How To

Support Overview / How To

How To

1217 results
  • Is it possible to connect a subwoofer to the soundbar?
    The JBL Bar 300 does not support a subwoofer. Alternatively the JBL Bar 500 has a wireless subwoofer included.
  • Is it possible to connect rear/surround speakers
    The JBL Bar 500 does not support rear/surround speakers. Alternatively the JBL Bar 800/1000 has detachable wireless rear speakers included.
  • Is it possible to listen to music on TUNE600BTnc while charging it?
    Yes, but only via cable, and noise cancelling cannot be activated meanwhile. Since the charging socket is located on top of the ear pod, adjustment is limited in that direction while the micro-USB plug is inserted.
  • Is it possible to replace the ear pads of the OR 300?
    Yes, they are quite easy to remove, and with a little care, new ear pads can be fitted in one or two minutes. You can do this yourself.
  • Is it possible to reset my Boost TV?
    Yes, press Volume + and Surround button at the same time for 5 seconds.
  • Is it possible to reset my JBL Cinema Base?
    Yes, this can be done very easily by doing the following procedure: 1: Power on the Cinema Base. 2: Simultaneously press the “Surround” and “VOL –” buttons (at the same time). 3: The Cinema Base source LED button will light amber in color, for 1 second, then the power button LED light will go off and on. 4: Your Cinema Base is now reset.
  • Is it possible to reset my SB 250?
    Yes, switch the soundbar ON, then press the volume - ( minus ) and surround buttons at the same time for 5 seconds. Now the device is reset.
  • Is it possible to reset my SB450?
    The JBL Cinema SB450 can be reset to its default factory settings and erasing all programming. To reset the soundbar, press and hold Volume+ and Virtual Surround buttons for 5s.
  • is it possible to see what the battery level is?
    There are 5 leds which indecates the current charge level, Each led indicates 20% of charge.
  • Is it possible to turn off the blinking blue LED light from my headphones?
    No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.
  • Is JBL Playlist a portable speaker?
    No, the speaker needs to be connected to power before it can work.
  • Is JBL Trip waterproof?
    No. Please don’t expose JBL Trip to rain or other liquids.
  • Is my data safe when using JBL LINK 10, 20, 300 or 500?
    Your security comes first with everything Google does. If your data is not secure, it is not private. That is why Google services are protected by one of the world’s most advanced security infrastructures. Conversations within JBL LINK speakers are encrypted by default.
  • Is my Partybox Supported by the JBL Partybox App?
    This model is not supported by the JBL Partybox App.
  • Issues Connecting To App
    Please do the following in this order…
    1. Go into the app and clear the Cache
    2. Uninstall the app from your device
    3. Forget or unpair the headphones/speaker from the Bluetooth list on your device
    4. Reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone)
    5. Reset the headphones/speaker
    6. Pair the headphone/speaker to your device
    7. Play some music to ensure a good Bluetooth connection
    8. Download and install the app
    9. Open the app and allow all permissions (app will not function without permissions)
    10. When the app opens, it should find your speaker and function properly
    Note: We cannot guarantee the use of our app when using Beta versions of Operating Systems.
     
  • Is the App required to operate the headphone?
    No. All of the Everest Elite headphones are designed to offer the key features and benefits to the user without the need for the app. The My JBL Headphones App gives the consumer another level of control over the headphones. Through the app, the consumer can personalize the performance of the headphones such as: varying levels of the ambient aware, creating custom eq settings, and turning features on or off.
  • Is the Carrying Case Waterproof?
    No, the case is NOT waterproof
  • Is the case waterproof?
    The case handle light rain and snow, but will not be waterproof if submerged into water.
  • Is the Clip 3 waterproof?
    Yes. The Clip 3 has an IPX 7 rating. You can take the speaker under water, down to 1 meter depth up to 30 minutes.
  • Is the device still splash-proof if the flap over the aux input and the charging socket is open?
    No, only if the socket is closed.
  • Is the device still splash-proof if the zipper over the connection panel is open?
    No, only if the zipper is closed.
  • Is the E35 a wireless headphone?
    No. This is a wired headphone that features a one button microphone.
  • Is the E55BT and over-ear or on-ear headphone?
    E55BT is an over-ear headphone.
  • Is the Everest Elite 100 waterproof?
    No. This product is not water-proof. Over exposure to water can cause damage to the headphones and compromise the controls.
  • Is the Focus 500 a water-proof headphone?
    No. Although the Focus 500 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.
  • Is the Game-Chat balance dial compatible with all platforms?
    No, it is compatible with PC and Mac, but not with PS4, XBOX One, Nintendo Switch or Mobile.
  • Is the Inspire 500/700 a water-proof headphone?
    No. Although the Inspire 500/700 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.
  • Is the Inspire 500/700 a wireless headphone?
    Yes. The Inspire 500/700 is an in-ear Sport Wireless Headphone.
  • Is the J88a a wireless headphone?
    No. The J88a headphone is a wired headphone and does not have bluetooth capabilities.
  • Is the JBL Duet an on-ear or over-the-ear headphone?
    The JBL Duet BT is an on-ear headphone. It features a synthetic leather ear cup that sits comfortably on the ear.
  • Is the JBL DUET Mini a good headphone that I can work out with?
    Because the JBL DUET does not feature an IPX rating against sweat and water, we do not recommend that you perform rigorous athletic activity while using these headphones. If you are interested in sweat and water proof headphones, please visit our JBL SPORT headphone page on our website.
  • Is the JBL Soundgear collar flexible?
    Yes, two flexible joints permit you to expand the collar to make it easier to place it around your neck.
  • Is the Live 200BT waterproof?
    No. The Live 200BT does not feature any IPX rating so overexposure to both sweat and water can compromise the headphones.
  • Is there a firmware update for the Authentics L8 / L16 as shown in JBL Music App v.3.0?
    With the release of v.3.0 of the JBL Music app, owners of the JBL Authentics L8 and L16 are now greeted with a message that an update is available. If you own one of these speaker systems, and you know that it already supports Spotify Connect, the update firmware is already installed, and you can ignore this message. If your speaker system does not already support Spotify Connect, the update is available for you, but you cannot perform it yourself, it must go to a service center to be updated. Please contact Harman Helpdesk or the distributor in your country for advice regarding servicing.
  • Is there an app for the EVEREST Bluetooth models that are not one of the ELITE models with ANC?
    No, the app works with the ELITE models only. These are the ones that feature Active Noise Cancelling.
  • Is there an on/off function on OR300?
    No, the headphones switch on and off with the Oculus Rift.
  • Is there any other way of connecting to it other than bluetooth.
    No. It is the only available connection.
  • Is there a remote control on the cable that comes with JBL C45BT?
    No, this cable is straight, with no remote control. The headphones have remote control buttons on the ear pods, which can be used when listening over Bluetooth wireless.
  • Is there a remote control on the cable that comes with JBL E45BT?
    Yes, the cable has a one-button remote control and a microphone. This means that you can pause, resume play, you can pick up the phone and stop a call, and talk to other people through the microphone. There is no option to control music volume on the cable remote. That is only possible when using the Bluetooth system for wireless listening, with the volume buttons on the ear pod.
  • Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?
    Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.
  • Is there a Wi-Fi signal indicator on JBL Control Xstream?
    There is a Wi-Fi indicator on the back of the main speaker, and when it turns amber, it indicates that the Wi-Fi signal is weak. Try to move the speaker closer to your Wi-Fi router, and when the signal indicator turns White again, then it has a steady connection.
  • Is the subwoofer output on CinemaBase, a filtered signal?
    The subwoofer output on the CinemaBase, it's a filtered signal. By that we mean, it is not a full frequency signal, but filtered to match the low frequencies for a subwoofer.
  • Is the Synchros E30 a wireless headphone?
    No. This is a wired headphone that features a detachable one button universal remote/microphone. This headphone does not have bluetooth capabilities.
  • Is the Tune600BTNC water-proof?
    No. The 600BTNC headphone does not feature any IPX rating that protects it against sweat or water. Over exposure to water can compromise the controls on the headphones.
  • Is the UA Sport Wireless Flex sweat proof?
    Yes, the UA Sport Wireless Flex has an IPX5+ rating which makes it resistant to sweat and moisture.
  • Is the Xtreme 2 waterproof?
    Yes, the Xtreme 2 features an IPX 7 rating. IPX7 is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.
  • Is this a wireless headphone?
    No. This is a wired headphone that uses an Apple lightning connector to deliver powerful and clear sound.
  • Is this headphone only compatible with Apple products?
    Yes, the Inspire 400 models are only compatible with Apple products. It features the three button microphone that can skip tracks, pause/play, answer calls and control the volume.
  • Is this Partybox Supported by the JBL Partybox App?
    This model is supported by the JBL Partybox App.
    Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

    SETTINGS: OTA update | Firmware Version | Quick Start Guide

    REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

    LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

    GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode
  • Is Volume Control Supported?
    This headphone does not feature volume control. You must manually control volume from your device.
  • I want to do a stereo setup. Can I use any Connect-equipped speaker for this?
    Only identical Connect-equipped speakers can be used a true stereo pairs. Speakers that are not identical will play double mono.
  • I want to do a stereo setup. Can I use any Connect-equipped speaker for this?
    Only identical Connect-equipped speakers can be used a true stereo pairs. Speakers that are not identical will play double mono.
  • I want to reset my Cinema Base device, is it possible to do that?
    Yes, that is possible. 1: Turn on your Cinema Base. 2: Press surround and volume - button simultaneously for 5 seconds. 3: When the source button on the Cinema Base lights amber for 1 second and goes off after. 4: Your Cinema Base is now reset.
  • JBL BAR Setup App: Software Update Release Notes
    JBL BAR Setup App (for Bar 5.1 Surround)
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version (iOS):  1.0.9431 (2208021531)
    Version (Android):  1.0.11129
    Release Date:  August 22, 2022
    Release Media:  App Store (iOS & Android)


    What’s New
    1. Improved Amazon Account setup experience
    2. Improved the overall customer experience
  • JBL BASSPRO GO: Software Update to V2

    JBL BASSPRO GO

    Software Update to V2

    (new feature, supports Home Power Adapter)

     

     

    This update allows you to update your original BASSPRO GO to version 2 which will now be compatible with the Home Power Adapter.

     

    This update is fairly intricate. We recommend that it be done by a professional. All JBL authorized car audio dealers can perform this update. However, if you’d like to perform the update yourself, please download the instructions here and read through them. If you feel comfortable performing the update yourself, download the zip file here, and be sure to follow the instructions 100% to the letter.

  • JBL CHARGE 3 is IPx7 Waterproof

    IMPORTANT: To ensure that the JBL CHARGE 3 is waterproof, please remove all cable connections and tightly close the cap; exposing the JBL CHARGE 3 to liquids without doing so may result in permanent damage to the speaker. And do not expose the JBL CHARGE 3 to water while charging, as doing so may result in permanent damage to the speaker or power source.


    IPx7 waterproof is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.

  • JBL DRG doesn’t generate engine sound in my car.
    Please check with your car manufacturer to ensure your car supports CAN or K-line. JBL DRG only works with CAN and K-line to get the engine data for engine sound simulation. If your car does support CAN or K-line, please launch the JBL DRG app and check the engine sound volume bar (the right column with button marked with “E”) in the “Sound Mode” section to make sure it is not turned off.
  • JBL DRG is too big to plug into OBD II port in my vehicle
    Please use an OBD II extension cable in this case. An extension cable is not included in the package but they are readily available for purchase on-line.
  • JBL Free: Charging Information
    When you place the two Free earphones in the charging case, you will see a white led ring light up on both of them. At the same time, some of the four dot-leds on the charging case will light up to indicate the battery level of the case battery. When the earphones are fully charged, the white led ring goes out on each of them. When both are fully charged, the charging case charging level leds go out too.
  • JBL Free: Handsfree calls
    The JBL Free automatically switches from stereo to mono when making or taking phone calls. Voice calls will only come through the right ear piece for a more natural call experience.
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