How To

Support Overview / How To

How To

1217 results
  • Why can't I hear audio from my headphones?

    Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 400 Game, right-click, and select "Set as Default Device".  Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly. Check the JBL Quantum 400 Game device and make sure it is not muted or turned all the way down.

  • Why can't I hear game or music audio?
    Make sure the volume is turned up and that the correct device has been selected in the system sound settings. Check the computer volume levels and make sure it is not muted or turned all the way down.
  • Why can't I hear game or music audio?
    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 910 Wireless Game, right-click, and select "Set as Default Device".  Check your headset's game audio chat balance dial and ensure that the balance is correct. Check the JBL Quantum 910 Wireless Game device and make sure it is not muted or turned all the way down.
  • Why can't I hear my teammates?
    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default communication device is selected under Control Panel > Sound > Playback. Select JBL Quantum ONE Chat, right-click, and select "Set as Default Commuication Device". Check your headset's game audio chat balance dial, and ensure that the balance is correct. Check the JBL Quantum ONE Chat device and make sure it is not muted or turned all the way down.
  • Why can't your teammates hear you?

    Make sure the headset volume control is turned up and your microphone is unmuted. Check that only one voice chat application is in use while in-game. If you're connected to the PC, make sure that the communication device is selected under Control Panel > Sound > Recording. Select the JBL product and select "Set as Default Device". Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly.

  • Why can I not use Amazon Alexa in my country?

    -       Alexa is not available in all languages and countries. For countries without Amazon Alexa, you can double tap to activate the native voice assistant on your mobile device.

  • Why can I not use Google Assistant in my country?

    -       The Google Assistant isn’t available in certain languages and countries. For countries without Google Assistant, you can double tap the left ear cup on the headphone to activate the native voice assistant on your mobile device.

  • Why can’t I hang up the call by pressing MFB button?
    Please check your OS version. If you are using an iPhone with OS version of 8.3 or lower , please upgrade your system to the latest version.
  • Why does it take more than 3,5 sec. to turn On / Off the ANC?
    The BT module takes approximately 3 seconds to activate and connect with the headphones.
  • Why does my JBL Micro II go into standby after one or two minutes, and how can I make it stay on?
    If your Micro II does not sense an audio signal on its input, it goes into Standby to save power. It should wake up again when audio is sensed. Since Micro II senses audio on its input, not on the speaker volume, always turn up the volume on the source, then control speaker volume on the Micro II. This way it will not go into Standby unless music stops.
  • Why doesn't Spotify Connect and Amazon Music streaming work well on a wired Ethernet connection?

    There is a known issue that Spotify Connect and Amazon Music are not stable over a wired connection. If you primarily use these services, it is recommend to connect to the home network via Wi-Fi.

  • Why does the speaker automatically turn itself off?

    When not connected to AC power, the speaker will be automatically switch off after 1 hour of inactivity to save battery consumption. You can adjust the auto standby time on JBL One app.

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