How To
How To
1202 results
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JBL DRG will auto reconnect to the last device. To setup a connection with new Bluetooth head unit, press the “reset” button in the App. The device will then search for a discoverable Bluetooth connection and setup.Was this helpful? Thank you for your feedback!
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To use the Spotify Connect feature for JBL Playlist, a premium Spotify account is required. Please visit www.Spotify.com/freetrial for 30 days of complimentary premium account trial for first time users.Was this helpful? Thank you for your feedback!
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Please keep the app running during a firmware upgrade. This is because the app is using BLE to transfer firmware to the JBL DRG. If you exit or kill the app, this will cause the BLE connection to be broken and the upgrade will not complete.Was this helpful? Thank you for your feedback!
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To use Chromecast, you must continue the setup in the Google Home app first.
Configuring the speaker only with Apple WAC will not enable the Chromecast feature.
For this to happen, you must sign-in with your Google account.
You can quickly try out the Chromecast feature, and if you do not like it, reset your Citation or LINK speaker, and redo the configuration part on your Apple device.Was this helpful? Thank you for your feedback! -
There is a known problem using Bilibili audio over AirPlay on iOS 16. Until the issue is fixed, please try using Bluetooth instead.
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The TV turns on with the soundbar. This is caused by CEC commands from your TV via the HDMI port. Please disable these functions on your TV, to use the soundbar while TV is off.Was this helpful? Thank you for your feedback!
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It sounds like you are living in a country where Google Assistant has not yet been officially released. When Google releases the Google Assistant to more countries, the Everest GA headphones will open up for this feature. It may require a software update for this to happen. For now, you can use them as normal Bluetooth headphones and wait for the release to use the Google Assistant feature.Was this helpful? Thank you for your feedback!
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Please check Google Assistant or Amazon Alexa are installed on your device. Try to repeat the setup process. Also, switching the headphones off and on once or twice may solve the problem.
Please note that these services can only be activated from the earphone's buttons when the headphones are connected via Bluetooth. Buttons on a cabled remote cannot be used for this purpose.Was this helpful? Thank you for your feedback! -
Please check that Google Assistant or Amazon Alexa are installed on your device.
Try to repeat the setup process.
Also, switching the headphones off and on once or twice may solve the problem.Was this helpful? Thank you for your feedback! -
If the pairing mode is not succesful, please move the subwoofer closer to your SB150. The pairing process can take up to 30 seconds before a connection has been established.Was this helpful? Thank you for your feedback!
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Try resetting the device, and remove the Bluetooth device on your source device in the settings. Now Bluetooth-pair with it again. If the unit still does not work as intended, please contact our helpdesk.Was this helpful? Thank you for your feedback!
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As shown in the owner's manual, the "X" on the secondary speaker's rubber band is the power button.Was this helpful? Thank you for your feedback!
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Look at the back of the primary speaker, which is the one with pause/play and volume controls. You will see a switch called "mode". This switch can be in either S or P position. S stands for Secondary, P stands for Primary. Switch to Primary, and your speaker will now open Bluetooth and will accept analog signals. (The Secondary position is used for systems where four speakers are in use, since only one speaker can act as primary speaker.)Was this helpful? Thank you for your feedback!
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The most important thing, is to be sure that both blue LEDs must flash quickly, one on the center speaker, one on the subwoofer. If just one of these LEDs does not flash quickly, pairing cannot take place. If it is difficult to make one of the LEDs change to quick flash, it may be that the button is held too long, or not pressed in the right angle. Try again with a short, firm press less then a second.Was this helpful? Thank you for your feedback!
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What you are experiencing is normal. The JBL Free will automatically switch to mono mode on the RIGHT ear when the call starts. After the call ends stereo music mode will automatically resume.Was this helpful? Thank you for your feedback!
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Android N, version 7.0 may have some compatibility issues, that are resolved with Android version 7.1. If your device is running Android N 7.0, please update it to 7.1 which should fix your issue.Was this helpful? Thank you for your feedback!
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The registration success rate and quality of voice commands depends on the performance of your smart phone’s microphone. Make sure that your smart phone’s microphone is unobstructed and you are speaking clearly when registering commands. If you continue to have issues, try registering using a family member or friend’s smart phone as a test. If voice command registration is successful with their device, the microphone on your smart phone may have issues.Was this helpful? Thank you for your feedback!
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Make sure your smart phone supports BLE (Bluetooth Low Energy) and it is connected to Smartbase via Bluetooth.Was this helpful? Thank you for your feedback!
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Make sure the optical connection is seated securely on the SB200 and on your device. Go into your device settings and make sure the digital output is enabled. On TV displays the option usually states "enable external speakers" or enable "digital audio output".Was this helpful? Thank you for your feedback!
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Make sure the optical connection is seated securely on the SB250 and on your device. Go into your device settings and make sure the digital output is enabled. On TV displays the option usually states "enable external speakers" or enable "digital audio output".Was this helpful? Thank you for your feedback!
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If I have a JBL Authentics L8 or L16 that is connected to Wi-Fi, do I need an Adapt to stream to it?Yes, you will need to connect an Adapt to stream music to the JBL Authentics products.Was this helpful? Thank you for your feedback!
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When starting a workout in UA Record, the workout setup screen will display the heart rate monitor that is currently connected to your phone. Make sure your UA Sport Wireless Heart Rate are turned on and the logo is displaying in the heart rate monitor section.Was this helpful? Thank you for your feedback!
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No, all recordings made on the telephone will be using the telephone's built-in microphone. Replay of the recording will be heard over the speaker afterwards, though, as long as it is paired to the telephone.Was this helpful? Thank you for your feedback!
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If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them at no charge, but we will not refund the original delivery charge.Was this helpful? Thank you for your feedback!
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This product carries manufacturer's warranty according to local regulations, but it cannot be repaired. Exchange is the only option.Was this helpful? Thank you for your feedback!
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During the design phase, it was decided to optimize BT reception, which is achieved by buffering digital signal streams. Since this takes a little bit of time, a slight delay will be the result. We have now optimized the software, so the lip-sync problem is no longer an issue. Video materials can now be watched with proper audio timing. Please check the product support page "downloads" tab for your headphone to check for the update files. If you experience delay, even after performing the update, please be aware that delays can occur for several reasons. For instance, the Bluetooth transmitter in a TV set can introduce delay. Also, some TV sets can cause timing changes if certain image processes are used. Try to disengage image processing, and check if lip-sync adjustment is available in your TV. With YouTube or other streaming services: In cases of lip-sync issues, it may also be a good idea to carry out a refresh of the source website. Always try more than one streaming source to determine if the delay comes from the streaming service or from you connection.Was this helpful? Thank you for your feedback!
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Yes, if you are using our new feature JBL Conncet. It will allow up to two products that have this feature, to be connected together. Connect to one of your speakers via Bluetooth or AUX source, press the JBL Connect button on the speakers. A sound will come when they are connected. You are now able to see them connected in the JBL Connect app.Was this helpful? Thank you for your feedback!
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Yes, the SB 450 supports the JBL Connect feature but only to stream audio through Bluetooth. Please note, the JBL Portable app will not work with this speaker, nor will it support stereo music playback when linking two SB 450s together.Was this helpful? Thank you for your feedback!
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When using the Boost TV as single device, it can have up to 3 Bluetooth connected devices attached. Once you are activating JBL Connect, it can only have one active Bluetooth source connected. To be able to use a different Bluetooth source, please turn off Bluetooth on your current connected device, and then press Bluetooth button on the Boost TV to enter pairing mode. Your new Bluetooth device are now connected and in control of the music.Was this helpful? Thank you for your feedback!
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• Please check whether you connected JBL DRG with your smartphone and head unit via Bluetooth before, then power off the head unit. • If you have, wait 2 minutes for JBL DRG to reconnect to smartphone after power on. This is because JBL DRG will automatically search for the head unit, first then the smart phone.Was this helpful? Thank you for your feedback!
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Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
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Please make sure that the audio out format is set to PCM in the TV. Dolby Digital or other surround formats will not work with the BTA 20 transmitter.Was this helpful? Thank you for your feedback!
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Our Control X Wireless speakers use Wi-Fi 2.4 GHz network to connect them. If there are any obstacles or people blocking the connection, it can cause interference. We suggest positioning the speakers on a high-level surface or shelf, to avoid any interference.Was this helpful? Thank you for your feedback!
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In the Owner's Manual, we say "Up to 30 m (between primary and secondary speakers)". This applies to an ideal setup, with no obstacles and interference, and if there is interference at this distance, you will have to reduce the distance between the speakers. Please check for any objects and obstacles that could cause interruptions.Was this helpful? Thank you for your feedback!
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When the secondary speaker gets out of range, audio disappears, but there is no indication that the transmission is out of range, other than silence. Once they get within range again, the front panel LED blinks a few times, indicating that connection has been re-established. During normal operation, random blinking can be experienced, which is an indication of the wireless link having recovered from interference.Was this helpful? Thank you for your feedback!
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The quality of content depends on your Internet bandwidth. The minimum Internet speed is at least 25Mbps (megabit per second) or above for the best performance.
When using the LINK BAR to the WiFi router, always use 5 GHz WiFi band for highest performance at any time.
If you are still struggling with the quality of your content, then we have added an Ethernet port (LAN connection), which allows you to wire the LINK BAR for a steadier connection and performance.
More actionable advice:- Limit your device(s) at night or when you are streaming content that requires the best performance possible!
- Upgrade older product that could cause slow data transfer.
- Move devices that are capable of connecting to 5 GHz WiFi and leave "Legacy" product on 2.4 GHz only.
- Upgrade your router. Upgrading to a newer generation router is cheap and effective way to improve your home network in every way. It provides both a better Wi-Fi range and stronger signal.
- We are recommending that you go for a mid to high-level Wi-Fi router.
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When using an Android device, you need to have location service active on your phone or tablet and make sure that you allowed "Google Home app" to use the phone or tablet location service. However, make sure your Wi-Fi router has UPnP enabled and that you do not use any network extenders while connecting the product.Was this helpful? Thank you for your feedback!
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Often, hum is caused by a ground loop. This is a problem that is sometimes created when connecting two or more electrical components together. Sometimes the problem does not lie in any one particular unit, but in how they're connected. If your subwoofer is connected to a different wall outlet than your system, try to move the subwoofer plug to the same outlet. This may require an extension cord just for the trial. If it works, you can permanently move the sub or use an extension cord. However, if the hum you are hearing is coming from inside the sub, or if it is constant even when nothing is connected to the inputs of the sub, there is something wrong with the sub and you should bring it in for service.Was this helpful? Thank you for your feedback!
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The system features an automatic mute function that becomes active after 10 seconds of no signal activity. Since the output level varies greatly between different genres and recording levels, it is highly recommended to set your source volume levels above 4, or preferably at mid-level, then controlling the listening level using the volume control provided in the speaker system.Was this helpful? Thank you for your feedback!
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The new Boombox 2 does not feature the Indoor/Outdoor Mode. With the first generation Boombox, the Outdoor Mode was loud, but lacking sufficient bass. The Boombox 2 has both improved bass and loudness to create the perfect balanced sound for all environments.
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There can be differences in the internal hardware that also implies different firmwares. These products feature the same specifications and performance expectations. If the app does not inform you of any new updates, the firmware is current and the product is performing as designed.Was this helpful? Thank you for your feedback!
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To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire/Focus 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.Was this helpful? Thank you for your feedback!
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To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.Was this helpful? Thank you for your feedback!
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The amplifier has a signal sensor on the high-level (speaker level) inputs, so it is not necessary to use a trigger cable when input is high-level, and connected to the high-level inputs. However, low-level input signals through the RCA-phone input sockets do not activate a signal sensor, so use of a trigger cable is MANDATORY for low-level input signal use.Was this helpful? Thank you for your feedback!
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This product is rated IP67, which is different from IPX7. IP67 protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes. It is also resistant against dust. Dust accumulation around electronics can lead to hardware failure, so the IP67 rating is an extremely beneficial addition to this product.Was this helpful? Thank you for your feedback!
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This unit is fully dust-proof, and can withstand continuous immersion in water (up to 1.5 meters / 4.9ft for 30 minutes).Was this helpful? Thank you for your feedback!
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We use a sophisticated vetting process to ensure that your image does not contain copyrighted, protected, sexual, suggestive, offensive or inappropriate elements. This includes words and messages. If these algorithms are triggered, your order is automatically cancelled. Please try again with a different image or wording.Was this helpful? Thank you for your feedback!
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Is Bluetooth APT X streaming supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?The speaker uses Bluetooth version 4.2 but does NOT support APT X.Was this helpful? Thank you for your feedback!
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It will not damage the battery that power supply is connected all the time.Was this helpful? Thank you for your feedback!
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Yes you can wash it if the fabric is dirty. But remember to close the USB cover.Was this helpful? Thank you for your feedback!
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The lights cannot be adjusted by user. The digital front panel display has automatic light intensity adjustment, which follows the level of light in the room.Was this helpful? Thank you for your feedback!
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The JBL Bar 300 does not support a subwoofer. Alternatively the JBL Bar 500 has a wireless subwoofer included.Was this helpful? Thank you for your feedback!
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The JBL Bar 500 does not support rear/surround speakers. Alternatively the JBL Bar 800/1000 has detachable wireless rear speakers included.Was this helpful? Thank you for your feedback!
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Yes, but only via cable, and noise cancelling cannot be activated meanwhile. Since the charging socket is located on top of the ear pod, adjustment is limited in that direction while the micro-USB plug is inserted.Was this helpful? Thank you for your feedback!
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Yes, they are quite easy to remove, and with a little care, new ear pads can be fitted in one or two minutes. You can do this yourself.Was this helpful? Thank you for your feedback!
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Yes, press Volume + and Surround button at the same time for 5 seconds.Was this helpful? Thank you for your feedback!
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Yes, this can be done very easily by doing the following procedure: 1: Power on the Cinema Base. 2: Simultaneously press the “Surround” and “VOL –” buttons (at the same time). 3: The Cinema Base source LED button will light amber in color, for 1 second, then the power button LED light will go off and on. 4: Your Cinema Base is now reset.Was this helpful? Thank you for your feedback!
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Yes, switch the soundbar ON, then press the volume - ( minus ) and surround buttons at the same time for 5 seconds. Now the device is reset.Was this helpful? Thank you for your feedback!
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The JBL Cinema SB450 can be reset to its default factory settings and erasing all programming. To reset the soundbar, press and hold Volume+ and Virtual Surround buttons for 5s.Was this helpful? Thank you for your feedback!
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There are 5 leds which indecates the current charge level, Each led indicates 20% of charge.Was this helpful? Thank you for your feedback!
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