JBL LIVE 300TWS - Blue - True wireless in-ear headphones with Smart Ambient - Hero JBL LIVE 300TWS - Blue - True wireless in-ear headphones with Smart Ambient - Front JBL LIVE 300TWS - Blue - True wireless in-ear headphones with Smart Ambient - Back
JBL LIVE 300TWS - Blue - True wireless in-ear headphones with Smart Ambient - Hero
  • JBL LIVE 300TWS - Blue - True wireless in-ear headphones with Smart Ambient - Swatch Image
  • JBL LIVE 300TWS - White Gloss - True wireless in-ear headphones with Smart Ambient - Swatch Image
  • JBL LIVE 300TWS - Black - True wireless in-ear headphones with Smart Ambient - Swatch Image
  • JBL LIVE 300TWS - Purple - True wireless in-ear headphones with Smart Ambient - Swatch Image

JBL LIVE 300TWS

Own your space. Stay connected to your music and your world with JBL LIVE 300TWS in-ear headphones. True wireless and free from wires for ultimate freedom, with incredible JBL Signature Sound. Tune in or out with noise control, stay alert to your surroundings with Ambient Aware or use TalkThru to chat with friends, all without removing your headphones. Voice Assistant, hands-free calling, volume and noise control are all accessible via the touch controls for extra convenience. Speed charge gives you a boost fast, so you will never be without your music. Choose from a range of colors to find your perfect pair. Small in size, not power.

Product Specifications

General Specifications

Bluetooth version 5.0
Driver size (mm) 5.6

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB) 95
Dynamic frequency response range (Hz) 20 Hz – 20 kHz
Impedance (ohms) 16

Dimension Specifications

Weight (g) 67.3

Control Connect Specifications

Bluetooth profiles A2DP 1.3, AVRCP 1.5, HFP 1.6
Bluetooth frequency 2.402 GHz – 2.48 GHz
Bluetooth transmitted modulation GFSK, π/4 DQPSK, 8DPSK
Bluetooth transmitter power 13dBm
Please consult the documents for in-depth specs

Documents & Downloads

Videos

What’s in the Box

  • JBL LIVE 300TWS earpieces
  • S, M, L sized ear tips
  • SS, S, M, L sized wingfin enhancers
  • USB-C charging cable
  • Charging case
  • 1 x Warranty / Warning (W / !)
  • 1 x QSG / Safety Sheet (S / i)
JBL LIVE 300TWS - What's in the Box

FAQs & How-Tos

  • Cleaning Instructions for Re-establishing Charging

    It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

    If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
    You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol.

    Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.

    Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.

    Repeat until the contact points are visibly clean, and charging should work as designed. This procedure can be performed on all TWS earphones and cases.

    Category:

    Troubleshooting
  • Bluetooth Troubleshooting

    How to avoid Bluetooth interference/interruptions:

    • Always have a clear line of sight between your Bluetooth device (speaker, headphones, etc.) and source device (Smartphone/tablet/PC, etc). Be aware of obstacles in front of your devices.

    • Try to shutdown products that have Bluetooth, but not are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with Wireless Headphones to keep your Source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
       

    Pairing issues with a Smartphone or Tablet:

    1. First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.
    2. "Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with our product.

    3. Try to restart the source device(Smartphone/tablet/PC) by powering it off and on again, and after restarting try to establish a Bluetooth connection to your product.

    4. If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.

    5. Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.

    6. Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.

    You should now have a successful pairing with our device, but if you are still experiencing issues then contact us again.

    Pairing issues with a Computer or PC:
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
    The driver (software) should support the following Bluetooth protocols, to be able to play music/sounds from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, contact their support.
    The standard drivers provided by Microsoft/Windows systems are often not correct, and will result in error messages (such as having to enter a PIN code), or pairing not working.

    What is Bluetooth technology?
    Bluetooth technology is a wireless technology that exchanges data (Music etc.) over short distances from a mobile device.
    Bluetooth range depends on your surroundings (reflection from objects) and what chipset is being used (some can go 1 meter, 10 meters or 100 meters).
    Our Bluetooth devices typically supports up to 10 meter distance from the source device.

    Explaining the different Bluetooth profiles used in our devices:
    Many of our Bluetooth devices have a specification sheet like Bluetooth Profiles Supported: A2DP v1.5/AVRCP v1.6. These are the protocols that a specific Bluetooth speaker or Headphone device is compatible with. This might look too technical for some customers, but all you need to know is that Bluetooth Speakers and Headphones they are the only ones with these profile that you need to be aware of:

    A2DP – A2DP stands for ‘Advanced Audio Distribution Profile’ and is a Bluetooth protocol that allows mobile users to stream high quality (stereo or mono) audio wirelessly. If you want to listen to your music on a pair of Bluetooth headphones or speakers, both devices need to support this.

    AVRCP – AVRCP stands for ‘Audio/Video Remote Control Profile' and controls remote functions such as pause/start/skip/forward.

    HSP – HSP stands for ‘Headset Profile’ and is a Bluetooth profile to enable a two-way wireless Headphone to be used with a Bluetooth smartphone. In our Headphones this is one of the most common Bluetooth profiles and supports simultaneous two-way (full-duplex) audio, but it does not support stereo audio.

    HFP - HFP Stands for 'Hands Free Profile'. This profile provides the same abilities as HSP does, but adds abilities such as redial last number called, voice dialing and call waiting.

    Note for HSP and HFP:
    You can also use it with devices other than phones, like your Computer/PC with a Bluetooth Headphone that could be used with a Bluetooth-enabled PC and VoIP software to place an Internet phone call (NOTE: some PC software requires different drivers for specific purposes like SKYPE - Always refer to the manufacturer of the PC/Laptop for help with setting this up).

  • Left Ear No Longer Connecting

    If the left ear pod is silent, please perform a new pairing with the right pod like shown in the quick-start guide.
    Take them out of the charging case and click the  center button on both the left and the right pod 3 times.
    This forces a new pairing between the pods, and the left pod should automatically pair with the right pod from now on once you remove both pods from the charging case.

    If you still cannot get the Left ear to play, please perform a factory reset by placing both pods in the charging case, while the charging case is charging. Now press the button on the right pod, and hold it for more than 5 seconds. You have now reset to factory settings. (Please note: If you have performed a factory reset, you will need to remove the headphones or "forget this device" from any smart phone or tablet they were once connected to. This will allow your device to now search for the newly restored headphones under BT devices)


    The right pod is the primary, which is connected to your source, usually a smartphone.
    The left pod is the secondary, which connects to the right pod.
     

    Category:

    Connectivity
  • Resetting/Powering Off True Wireless Headphones

    1. Putting the earbuds back to the charging case and close the lid.
    2. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).
    3. *Double-tap on your right or left side of the earbud and long press 5 seconds until you hear a ring tone. *It will power-off your headphone and factory reset them.
    Your TWS headphones will lose the Bluetooth connection, and you will need to redo the pairing process again by 'forgetting the device' in your BT settings. 

    Category:

    Product information
  • Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    Category:

    Product information
  • How to turn off your TWS headphone without inserting it into the charging case

    For the LIVE 300TWS: Double-tap on your right side of the earbud and long press for 5 seconds until you hear any ring tone. Your headphone is now turned off. For the LIVE Free NC: Double-tap on your left or right side of the earbud and long press for 5 seconds until you hear any ring tone. Your headphone is now turned off.

    Category:

    Troubleshooting
  • Multipoint Connectivity Information

    This headphone does not support Multipoint Connectivity which means that it  can only be connected to one Bluetooth device at a time. 

    Category:

    Product information
  • My JBL Headphone App Support

    This headphone is supported by the My JBL Headphone App.

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