PRODUCT V2.JPG CLEANING THE PRODUCT V3.JPG

    Use a clean cotton swab slightly moistened with alcohol to:
    1. Remove earwax and dirt from the ear tips on your earbuds.
    2. Clean the charging pads and ports on your earbuds and in the charging case respectively. Then use a dry and soft cotton to rub down the dust and lint.
    3. Clean the grooves on the cover and at the bottom of the charging case.
    After cleaning, make sure the charging case and earbuds are dry before putting the earbuds back into the charging case.

    TIP: 
    We recommend that you repeat this operation every few weeks or so to keep your headphones clean and to not affect the charging speed and quality.
    How to Factory Reset True Wireless Stereo Headphones
    Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
    More FAQs
  • How do I prevent damage to my USB charging sockets for my headphones?

    There are several easy ways to prevent damage to your headphones, and please follow the steps below.

    1. If the USB port has a cover, please always have it covered, except when charging.

    2. Always be sure the USB port and connector are dry before connecting to charge.

    3. Do not allow any oils, stains, sweat, or corrosive materials to contact the charging port. It will eventually damage the port.

    4. Do not damage or block the USB port. For example, do not force it in if you have trouble inserting the USB connector into the port. Instead, examine the port and remove foreign substances that might be inside or blocking the port.

    If you need more assistance, please contact the Customer Service team.
     
    aptX Audio Codec Support
    This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
    How to avoid Bluetooth Interference or Interruptions
    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
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  • UA Flash: AptX Support Information
    The UA Flash does not support AptX or AAC audio codecs
    UA Flash: Controlling Music
    To pause/play music, press center button on RIGHT ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on RIGHT ear. Unfortunately, you cannot skip tracks backward.
    UA Flash: Pairing to a different device
    To connect to a new device, begin with the headphones powered off and hold the center button on the RIGHT headphone for 5 seconds to enter pairing mode. You will hear the BT pairing audible chime as it searches for a different device. Make sure the device you are wanting to connect to is in range and BT is on. Once connected you will hear the audible Connected chime. Once Right ear is connected, press and hold the center button on LEFT ear for 3 seconds as it powers on and connects to the device followed by the same Connected audible chime.
    UA Flash: Charging Information
    To charge the UA Flash, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly: 0= 0% Dead 2-3 = 40%-50% 4=100% Full battery life
    More FAQs
  • Endurance Series Headphones: Switching Devices
    To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.
    Is Volume Control Supported?
    This headphone does not feature volume control. You must manually control volume from your device.
    Endurance Series Headphones: Pairing Information
    If connecting for the first time, the headphone will enter pairing mode automatically after it is powered on. To turn the headphones on, simply spread apart the RIGHT power hook from the cord. You will see solid red LED and then it will flash blue as it begins to search for a device to connect to. The Endurance headphone should pop up on your discoverable devices within a few seconds and you should be connected! If you wish to turn off the headphones, remove them from your ear and allow the RIGHT power hook and cord to close together. This is magnetized, so they should close together with ease.
    Endurance Series Headphones: Track Control
    To pause/play press the "L" on the JBL logo located on the RIGHT ear for 1 second. If you want to skip the track forward, press the "L" on the JBL logo on the RIGHT ear hook for 2 seconds. To skip tracks backward, press the "L" on the JBL logo on the RIGHT ear hook for 3-4 seconds.
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  • UA React Headphones: Power On and Pair Information
    Locate the power button on the controller. Hold the power button up for 2-3 seconds and release. Once turned on, it will display a solid blue light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue and red light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
    UA React Headphones: Charging Information
    As the headphones are charging, you will see a red solid light indicator on the controller. Once the unit is fully charged, the red light will turn off.
    UA React Headphones: Fit and Sizing Information
    The UA React headphones comes with 3 different ear tips and enhancers to ensure the best fit!
    Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
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  • UA Pivot Headphones: Waterproof Information
    Yes. The UA React features an IPX7 rating which offers full protection from sweat and water. They can be fully submerged for up to 30 minutes.
    UA Pivot Headphones: Charging Information
    As the headphones are charging, you will see a red solid light indicator on the controller. Once the unit is fully charged, the red light will turn off.
    UA Pivot Headphones: Fit and Sizing Information
    The UA Pivot headphones comes with 3 different ear tips and enhancers to ensure the best fit!
    Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
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  • Are the UA Train headphones waterproof?
    UA Train features an IPX4 rating which offers protection from a splash of water in any direction for at least 5 minutes. They cannot be fully submerged in water.
    How do I know if the headphones are fully charged on the UA Train headphones?
    As the headphones are charging, you will see a red solid light indicator at the bottom LEFT ear cup. Once the unit is fully charged, the red light will turn off.
    How do you skip tracks on the UA train headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
    Can you activate SIRI on the UA Train headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
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  • Can the JBL Endurance SPRINT, JUMP and DIVE be used in salt water (i.e. sea)?
    The JBL Endurance SPRINT, JUMP and DIVE can be used in salt water (i.e. sea) but we recommend to thoroughly wash the headphones in fresh water after every use in salt water, to remove the salt residue. Please note that only DIVE can actually be used in water, because it features a function lock and a built-in memory for MP3 music files. SPRINT and JUMP cannot be used in water, because the touch buttons will malfunction when submerged, and Bluetooth cannot function at all under water.
    How do I pair to a different device on the Endurance Series headphones?
    To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.
    Endurance Series Headphones: Pairing Information
    If connecting for the first time, the headphone will enter pairing mode automatically after it is powered on. To turn the headphones on, simply spread apart the RIGHT power hook from the cord. You will see solid red LED and then it will flash blue as it begins to search for a device to connect to. The Endurance headphone should pop up on your discoverable devices within a few seconds and you should be connected! If you wish to turn off the headphones, remove them from your ear and allow the RIGHT power hook and cord to close together. This is magnetized, so they should close together with ease.
    Can the Endurance Series be connected to more than one device at a time?
    The headphones can pair to multiple devices but can only be connected to one device at a time.
    More FAQs
  • Can the JBL Endurance SPRINT, JUMP and DIVE be used in salt water (i.e. sea)?
    The JBL Endurance SPRINT, JUMP and DIVE can be used in salt water (i.e. sea) but we recommend to thoroughly wash the headphones in fresh water after every use in salt water, to remove the salt residue. Please note that only DIVE can actually be used in water, because it features a function lock and a built-in memory for MP3 music files. SPRINT and JUMP cannot be used in water, because the touch buttons will malfunction when submerged, and Bluetooth cannot function at all under water.
    How do I pair to a different device on the Endurance Series headphones?
    To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.
    Endurance Series Headphones: Pairing Information
    If connecting for the first time, the headphone will enter pairing mode automatically after it is powered on. To turn the headphones on, simply spread apart the RIGHT power hook from the cord. You will see solid red LED and then it will flash blue as it begins to search for a device to connect to. The Endurance headphone should pop up on your discoverable devices within a few seconds and you should be connected! If you wish to turn off the headphones, remove them from your ear and allow the RIGHT power hook and cord to close together. This is magnetized, so they should close together with ease.
    Can the Endurance Series be connected to more than one device at a time?
    The headphones can pair to multiple devices but can only be connected to one device at a time.
    More FAQs
  • Can the JBL Endurance SPRINT, JUMP and DIVE be used in salt water (i.e. sea)?
    The JBL Endurance SPRINT, JUMP and DIVE can be used in salt water (i.e. sea) but we recommend to thoroughly wash the headphones in fresh water after every use in salt water, to remove the salt residue. Please note that only DIVE can actually be used in water, because it features a function lock and a built-in memory for MP3 music files. SPRINT and JUMP cannot be used in water, because the touch buttons will malfunction when submerged, and Bluetooth cannot function at all under water.
    Endurance Series Headphones: Pairing Information
    If connecting for the first time, the headphone will enter pairing mode automatically after it is powered on. To turn the headphones on, simply spread apart the RIGHT power hook from the cord. You will see solid red LED and then it will flash blue as it begins to search for a device to connect to. The Endurance headphone should pop up on your discoverable devices within a few seconds and you should be connected! If you wish to turn off the headphones, remove them from your ear and allow the RIGHT power hook and cord to close together. This is magnetized, so they should close together with ease.
    Can you use Bluetooth while under water using the Endurance Dive?
    No. Bluetooth does not work under water. The Endurance DIVE however has a built-in MP3 player for music, and is IPX7 waterproof. This means you can use the headphones submerged to 1 meter depth, up to 30 minutes at a time. Also note that for normal swimming, you won't be submerged all the time, so the headphones should be waterproof for the duration of your swim.
    How do I lock my JBL Endurance DIVE before going into the water?
    Tap once on the JBL logo of the right earbud, then place your finger on the logo again, and hold it there for 5 seconds. You will hear a confirmation tone in the headphones when locking takes place. To unlock, close the power hook.
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  • How many ear tip sizes come inside the box of the UA Sport Wireless Flex?
    The UA Sport Wireless Flex has size 3 (wingless) and the larger size 5 (winged). It also features three sizes of the small, medium, large inner ear tips. The unit comes with the size 5 Medium in ear tip on the unit out of the box.
    How do the neckband flex zones work?
    You can bend the ‘arms’ of the neck in and out to get the optimum fit for your exercise/level of activity. The flex zone is the black rubber part on the neckband.
    UA Sport Flex Headphones: Track Information
    To skip the track forward, press and hold the volume up button. (+) If you want to skip backward, press and hold the volume down (-) The volume buttons are located on the RIGHT arm of the neckband.
    How do I pair to a different device when using the UA Sport Wireless Flex?
    In order to pair to a different device, make sure the headphones are turned off. Proceed to press and hold the power button located on the LEFT arm of the neckband. You will hear the audio voice prompt state, “powering on” Continue to press and hold the power button for 3-5 seconds or until you hear the voice prompt state, “looking for device.” Make sure that the device you are attempting to connect to is in the Bluetooth search mode and within range. UA | JBL Flex should appear on your device within 3-8 seconds. Once you choose this option on your discoverable devices, it will connect and the voice prompt will state “Connected”
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  • How do I connect my UA BT headphones to a different device?
    To pair a different Bluetooth device, make sure that the unit is turned off. You then must press and hold the center button for about 3-5 seconds. You should see the light blink red and blue while it is in pairing mode and the audible voice should state, “looking for device”. You should see UA BT Wireless pop up on the device that you are attempting to pair it with. Choose that option and wait for the audible voice to state, “connected”
    How do I get a secure fit with the UA Sport Wireless?
    First, it is very important that you use the correct size enhancers (rubber tips). This headphone features the TwistLock technology that is uniquely designed to fit in the bowl of the ear (vs. inner ear). They may look bigger than traditional earbuds, but this design provides the most secure fit to ensure they never fall-out in the most active workouts. To properly put them on, first make sure you have the Right and Left earbud in the correct ear. The number to indicate the enhancer size is featured on the inside of the enhancer next to the large L or R (left ear, right ear). Next, gently insert the enhancer into your ear with a forward motion towards the jaw, which should twist and lock the enhancer into place. These headphones come with 5 sizes of fit enhancers (4, 5, 6, 7 & 8) and 3 sizes of ear tips (small, medium & large). The fit enhancers sit in the bowl of your ear and are essential for a secure fit, while the ear tips are inserted in the inside of the ear canal and provide sound occlusion. The size 7 fit enhancer and large ear tip comes pre-installed on the headphone. If you experience discomfort wearing the size 7, try the next size down. If you try a smaller size and the headphones fall out easily or the enhancer does not extend fully to the back of the bowl of the ear, you should try a bigger size.
    How Do You Change the Enhancers (rubber tips)?
    There are 5 sizes of fit enhancers that come with the UA Sport Wireless: (4,5,6,7 & 8). Size 7 on the earbuds and (4,5,6 & 8) labeled on the black poly bags. There are three sizes of ear tips that come with the UA Sport Wireless: small, medium & large. Size medium on the earbuds. Size small and large in the black poly bag. The first time you change the enhancers the material might feel a little stiff. Please make sure to align the funnel of the enhancer tip over the small speaker screen of the headphone casing. To change sizes, remove both the pre-installed ear tip and fit enhancer, starting with the ear tip. When removing the parts, always grab from the base and be careful not to rip the rubber material. Based on your initial experience, identify which size combination may be a better fit. Each size should be clearly labeled in an individual baggy inside your original packaging or you can find the size of the fit enhancers on the inside with a raised stamp marked with either ‘R’ for Right or ‘L’ for Left along with the numbered size. Most people use the same size for Right and Left but it is possible to use different sizes because some ears are not symmetrical. First, align the sound tunnel of the headphone with the hole in the fit enhancer and gently pull the outer edge of the adapter over the edge of the speaker. Next, align the inner grooves of the ear tip with the grooves in the sound tunnel and gently push the ear tip into position. Try a variety of combinations between the enhancers and ear tips to find the best combination, providing comfort, superior sound quality and secure fit. If you’re still having trouble finding the best fit, please contact customer service at jbl.com/contactus
    What Devices are Compatible with my UA Sport Wireless Headphones?
    Any device that has Bluetooth capabilities and supports A2DP stereo audio streaming will be compatible with the Under Armour Sport Wireless headphones
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  • How do I know that I have the best fit with the 500 Series headphones?
    By habit, we try to shove earbuds into our ear canals in attempts to get them to stay in. The 500 Series headphone is a completely different concept. The tip of the enhancer (ear tip) should funnel gently down into the ear canal and the base of the enhancer should fill the entire concha (bowl) of your ear. If there is still quite a bit of space between the back of the enhancer, and the back of the bowl of the ear, there is nothing to support it and it will eventually fall out. Typically larger sizes will fill the extra space inside the concha. We recommend trying both sizes featured in the packaging. If you are still experiencing fit issues, please reach out to your local JBL Customer Support for information regarding different sizing options.
    Inspire 500 Headphones: Pairing Information
    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire/Focus 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.
    How do I power on and pair the Inspire 500 headphones?
    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “Powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.
    Can you take calls on the Inspire 500?
    Yes, the Inspire 500 features a microphone located on the cord. We recommend running the cord under your chin for the best call connection.
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  • How do I turn on and pair the UA headphones with my device?
    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the UA WIRELESS headphone. Once you select that option, the audible voice should state, “connected”.
    Are the Earphones Waterproof?
    The product is Water Resistant and Sweat Resistant, but you cannot swim with these headphones.
    When will I know that there is a low Battery?
    You should hear the audible voice stating ‘low battery’ when you have about 20 minutes left of battery life left on the UA WIRELESS headphones. If you have an Apple device, you will actually be able to see the battery life in the upper right hand corner of the device next to the BT symbol.
    How do I connect my UA BT headphones to a different device?
    To pair a different Bluetooth device, make sure that the unit is turned off. You then must press and hold the center button for about 3-5 seconds. You should see the light blink red and blue while it is in pairing mode and the audible voice should state, “looking for device”. You should see UA BT Wireless pop up on the device that you are attempting to pair it with. Choose that option and wait for the audible voice to state, “connected”
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Further Support

Bluetooth Guide

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Reset Guide

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