How To

Support Overview / How To

How To

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  • UA Flash: Controlling Music
    To pause/play music, press center button on RIGHT ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on RIGHT ear. Unfortunately, you cannot skip tracks backward.
  • UA Flash: Pairing to a different device
    To connect to a new device, begin with the headphones powered off and hold the center button on the RIGHT headphone for 5 seconds to enter pairing mode. You will hear the BT pairing audible chime as it searches for a different device. Make sure the device you are wanting to connect to is in range and BT is on. Once connected you will hear the audible Connected chime. Once Right ear is connected, press and hold the center button on LEFT ear for 3 seconds as it powers on and connects to the device followed by the same Connected audible chime.
  • UA Flash: Power Off Information
    To turn off the UA Flash, you may place headphones in case to automatically power off or press and hold the center of the UA logo on the RIGHT ear for 3-5 seconds until you hear the power down chime. Both RIGHT and LEFT ear will display a solid red light before turning completely off. Please note: Powering off the RIGHT ear, will also power off the LEFT ear as well.
  • UA Flash: Power On and Pair Information
    To power on and pair the UA Flash, remove the ear tips from the charging case. If this is your first time using the headphones, they will automatically go into pairing mode. You will see the blue and red LED light flash on the RIGHT ear as it attempts to pair with your device. Make sure your device is in range and BT settings are ON. The JBL True Wireless Flash should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a slow blinking blue light below the UA logo on the RIGHT Ear. The RIGHT ear must be connected first in order to power on and connect the LEFT ear. To connect the LEFT ear, simply press and hold on the UA logo for 3-5 seconds until you hear the audible power on chime. (The left should automatically power on when you remove it from the case) Once powered on, it should connect to your device within a few seconds displaying a slow blinking blue LED light below the UA logo.
  • UA Flash: Reset Procedure
    To reset, Long press the (Right) button for 2s when the earbuds in the case, the blue LED will flash once to indicate reset is done.
  • UA Flash: Voice Assistant
    To activate Voice Assistant, press and hold the LEFT ear for 5 seconds until music stops and voice assistance asks what they can help you with
  • UA Pivot Headphones: Ambient Aware Technology Information
    AmbientAware Technology allows you to hear your surroundings without removing your UA Pivot headphones. To activate AmbientAware mode, double press the Bionic Hearing button on the controller. You will hear a tone, and your music level will lower when AmbientAware Technology is engaged. To revert back to normal volume, simply double press the Bionic Hearing button again.
  • UA Pivot Headphones: AptX Support Information
    The UA Pivot headphones do not support AptX™ and AptX HD™ audio codecs.
  • UA Pivot Headphones: Call Information
    To receive a call, press the power/pairing button on the controller for 1 second.
  • UA Pivot Headphones: Charging Information
    As the headphones are charging, you will see a red solid light indicator on the controller. Once the unit is fully charged, the red light will turn off.
  • UA Pivot Headphones: Fit and Sizing Information
    The UA Pivot headphones comes with 3 different ear tips and enhancers to ensure the best fit!
  • UA Pivot Headphones: Playback Time Information
    From a full charge, you can expect up to 9 hours of playback time.
  • UA Pivot Headphones: Power On and Pair Information
    Locate the power button on the controller. Hold the power button up for 2-3 seconds and release. Once turned on, it will display a solid blue light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue and red light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
  • UA Pivot Headphones: TalkThru Technology Information
    TalkThru Technology allows you to clearly hear others for quick conversations without removing your UA Pivot headphones. To activate TalkThru mode, press the Bionic Hearing button on the controller once. You will hear a tone, and your music level will lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the Bionic Hearing button again.
  • UA Pivot Headphones: Track Control
    To skip tracks forward, press and hold the volume + for 2 seconds. To skip tracks backward, press and hold the volume - for 2 seconds. To pause/play the track, press the center button for 2 seconds.
  • UA Pivot Headphones: Volume Control Information
    You will be able to control the volume by pressing the volume + and volume- buttons located on the controller.
  • UA Pivot Headphones: Waterproof Information
    Yes. The UA React features an IPX7 rating which offers full protection from sweat and water. They can be fully submerged for up to 30 minutes.
  • UA React Headphones: Ambient Aware Technology Information
    AmbientAware Technology allows you to hear your surroundings without removing your UA React headphones. To activate AmbientAware mode, double press the Bionic Hearing button on the controller. You will hear a tone, and your music level will lower when AmbientAware Technology is engaged. To revert back to normal volume, simply double press the Bionic Hearing button again.
  • UA React Headphones: AptX Support Information
    The UA React headphones do not support AptX™ and AptX HD™ audio codecs.
  • UA React Headphones: Call Information
    To receive a call, press the power/pairing button on the controller for 1 second.
  • UA React Headphones: Charging Information
    As the headphones are charging, you will see a red solid light indicator on the controller. Once the unit is fully charged, the red light will turn off.
  • UA React Headphones: Fit and Sizing Information
    The UA React headphones comes with 3 different ear tips and enhancers to ensure the best fit!
  • UA React Headphones: Power On and Pair Information
    Locate the power button on the controller. Hold the power button up for 2-3 seconds and release. Once turned on, it will display a solid blue light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue and red light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
  • UA React Headphones: TalkThru Technology Information
    TalkThru Technology allows you to clearly hear others for quick conversations without removing your UA React headphones. To activate TalkThru mode, press the Bionic Hearing button on the controller once. You will hear a tone, and your music level will lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the Bionic Hearing button again.
  • UA React Headphones: Volume Control Information
    You will be able to control the volume by pressing the volume + and volume- buttons located on the controller.
  • UA React Headphones: Waterproof Information
    Yes. The UA React features an IPX7 rating which offers full protection from sweat and water. They can be fully submerged for up to 30 minutes.
  • UA Sport Flex Headphones: Battery Life
    The headphones feature a Speed Charge battery which allows you to receive a full hour of playback time after only charging the headphones for 5 minutes. To receive the full 12 hours of audio playback, it typically takes 1.5 hours of charging time.
  • UA Sport Flex Headphones: Pairing Information
    Press and hold the circle power button for 3-5 seconds. This will be located on the LEFT arm of the neckband. We recommend having one or both ear tips in your ear to listen to the audio commands. Continue to press and hold until you hear the audible voice stating, “powering on.” If this is your first time powering on the headphones it will automatically go into pairing mode in which you will hear the audio voice prompt stating “looking for device”. Make sure that the device you are attempting to connect to is in the Bluetooth search mode and within range. UA | JBL Flex should appear on your device within 3-8 seconds. Once you choose this option on your discoverable devices, it will connect and the voice prompt will state “Connected. “ To power off the headphones, press and hold the circle power button for 2-3 seconds or until you hear the audible voice state, “Powering Off”
  • UA Sport Flex Headphones: Track Information
    To skip the track forward, press and hold the volume up button. (+) If you want to skip backward, press and hold the volume down (-) The volume buttons are located on the RIGHT arm of the neckband.
  • UA Sport Wireless" Battery Information
    The device is charged by a standard micro USB charger. To charge the unit, gently pull out the rubber cover just below the light indicator on the left side of the inline mic. You will see the the charging cable end.
  • UA Train Headphones: Call Information
    To receive a call, press the center button located in between the volume- and volume+ button for 1 second.
  • UA Train Headphones: Charging Information
    To use the headphones, they cannot be charging. You should receive 16 hours of battery life. The UA Train also features the quick charge battery which allows you to receive 1 hour of battery life after charging for 5 min.
  • UA Train Headphones: Ear Pad Information
    Yes, The UA Train ear cushions can be removed and washed. To remove the ear cushions, peel cushion away from ear cup center. Hand wash the ear cushions only with liquid soap for 5 minutes. Swish in soapy water, then swish through clean water until there are no more soap suds. Wait for ear cushions to fully dry, and gently stretch the cushion, inserting the cushion ring into the ear cup slot, and working your way around. Rotate until the L or R indicator is in the correct position.
  • UA Train Headphones: TalkThru Technology
    Talk Thru technology allows you to clearly hear others for quick conversations without removing your UA Train headphones. To activate TalkThru mode, press the UA logo on the RIGHT ear for 1 second. You will hear your music level lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the UA logo again. (Please note TalkThru does not function when using cable connection.)
  • Unit does not power up when power button is pressed?
    Press and hold the power button for 3-5 seconds, it will power on/off the TRIP. Short press on the power button will lock and unlock top capacities touch buttons on the TRIP. Be sure to hold the button for 3-5 seconds to ensure you are powering on/off and not controlling the touch buttons.
  • Upgrading the software on your PartyBoost or Connect+ Speaker

    Software updates for your speaker can be done using the JBL Portable app.
    Download it from the Apple App store and Google Play store.
    If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
    If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.

  • USB connection with Quantum Duo and headphones
    Please avoid the use of USB splitters and extenders built into screens etc. Dropouts in sound and lack of signal from the microphone in headsets may be the result. If possible, always connect directly to the computer, or use a single extension cord.
  • Using Quantum DUO with our QuantumENGINE software
    Unfortunately, our JBL Quantum DUO speakers are not supported by our QuantumENGINE PC software.
    All configuration is done on the speakers itself, and there is no need or required software to change the RGB lights.
  • Using the Quantum headset while charging

    JBL is committed to providing the most optimal consumer experience through superior immersive audio. Our Quantum 800/600 headsets are designed to be connected via 2.4Ghz, BT ( 800 only ) or 3.5mm jack. USB-C port is only designed for charging the internal 14hr battery and does not provide an audio connection. This is an intentional design decision.
     

  • Using the USB Connection
    The USB port is only for charging the JBL Quantum 350 Wireless.
    Connect the dongle to use the 2.4GHz wireless connection.
  • Voice Assistant Headphone Connection
    If you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.

    https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1 
  • Voice Assist Information
    To activate the voice assistance, press and hold the center button on the RIGHT ear for 2 seconds until you hear your music stop. You will be able to speak to VA through your headphones and it should comply with your command.
     
  • Voice commands that I registered are not triggering Smartbase.
    • Voice commands only work when receiving a call. • Excessive background noise such as wind or music, could be impacting unit’s effectiveness. Close windows and or reduce the volume of your music and try again.
  • Warranty: Personalized Products
    Yes, we stand 100% behind the quality and performance of our products. If you encounter a problem with a Personalized Product, please contact our Customer Support team so that we can verify the issue and warranty coverage.
  • Waterproof Information
    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
  • Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
  • What's in the box
    Your JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.
  • What's in the box?
    Your JBL Quantum Stream includes the following:
    1 x JBL Quantum Stream microphone
    1 x USB power cable
    1 x Warranty / Warning (W / !)
    1 x Quick Start Guide / Safety Sheet (S / i)
  • What's in the box? 

    Your JBL Quantum 200 includes the headset, a PC audio splitter, QSG l Warranty Card l Warning Card, and a microphone windshield.

  • What are refurbished products?

    Refurbished products in our "Outlet" menu are products that have been returned to us by our dealers, retailers or customers within the 30-day return period.

     

    These products have been thoroughly checked and tested to meet the high standards that are set by HARMAN. A refurbished product contains the same features and functionalities as a new model. You may see some minor cosmetic imperfections, and perhaps the product has been repackaged in none-branded packaging, but you can be assured that these products will perform perfectly.

     

    A refurbished product is covered by our 30-day return period and the same warranty conditions as with a similar new product. Voucher codes cannot be used to purchase refurbished Harman products unless the promotion explicitly states otherwise.

     

    I can be that a refurbished product temporarily will have a sales price that is equivalent to or even exceeds the price a similar new product, if the new product is on sale.

  • What are the benefits of having the soundbar connected to WiFi?
    You are able to enjoy wireless streaming via Chromecast and Airplay from your devices. This will also give you the opportunity to do multi-room playback. At the same time, the product will be able to automatically update, when there is software improvements available.
  • What are the benefits of the SB 150's EQ settings?
    The three EQ setting (Movie, Music, News) adjusts the sound setting of the SB 150. This feature provides a superior audio experience customized to the content being played.
  • What are the carpet spikes used for?
    "You can attached these spikes to your Arena 170 & Arena 180 at the bottom of the speaker. Use them for stability if you are placing your Arena 180/170 speakers on a thick rug or plush carpeting. The carpet spikes can be manually screwed into each foot on the base of the speaker."
  • What are the components of the JBL CLUB series incredible sound?
    Besides Legendary JBL Pro Sound and hi-res audio support available in the whole series; however, the JBL CLUB ONE headphone is equipped with 40mm Graphene orange drivers. Compensating the loss between the original signal and what you hear, the driver provides a fuller, more organic sound experience. On all models, you can adjust the audio reproduction to your preferences with the equalizer in the My JBL Headphones app.
     
  • What are the differences between BAR 2.1 and BAR 2.1 Deep-Bass
    In case you wonder what the differences are between JBL BAR 2.1 and JBL BAR 2.1 Deep Bass, the newest model, then keep reading to find out more!
    Our JBL BAR 2.1 Deep Bass is an improvement to the BAR 2.1.

    Here is what you will get extra:
    1. Improved sound quality.
    2. Deeper and richer bass.
    3. A new modern design change.
    It may not be compelling enough for you to buy it or upgrade your device. However, if you are upgrading, then adding the JBL BAR 2.1 Deep Bass won't disappoint you at all!
  • What are the differences between Partyboost and Connect+
    Our newest products, such has JBL Pulse 4 and JBL Flip 5, feature a new technology called Partyboost .

    Partyboost technology
    • Improved Bluetooth connection between speakers.
    • A more powerful Bluetooth transmitter means that the speakers can be farther apart.
    • Partyboost can only connect to other Partyboost speakers.
    All newer Portable products from JBL will have Partyboost integrated.
    Unfortunately, this feature is not backwards compatible with  previous models that have JBL Connect or Connect+.
     
  • What are the differences between the FLIP 5 and FLIP Essential?
    You can see the differences between the features and specifications of the FLIP 5 and FLIP Essential below:
    Features
    FeaturesFlip 5Flip Essential
    IPX7 WaterproofYesYes
    Aux InputNoYes
    Auto Power OffYesYes
    BluetoothYesYes
    SpeakerphoneNoNo
    Voice Assistant IntegrationNoNo
    Charging CableYesYes
    USB-C ChargingYesNo
    Micro USB ChargingNoYes
    PartyBoost ConnectivityYesNo
    JBL Portable App CompatibilityYesNo
    Social ModeYesNo
    Racetrack Shaped DriverYesNo
    Available Colours111

    *As the FLIP Essential is not compatible with the JBL Portable app:
    It is not possible to connect multiple speakers, rename the speaker or turn off audio feedback sounds (for on/off/bluetooth pairing/connected).
    If you require these functions, we recommend the Flip 5.

    Specifications
    SpecificationsFlip 5Flip Essential
    Music Playing Time (Hours)1210
    Output Power (W)20W RMS2 x 8W RMS
    Battery Capacity (mAh)48003000
    Charging Time (Hours)2.53.5
    Dimensions (cm)18.1 x 6.9 x 7.416.9 x 6.4 x 6.4
    Dimensions (in)7.1 x 2.7 x 2.96.7 x 2.5 x 2.5
    Weight (kgs)0.540.47
    Weight (lbs)1.191.0
     
    Both speakers offer lots of features and excellent sound. FLIP Essential is cheaper than FLIP 5. It all comes down to what type of features you prefer, such as a long-lasting battery or maybe an affordable price for a good companion!

    No matter which product you choose, you won't be disappointed with JBL Legendary sound signature and features!

    Still in doubt?
    Ask our specialist for more information and feedback.
  • What are the holes at each end of the Boost used for?
    These are the bass ports. Please do not place the Boost TV with its ends too close to obstacles, since that will reduce bass output. Allow at least 5-10cm free space at each end.
  • What are the key differences between the Bar 2.1 and 3.1?
    The JBL Bar 2.1 has a 6.5" subwoofer, whereas the Bar 3.1 has a 10" subwoofer. The Bar 3.1 has two additional HDMI inputs, support 4K, and has a dedicated tweeter and two woofers to function as the center channel. These added features makes the JBL Bar 3.1 more efficient at producing bass, connecting multiple sources, playing Ultra HD content, and listening to voice/vocals.
  • What are the sound modes on the JBL Bar Studio, Bar 2.1, Bar 3.1, and Bar 5.1?
    There are 5 sound modes: - Standard - Movie - Music - Voice - Sports Out the box, "Standard" sound mode is the default setting. The display on the soundbar's front panel will show which mode you are in (excluding the Bar Studio) Dotted LED lights on the side of the JBL Studio indicates when sound more your are in, the patterns are as follows: - Standard: One LED dot - Movie: Two LED dots - Music: Three LED dots - Voice: Four LED dots - Sports: Five LED dots
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