How To

How To

1196 results
  • It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

    If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
    You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
    Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.
    Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
    Repeat until the contact points are visibly clean, and charging should work as designed.

    Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
    This procedure can be performed on all TWS earphones and cases.
  • Check out this JBL In-Ear Fit Guide video, or read the below article.

    In-Ear Fit Guide

    A proper fit is the most important thing when using in-ear headphones (wired, wireless, TWS). Without a solid, tight fit the headphones will sound thin (lacking bass), not very loud, and will do a poor job of blocking out unwanted sounds.

    In-ears, unlike an earbud design, are meant to be pushed into your ear canal, creating a tight seal. If this seal is not accomplished, you will not experience good results.


    1. Typically speaking, the medium sized ear tip is already installed on your in-ear headphones. If it feels tight or loose, try the other sizes.
    2. As you try each ear tip, rotate forward and/or back until you create a tight seal as seen here. In-Ear Fit Guide - image.png
      NOTE: The image shows a stick style in-ear, but this applies to any in-ear design.
    3. As you are twisting and pushing you will hear the sound quality changing. When you accomplish a tight seal, you’ll hear it. You will have more bass than in any other position, and the leakage from outside noise will be minimized before ever turning on Noise Cancelling (if your headphones have Noise Cancelling).
    4. If you have one of our headphones that uses the JBL Headphones App, check in the app to see if there is a “Check My Best Fit” banner. This feature will walk you through getting the best fit and will let you know when you’ve accomplished it.


    While this may seem a bit daunting, after doing this a few times, inserting the in-ear headphones into your ears and getting a good fit will become second nature and will take a second or two each time, not minutes. But it is definitely worth spending the few moments the first time around, in order to get the most out of your in-ears.

  • As with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.

    If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.

  • The top panel LEDs are flashing because the OTA firmware update is in progress, the product should work after the upgrade is completed. It may have been caused by a previous interruption to an update.


    It should be possible to resolve the issue by doing the following:

    • Plug in the power cable and wait for at least 5 minutes for the Partybox Ultimate to complete the update.
    • If the Partybox Ultimate stops flashing, but cannot power on, then perform a factory reset by pressing the two buttons below for more than 10 seconds: Moment (heart symbol) and Play (or through the JBL One app). After this has been done, press the Power button. 
  • Yes, it's 14 hrs with RGB off. You can also find the details on the box.
  • To configure the 7.1 Surround feature on your PC, please follow the guide below:

    1. In the left corner on your screen right next to the Windows logo, click on the spy-glass to start a search on your PC.
    2. Type in Sound --> then select Change System Sounds:

    3. Make sure that your the Quantum Headphones is your Default Device for both Speakers ( Game ) and Earphone ( Communication device )

    4. To configure the 7.1 Surround feature, right click on the Speakers --> then select Configure Speakers

    5. Select 7.1 Surround and click on Next
    6. Make sure that all boxes are selected, then click Next
    7. Make sure both boxes are selected, and then click Next
    8. Click on Finish. Now your Quantum headphones is configured for 7.1 Surround sound. The configuration will remain after rebooting PC or reconnecting headphones.
    Enjoy your sound experience #SoundIsSurvival #DareToListen
  • If you have already setup your JBL BAR 5.1 SURROUND with Google Home or AirPlay, you can now sign into your Amazon account via the JBL BAR Setup App.  Just download the app and follow the instructions.
  • No. Alexa notifications must be set up in the Alexa app and you can control the notification via Alexa voice only.

  • Yes, you can use the universal command “ Stop”, “Dismiss”, “Cancel” and “Quiet” to stop the current music playback, alarm and timer.

  • No, unless you have set up devices with both voice assistants, you cannot use Alexa to control devices you set up only in the Google Home app, or use Google Assistant to control devices you set up only in the Alexa app.

  • The Bluetooth connection will not keep playing once you have switched the source. Simply press play again on your Bluetooth device to start streaming once again.
  • This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.
  • On backup battery power, please wait 50 seconds for the alarm to turn off automatically.

  • You must first set a radio preset by tuning to a radio station and holding down the 1, 2, or 3 button to save it. After this, the preset will be an option when setting up a new alarm.

    When setting up the alarm, the options will be displayed in the following order:

    ​​​​​​1. Set Alarm Hour.
    2. Set Alarm Minute.
    3. Set Recurrence - Weekday/Once.
    4. Set Ringtone - 4 built-in alarm tones or radio preset 1/2/3 (see information above).
    5. Set Light - On/Off.

    If the light is set to 'On' when the alarm is set up, once it goes off it will gradually increase in brightness over 10 seconds.

  • You can easily adjust the volume to your choosing while setting your alarm on the Horizon 2. When setting your alarm, choose the Alarm Bell 1 or the Alarm Bell 2 on the top of the speaker. As you go through your settings when choosing an alarm time, it will give you the option to adjust the volume setting you wish to have on the alarm. Just simply adjust the volume by turning the volume knob on the top of the speaker. After you choose the volume, press the volume knob once to move to the next settings option. 
    Please note: the alarm volume will gradually increase until you choose to either snooze or turn the alarm off completely. 
  • Yes, you may charge your speaker from your desktop or laptop, but the charging time will be longer than using the supplied power adapter.
  • This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
  • Yes. If neither the size 5 or size 7 enhancers provide a secure fit, our customer care team can send you a complimentary sizing pack with two additional sizes. Please email to request yours today.
  • The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.
  • No, shipping is on us. You can send your order back within 30 days for a full refund.

    To initiate a return request, click here.

  • No. Although the Control X Wireless have a rugged exterior and are portable, they are not all-weather speakers. Any direct exposure to harsh weather condition (rain, snow, extreme hot/cold temperatures) will damage the speakers.
  • The product is Water Resistant and Sweat Resistant, but you cannot swim with these headphones.
  • No. The Everest 110 are not sweat proof and do not have an IPX rating that protects the headphones from sweat and water. Over exposure to sweat and water can cause significant damage to the headphones.
  • No. The Everest 150NC do not feature an IPX rating and are not designed to be overexposed to moisture. Overexposure can compromise the controls and sound.
  • The ear pads on the three second-generation Everest headphones are fixed to a plastic plate, held in place on the ear pods with small claws. It is not very easy to remove it, and sometimes one or more of the claws may break off. This means that it is usually best to have a service technician do the replacement, but if you have new pads at hand, and is handy with tools, you may do it yourself.
  • Yes, you can control the amount of outside noise to let in with our Ambient Aware options offered exclusively through the JBL app.
  • No. The ear pads are made from a synthetic protein leather.
  • Yes, both of them are rated IPX7, which means they can be submerged in clear water for up to 30 minutes at up to 1 meter of depth. Make sure the charging cover is closed, or water will get into the product and damage it.
  • Yes. Our Everest series headphones are made with synthetic protein leather which is a non-animal leather.
  • Yes. Our E series headphones are made with synthetic protein leather.
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