JBL Tune 215TWS
|Driver size (mm)||6|
|Driver sensitivity at 1kHz/1mW (dB)||108 dB SPL@1 kHz / 1 mW|
|Dynamic frequency response range (Hz)||20 Hz – 20 kHz|
Control Connect Specifications
|Bluetooth profiles||A2DP 1.3, AVRCP 1.6, HFP 1.7|
|Bluetooth frequency||2.4 GHz - 2.4835 GHz|
|Bluetooth transmitted modulation||GFSK, π/4 DQPSK, 8DPSK|
|Bluetooth transmitter power||< 6 dbm|
Documents & Downloads
Quick Start Guide
What’s in the Box
- JBL TUNE 215TWS
- 1 x Type-C USB charging cable
- 1 x Charging case
- 1 x Warranty / Warning (W / !)
- 1 x QSG / Safety Sheet (S / i)
FAQs & How-Tos
Waterproof InformationThis product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.
Is Volume Control Supported?
This headphone does not feature volume control. You must manually control volume from your device.
How to Turn off your TWS Headphones
1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).
How to Factory Reset True Wireless Stereo Headphones
Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
My JBL Headphone App Support
This headphone is not supported by the My JBL Headphone app.
Multipoint Connectivity InformationThis headphone does not support Multipoint Connectivity which means that it can only be connected to one Bluetooth device at a time.
Cleaning Instructions for Re-establishing ChargingIt is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.
If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.
Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
Repeat until the contact points are visibly clean, and charging should work as designed.
Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
This procedure can be performed on all TWS earphones and cases.
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