How To

Support Overview / How To

How To

1202 results
  • If I pair my Bluetooth speaker to my phone, and record a video with the phone, will the speaker's microphone serve as audio source?
    No, all recordings made on the telephone will be using the telephone's built-in microphone. Replay of the recording will be heard over the speaker afterwards, though, as long as it is paired to the telephone.
  • If I return all the items, will I still be charged for delivery?
    If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them at no charge, but we will not refund the original delivery charge.
  • If it breaks, will I be able to get it serviced.
    This product carries manufacturer's warranty according to local regulations, but it cannot be repaired. Exchange is the only option.
  • I have a delay of sound with video material. Why is that?
    During the design phase, it was decided to optimize BT reception, which is achieved by buffering digital signal streams. Since this takes a little bit of time, a slight delay will be the result. We have now optimized the software, so the lip-sync problem is no longer an issue. Video materials can now be watched with proper audio timing. Please check the product support page "downloads" tab for your headphone to check for the update files. If you experience delay, even after performing the update, please be aware that delays can occur for several reasons. For instance, the Bluetooth transmitter in a TV set can introduce delay. Also, some TV sets can cause timing changes if certain image processes are used. Try to disengage image processing, and check if lip-sync adjustment is available in your TV. With YouTube or other streaming services: In cases of lip-sync issues, it may also be a good idea to carry out a refresh of the source website. Always try more than one streaming source to determine if the delay comes from the streaming service or from you connection.
  • I have a FLIP3, would it be possible to connect that to my Xtreme?
    Yes, if you are using our new feature JBL Conncet. It will allow up to two products that have this feature, to be connected together. Connect to one of your speakers via Bluetooth or AUX source, press the JBL Connect button on the speakers. A sound will come when they are connected. You are now able to see them connected in the JBL Connect app.
  • I have a JBL Connect product, is it possible to connect any JBL connect products to the SB 450?
    Yes, the SB 450 supports the JBL Connect feature but only to stream audio through Bluetooth. Please note, the JBL Portable app will not work with this speaker, nor will it support stereo music playback when linking two SB 450s together.
  • I have connected another JBL Connect product to my Boost TV but now I want to switch the Bluetooth source. How do I connect to a different device?
    When using the Boost TV as single device, it can have up to 3 Bluetooth connected devices attached. Once you are activating JBL Connect, it can only have one active Bluetooth source connected. To be able to use a different Bluetooth source, please turn off Bluetooth on your current connected device, and then press Bluetooth button on the Boost TV to enter pairing mode. Your new Bluetooth device are now connected and in control of the music.
  • I have connected JBL DRG to my smartphone before, but after power on, it won’t connect to my smartphone automatically.
    • Please check whether you connected JBL DRG with your smartphone and head unit via Bluetooth before, then power off the head unit. • If you have, wait 2 minutes for JBL DRG to reconnect to smartphone after power on. This is because JBL DRG will automatically search for the head unit, first then the smart phone.
  • I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?
    Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
     
  • I have connected the BTA 20 transmitter to my TV with the digital optical connection, but I get no sound on my Soundgear. How come?
    Please make sure that the audio out format is set to PCM in the TV. Dolby Digital or other surround formats will not work with the BTA 20 transmitter.
  • I have interference between my Control X Wireless, how come?
    Our Control X Wireless speakers use Wi-Fi 2.4 GHz network to connect them. If there are any obstacles or people blocking the connection, it can cause interference. We suggest positioning the speakers on a high-level surface or shelf, to avoid any interference.
  • I have lesser range between speakers than what the Owner's manual states.
    In the Owner's Manual, we say "Up to 30 m (between primary and secondary speakers)". This applies to an ideal setup, with no obstacles and interference, and if there is interference at this distance, you will have to reduce the distance between the speakers. Please check for any objects and obstacles that could cause interruptions.
  • I have no sound output from the secondary speaker after moving them
    When the secondary speaker gets out of range, audio disappears, but there is no indication that the transmission is out of range, other than silence. Once they get within range again, the front panel LED blinks a few times, indicating that connection has been re-established. During normal operation, random blinking can be experienced, which is an indication of the wireless link having recovered from interference.
  • I have poor picture quality when streaming videos
    The quality of content depends on your Internet bandwidth. The minimum Internet speed is at least 25Mbps (megabit per second) or above for the best performance.
    When using the LINK BAR to the WiFi router, always use 5 GHz WiFi band for highest performance at any time.

    If you are still struggling with the quality of your content, then we have added an Ethernet port (LAN connection), which allows you to wire the LINK BAR for a steadier connection and performance.

    More actionable advice:
    • Limit your device(s) at night or when you are streaming content that requires the best performance possible!
    • Upgrade older product that could cause slow data transfer.
    • Move devices that are capable of connecting to 5 GHz WiFi and leave "Legacy" product on 2.4 GHz only.
    • Upgrade your router. Upgrading to a newer generation router is cheap and effective way to improve your home network in every way. It provides both a better Wi-Fi range and stronger signal.
    • We are recommending that you go for a mid to high-level Wi-Fi router.
  • I have trouble connecting my LINK 10, 20, 300 or 500 speakers to my Wi-Fi using an Android device.
    When using an Android device, you need to have location service active on your phone or tablet and make sure that you allowed "Google Home app" to use the phone or tablet location service. However, make sure your Wi-Fi router has UPnP enabled and that you do not use any network extenders while connecting the product.
  • I just connected my subwoofer, and now I hear a constant hum. What can be done to fix this?
    Often, hum is caused by a ground loop. This is a problem that is sometimes created when connecting two or more electrical components together. Sometimes the problem does not lie in any one particular unit, but in how they're connected. If your subwoofer is connected to a different wall outlet than your system, try to move the subwoofer plug to the same outlet. This may require an extension cord just for the trial. If it works, you can permanently move the sub or use an extension cord. However, if the hum you are hearing is coming from inside the sub, or if it is constant even when nothing is connected to the inputs of the sub, there is something wrong with the sub and you should bring it in for service.
  • In Aux in mode, with low source volume output, the sound is cutting in and out, why?
    The system features an automatic mute function that becomes active after 10 seconds of no signal activity. Since the output level varies greatly between different genres and recording levels, it is highly recommended to set your source volume levels above 4, or preferably at mid-level, then controlling the listening level using the volume control provided in the speaker system.
  • Indoor/Outdoor Mode

    The new Boombox 2 does not feature the Indoor/Outdoor Mode. With the first generation Boombox, the Outdoor Mode was loud, but lacking sufficient bass. The Boombox 2 has both improved bass and loudness to create the perfect balanced sound for all environments.

     
     
  • Information on different firmware versions on same products and models
    There can be differences in the internal hardware that also implies different firmwares. These products feature the same specifications and performance expectations. If the app does not inform you of any new updates, the firmware is current and the product is performing as designed.
  • Inspire 500 Headphones: Pairing Information
    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire/Focus 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.
  • Inspire 700 Headphones: Pairing Information
    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.
  • In the owner's manual, the trigger input is described as "optional". But without a trigger cable, it seems impossible to switch the amplifier on and off. How come?
    The amplifier has a signal sensor on the high-level (speaker level) inputs, so it is not necessary to use a trigger cable when input is high-level, and connected to the high-level inputs. However, low-level input signals through the RCA-phone input sockets do not activate a signal sensor, so use of a trigger cable is MANDATORY for low-level input signal use.
  • IP67 Information
    This product is rated IP67, which is different from IPX7. IP67 protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes. It is also resistant against dust. Dust accumulation around electronics can lead to hardware failure, so the IP67 rating is an extremely beneficial addition to this product. 
  • IP68 Information
    This unit is fully dust-proof, and can withstand continuous immersion in water (up to 1.5 meters / 4.9ft for 30 minutes). 
  • I received an email telling me that my Personalized order had been cancelled due to an image violation. Why did this happen?
    We use a sophisticated vetting process to ensure that your image does not contain copyrighted, protected, sexual, suggestive, offensive or inappropriate elements. This includes words and messages. If these algorithms are triggered, your order is automatically cancelled. Please try again with a different image or wording.
  • Is Bluetooth APT X streaming supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?
    The speaker uses Bluetooth version 4.2 but does NOT support APT X.
  • Is it ok to keep it plugged into a power source all the time?
    It will not damage the battery that power supply is connected all the time.
  • Is it ok to wash it if the fabric part gets dirty?
    Yes you can wash it if the fabric is dirty. But remember to close the USB cover.
  • Is it possible to adjust light intensity on the display or the back panel ring lamp?
    The lights cannot be adjusted by user. The digital front panel display has automatic light intensity adjustment, which follows the level of light in the room.
  • Is it possible to connect a subwoofer to the soundbar?
    The JBL Bar 300 does not support a subwoofer. Alternatively the JBL Bar 500 has a wireless subwoofer included.
  • Is it possible to connect rear/surround speakers
    The JBL Bar 500 does not support rear/surround speakers. Alternatively the JBL Bar 800/1000 has detachable wireless rear speakers included.
  • Is it possible to listen to music on TUNE600BTnc while charging it?
    Yes, but only via cable, and noise cancelling cannot be activated meanwhile. Since the charging socket is located on top of the ear pod, adjustment is limited in that direction while the micro-USB plug is inserted.
  • Is it possible to replace the ear pads of the OR 300?
    Yes, they are quite easy to remove, and with a little care, new ear pads can be fitted in one or two minutes. You can do this yourself.
  • Is it possible to reset my Boost TV?
    Yes, press Volume + and Surround button at the same time for 5 seconds.
  • Is it possible to reset my JBL Cinema Base?
    Yes, this can be done very easily by doing the following procedure: 1: Power on the Cinema Base. 2: Simultaneously press the “Surround” and “VOL –” buttons (at the same time). 3: The Cinema Base source LED button will light amber in color, for 1 second, then the power button LED light will go off and on. 4: Your Cinema Base is now reset.
  • Is it possible to reset my SB 250?
    Yes, switch the soundbar ON, then press the volume - ( minus ) and surround buttons at the same time for 5 seconds. Now the device is reset.
  • Is it possible to reset my SB450?
    The JBL Cinema SB450 can be reset to its default factory settings and erasing all programming. To reset the soundbar, press and hold Volume+ and Virtual Surround buttons for 5s.
  • is it possible to see what the battery level is?
    There are 5 leds which indecates the current charge level, Each led indicates 20% of charge.
  • Is it possible to turn off the blinking blue LED light from my headphones?
    No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.
  • Is JBL Playlist a portable speaker?
    No, the speaker needs to be connected to power before it can work.
  • Is JBL Trip waterproof?
    No. Please don’t expose JBL Trip to rain or other liquids.
  • Is my data safe when using JBL LINK 10, 20, 300 or 500?
    Your security comes first with everything Google does. If your data is not secure, it is not private. That is why Google services are protected by one of the world’s most advanced security infrastructures. Conversations within JBL LINK speakers are encrypted by default.
  • Is my Partybox Supported by the JBL Partybox App?
    This model is not supported by the JBL Partybox App.
  • Issues Connecting To App
    Please do the following in this order…
    1. Go into the app and clear the Cache
    2. Uninstall the app from your device
    3. Forget or unpair the headphones/speaker from the Bluetooth list on your device
    4. Reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone)
    5. Reset the headphones/speaker
    6. Pair the headphone/speaker to your device
    7. Play some music to ensure a good Bluetooth connection
    8. Download and install the app
    9. Open the app and allow all permissions (app will not function without permissions)
    10. When the app opens, it should find your speaker and function properly
    Note: We cannot guarantee the use of our app when using Beta versions of Operating Systems.
     
  • Is the App required to operate the headphone?
    No. All of the Everest Elite headphones are designed to offer the key features and benefits to the user without the need for the app. The My JBL Headphones App gives the consumer another level of control over the headphones. Through the app, the consumer can personalize the performance of the headphones such as: varying levels of the ambient aware, creating custom eq settings, and turning features on or off.
  • Is the Carrying Case Waterproof?
    No, the case is NOT waterproof
  • Is the case waterproof?
    The case handle light rain and snow, but will not be waterproof if submerged into water.
  • Is the Clip 3 waterproof?
    Yes. The Clip 3 has an IPX 7 rating. You can take the speaker under water, down to 1 meter depth up to 30 minutes.
  • Is the device still splash-proof if the flap over the aux input and the charging socket is open?
    No, only if the socket is closed.
  • Is the device still splash-proof if the zipper over the connection panel is open?
    No, only if the zipper is closed.
  • Is the E35 a wireless headphone?
    No. This is a wired headphone that features a one button microphone.
  • Is the E55BT and over-ear or on-ear headphone?
    E55BT is an over-ear headphone.
  • Is the Everest Elite 100 waterproof?
    No. This product is not water-proof. Over exposure to water can cause damage to the headphones and compromise the controls.
  • Is the Focus 500 a water-proof headphone?
    No. Although the Focus 500 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.
  • Is the Game-Chat balance dial compatible with all platforms?
    No, it is compatible with PC and Mac, but not with PS4, XBOX One, Nintendo Switch or Mobile.
  • Is the Inspire 500/700 a water-proof headphone?
    No. Although the Inspire 500/700 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.
  • Is the Inspire 500/700 a wireless headphone?
    Yes. The Inspire 500/700 is an in-ear Sport Wireless Headphone.
  • Is the J88a a wireless headphone?
    No. The J88a headphone is a wired headphone and does not have bluetooth capabilities.
  • Is the JBL Duet an on-ear or over-the-ear headphone?
    The JBL Duet BT is an on-ear headphone. It features a synthetic leather ear cup that sits comfortably on the ear.
  • Is the JBL DUET Mini a good headphone that I can work out with?
    Because the JBL DUET does not feature an IPX rating against sweat and water, we do not recommend that you perform rigorous athletic activity while using these headphones. If you are interested in sweat and water proof headphones, please visit our JBL SPORT headphone page on our website.
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