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My Flip 3 does not respond after update. What can I do?

Try below steps. Attach the charger so the device is charging. While charging: First try to hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds (this resets the Flip 3 to factory settings). If this does not help, press and hold the "Volume +" and "Link" buttons for more then 10 seconds (this will exit demo mode). As a last step, short press on the "Volume -" & "Volume +" & "Phone" buttons. If the device will still not turn on, it has a defect.

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My earbuds are disconnected for the left & right, what could I do?

1. Insert both earbuds into the charging case.
2. Try to click 5 times on both left and right earbuds button simultaneously, to reconnect left and right earbuds.

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My device is waterproof, but what about salt water or chlorine water?

Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.

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My Authentics L8/L16 can not connect to Wi-Fi network. How come?

If you are experience connectivity problems with Wi-Fi connection, please try to reset all Wi-Fi settings. This can be done by pressing power button for 10 seconds, the power button will quickly flash to indicate it has been reset. After you have reset all Wi-Fi settings, please shutdown the device and pull out the power cable from the wall socket. Put back in the power cable into the wall socket and try do the Wi-Fi setup again.

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Multi-Point Connection Support

This product features Multi-Point Connection which allows you to be connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone.

To connect to two devices at the same time:

1. Power on your product.
2. Make sure that the device you wish to connect to has the BT settings on and within range.
3. If this is the first time connecting your product, you will notice a flashing LED to indicate that it is searching for a device to connect to. (If this is not your first time, your product will automatically reconnect to the last device it was connected to)
4. Under your BT settings, go to discoverable devices and the product name should pop up within a few seconds. Depending on the device you are using, you may have to tap on the product to complete the connection.
5.Now that you are connected to the first device, push the BT button on the product to connect to the second device. The product should start searching for the second device by displaying a flashing LED.
6. Go to your BT settings on your second device. The product should pop up on your discoverable devices should pop up within a few moments.

(Please Note: If the product does not show up on your discoverable devices while it is in pairing mode, quickly turn off your BT settings and turn it back on. This will typically result in resetting the BT search in which your product should pop up on discoverable devices within a few moments)

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Microphone use while using Wired Aux Connection

While using the Wired Aux Connection, the microphone will be switched off.

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Microphone Sound or Distortion Issues

Make sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.

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Microphone Placement

Below you can see the placements of the microphones on some of our headphone models:

Live Pro+ TWS

Tour Pro+ TWS

Tour One

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Microphone Pairing and Behavior

If the wireless mic is out of signal range, you will experience drop outs or no sound. Once range is reestablished, the speaker should automatically detect the mic and resume connection within less than 3 sec.

When a wireless mic is connected, the speaker will play a notification sound once. If two wireless mics are connected at the same time, there may be a 1 sec gap between the two notification sounds.

If one of the wireless mics is not working, we recommend the following:

1. Turn off the speaker
2. Turn on the mic and place it on top of the speaker
3. Turn on the speaker
4. The speaker should automatically pair with the new mic within 3 min and play a notification sound

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Microphone Information

Yes. This headphone has a built in microphone. To answer a call, press the power button which is located on the Left Ear Cup for 1 second. If you wish to hang up the call, press and hold the power button for 2 seconds.

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Microphone Cleaning (handheld mics)
Microphone Cleaning (handheld mics)

There are two very important reasons to keep your microphone clean.
1. Hygiene/Germs, especially when a mic is used by multiple people, can unknowingly be spread.
2. Dried spit, dust, dirt and debris can build up in the screen and sponge, negatively affecting the microphones’ ability to accurately pick up and reproduce the voice or instrument.
To clean the microphone…
1. Remove/Unscrew the grille from the microphone, turning counter-clockwise.
1. Remove the foam from the inside of the grille.
1. Wash the foam with warm water and dish soap.
2. Clean the grille with any household non-abrasive disinfectant/cleaner.
3. Thoroughly dry both the grille and the foam.
4. Insert the foam into the grill.
5. Screw the grille back onto the microphone, turning clockwise.
NOTE: For quality purposes, it is recommended that the screen of the microphone be cleaned once per month when used on a regular basis. For hygienic purposes, when used by multiple people, cleaning is recommended more often, possibly even nightly.
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Mic Monitoring Support

Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.

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