How to manually pair your Earbud(s) if you lose connection

How to manually pair your Earbud(s) if you lose connection

In case one of the earbuds loses its connection, you can do a manual pairing process by following the instructions below.
  1. You can manually pair your earbuds by placing both back into the charging case and closing the lid.
  2. Open the lid again, take them out of the charging case, and tap 3 times on each earbud simultaneously until you see the purple LED flash.
  3. You will see the earbuds enter into Bluetooth pairing mode, and the connection between the Left and Right earbud is successful.
Category: Troubleshooting

Can’t find what you’re looking for?

Call Us

Call Us

Talk to a support agent
Call us now at: (800) 336-4525

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)

Chat With Us

Chat With Us

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)

message

Text Us

Text with a support agent via SMS at:
628-333-7807

Mon - Fri: 9:00 am - 11:00 pm (ET)
Sat - Sun: 9:00 am - 5:00 pm (ET)