How To

If you suspect a printing error, please contact our Customer Support team. We will ask you take a photo of your Personalized Product. Then we can compare this to the confirmed order image. If the issue is verified, we will provide further instructions to have your Personalized Product re-printed.

The ergonomics of yurbuds sport earphones are indeed different and it is that unique design that creates the TwistLock™ and the guarantee that they will not fall out nor hurt. Our development team studied the human ear, and, as athletes, we know the demands on sport earphones. The results of that research are yurbuds. We encourage you to explore the various offerings on jbl.com.

Move the sub closer to the SOUNDBAR for testing and see if the signal picks up. 1: Turn off any wireless routers or devices that run on 2.4ghz signals, such baby monitors, cordless phones, etc. and test to see if the subwoofer connects. 2: Test with a movie or music with a lot of action scenes or bass. If it's just dialogue, you may not hear the subwoofer.

When you press the power button you will hear a “door locked” tone. This means the top capacitive touch buttons have been locked. At this point you cannot trigger them. With another short press of the power button, you will hear a “door unlocked” tone, which means the top capacitive touch buttons have been unlocked.

If your volume level is quiet, make sure that the TalkThru is not activated on your headphones. In order to deactivate or activate TalkThru, quickly press the ANC button located at the top of the LEFT ear cup. You will hear an audible voice stating, TalkThru On when activated, and 'ANC On' when deactivated.

There is a firmware update for the Tour One headphones, release notes below.

What’s New:
1. Optimize ANC performance at mid-range around 1kHz.
2. Optimize a few minor pop noises.
3. Fixed a few minor SW bugs.
4. Optimize the UI behavior.

TOUR ONE M2

Software Update Release Notes

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Version:  5.5.0

Release Date: November 15th, 2024

What’s New

1. Add Auracast support
2. Stability and performance improvements

TOUR PRO 2

Software Update Release Notes

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Version:  5.7.0 (earbuds)

Release Date: June 3, 2024

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Add support for Google Find My Device
   1. Find My Device for your headphones can be enabled through the Google Find My Device app, which is available on the Google Play Store

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Version:  1.5.9 (charging case)

Release Date: February 22, 2024

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Resolve charging case time display error when iPhone country is set to Thai

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Version:  1.5.7 (charging case)

Release Date: December 15, 2023

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Performance improvement

 

 

To pause/play music, tap center button on right or left ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on right or left ear. Unfortunately, you cannot skip tracks backward.

To skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.

First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.

TUNE BEAM

Software Update Release Notes

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Version:  4.4.0

Release Date: September 8, 2023

Release Media: OTA (over the air) Automatic Update through JBL Headphone App

 

What’s New

1. Add L/R sound balance feature
2. Minor bug fixed for better user experience

TUNE BUDS

Software Update Release Notes

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Software Version: V6.1.0

Release Date: November 22nd, 2024

Release Media: OTA (over the air) via JBL Headphone App

 

What’s New

1. Add Google Audio Switch (AS) feature support
2. Stability and performance improvement

 

JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
When you click the Ear Tips mode, you will hear a tone to remind you of the different sound modes (Voice prompts not ready yet).

Numbers 1-6 do NOT relate to ANC level, but you can find the optimal performance for your ears by selecting one of the bubbles. 

You can choose the “Ear Tip Sound Settings” feature in the JBL Headphones app or activate this feature by tapping three times + holding the left earbud. 

TUNE FLEX
Software Update Release Notes
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Software Version:  V3.1.0 (global)
Release Date:  September 14, 2022
Release Media:  OTA (over the air) via JBL Headphone App


What’s New

1. Improved the connectivity between left and right earbud.
2. ANC (active noise cancelling) can be activated more quickly.
3. Optimized the APP user experience for better flow.

If you do not perform the "Ear Tip Sound" setting after changing the ear tips, i.e., using the “Open Ear Tips” for “Sealing Ear Tip” mode, the sound will not be as natural as with “Sealing Ear Tips”, and vice versa.

JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
“Open Ear Tips” allow you to be aware of your surroundings while using the earbuds. “Sealing Ear Tips” provide you with greater sound isolation and a more secure fit. 

Due to the various human ear canal, there are different needs of each user for ANC. When you change ear tips, we suggest you reselect different modes of ANC Tuning to enjoy the best ANC experience. Each ANC Tuning represents different ANC presets, that way you can find the one that best fits your taste.

JBL Tune Flex is packed with two types of ear tips. These are called “Open Ear Tips” and “Sealing Ear Tips”.
We recommend using the “Sealing Ear Tips” for extra isolation, secure fit and stability. 
Ear tips in three sizes are included in the box. You can choose the size that best suits your preference and your ear configuration. 

Different ear tip types provide a different sound performance, depending on their shape. For a high-quality sound output, JBL specially tuned the sound according to different tips to fit your wearing preference. 
o    The Open Ear Tips mode allows more natural, while letting the surrounding noises come through. 
o    The Sealing Ear Tips provides more isolation from the surroundings. 

TUNE FLEX 2

Software Update Release Notes

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Software Version: V2.2.0

Release Date: November 11th, 2024

Release Media: OTA (over the air) via JBL Headphone App

What’s New

1. Add Google Find My Device support
2. Stability and performance improvements

There is a rare issue causing some DAB radio stations not to be found after performing a scan.
If you are experiencing this, a firmware update has been released to fix the issue.
First, please read through the update instructions thoroughly, then proceed with installing the update.

Please click the link below to download the update:
JBL TUNER 2

If you have any questions regarding the update or installation, please do not hesitate to contact us.
 

There is a rare issue causing some DAB radio stations not to be found after performing a scan.
If you are experiencing this, a firmware update has been released to fix the issue.
First, please read through the update instructions thoroughly, then proceed with installing the update.

Please click the link below to download the update:
JBL TUNER XL

The two earpieces of your TWS headphones should normally be connected together without issue.  However, if they are no longer paired to each other, please follow these steps, in order.

1. Forget/unpair the headphones on your device.
2. Manually pair the two earpieces together following the "Manual Pairing Left & Right" instructions in your Owner's Manual/Quick Start Guide.
3. Pair the headphones to your device and see if this resolves the problem.
4. If manual pairing does not fix the problem, forget/unpair the headphones on your device again.
5. Initiate a Product Reset to reset the earbud’s Bluetooth connection.
   • Note that RESET will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices again
   • Follow the Product Reset instructions in your Owner's Manual/Quick Start Guide.
   • Manually pair the 2 buds together again, as you did in step 2.  This additional step is necessary because, by default, the reset procedure does not automatically pair the two ear pieces together, but it does wipe all previous settings and resets the internal processor, so it is necessary to manually pair the two ear pieces together again.
   • Pair the buds to your Source Device.

You can connect two of the same Partybox models (e.g. 2 x Partybox 310, or 2 x Partybox 100) together in TWS Mode by pressing and holding the Bluetooth button on both speakers for 5 seconds, or by pressing the dedicated TWS buttons on the rear panels of both speakers on the Partybox 110, 310 and 710. It is possible to pair two different Partybox models together using a wired connection (e.g. 1 x Partybox 310 and 1 x Partybox 100). It is also possible to pair two Partybox different models wirelessly in Party mode, however this is only possible with the newer Partybox models - the Partybox 110, 310 and 710. The Partybox 200 & 300 can be paired in TWS mode as they are the same model apart from the presence of a battery in the Partybox 300. If you connect an instrument or microphone to one Partybox speaker while using TWS, the instrument or microphone connected to one speaker will be reproduced by this speaker alone. You will not hear the instrument or microphone in both speakers. If it is necessary to have instruments reproduced by two or more PartyBox speakers, it is possible to use an RCA or aux cable – connected from the RCA, aux or daisy chain outputs on the speaker that the instrument or microphone is connected to, wired to the RCA, aux or daisy chain input of the secondary speaker. Alternatively a small mixing console can be used - connecting audio sources to this mixer and sending the mixed audio signal to the speakers with a wired connection.

To activate Ambient Aware DOUBLE CLICK the center button located on the LEFT ear. You should hear the music level drop. To resume to normal music level, DOUBLE CLICK the center button on LEFT ear again.

The UA Flash does not support AptX or AAC audio codecs

To take a phone call, press the center button of the RIGHT ear for 1 second. To hang up a call, press and hold the center button on the RIGHT ear for 1 second. To ignore a call, press and hold center button for 3 seconds until music resumes.