How To

When you place the two Free earphones in the charging case, you will see a white led ring light up on both of them. At the same time, some of the four dot-leds on the charging case will light up to indicate the battery level of the case battery. When the earphones are fully charged, the white led ring goes out on each of them. When both are fully charged, the charging case charging level leds go out too.

The JBL Free automatically switches from stereo to mono when making or taking phone calls. Voice calls will only come through the right ear piece for a more natural call experience.

In the event that left and right ear piece pairing is lost, power on both ear pieces and press the buttons 3 times on each ear piece to initiate re-pair.

In the event that ear pieces do not re-pair automatically to paired Bluetooth device, power off ear pieces individually by press and hold the buttons for 5 seconds. To enter Bluetooth pairing mode when ear pieces are powered off, press and hold on buttons of both earpieces for 8 seconds. Re-pair the right ear piece with desired Bluetooth device when LED indicator on right ear piece alternates between blue and white LED lights.

Remove ear pieces from the case. Both ear pieces should automatically connect to each other. Wireless connections are automatically established when the headphones are taken out of the case. To pair to a different device, press and hold the Right ear piece for 5 seconds as it alternates between blue and white LED lights. Make sure that the device you are attempting to connect to is in pairing mode. The JBL Free should display on discoverable devices within 3-8 seconds. Choose JBL Free and the headphones will connect after you hear the audio confirmation tone.

Remove the Right ear piece from the case. (It should automatically enter into pairing mode and will alternate between blue and white LED) Make sure the unit you are trying to connect to is in pairing mode. It should recognize the JBL Free within 3-8 seconds. Choose "JBL Free" to connect.

The JBL Free has an IPX5 rating that helps protect the headphones from sweat and moisture.

The JBL Free X does not feature volume control. In order to adjust the volume, you must manually increase/decrease from your device.

JBL HEADPHONE APP

Software Update Release Notes

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Version:  Android 5.24.12 ; iOS 5.24.12

Release Date: November 1st, 2024

What’s New

1. Add 24-hour time format option for Live Beam 3, Live Buds 3, and Live Flex 3 Smart Charging Case
2. Add Auracast support to Tour One M2
3. Bug fixes

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Version:  Android 5.21.9 ; iOS 5.21.10

Release Date: May 21, 2024

What’s New

1. Add support for Quantum 360 Wireless, Quantum 360P Wireless, Quantum 360X Wireless, & Live 675NC

PSAP (Personal Sound Amplification) is a new feature accessible within the JBL Headphones App. When this feature is turned on, it works similar to Ambient Aware, but it focuses on picking up vocal frequencies in front of you. 

 

1. GAIN: The Personal Sound Amplification function is designed to amplify sound in the vocal range, it can assist users with (limited) hearing loss to maintain conversations more easily, especially in noisy environments. It should then amplify the speech of the person sitting across from you, not the general ambient sound as with Ambient Aware. The algorithm uses beamforming to pick out the voice from the other sounds, much like what happens during a phone call, but instead of focusing on your own voice it focuses on the voice further away from you. The gain setting allows you to amplify those vocal frequencies.

 

2. BALANCE: The balance setting adjusts the amplification effect between your left and right ears using the slider. When set to 0 (in the middle), both ears will receive the same amplification, but depending on the user’s personal needs/preferences, they can focus the amplification more towards either the left or right ear. 

 

JBL ONE APP

Software Update Release Notes

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 Version:  Android 1.9.11 ; iOS 1.9.11

Release Date: October 25th, 2024

 

What’s New

1. Add support for PartyTogether feature to wirelessly connect multiple Auracast compatible speakers
2. Upgrade EQ with Presets & 7-band customization
3. Introduce Night Listening Mode on Bar 700 and above
4. Add battery indicator of rear surround speakers for JBL Bar 700 and above
5. Add remote control IR learning guide for BAR series
6. Performance improvements

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 Version:  Android 1.8.18 ; iOS 1.8.18

Release Date: June 27, 2024

 

What’s New

1. Add support for PartyLight Beam
2. Add 4 new ambient audio tracks - Forest, Rain, Ocean, City Walk to Moment setup option
3. Add JBL user account* with Product Registration support

*Availability depends on region, Product Registration is only for JBL One compatible products

 

Rated Power Output

Partybox 200:
AC Power 120W
12V (car) 90W (PLEASE NOTE: NO BATTERY)

Partybox 300:
AC Power 120W
DC Power (battery) 90W
12V Power (car) 90W (PLEASE NOTE: DOES NOT CHARGE THE PARTYBOX, ONLY POWERS)

Partybox 310:
AC Power - 240W
DC Power (battery) - 140W
12V Power (car) - 140W (PLEASE NOTE: DOES CHARGE THE PARTYBOX)

JBL PARTYBOX APP

Software Update Release Notes

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Version:  Android 3.10.14 ; iOS 3.10.13

Release Date: January 15th, 2025

What’s New

1. Improved Mic Settings: Increase level of Bass/Treble/Echo from 6 to 12 levels
2. Performance improvements

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Version:  Android 3.7.13 ; iOS 3.7.12

Release Date: October 8, 2023

What’s New

1. Seamlessly connect PartyBox Club 120 & Stage 320 with previous PartyBox models (710/310/110/Encore/Encore Essential)
2. Enhance multi-speaker connection performance
3. Add support for Partylight Beam

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Version:  Android 3.4.24 ; iOS 3.4.24

Release Date: October 8, 2023

What’s New

1. Add support to turn PartyBox's feedback tone on/off

 

You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.

JBL PORTABLE App
Software Update Release Notes
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Version (iOS):  5.6.7
Version (Android):  N/A
Release Date:  September 13, 2022
Release Media:  App Store (iOS)


What’s New

1. Solved the issue that iOS 16 users could not use JBL PORTABLE App

The single ANC/TalkThru button accomplishes several tasks, turning the ANC on and off, and turning the TalkThru on and off.  It behaves slightly different than you might expect.  Here is a description of how to accomplish each task.

To turn ANC on and off
Short Press: ANC On (voice prompt states ANC On)
Short Press: ANC Off (voice prompt states ANC Off)

To turn TalkThru on and off
Long Press: TalkThru On (voice prompt states TalkThru On)
Short or Long Press: TalkThru Off, but ANC is now On (voice prompt states ANC On)
Short Press Again to turn ANC Off as well (voice prompt states ANC Off)

NOTE:  The voice prompt will never state that TalkThru is Off.
 

JBL QUANTUM ENGINE
Software Update Release Notes

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Version:  2.0.5
Release Media: Via QuantumENGINE
Release Date: April 4th, 2025

What’s New

1. Improved ’QuantumENGINE window always getting maximized’ issue.
2. Fixed ’mic always occupied’ issue.
3. Fixed bugs in our EQ presets.
4. Fixed battery indicator issues

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Version:  2.0.2
Release Media: Via QuantumENGINE
Release Date: January 25th, 2025

What’s New

1. Improved positional sound and immersion
2. Powerful game centric design for EQ
3. Streamlined and intuitive user interface
4. AI-powered game centric design for microphone

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Version:  1.19.0.2025
Release Media: Via QuantumENGINE
Release Date: June 20, 2024

What’s New

1. Add support for Quantum 50C & Quantum 360 Wireless
2. Add max volume indicator for Quantum Stream Wireless
3. UI improvements for better user experience

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Version:  1.17.0.1950
Release Media: Via QuantumENGINE
Release Date: November 21, 2023

What’s New

1. Add product support for Quantum Stream Talk
2. Add EQ store feature for Quantum 350 & Quantum 360 P/ X
3. Firmware update stability improvement for Quantum 810
4. UI improvements for better user experience

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Version:  1.6.0.1053
Release Media: Via QuantumENGINE
Release Date: January 21, 2021

What’s New

1. Add welcome feature
2. Add surround mode feature
3. ANC/TT toggle has been implemented
4. Sidetone setting has been turned off by default
5. QuantumSURROUND/QuantumSPHERE quality and performance improvement
6. Quantum 300 mic gain improvement
7. Quantum 800 firmware update stability improvement
8. Bugs fixed

 

 

You can adjust Equalizer, Spatial Sound, RGB LED effects, change microphone settings and update the headset's firmware

JBL Quantum Headphones Upgrade tool redefines your headphones experience. Through your macOS device, you can now conveniently upgrade the headset.
Download from macOS app store: https://apps.apple.com/us/app/jbl-quantumengine/id1645040444

Supported models are:

- JBL Quantum 610

- JBL Quantum 810

- JBL Quantum 910

- JBL Quantum 910P

- JBL Quantum 910X

- JBL Quantum TWS

You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.

The JBL Tour Pro 2 allows you to find your preferred control method in any scenario. When you want to control your headphones, you no longer need to take your phone out, open the JBL Headphones app and wait for the headphones to connect in the app. All features are accessible directly on the Smart Case, where you can easily select any key feature, you know from the app.

Some of the features you can access on the Smart Case includes playing and pausing your music, skip to the next/previous track, volume adjustment, answer/reject calls, customize the EQ settings, Spatial audio, ANC and Ambient Sound Control, timer & clock, receive notifications, screensavers, and a battery indicator. 

The JBL Trip visor mount is bi-directional. Mount the clip to the other side of visor as shown in the “quick start guide” section 8. This will help displace the weight differently and your issue should be solved.

JBL Warranty Information
The limited warranty begins on the original date of purchase, and is valid only on products purchased from authorized resellers in the United States and used in the United States.
 

Warranty Period: Home Audio, Portables, Headphones

One year (except non-powered speakers, which are covered for five years)

Warranty Period: Car Audio, Marine, Powersports

One year
 

The following Car Audio premier product lines come with a three year warranty:
Stadium
StadiumGTO
Arena

NOTE: Warranty coverage can differ by model, please refer to the warranty card included with your product to check your coverage.

 

What is covered by the JBL warranty?

Unless a different warranty period is stated in the Warranty Card provided with your JBL product, JBL warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from a JBL authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. Refer to the Warranty Card provided with your JBL product for specific details including what is not covered along with other terms and conditions.
 
During the warranty period, the product or components will be repaired or replaced at JBL’s option, without charge for either parts or labor. Alternatively, JBL may decide at their sole discretion to refund the pro-rated portion of the original purchase price based on the remaining balance of the warranty period.
 
Any warranty service or replacement that is performed will not extend the original warranty period.
 

What is not covered by this warranty?

This limited warranty does not cover damage or failures that are a result of:

• Damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance)

• Damage to, or deterioration of, any accessory or decorative surface

• Damage resulting from failure to follow instructions contained in the owner’s manual.

• Damage resulting from the performance of repairs by someone other than an authorized JBL service center

• Deterioration of component parts, the nature of which is to become worn or depleted with use such as batteries and headphone ear pads

 

How to obtain warranty service?

Before requesting a replacement, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to replace your product, please follow these steps:
 

1. Have your purchase receipt or order confirmation handy

2. Please visit our support section to fill out the warranty exchange form.

The JBL Xtreme will not be supported by the JBL Portable app while using Apple devices with iOS 14 or later versions due to incompatibility. 
You can continue to use the speaker through Bluetooth or Aux connection and manual pairing, but cannot stereo pair with another Xtreme through the JBL Portable App.  
There is no plan to release a new Firmware currently as the JBL Xtreme has been discontinued.

If you still wish to use JBL Xtreme with the JBL Portable app, please connect it with Apple devices with iOS 13 or below, or connect it with Android devices.