In Power On mode, press and hold 'Volume+' together with 'Play/Pause' for more than 2 seconds. The speaker will power off and is now reset.

Press and hold the Microphone Mute button for >13 seconds

Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). 
This restores the earbuds to the factory defaults.
TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.

We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.

Instructions below are for Android only

1. Open your Google Home app 
2. Enable Bluetooth  on your device.
3. Enable Location service  on your Android device.
   1. Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
   2. In case you denied access go to Settings  Apps  Google Home  Permissions  Allow to view Location.
4. When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
   1. Tap  the  located top right corner.
   2. In the pop-up menu press "Show MAC address" Write down the MAC Address.

You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.

Finding the MAC address after speaker is installed

1. Open your Google Home app .
2. Tap on  to view your home.
3. Find your room .
4. In the top right corner tap Settings icon .
5. ​Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.

Finding the software version

1. Press and hold the 'Volume-' and 'Bass Boost' buttons for 5 seconds.
2. A voice will start prompting numbers which indicates the current software version.

Playing local playlist that you created via Spotify works differently for Android TV system, which the LINK BAR has built-in!

Here is how to do it:

1. Go to the Google Play Store on your TV screen (Use remote to navigate).
2. Download the Spotify app
3. Sign-in with your account.
4. You can use the dedicated app and navigate through your playlist.
5. Alternatively, you can now use voice commands such as "Ok Google, Play my Playlist Sunday Funday On Spotify"

Now you can enjoy Spotify using voice or the Remote Control.

*Some commands may not be available in all countries.

JBL TOUR ONE
Power off Tour One first and hold the ambient aware button on the left earcup for 2 seconds. You can get ANC on without Bluetooth connection, which will save your battery. Once you slide up the button on the right ear cup to power on, Bluetooth connection and music will return to normal.

 

JBL TOUR PRO+ TWS
Press and hold both right and left earbuds on Tour Pro+ TWS for 5 seconds at the same time. You can get ANC on without Bluetooth connection, which will save your battery. Once you press and hold both right and left earbuds for 5 seconds, Bluetooth connection and music will return to normal.

 

In case one of the earbuds loses its connection, you can do a manual pairing process by following the instructions below.

1. You can manually pair your earbuds by placing both back into the charging case and closing the lid.
2. Open the lid again, take them out of the charging case, and tap 3 times on each earbud simultaneously until you see the purple LED flash.
3. You will see the earbuds enter into Bluetooth pairing mode, and the connection between the Left and Right earbud is successful.

1. Press and hold the [VOL- ] and [SOURCE] buttons simultaneously.  The software version will scroll across the front display.
2. If a newer software version is available, download it from the JBL website.
3. Copy the two files to the Root directory of an empty USB thumb drive.
   • Update.zip
   • Checksum.txt
4. On the bar, press and hold the [POWER] and [SOURCE] buttons for more than 10 seconds.  This will reset the BAR 5.1 Surround.
5. Insert the USB thumb drive into the USB port on the rear panel of the bar.
6. On the bar, press and hold the [POWER] and [VOL-] buttons for more than 10 seconds to begin the software update process.
7. "UPDATING" will appear on the front display of the bar.
8. Wait for the software update to complete.  The unit will reboot and go back to standby.
9. Turn unit on.
10. Press and hold the [VOL- ] and [SOURCE] buttons simultaneously.  The new software version will scroll across the front display.

 We strongly recommend that you use the original packaging with the existing shock-absorbing packaging material.

Don’t have the original packaging?

Please follow these important guidelines to ensure that you pack the device safely and avoid shipping damage.
 

• Never use bubble-wrap only.
• Choose a sturdy cardboard box that permits at least 10cm of packaging materials between the device and the walls of the box. Putting the device into a cardboard box without proper shock-absorbing packaging materials will result in damage to the device.
   Air-bubble isolation and foam beans is advisable only for very light-weight items.
• Use packaging materials that cannot move around, and cannot be damaged by the device moving around and being shaken about.

 

We included a Remote Control in your box (I know, that's sweet of us), and you need to pair it with your LINK BAR before it is working.

This is how you will do it

1. Press the BLUETOOTH button on the LINK BAR
2. Now hold the BLUETOOTH button down for 3-5 seconds.
3. When you see "SEARCHING FOR ACCESSORIES" on your TV screen, release the BLUETOOTH button.
4. On your REMOTE press the HOME and BACK buttons at the same time.
5. A Green LED light will flash on the REMOTE to indicate that it is in pairing mode.
6. Keep holding down the buttons until you see a message on the TV screen that says, "Pairing remote control to LINK BAR" After 10 seconds, release.
7. If done successfully on your TV screen, you will see an indicator counting down that it will "pair" with your remote.

Enjoy your entertainment with few clicks away!

BONUS TIP:  There is an Android app called Android TV that will turn your Smartphone into a Remote controller.