How To

Support Overview / How To

How To

1217 results
  • How do I reject a call?
    Press and hold the multi-function button shown in “quick start guide” section 5 to ignore incoming call.
  • How do I rename my device?
    (1) Select the JBL device you want to rename
    (2) Navigate to the Support tile and select "Rename My Product."
    (3) Press the current name and type in the new name
    (4) Press SAVE
  • How do I reset my Everest or Everest Elite headphone to pair with another Bluetooth source?
    With the headphone in OFF state, press and hold the ON/OFF button for about 7 seconds for the Everest, 16 seconds for the Everest ELITE models. (ELITE changes to 7 seconds as well from software 0.5.6). Bluetooth memory is now erased, and new pairings can be made. An ELITE headphone permits pairing with one source device at a time. If you do not want to do a complete reset as described above, you can use the following method. Without reset, ELITE will try to re-pair with the last source when switched ON. If the last source is not detected, maybe because you want to use another source device, switch the ELITE off and on again, and make sure that the last source device you used is no longer switched ON. This way the ELITE will not be able to "see" the old source, and it will search for a new one. Now the ELITE will again search for the last paired source, and since it cannot find it after some seconds, it will switch back to be open for pairing with a new source. The LED will blink red/blue as an indication of this. The Everest BT models permit pairing with two source devices simultaneously. If you have used both source pairings, and want to pair to a third source, please perform the reset as described above (hold the ON/OFF button for about 7 seconds with the Everest OFF). Now you can again pair two source devices.
  • How do I reset my JBL Everest 310, 710 and 750 Elite headphones?
    With the headphones switched ON, press VOLUME + and VOLUME - , and hold them for 5 seconds. Your headphones are now reset to factory settings. This is true for Everest 310, 710, Elite 750, 310GA and 710GA.
  • How do I reset my JBL headphones?
    With the headphones switched ON, press and hold both volume buttons for more than 5 seconds.
    Your headphones are now reset to factory status.
     
  • How do I reset the Charge 4?
    In order to reset the Charge 4, with the unit on, press “Volume+” and “Bluetooth” at the same time for 3-4 seconds until you hear the audible chime.
  • How do I reset the device to factory settings?
    Power ON the device, then press and hold the "Volume+" and the "Play/Pause" buttons at the same time. When the device switches off after a few seconds, sounding the OFF prompt, it has been reset.
  • How do I reset the Endurance Series Headphones?

    For all models except Endurance Peak:
    Press the headphone touch control located on the RIGHT ear loop for 15 seconds while the headphones are being charged.
    Note that resetting the Dive will not erase music contained in the MP3 memory.

    Endurance Peak reset: While the pods are being charged, tap the touch pad on the right pod once, then tap again and hold for approx 18 seconds, or until the LED blinks.

    Endurance Run 2 Wireless reset: Disconnect the earbuds from the paired source device and then press and hold the volume(+) & volume(-) buttons simultaneously for 5 seconds. 

  • How do I reset this unit back to factory settings?
    1. Turn the unit ON.
    2. Press and hold the VOLUME + and PLAY/PAUSE buttons at the same time for more than 5 seconds.
    3. Unit is now reset.
  • How do I reset to factory defaults?
    Press Phone and "volume +" > 2 sec. Power must be on.
  • How do I see that battery is low?
    The charging LED on the headset will flash red when the battery is low. For the ELITE models, a more accurate indication of remaining battery time can be seen on the fuel gauge in the app.
  • How do I see that the headphone is fully charged?
    The red light in the charging status LED on the right cup will turn off.
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