How To

Support Overview / How To

How To

1217 results

Sort

Page size

Endurance Series Headphones: Phone Information

To answer call, press the "L" on the JBL logo on the RIGHT ear for 1 second. To hang up, press the "L" for 1 second. To ignore the call, press and hold the "L" for 2-3 seconds.

Was this helpful? Thank you for your feedback!
Endurance Series Headphones: Switching Devices

To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.

Was this helpful? Thank you for your feedback!
Endurance Series Headphones: Track Control

To pause/play press the "L" on the JBL logo located on the RIGHT ear for 1 second. If you want to skip the track forward, press the "L" on the JBL logo on the RIGHT ear hook for 2 seconds. To skip tracks backward, press the "L" on the JBL logo on the RIGHT ear hook for 3-4 seconds.

Was this helpful? Thank you for your feedback!
Endurance Series Headphones: Volume Control

To control the volume, simply move your finger up the ridges above the JBL logo on the RIGHT ear to increase the volume. To decrease the volume, move your finger down along the ridges.

Was this helpful? Thank you for your feedback!
EQ Settings and Surround Information

In order to adjust your EQ settings you must follow these instructions: In your Windows 10 taskbar, right click on the volume icon. It should bring up your selected output device. If “Speakers (JBL Quantum *model* Game)” is not selected, please proceed to the next step.
In the upper right hand corner, select the arrow. This will display a list of output devices on your PC. Please select “Speakers (JBL Quantum *model* Game)” After selecting 'speakers' you will now be able to adjust your EQ settings to your preference.

Was this helpful? Thank you for your feedback!
Factory Reset Information

Power on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settings

Was this helpful? Thank you for your feedback!
Factory Reset Procedure

To reset the JBL Charge 5, Charge Essential or Charge Essential 2:

Volume+ & Play/Pause Long press for 2 seconds while the speaker is ON

Please note: If the Charge 5 was previously paired with any phones/tablets, please remove the speaker from your list of paired Bluetooth devices. Now it has been restored to its factory settings, it will automatically enter into pairing mode the first time you power it on.

Was this helpful? Thank you for your feedback!
Firmware Information - JBL Firmware Update App

If you are experiencing issues with your headphones' Bluetooth disconnecting and reconnecting while on standby, there is a new Firmware Update app to resolve this issue. Start by downloading the app "JBL Firmware Update" (see links below).
Google Play Store: https://play.google.com/store/apps/details?id=com.jbl.tune.update
App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663

Once downloaded, you can update your headphones firmware from there.
Below you can see step by step images of the update process.

Was this helpful? Thank you for your feedback!
Fit and Sizing

Try all Flex Fit Ear fins included (S/M/L) to find a snug fit for stability during workout. Usually the biggest size that fits comfortably in your ear will provide the most stability. Try all ear tip sizes (S/M/L) to find a snug seal for optimum sound quality, and look for a balance of comfort and acoustic sealing.

Was this helpful? Thank you for your feedback!
FLIP 6: Software Update Release Notes
FLIP 6

Software Update Release Notes

------------------------------------------------------------------------

Version: 0.6.9.6

Release Date: January 24th, 2025

Release Media: OTA (over the air) Update through JBL Portable App

What’s New
1. Updated standby time
2. Improved Samsung TV compatibility
3. Performance improvement
------------------------------------------------------------------------

Version: 0.6.9.3

Release Date: July 5, 2024

Release Media: OTA (over the air) Update through JBL Portable App

What’s New
1. Fixed issue where a popping noise can be heard when pressing the power button to turn off the speaker
------------------------------------------------------------------------

Version: 0.6.8.9

Release Date: October 31, 2023

Release Media: OTA (over the air) Update through JBL Portable App

What’s New
1. Improved PartyBoost capability
Was this helpful? Thank you for your feedback!
FM Preset Stations

AUTO SCAN:
Long Press Enter/ Exit to Auto Scan
Auto Scan will automatically search for all available stations and save to Presets

TUNE DOWN / TUNE UP:
Press 1x to tune down/up by step, manually
Press 2x to tune to the previous/next preset station

Was this helpful? Thank you for your feedback!
Focus 500 Headphones: Pairing Information

To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Focus 500/700 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.

Was this helpful? Thank you for your feedback!