How To

Support Overview / How To

How To

1217 results
  • My headphones told me heart rate disconnected. How do I reconnect it?
    Tap-hold on the right ear bud forcefully to reconnect heart rate. If this does not work, Hold the middle button to turn off, then back on your headphones.
  • My JBL GO goes into standby when I play quietly. Why is that, and can something be done to change this?
    With some phones, such as iPhones and some Android models, volume is synchronized while Bluetooth is used, and levels below volume setting 6 (tested with iPhone 6 and iPhone 5s) and volume setting 5 on most Android devices will cause the GO to enter standby after some minutes. If you want to play softer while still using your iPhone as a source, please change to cabled connection from the headphone output to the AUX input of GO. This will make it possible for you to set the GO's volume at its minimum step, and then control total level on the telephone. Of course, if source level from the telephone is set extremely low, the GO will go into standby again, because GO needs a certain level to keep playing. Alternatively, use a phone which does not synchronize volume as source. Many Android phones do not synchronize volume, so by using such a phone, you can adjust GO to its lowest level, adjusting total level independently, even via Bluetooth. This will usually result in music volume at the desired level.
  • My JBL Headphones App - Available DJ Signatures
    Some of the DJ EQ curves have been removed from the My JBL Headphones app. Harman will ‘continuously’ update the My JBL Headphones app with new DJ sound-curves as this number changes based on who we sign agreements with and when.

    See the release notes for app version 4.10.9 below:
    - Adding support for TOUR PRO+ TWS and TOUR ONE Global version
    - Removing expired DJ’s signatures
  • My JBL Headphones App Support
    This headphone is supported by the My JBL Headphones App.
  • My JBL LINK 10,20,300 or 500 does not show up my Apple iOS device, how come?
    To install your JBL LINK speaker using Apple iOS... 1. Download the Google Home app. 2. Activate your Bluetooth connection, as it is required for Apple devices. 3. Follow the instructions in the Google Home app.
  • My JBL LINK 10 or LINK 20 does not remember my Wi-Fi, how come?
    Sounds like your JBL LINK 10 or LINK 20 has been connected to another Wi-Fi network. It is very simple to reconnect to your Wi-Fi by using the Google Home app. Simply select your Wi-Fi in the app, and you're all set. All information about the speaker and voice teaching is stored in the Cloud, so you do not have to do this again.
  • My JBL SB250 should turn on automatically when receiving an audio signal at either input, according to the owner's manual. However, this does not happen.
    We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.
  • My JBL SB400 should turn on automatically when receiving an audio signal at either input, according to the owner's manual. However, this does not happen.
    We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.
  • My LED pairing indicator for my subwoofer has stopped to light. Is it broken?
    No, your subwoofer is not defective at all! This is normal and by design of the product after it has been paired for a longer period of time.
  • My Left Ear Piece on the JBL Free wont connect anymore, what can be done?
    There will be times that the LEFT ear will disconnect from the RIGHT or (primary) earbud. To get the Left ear to reconnect, make sure that the RIGHT earbud is on and emitting sound. Take the LEFT ear out of the charging case and put in ear. Press and hold down the power button on the LEFT ear bud for 5-8 seconds. You should hear the power on chime and then both ear buds should emit sound now. 
  • My LINK 10 or LINK 20 was lost. Can another person steal my information?
    No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.
  • My new TWS earbud won't power on or charge?

    In order to get the earbuds to power on, please remove the plastic film to allow the pins in the charging case to make contact with the contact plates on the earbuds.

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