Portables
-
How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!What does the Moment button do?It is a personalization feature that allows you to customize your favorite music track, auto-off timing, and music volume.
Once set up, you can directly access it through the remote control or within the JBL ONE App.Was this helpful? Thank you for your feedback!How can I get further technical service?In the JBL ONE App:
(1) Go to My Products, select your product
(2) Select Support tile
(3) Under General, select Product SupportWas this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback! -
PartyBoost Stereo Pair Proximity Issues With Other Speakers
If you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.
NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers
Was this helpful? Thank you for your feedback!When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!Pulse 5 - Factory ResetPress and hold the Light Show & Bluetooth buttons together for > 2 seconds.
Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback! -
Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!How to restore your speaker to factory default settingsIf you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker.
How to reset
First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.
Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off.
The speaker has now been restored to factory default settings.Was this helpful? Thank you for your feedback!Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback! -
-
-
My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback!PartyBoost Stereo Pair Proximity Issues With Other Speakers
If you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.
NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers
Was this helpful? Thank you for your feedback!Upgrading the software on your PartyBoost or Connect+ SpeakerSoftware updates for your speaker can be done using the JBL Portable app.
Download it from the Apple App store and Google Play store.
If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.Was this helpful? Thank you for your feedback!When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback! -
My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback!How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!What is the difference between JBL Go 3/Clip 4 and JBL Go 3 ECO/Clip 4 ECO?The difference is that the new ECO versions of Go 3 and Clip 4 are made from 90% PCR (Post-Consumer Recycled) plastic and wrapped in 100% recycled fabric on the speaker grille, while still delivering the same rich JBL Original Pro Sound and significantly reducing the carbon footprint of the product.
Was this helpful? Thank you for your feedback!Factory Reset InformationPower on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settingsWas this helpful? Thank you for your feedback! -
My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback!PartyBoost Stereo Pair Proximity Issues With Other Speakers
If you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.
NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers
Was this helpful? Thank you for your feedback!How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!Upgrading the software on your PartyBoost or Connect+ SpeakerSoftware updates for your speaker can be done using the JBL Portable app.
Download it from the Apple App store and Google Play store.
If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.Was this helpful? Thank you for your feedback! -
How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!What is the difference between JBL Go 3/Clip 4 and JBL Go 3 ECO/Clip 4 ECO?The difference is that the new ECO versions of Go 3 and Clip 4 are made from 90% PCR (Post-Consumer Recycled) plastic and wrapped in 100% recycled fabric on the speaker grille, while still delivering the same rich JBL Original Pro Sound and significantly reducing the carbon footprint of the product.
Was this helpful? Thank you for your feedback!Factory Reset InformationPower on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settingsWas this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback! -
-
How to play music through using a USB stick
USB Stick
- Get an empty
stick with speed of 2.0.
- Make sure it is formatted with FAT16 or FAT32.
- Your Music files can only be:
(32-320kbit/s),
(32-320kbit/s) and
(44.1K/48K/192K).
- The Partybox supports up to 8 subfolders.
- It will be played in alphabetic sequence with main folders first then subfolders.
- To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.
Was this helpful? Thank you for your feedback!How to Reset to Factory SettingsResetting the Partybox to Factory Settings
- Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
- The JBL Partybox will power off and back on and is now reset.
Was this helpful? Thank you for your feedback!Microphone Pairing and BehaviorIf the wireless mic is out of signal range, you will experience drop outs or no sound. Once range is reestablished, the speaker should automatically detect the mic and resume connection within less than 3 sec.
When a wireless mic is connected, the speaker will play a notification sound once. If two wireless mics are connected at the same time, there may be a 1 sec gap between the two notification sounds.
If one of the wireless mics is not working, we recommend the following:
1. Turn off the speaker
2. Turn on the mic and place it on top of the speaker
3. Turn on the speaker
4. The speaker should automatically pair with the new mic within 3 min and play a notification sound
Was this helpful? Thank you for your feedback!Is my Partybox Supported by the JBL Partybox App?This model is not supported by the JBL Partybox App.Was this helpful? Thank you for your feedback! - Get an empty
-
How to check Firmware VersionTo check the firmware version:
Press and hold the 'Preset 1' & 'Preset 5' buttons for more than 10 seconds.Was this helpful? Thank you for your feedback!Tuner XL - DAB Reception IssuesThere is a rare issue causing some DAB radio stations not to be found after performing a scan.
If you are experiencing this, a firmware update has been released to fix the issue.
First, please read through the update instructions thoroughly, then proceed with installing the update.
Please click the link below to download the update:
JBL TUNER XLWas this helpful? Thank you for your feedback!How to restore Tuner 2 and XL to factory settingsThe reset for the Tuner 2 and Tuner XL is as follows:
Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.Was this helpful? Thank you for your feedback! -
How to check Firmware VersionTo check the firmware version:
Press and hold the 'Preset 1' & 'Preset 5' buttons for more than 10 seconds.Was this helpful? Thank you for your feedback!Tuner 2 - DAB Reception IssuesThere is a rare issue causing some DAB radio stations not to be found after performing a scan.
If you are experiencing this, a firmware update has been released to fix the issue.
First, please read through the update instructions thoroughly, then proceed with installing the update.
Please click the link below to download the update:
JBL TUNER 2
If you have any questions regarding the update or installation, please do not hesitate to contact us.
Was this helpful? Thank you for your feedback!How to restore Tuner 2 and XL to factory settingsThe reset for the Tuner 2 and Tuner XL is as follows:
Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.Was this helpful? Thank you for your feedback! -
How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback!Does my Speaker have Speakerphone/Voice Assistant Functionality?This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.Was this helpful? Thank you for your feedback!Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback! -
-
My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback!PartyBoost Stereo Pair Proximity Issues With Other Speakers
If you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.
NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers
Was this helpful? Thank you for your feedback!How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!Upgrading the software on your PartyBoost or Connect+ SpeakerSoftware updates for your speaker can be done using the JBL Portable app.
Download it from the Apple App store and Google Play store.
If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.Was this helpful? Thank you for your feedback! -
How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback!What are the differences between the FLIP 5 and FLIP Essential?You can see the differences between the features and specifications of the FLIP 5 and FLIP Essential below:
FeaturesFeatures Flip 5 Flip Essential IPX7 Waterproof Yes Yes Aux Input No Yes Auto Power Off Yes Yes Bluetooth Yes Yes Speakerphone No No Voice Assistant Integration No No Charging Cable Yes Yes USB-C Charging Yes No Micro USB Charging No Yes PartyBoost Connectivity Yes No JBL Portable App Compatibility Yes No Social Mode Yes No Racetrack Shaped Driver Yes No Available Colours 11 1
*As the FLIP Essential is not compatible with the JBL Portable app:
It is not possible to connect multiple speakers, rename the speaker or turn off audio feedback sounds (for on/off/bluetooth pairing/connected).
If you require these functions, we recommend the Flip 5.
SpecificationsSpecifications Flip 5 Flip Essential Music Playing Time (Hours) 12 10 Output Power (W) 20W RMS 2 x 8W RMS Battery Capacity (mAh) 4800 3000 Charging Time (Hours) 2.5 3.5 Dimensions (cm) 18.1 x 6.9 x 7.4 16.9 x 6.4 x 6.4 Dimensions (in) 7.1 x 2.7 x 2.9 6.7 x 2.5 x 2.5 Weight (kgs) 0.54 0.47 Weight (lbs) 1.19 1.0
No matter which product you choose, you won't be disappointed with JBL Legendary sound signature and features!
Still in doubt?
Ask our specialist for more information and feedback.Was this helpful? Thank you for your feedback!How to restore your speaker to factory default settingsIf you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker.
How to reset
First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.
Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off.
The speaker has now been restored to factory default settings.Was this helpful? Thank you for your feedback! -
-
Pulse 4: Light Show has Low IntensityThe intensity of the light show is dependent on the amount of audio signal being sent into the unit.
If you are experiencing a light show that doesn't move around very much, it is likely that you are not using a feature on your phone called Bluetooth Absolute Volume*. This means that the volume of your phone/tablet/device is controlled independently from the volume of the speaker.
So, if you have the Pulse 4 set to maximum volume or close to it, but the volume on your device is set at a low level, the light show will show little to no effect. All you have to do is reverse it. Turn up the volume on the device to the maximum and set the Pulse 4 to the desired volume. This will send the correct level to the speaker and the light show will show plenty of effect. This also benefits the sonic quality as well. Therefore, we recommend always having the volume on your device turned up to a high level and then adjusting the volume level on the speaker itself. This way you'll be able to enjoy the light show while also getting good audio quality. Or, if possible, setup your device for Bluetooth Absolute Volume*.
*BLUETOOTH ABSOLUTE VOLUME: Most phones/tablets/devices now use Bluetooth Absolute Volume (a.k.a. volume sync) by default. This is a feature that synchronizes the volumes of the device and the speaker, and allows the speaker volume to be controlled by changing the volume on either the device or the speaker. The volume being sent from the device is fixed at full volume.Was this helpful? Thank you for your feedback!My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback!PartyBoost Stereo Pair Proximity Issues With Other SpeakersIf you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.
NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers
Was this helpful? Thank you for your feedback!How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback! -
-
How to play music through using a USB stick
USB Stick
- Get an empty
stick with speed of 2.0.
- Make sure it is formatted with FAT16 or FAT32.
- Your Music files can only be:
(32-320kbit/s),
(32-320kbit/s) and
(44.1K/48K/192K).
- The Partybox supports up to 8 subfolders.
- It will be played in alphabetic sequence with main folders first then subfolders.
- To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.
Was this helpful? Thank you for your feedback!How to Reset to Factory SettingsResetting the Partybox to Factory Settings
- Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
- The JBL Partybox will power off and back on and is now reset.
Was this helpful? Thank you for your feedback!Connecting to your CarIt is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )Was this helpful? Thank you for your feedback!Is my Partybox Supported by the JBL Partybox App?This model is not supported by the JBL Partybox App.Was this helpful? Thank you for your feedback! - Get an empty
-
My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback!PartyBoost Stereo Pair Proximity Issues With Other Speakers
If you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.
NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers
Was this helpful? Thank you for your feedback!How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!Upgrading the software on your PartyBoost or Connect+ SpeakerSoftware updates for your speaker can be done using the JBL Portable app.
Download it from the Apple App store and Google Play store.
If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.Was this helpful? Thank you for your feedback! -
-
-
How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!Upgrading the software on your PartyBoost or Connect+ SpeakerSoftware updates for your speaker can be done using the JBL Portable app.
Download it from the Apple App store and Google Play store.
If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback!PartyBoost support on the JBL Connect and JBL Connect+The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.
Was this helpful? Thank you for your feedback! -
How to play music through using a USB stick
USB Stick
- Get an empty
stick with speed of 2.0.
- Make sure it is formatted with FAT16 or FAT32.
- Your Music files can only be:
(32-320kbit/s),
(32-320kbit/s) and
(44.1K/48K/192K).
- The Partybox supports up to 8 subfolders.
- It will be played in alphabetic sequence with main folders first then subfolders.
- To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.
Was this helpful? Thank you for your feedback!How to Reset to Factory SettingsResetting the Partybox to Factory Settings
- Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
- The JBL Partybox will power off and back on and is now reset.
Was this helpful? Thank you for your feedback!Connecting to your CarIt is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )Was this helpful? Thank you for your feedback!Is my Partybox Supported by the JBL Partybox App?This model is not supported by the JBL Partybox App.Was this helpful? Thank you for your feedback! - Get an empty
-
How to play music through using a USB stick
USB Stick
- Get an empty
stick with speed of 2.0.
- Make sure it is formatted with FAT16 or FAT32.
- Your Music files can only be:
(32-320kbit/s),
(32-320kbit/s) and
(44.1K/48K/192K).
- The Partybox supports up to 8 subfolders.
- It will be played in alphabetic sequence with main folders first then subfolders.
- To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.
Was this helpful? Thank you for your feedback!How to Reset to Factory SettingsResetting the Partybox to Factory Settings
- Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
- The JBL Partybox will power off and back on and is now reset.
Was this helpful? Thank you for your feedback!Connecting to your CarIt is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )Was this helpful? Thank you for your feedback!Is my Partybox Supported by the JBL Partybox App?This model is not supported by the JBL Partybox App.Was this helpful? Thank you for your feedback! - Get an empty
-
How can I reset my JBL Tuner to factory default settings?To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.Was this helpful? Thank you for your feedback!How to show the current software versionTo show the current firmware version on your JBL TUNER device, go through the following steps.
- Turn on the JBL TUNER.
- Press and hold this three-button combination: DAB/FM+ Volume+ and Preset 5, simultaneously for 3-4 seconds.
- In the display, you will see a combination of letters and numbers. This is the current software version.
- See picture below as illustration.
The new firmware version released is V.0.0.57 (shown in the picture above).
To get the latest version, ask our customer service for a guide and an upgrade file.
Was this helpful? Thank you for your feedback!Display Timeout and Standby TimesThe display will timeout and switch off automatically after 30 seconds if no buttons are pressed to preserve battery life, but pressing any button will wake the display again. It is not possible to change or switch off the automatic display timeout.
The speaker itself will turn off automatically after 15 minutes inactive, if no music is playing on any mode or button are pressed (not possible to change).Was this helpful? Thank you for your feedback! -
How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!Upgrading the software on your PartyBoost or Connect+ SpeakerSoftware updates for your speaker can be done using the JBL Portable app.
Download it from the Apple App store and Google Play store.
If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.Was this helpful? Thank you for your feedback!After I updated my computer to Windows 8/10, I am no longer able to establish a Bluetooth connection with my speaker to play music. How can I correct the problem?This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback! -
How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!Can you receive phone calls on the Clip 3?Yes. A built-in microphone combined with a patented echo cancellation system secures clear and easy phone conversation. If a phone call is received while listening to music just push play button to answer the call. No need to find or touch the phone. This hands-free functionality can even be used for phone conferencesWas this helpful? Thank you for your feedback!After I updated my computer to Windows 8/10, I am no longer able to establish a Bluetooth connection with my speaker to play music. How can I correct the problem?This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.Was this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback! -
How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback!Factory Reset InformationPower on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settingsWas this helpful? Thank you for your feedback!Pairing issues with a Computer or PCIn most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:
• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
Always get the latest driver version available for your Computer/PC/Laptop.
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.Was this helpful? Thank you for your feedback!Track Control InformationTo skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.Was this helpful? Thank you for your feedback! -
Further Support
Did you buy the real thing?
Counterfeit products are not authentic and therefore do not meet the high quality and safety standards established by JBL
These products are inferior and usually fail a short time after first use due to poor components & expose consumers to potential safety hazards even when not in use.
Buy AuthenticFind a dealer
To ensure you are purchasing a genuine JBL product, and not a counterfeit, buy direct from one of our websites or shop with confidence at any of our JBL authorized online dealers.
Where to BuyWatch & Learn
Have you seen our Youtube channel?
Many of our products have videos introducing them.
Learn moreCan’t find what you’re looking for?
Call Us
Talk to a support agent
Call us now at:
(800) 336-4525
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)
Chat With Us
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)