Need Some Help?

We’re here to keep you in the game

Find FAQs and how-tos, download the latest JBL QuantumENGINE software, or get in touch for further assistance.

Register My Product

Register your JBL Quantum product

We’ll store your receipt in case you need to make a warranty claim.

Register Here


8 results
  • To configure the 7.1 Surround feature on your PC, please follow the guide below:

    1. In the left corner on your screen right next to the Windows logo, click on the spy-glass to start a search on your PC.
    2. Type in Sound --> then select Change System Sounds:

    3. Make sure that your the Quantum Headphones is your Default Device for both Speakers ( Game ) and Earphone ( Communication device )

    4. To configure the 7.1 Surround feature, right click on the Speakers --> then select Configure Speakers

    5. Select 7.1 Surround and click on Next
    6. Make sure that all boxes are selected, then click Next
    7. Make sure both boxes are selected, and then click Next
    8. Click on Finish. Now your Quantum headphones is configured for 7.1 Surround sound. The configuration will remain after rebooting PC or reconnecting headphones.
    Enjoy your sound experience #SoundIsSurvival #DareToListen
  • JBL QuantumSURROUND technology can be used with any type of multi-channel audio content. For example: Netflix content, Blu-ray, and music mixed in 5.1 or 7.1 surround.
  • JBL QuantumSURROUND works with every game, but the experience is better when your game outputs in surround sound. If your game outputs only 2-channel audio, using JBL QuantumSURROUND will sound like a pair of studio monitors in front of you. You’ll be able to hear the reflections of the sound in the room, but as with any stereo setup, you won’t have any discrete sound sources behind you. With a full 7.1 mix, you’ll be able to hear and locate sounds behind and above you.
  • Any changes you make on the Lighting page will be immediately reflected on your headset.
  • You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.
  • The first thing you’ll notice is that sound no longer feels like it’s “inside your head.” Suddenly it seems like the game audio is coming from high-quality loudspeakers—or the virtual game world—all around you.

    It’s a different experience than you get with other headphones, and may take a little while to adjust to. For example, sounds coming from sources in the distance will seem farther away, as they would in real life. Even though you might be used to those sounds feeling closer with other headphones, JBL QuantumSURROUND provides hyper-accurate spatialization that can give you a competitive edge.

    So spend some time dialing in the EQ to your liking, and see how real-world hearing helps you pinpoint enemies and bring the game to life. 
  • JBL QuantumSPHERE 360 is JBL QuantumSURROUND that’s kicked up a notch by using a head-tracking sensor to fix sounds in 360 degrees of space around you. With typical headphones, when you move your head, the soundscape follows your movement. But with JBL QuantumSPHERE 360, if you rotate your head, the sound source’s perceived location stays in place because the head-tracking sensor compensates for your head movement. For example, if there’s a sound coming from in front of you, and you turn your head to the left, the sound source’s perceived location moves to your right ear—the sound stays locked in space as you move your head. 

    Also, the human brain uses small head movements to distinguish if sound sources are behind or in front of us. The brain processes the differences between when a sound arrives at the left vs. the right ear to determine where the sound is located. So with JBL QuantumSPHERE 360, you can move your head naturally to pinpoint the exact source of sounds around you. 
  • JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINE

Set Up Your Product

  • How to pair
  • How to connect devices
  • How to set up the mic
1 Select your product
2 Product info

1Select your product

  • Array
    JBL Quantum ONE
  • Array
    JBL Quantum 910 Wireless
  • Array
    JBL Quantum 810 Wireless
  • Array
    JBL Quantum 800
  • Array
    JBL Quantum 610 Wireless
  • Array
    JBL Quantum 600
  • Array
    JBL Quantum 400
  • Array
    JBL Quantum 350 Wireless
  • Array
    JBL Quantum 300
  • Array
    JBL Quantum 200
  • Array
    JBL Quantum 100X Console
  • Array
    JBL Quantum 100P Console
  • Array
    JBL Quantum 100
  • Array
    JBL Quantum 50
  • Array
    JBL Quantum TWS
  • Array
    JBL Quantum Duo

Software & Downloads

Download the latest JBL QuantumENGINE software