How To

Support Overview / How To

How To

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  • Differences between True Adaptive Noise Cancelling and Adaptive Noise Cancelling

    The True Adaptive Noise Cancelling technology that is features in our CLUB ONE automatically adjusts noise-cancelling levels in real-time, 50,000 times per second to account for environmental ambient noises and personal attributes such as movement, hair and eyeglasses to deliver best-in-class Noise Cancelling and immersive sound in any environment.  
    With the help of Feedforward and Feed Backward microphones, the Adaptive Noise Cancelling technology which is a feature in our CLUB 950NC and CLUB PRO+ TWS, fully monitors exterior sounds picking up low-frequencies and neutralizing them before they reach the ear. The headphones generate a sound that's phase-inverted by 180 degrees to the unwanted noise, resulting in the two sounds cancelling each other out. 
    In addition, all headphones allow the listener to adapt or adjust the level of ambient noise through features like Ambient Aware and TalkThru.

  • Connection issues using PartyBoost or Connect+

    If there are drop out or connection issues when using PartyBoost or Connect+, it could be one of three things.

    1.      Units are too far apart (move units closer together) 

    2.      Interference from other 2.4gHz wireless units in the area.

    3.     Unit is no longer working as designed

    Here are some steps to isolate the issue:

     Try taking the units out of the house and test it outside with no interference to see if you still experience connectivity issues. If you still experience connectivity issues, please try steps below:

    Whatever unit drops off, remove that from the chain. Test the rest of the speakers and keep doing it until you find the speaker that is causing the drop outs.  If all speakers begin to drop off, please try a different order and repeat. Repeat this process with each unit being the “main speaker”. 

     Make sure to turn off all WiFi/RF devices. (Router, laptop, baby monitor, Nest cams, IP cams, WiFi switches, WiFi outlets, WiFi lights, cordless phones, etc.) 

    You should be able to identify the issue/speaker by following these steps. 

  • Connecting to your Car
    It is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )
  • Connect Feature Information
    This product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.
  • Club Series Button Information
    The right ear cup features volume and (longer press) skip back/forward button, Aux input and USB charging port. On the left side ear cup the CLUB headphones feature the standby button, Bluetooth button and the Smart Ambient button (for Ambient Aware and TalkThru) or, with a longer, the ANC button. JBL has also placed an aux port on the left ear.
     
  • Cleaning - how is this done?
    The silicone ear-tips can be removed and washed in lukewarm water with a little dishwasher liquid. Do not put the headphones into water. Wipe them off with a damp cloth with mild solution of dishwasher liquid. The actual opening for sound can be carefully cleaned with a cotton swab and lukewarm water with dishwasher liquid. Make sure that no water floats into the headphone.
  • Charging the Speaker When Wet
    You will need to dry the charging port completely before plugging in power for charging.
     
  • Charging Information
    To charge the headphones, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly. Battery life can last for 10-hours per charge. You may recharge your earphones for another 40-hours playtime with the charging case. It takes 2 hours to fully charge the charing case.  
  • Charge and play at the same time!
    Yes, you can use the headset while charging!
  • CHARGE 5 WI-FI: Software Update Release Notes

    CHARGE 5 WI-FI

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  24.25.41.60.00

    Release Date: June 28, 2024

    Release Media: OTA (over the air) Update

     

    What’s New

    1. Add ambient sound playback feature for Moment Button - Forest, Rain, Ocean, Citywalk
    2. Add product registration support in One App
    3. Performance enhancement

    ------------------------------------------------------------------------

    Version:  24.11.11.60.00

    Release Date: April 9, 2024

    Release Media: OTA (over the air) Update

     

    What’s New

    1. Add Roon Ready feature
    2. Multi-Channel Bass optimization
    3. Performance enhancement

    ------------------------------------------------------------------------

    Version:  23.43.41.60.00

    Release Date: November 15, 2023

    Release Media: OTA (over the air) Update

     

    What’s New

    1. Add support for Immersive Audio feature
    2. Add support for TIDAL Connect

     

  • CHARGE 5: Software Update Release Notes

    CHARGE 5

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  0.8.9.0

    Release Date: January 15th, 2025

    Release Media: OTA (over the air) Update through JBL Portable App

     

    What’s New

    1. Updated standby time
    2. Improved Samsung TV compatibility
  • Changing the name of the speaker
    1. In order to change the name of the speaker, you must first connect your speaker via Bluetooth and then download the JBL Connect app.
    2. Once the app is downloaded choose app and wait for it to recognize your device.
    3. Now that your speaker is highlighted, choose the gear located either below or to the right of the speaker image.
    4. Once you choose the gear you will have the option to edit the name by clicking on the small pencil icon.
    5. After you change the name, you will see a notification stating to "Reconnect to  Apply New Name"
    6. Go to your Bluetooth settings select "Forget This Device" and then reconnect to establish the new speaker name.
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