How To

Support Overview / How To

How To

1217 results
  • Can my 110 volt component perform if plugged into a 220 volt outlet?
    These units do not offer multi-voltage power supplies. However, you can use a domestic 110 volt component overseas with the addition of a step-down transformer, available at most electronics stores.
  • Can JBL Soundgear be used with a TV or with video games?
    Yes, you can use your Soundgear for TV watching or playing video games. You can use the TV speakers and the Soundgear simultaneously, they will be synchronized in time.
  • Can I wirelessly link JBL Flip 4 together with JBL Flip 3, Pulse 2 or Xtreme?
    No, JBL Flip 4 can wirelessly link with JBL Connect+ compatible speakers only. Currently, the Flip 4, Pulse 3 and Charge 3 ( after a firmware upgrade ) have the JBL Connect+ feature
  • Can I wear these headphones in the rain?
    Although the product is Water Resistant and Sweat Resistant, continuous exposure to water over an extended period of time may damage your earphones.
  • Can I Wear the Earphones in the Rain?
    Although the product is Water Resistant and Sweat Resistant, continuous exposure to water over an extended period of time may damage your earphones.
  • Can I use the Voice Assistants without internet?

    -       No, your Voice Assistant operates in the cloud and needs to be connected to the internet. .

  • Can I use the speaker/soundbar without the App?
    Yes, however, the JBL ONE App gives you another level of control over the speaker/soundbar.
    Through the App, you can personalize the performance, such as:
    • Customizing EQ settings
    • Setting up our new feature called: My Moment 
    • Connect your favorite streaming music services.
  • Can I use the Soundgear with its BTA 20 Bluetooth transmitter with all kinds of sources?
    Yes, all sources that output analog stereo line-level signals or stereo audio optical digital signals may be used, cable-connected to the BTA 20 transmitter. Digital signals must be in PCM format. So if you have a CD player or an FM radio, you can connect the BTA 20 to it, and transmit to your Soundgear (or to other Bluetooth headphones that support the format). Please note that record players need an additional preamplifier to work this way. Of course a TV set can be connected as well, either via optical digital PCM output, via line outputs or via headphone output.
  • Can I use the OR 300 without the Oculus Rift?
    No, the OR 300 headphones are specifically made for the Oculus Rift. These headphones will not work with any other device.
  • Can I use the OR100 without the Oculus Rift?
    Unfortunately, the OR100 are specifically designed for the Oculus Rift only. You cannot use these headphones on other devices.
  • Can I use the JBL Quantum 800 in USB mode
    The JBL Quantum 800 can only be used via a 3.5mm, Bluetooth, or 2.4Ghz wireless connection.
  • Can I use the Game-Chat balance dial on my headset with all connections?
    The Game-Chat balance dial only works when your headset is powered on. Please note that it supports connection with a USB Type A to C cable and a wireless transmitter dongle, but doesn’t support connection through a 3.5mm cable or Bluetooth for mobile games.
    The Game-Chat balance dial is compatible with PC and Mac, but not with PS4 I 5, Xbox Series X | S, Nintendo Switch or Mobile.
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