How To

Support Overview / How To

How To

1202 results
  • How do I know that I have the best fit with the 500 Series headphones?
    By habit, we try to shove earbuds into our ear canals in attempts to get them to stay in. The 500 Series headphone is a completely different concept. The tip of the enhancer (ear tip) should funnel gently down into the ear canal and the base of the enhancer should fill the entire concha (bowl) of your ear. If there is still quite a bit of space between the back of the enhancer, and the back of the bowl of the ear, there is nothing to support it and it will eventually fall out. Typically larger sizes will fill the extra space inside the concha. We recommend trying both sizes featured in the packaging. If you are still experiencing fit issues, please reach out to your local JBL Customer Support for information regarding different sizing options.
  • How do I know the battery level of my Under Armour Sport Wireless Heart Rate headphones?
    Select the UA Sync icon in the upper right hand corner of the dashboard. If your headphones are connected, they will appear under "My Apps and Devices". Tap on "UA Sport Wireless Heart Rate" and you will see your headphones settings. Your headphones' battery life appears in the top left corner. If you have an IOS device, you also will be able to see the battery life indicator in the upper right hand corner next to the BT symbol. Additionally, you should hear the audible voice stating ‘low battery’ when you have 15-20 minutes left of battery life left on the headphones.
  • How do I know when the battery in the Flip 3 SE needs charging?
    The Flip 3 SE has 5 white leds which shows the battery level when you power on the device. Each white led indicates around 20% battery level. When all of the white leds are off, and the last led is blinking red, you should recharge the battery.
  • How do I know when the headphone is fully charged?
    When the headphones are charging, you will see a solid red light at the top of the inline microphone. When the headphones are fully charged, the red light will shut off. You should expect 8 hours of playback time. Please keep in mind that the level of volume can effect the longevity of the battery life.
  • How do I know which voice assistant does what?

    After you set up Alexa and Google Assistant via the JBL One app, you will see examples of what you can do with each assistant. For more information on what each voice assistant does, visit Alexa Features or Explore Google Assistant

     

  • How do I lock my JBL Endurance DIVE before going into the water?
    Tap once on the JBL logo of the right earbud, then place your finger on the logo again, and hold it there for 5 seconds. You will hear a confirmation tone in the headphones when locking takes place. To unlock, close the power hook.
  • How do I make sure to get the best heart rate reading and accuracy?
    To ensure the best accuracy, it is important that you are using the proper size and the headphones securely fit in the ear. Please reference FAQ: How do I find the proper fit? to make sure you are wearing them correctly. You should also make sure that the enhancers are properly installed on the ear buds so that material is fully stretched over the bud and the window for the heart rate (HR) sensor is not covered. Please reference FAQ: How do I switch enhancer sizes? for more guidance. Once you've found your ideal size and ensure they're installed correctly, make sure the HR sensor is on. When it is on, you will see a green light on the LEFT ear bud and should hear the audio prompt stating, “Heart Rate sensor on”. For best results, insert the earphone into your ear so that the green heart rate sensor on the LEFT ear bud is fully hidden inside the ear (behind your tragus). Double check that the ear bud is touching the back of the bowl of your ear for the most accurate signal - this is often times achieved by using the largest size that fits comfortably in your ear. Lastly, the ear loop should not be pushed backwards to align with arc of the ear perfectly; it is likely there will be negative space between the headphone loop and your ear. You should hear the audible alert telling you if the ear bud needs to be adjusted if it is unable to retrieve a proper reading on your heart rate. Heart Rate accuracy can vary depending on the type of exercise you are performing; it is recommended for steady state endurance-oriented activities to ensure best accuracy. While the technology is state-of-the-art, there are limitations that may cause some readings to be inaccurate under certain circumstances. These circumstances include physical characteristics, fit, and the type of activity as outlined above. The heart rate monitor data is not intended to be used for medical purposes, nor is it intended to diagnose, treat, cure or prevent any disease or condition.
  • How do I mute the microphone?
    During phone call, short press the Siri Access button shown in “quick start guide” section 6 to mute the microphone. A short press the same button again will un-mute.
  • How do I pair an additional Bluetooth device to Boost TV
    Short-press the Bluetooth Button to activate pairing mode. Now set your device to scan for Bluetooth devices. It will find the BOOST TV and allow you to pair to it.
  • How do I pair an additional Bluetooth device to SB 250?
    Short-press the Bluetooth Button to open for new pairing.
  • How do I pair my device via Microsoft Swift Pairing?

    Swift Pair is the newest way to pair your Bluetooth peripherals Windows 10, version 1803 or above.


    Steps:

    1.     Put the Bluetooth peripheral in pairing mode

    2.     When the peripheral is nearby, your Windows device will show a notification

    3.     Selecting “Connect” starts pairing the peripheral

    4.     When the peripheral is no longer in pairing mode or is no longer nearby, your Windows device will remove the notification from the Action Center

  • How do I pair my phone with this amplifier?
    Simply hold Bluetooth button on the remote and once its start flashing, on your device go to your Bluetooth settings and look for the gtr amp and pair it.
  • How do I pair my subwoofer?
    The SB450 soundbar is paired to the subwoofer right out of the box. If the 2 parts are not already paired together, simply press the Pairing buttons on the rear panel of both products and they will connect with each other.
  • How do I pair the Flip 3 SE with a different device?
    Power on the Flip 3 SE and press the Bluetooth button. The Flip 3 SE should be available in the list of Bluetooth devices on your mobile phone/tablet.
  • How do I pair the subwoofer to my JBL BAR soundbar if pairing does not happen automatically?
    Normal pairing is automatic, and happens when you first switch both devices on. If pairing does not take place automatically, or you have to force new pairing, here is what to do: Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly. Second, press the CONNECT button on the subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly. Third, press and hold the DIM DISPLAY button on the remote control for 5 seconds, followed by short press on BASS+, and BASS- button in sequence. Panel display will show “PAIRING”. If pairing succeeds, the LED indicator on the subwoofer lights up, and the soundbar display will show "DONE”. If pairing fails, the indicator on the subwoofer blinks slowly. Lastly, if the pairing fails, repeat the steps above. If you have continued trouble performing the pairing, please try to switch off all wireless devices in the home, then try again. This means routers, TV sets with wireless functions, telephones, computers etc. Since overcrowding on the 2.4 GHz frequency now often causes problems, eliminating all this activity makes space for the Bar to establish its connection, and you should be able to pair without problems. Afterwards, you can switch your devices on again. Often, all will now work fine, and if not, you will know which devices are doing the interference.
  • How do I pair to a different device on the Endurance Series headphones?
    To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.
  • How do I pair to a different device on the JBL Soundgear?
    Power on the Soundgear and press and hold the Bluetooth located next to the power button on the right arm. Once you press the the bluetooth button, you will see a fast blinking LED light as it attempts to pair to a different device. You will also hear the audible chime as it attempts to Make sure the device you are attempting to connect to is on and in pairing mode. The JBL Soundgear should be displayed on your discoverable devices within a few seconds. Choose the JBL Soundgear and you should now be connected!
  • How do I pair to a different device when using the UA Sport Wireless Flex?
    In order to pair to a different device, make sure the headphones are turned off. Proceed to press and hold the power button located on the LEFT arm of the neckband. You will hear the audio voice prompt state, “powering on” Continue to press and hold the power button for 3-5 seconds or until you hear the voice prompt state, “looking for device.” Make sure that the device you are attempting to connect to is in the Bluetooth search mode and within range. UA | JBL Flex should appear on your device within 3-8 seconds. Once you choose this option on your discoverable devices, it will connect and the voice prompt will state “Connected”
  • How do I power on and off the headphones?
    Press and hold the center button on the inline microphone located below the right earpiece. It helps to have one of the ear inserts in your ear to listen to the audible voice prompts. If this is your first time using the headphones, the headphones will automatically go into search mode. You will hear the audible voice stating, “power on” followed by “looking for device”. To power off, press and hold the center button on the inline microphone until you hear the audible voice stating, “power off.” The flashing LED light should change to a solid red light before completely turning off.
  • How do I power on and off UA Sport wireless headphones?
    Press and hold the center button on the inline microphone located below the right earpiece. It helps to have one of the ear inserts in your ear to listen to the audible voice prompts. If this is your first time using the headphones, the headphones will automatically go into search mode. You will hear the audible voice stating, “power on” followed by “looking for device”. To power off, press and hold the center button on the inline microphone until you hear the audible voice stating, “power off.” The flashing LED light should change to a solid red light before completely turning off.

  • How do I power on and pair the E45BT/E55BT headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.
  • How Do I Power On and Pair the E65BTNC?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure the E65BTNC headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.
  • How do I power on and pair the Everest 110 headphones?
    Press and hold the center button located on the inline microphone. It helps to have one or both ear inserts in the ear to hear the audio voice prompts. Once you press and hold the power button, you will hear the audio voice stating, "powering on". If this is your first time pairing the device, it will automatically go into pairing mode and will be looking for the device. Make sure the device you are trying to connect to is in search mode. It should recognize the Everest 110 within 2-3 seconds. If you would like to connect to a different device. Make sure the unit is off and proceed to press and hold the center button on the inline mic from 4-6 seconds until you hear "powering on......JBL Everest is ready to pair. Go to the pairing menu on your device" You will now be able to pair to a different device. The device should recognize the Everest 110 within 2-3 seconds and will connect.
  • How do I power on and pair the Everest 310/710 headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.
  • How do I power on and pair the Everest 750NC headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.
  • How do I power on and pair the GO 2?
    Press the power button located on the far Left top of the speaker. If this is your first time pairing the device, the speaker will automatically go into pairing mode. Make sure that the product you are attempting to pair to is in search mode and in bluetooth range. The Go 2 should pop up on discoverable devices. Choose the Go 2 option and you will be connected within a few seconds.
  • How do I power on and pair the Inspire 500 headphones?
    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “Powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.
  • How Do I Power On and Pair the JBL DUETNC?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure the E65BTNC headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.
  • How do I power on and pair the JBL Soundgear?
    Slide the power button in an upwards position. The power button will be located on the right arm next to the bluetooth button. Once you power on you will hear the audio chime. If this is your first time powering on the speaker, it will automatically go into pairing mode. You will see the fast blinking LED light as it searches for a device. Make sure that the device you are attempting to connect to is in pairing mode. The JBL Soundgear should be displayed on your discoverable devices within 3-8 seconds. Choose the JBL Soundgear and you are now connected!
  • How do I power on and pair the Tune 205BT?
    Make sure that the device you want to connect to is on and in pairing mode. Press and hold the center button on the inline microphone for 3-5 seconds. (We recommend putting one ear tip inside your ear to hear the audio prompt) You should here "powering on.....pairing" as it searches for your device. The Tune 205BT headphone should appear on your discoverable devices and should connect within 2-3 seconds. If you wish to pair to a different device, make sure the last device it was connected to has the bluetooth turned off. Make sure the headphones are off and press and hold the center button between 3-5 seconds or until the audio prompt states that it is "looking for device" You should be able to pair with a different device within 2-3 seconds.
  • How do I power on and pair with the Flip 3 SE?
    Press the power button on the Flip 3 SE once to power on the device. When you power on the Flip 3 SE for the first time, it will automatically go into Bluetooth Pairing mode and you should be able to find the Flip 3 SE in the list of available Bluetooth devices on your mobile phone/tablet. Press the Bluetooth button on the Flip 3 SE to enable pairing mode manually
  • How do I prevent damage to my USB charging sockets for my headphones?

    There are several easy ways to prevent damage to your headphones, and please follow the steps below.

    1. If the USB port has a cover, please always have it covered, except when charging.

    2. Always be sure the USB port and connector are dry before connecting to charge.

    3. Do not allow any oils, stains, sweat, or corrosive materials to contact the charging port. It will eventually damage the port.

    4. Do not damage or block the USB port. For example, do not force it in if you have trouble inserting the USB connector into the port. Instead, examine the port and remove foreign substances that might be inside or blocking the port.

    If you need more assistance, please contact the Customer Service team.
     
  • How do I program my remote?
    1. Press and hold the surround button on the Soundbar, until the system enter "learning mode"(the LED will blink orange).
    2. VOLUME + : Press 'Volume +' on the soundbar and then press 'Volume +' on the TV remote control.
    3. VOLUME ? : Press 'Volume �' on the soundbar and then press 'Volume �' on the TV remote control.
    4. MUTE: Press 'Volume +' and 'Volume �' together on the soundbar and then press 'Mute' on the TV remote control.
    5. POWER: Power On your soundbar by pressing the 'Power' key on the soundbar and then pressing the 'Power' key on the TV remote control. Note: After each TV IR code is programmed, the blinking orange LED will turn white for 1 second. The soundbar is ready to learn the next key after the white LED disappears and the orange LED begins to blink.Press and hold the top panel 'Surround' key again to exit learning mode (the orange LED will stop blinking).
  • How do I program preset FM stations in my JBL Horizon?
    The owner's manual can be a bit difficult to understand. Here is what to do to program a preset station that has not already been saved in any preset: 1 Turn on the radio by clicking the FM button. 2 Find the station you want to save by doing what is shown under pt. 8 B or C, either clicking or pressing/holding for more than 2 seconds the left/right arrow buttons. 3 Press and hold the FM button for more than 2 seconds. Now the preset number appears blinking. 4 Click on the left/right arrow buttons to skip through the preset positions. 5 When you have located the desired memory preset position, such as Preset 4, confirm by clicking the FM button. Now the desired FM station is saved in memory preset 4. If you have already saved an FM station in a preset memory position, and want to have a new station placed there instead, here is what to do: 1 Turn on the radio by clicking the FM button. 2 Jump to the preset station you want to change with the round central button. Each click advances to the next preset. 3 When you are on the preset you want to change, e.g. preset 4, press and hold the FM button for more than 2 seconds. 4 The FM symbol and the frequency will now blink. 5 Before they stop blinking, click, or press and hold one of the arrow buttons to go through the FM frequencies step by step, or perform station search. 6 When you have found the new station you want to save in preset 4, click the round central button. 7 Now the new station is saved in preset 4.
  • How do I redeem my 1-year membership to MapMyRun?
    Instructions are located on a MapMyRun insert in the product box. There will be a 15 Character Access Code printed on the insert card, or you can visit www.mapmyrun.com/promo/UA. If you are not a MapMyRun Member you will need to register on the website before you can redeem your Access Code. If you are already a member with an Annual Premium Membership you cannot combine memberships. You will need to visit the link and use your code to renew for 1-Year when your current membership has expired. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a member with a monthly Premium Membership you can cancel your monthly premium and then visit the link to enter the 1-Year Access Code. If you experience any issues with the code or have additional questions, please reach out to the customer service team mvpbilling@underarmour.com
  • How do I redeem my 1-Year Premium Membership to MapMyFitness?
    Instructions are located on the back of the “Find Your Fit” insert in the product box. There will be a 15 Character Access Code printed on the insert card, or you can visit www.mapmyfitness.com/promo/UAWireless. If you are not a MMF Member you will need to register on the website before you can redeem your Access Code. If you are already a MMF Member with an Annual Premium Membership you can visit the link and use your code to renew for 1-Year when your membership is up for renewal. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a MMF Member with a monthly Premium Membership you can cancel your monthly premium and then visit the link to enter the 1-Year Access Code.
  • How do I redeem my 1-Year Premium Membership to MapMyRun?
    Instructions are located on the back of the “Find Your Fit” insert in the product box on a red paper. There will be a 15 Character Access Code is printed on the insert card or you can visit www.mapmyrun.com/promo/UA. If you are not a MMR Member you will need to register on the website before you can redeem your Access Code. If you are already a MMR Member with an Annual Premium Membership you can visit the link and use your code to renew for 1-Year when your membership is up for renewal. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a MMR Member with a monthly Premium Membership you can cancel your monthly premium and then visit link to enter the 1-Year Access Code.
  • How do I reject a call?
    Press and hold the multi-function button shown in “quick start guide” section 5 to ignore incoming call.
  • How do I rename my device?
    (1) Select the JBL device you want to rename
    (2) Navigate to the Support tile and select "Rename My Product."
    (3) Press the current name and type in the new name
    (4) Press SAVE
  • How do I reset my Everest or Everest Elite headphone to pair with another Bluetooth source?
    With the headphone in OFF state, press and hold the ON/OFF button for about 7 seconds for the Everest, 16 seconds for the Everest ELITE models. (ELITE changes to 7 seconds as well from software 0.5.6). Bluetooth memory is now erased, and new pairings can be made. An ELITE headphone permits pairing with one source device at a time. If you do not want to do a complete reset as described above, you can use the following method. Without reset, ELITE will try to re-pair with the last source when switched ON. If the last source is not detected, maybe because you want to use another source device, switch the ELITE off and on again, and make sure that the last source device you used is no longer switched ON. This way the ELITE will not be able to "see" the old source, and it will search for a new one. Now the ELITE will again search for the last paired source, and since it cannot find it after some seconds, it will switch back to be open for pairing with a new source. The LED will blink red/blue as an indication of this. The Everest BT models permit pairing with two source devices simultaneously. If you have used both source pairings, and want to pair to a third source, please perform the reset as described above (hold the ON/OFF button for about 7 seconds with the Everest OFF). Now you can again pair two source devices.
  • How do I reset my JBL Everest 310, 710 and 750 Elite headphones?
    With the headphones switched ON, press VOLUME + and VOLUME - , and hold them for 5 seconds. Your headphones are now reset to factory settings. This is true for Everest 310, 710, Elite 750, 310GA and 710GA.
  • How do I reset my JBL headphones?
    With the headphones switched ON, press and hold both volume buttons for more than 5 seconds.
    Your headphones are now reset to factory status.
     
  • How do I reset the Charge 4?
    In order to reset the Charge 4, with the unit on, press “Volume+” and “Bluetooth” at the same time for 3-4 seconds until you hear the audible chime.
  • How do I reset the device to factory settings?
    Power ON the device, then press and hold the "Volume+" and the "Play/Pause" buttons at the same time. When the device switches off after a few seconds, sounding the OFF prompt, it has been reset.
  • How do I reset the Endurance Series Headphones?

    For all models except Endurance Peak:
    Press the headphone touch control located on the RIGHT ear loop for 15 seconds while the headphones are being charged.
    Note that resetting the Dive will not erase music contained in the MP3 memory.

    Endurance Peak reset: While the pods are being charged, tap the touch pad on the right pod once, then tap again and hold for approx 18 seconds, or until the LED blinks.

    Endurance Run 2 Wireless reset: Disconnect the earbuds from the paired source device and then press and hold the volume(+) & volume(-) buttons simultaneously for 5 seconds. 

  • How do I reset this unit back to factory settings?
    1. Turn the unit ON.
    2. Press and hold the VOLUME + and PLAY/PAUSE buttons at the same time for more than 5 seconds.
    3. Unit is now reset.
  • How do I reset to factory defaults?
    Press Phone and "volume +" > 2 sec. Power must be on.
  • How do I see that battery is low?
    The charging LED on the headset will flash red when the battery is low. For the ELITE models, a more accurate indication of remaining battery time can be seen on the fuel gauge in the app.
  • How do I see that the headphone is fully charged?
    The red light in the charging status LED on the right cup will turn off.
  • How do I see when my JBL E45BT or E55BT is fully charged?
    While charging, the charging indicator diode is lighting constantly. When charging is complete, the light goes out.
  • How do I skip tracks on the Everest 310/710 headphones?
    To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.
  • How do I skip tracks on the Everest 750NC?
    To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.
  • How do I skip tracks on the Synchros E30?
    The track control button is located in the center of the inline microphone. This also serves as the pause/play button and enables you to answer and hang up phone calls. Two quick clicks on the center button will skip the tracks forward to the next song. Multiple quick clicks will skip the tracks backward. Compatibility may vary with some older phone models.
  • How do I skip tracks on the T205?
    Two quick clicks on the microphone will skip the track forward. Three quick clicks on the microphone will skip the track backward to the previous song.
  • How do I switch the enhancer sizes?
    The best way to remove the enhancer from the ear bud is to gently pull back the outer rim of the enhancer that is located around the base of the ear bud. When replacing the current enhancers with a different size, please make sure to align the funnel of the enhancer tip over the small speaker screen of the headphone casing. The LEFT enhancer will feature the square cut out that allows you to receive your Heart Rate reading. It is important that the small digital square on the ear bud is fully exposed and the enhancer cut out is placed around it and not over it. If the enhancer is not attached properly, you will hear the audible voice stating that it cannot receive an accurate reading on your heart rate and you will need to readjust the enhancer.
  • How do I turn off my E45BT or E55BT?
    The on/off button is a spring-loaded slider button. Press the button upwards against the spring pressure, and hold it there for about three seconds. Now you will hear the "off" prompt sound in the headphone speakers, and the LED light goes out. Now the headphones are switched off. Please note that if you do not play music or press any button for about 10 minutes, the headphones will switch off automatically.
  • How do I turn off my internal TV speakers?
    Every TV is different, but most current TVs will let you turn off your internal TV speakers in the Settings menu under the Audio section.
  • How do I turn off my internal TV speakers?
    Every TV is different, but most current TVs will let you turn off your internal TV speakers in the Settings menu under the Audio section.
  • How do I turn off the device?
    Press and hold the center button for 3-5 seconds until the audible voice states “power off” you will briefly see a red light before it completely powers down.
  • How do I turn off the Google Assistant on the JBL Everest 310GA and 710GA?
    It is not possible to turn the Google Assistant feature off on the headphones, but if you turn off GA on your phone, the headphones won't trigger. On the Everest GA models, the Google Assistant feature is in fact than an extension of your phone, so once you connect to your phone via BT, when you touch the right ear pod, it commands your phone to open the "Hey Google" command.
    The only way to stop that from happening is to change the Google settings on your phone to deactivate Google Voice Match, or deactivate Google Assistant entirely. 
     
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