How To

Support Overview / How To

How To

1217 results
  • Will the head tracking function (JBL QuantumSPATIAL 360) work when connected to a PC/PlayStation/Xbox without the JBL Quantum Engine installed?

    When connected to a device using the Wireless USB (A or C) dongle the head tracking feature (JBL QuantumSPATIAL 360) will work. To enable JBL Quantum 360SPHERE and spatial calibration the JBL Quantum Engine is required.

  • Will the head tracking feature work when connected via Bluetooth for the JBL Quantum 910P/X?

    The head tracking will only work when connected via the wireless USB (A or C) dongle. The reason for this is that the head tracking technology uses a lot of processing power and a low latency connection.

  • Will the DUET go into standby by itself?
    Yes, if no audio is present and no buttons are pressed, DUET will go into standby after approx. 10 minutes.
  • Will party mode transform stereo pairs into mono singles?
    No, the re-broadcast signal is in stereo. Stand alone speakers will play both Left and Right channels.
  • Will my soundbar enter standby-mode automatically?
    Yes, after 10 minutes of no audio activity, the soundbar will enter standby-mode automatically. Or you can do it yourself by short pressing the Power button.
  • Will my music be interrupted if I want to use my phone for other purposes while casting?
    Yes, when casting music to your JBL Playlist, your speaker is connected to Google Cloud, which will turn your smart device into a remote control, rather than streaming music directly to the Playlist. You can easily do other things with your phone while using Chromecast, such as gaming, texting, make calls, watch Youtube etc. This will not interrupt the music that you are casting.
  • Will it work with a wireless microphone?
    No - it is not designed to work with a wireless microphone.
  • Will Harman Display Surround always be on?
    Only if you have pressed the button on the remote or Boost TV itself.
  • Will Control Xstream switch off when they are not used (standby)
    This speaker will go to standby mode after 10 minutes inactivity. It turn on when you start playing to it again.
  • Wi-Fi vs. Bluetooth streaming
    Using Wi-Fi allows you to listen to your music in a higher sound quality since Bluetooth protocol compresses the audio signal, where Wi-Fi data easily stream HD Audio content. Take calls without interrupting your current audio music, where Bluetooth will interrupt the stream, because it is a one-way protocol. Control your music from anywhere in the house, where Bluetooth have a limited range. Play the same music across multiple speakers and when using the newest connect features, such as Spotify Connect or Chromecast built-in, then you don't have to worry about battery life, since the devices playing is doing all the data transmission compared to Bluetooth, where it is data between source and device.
  • Why is the sound from the ELITE models different with NC activated?
    In the ANC on mode, we take advantage of advanced signal processing to finely tune, and personalize the audio performance. In passive and in ANC off mode, that signal processing is not running, so you may hear a difference in audio performance
  • Why is there no USB-C PD Adaptor included with my speaker?

    To minimize e-waster, we consciously choose not to include a USB-C PD Adaptor in our speaker packaging.

    You can purchase the dedicated 15-60W JBL USB-C PD adaptor on jbl.com or any other retail stores. Simply connect the USB-C PD Adaptor with your speaker and enjoy the guaranteed performance JBL promised.

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