Stuck on during Updtae
Stuck on during Updtae
SA750 Software Revival Guide
| Reason | Revival method for SA750 if a problem exists after a stalled software update |
| Symptoms | Unit will display “NET UPDATING” on the front panel display and will not complete startup |
| Parts required | 1) a USB stick, 2) a computer for transferring files to the USB stick, 3) unit software detailed in this guide |
- Download the software bundle by clicking here . You will download a zipped folder called “SA750 v1542 Reflash Bundle.zip”
- Unzip/extract this folder (some computers will do this automatically). Inside the folder you will find 2 more folders named “Step 1 V1206 V1.72” and “Step 2 V1542 V1.72”
- Double click on the “Step 1 V1206 V1.72” folder. Inside you will find a file named “image.swu”
- Copy this image.swu file to a blank USB memory stick.
- NOTE! The file MUST be called image.swu. If you copy the file to a location where there is already a file called image.swu your computer may rename the file automatically (for instance as “image.swu (1)”. Please double check that the file is called “image.swu” when on the memory stick.
- Power off the SA750 from the hard power switch on the rear of the unit immediately above the mains inlet socket.
- Insert the USB memory stick into the rear of the unit.
- Depress the recessed service switch (above the CD input connector sockets) and continue to keep it depressed.
- Power the unit on whilst keeping the service button depressed.
- Keep the service button depressed for at least 30 seconds after power on.
- Release the service button.
- Leave the unit for at least 30 minutes to update.
- Perform a NET reset (MENU > SYSTEM SETTINGS > NET RESET).
- Perform a SYSTEM reset (MENU > SYSTEM SETTINGS > SYSTEM RESET).
- Functionality should now be revived. To update to the most current software version repeat points 3-13 above but using “Step 2 V1542 V1.72” at point 3.
Can’t find what you’re looking for?
Call Us
Talk to a support agent
Call us now at:
(800) 336-4525
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)
Chat With Us
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)
Text Us
Text with a support agent via SMS at:
628-333-7807
Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)