Support Overview / Headphones / Gaming / JBL Quantum 810 Wireless
JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Hero JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Front JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Detailshot 1
JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Hero

JBL Quantum 810 Wireless

Level up to the JBL Quantum 810 Wireless with Hi-Res certified JBL QuantumSOUND that makes even the tiniest audio details come in crystal clear and JBL QuantumSURROUND, the best spatial surround sound for gaming with DTS Headphone:X version 2.0 technology. With 2.4GHz wireless connection and Bluetooth 5.2 streaming and 43 hours of battery life that charges as you play, you'll never miss a second. Designed for gaming environments, the voice-focus boom mic and noise suppression technology guarantee you'll always come in clear whether you're talking strategy with your team or ordering a pizza. Adjust the Discord-certified dial for the perfect balance, then run and gun all day and night with the convenience of a smaller 2.4 GHz dongle and the comfort of premium leather-wrapped memory foam ear cushions.

Product Specifications

General Specifications

Driver size (mm) 50

Audio Specifications

Passive Frequency Response 20 Hz – 20 kHz
Active Frequency Response 20 Hz – 40 kHz
Driver sensitivity at 1kHz/1mW (dB) 95
Dynamic frequency response range (Hz) 20 Hz - 20 kHz
Impedance (ohms) 32

Dimension Specifications

Weight (g) 418
Weight (oz) 14.7
Charging Cable Length (m) 1.5
Charging Cable Length (ft) 4.9
Ear Cup External Height (in) 3.8
Ear Cup External Width (in) 3.4
Ear Cup Internal Height (in) 2.4
Ear Cup Internal Width (in) 1.7
Ear Cup Depth (in) 1.1
Ear Cup External Height (cm) 9.7
Ear Cup External Width (cm) 8.7
Ear Cup Internal Height (cm) 6.2
Ear Cup Internal Width (cm) 4.2
Ear Cup Depth (cm) 2.7
Audio Cable Length (ft) 3.9
Audio Cable Length (m) 1.2

Control Connect Specifications

Bluetooth version 5.2
Bluetooth profiles A2DP 1.3, HFP 1.8
Bluetooth frequency 2400 MHz - 2483.5 MHz
Bluetooth transmitted modulation GFSK, /4π DQPSK, 8DPSK
Bluetooth transmitter power <12 dBm
Please consult the documents for in-depth specs

Documents & Downloads

Spec Sheets

Manuals

Quick Start Guide

Other

Gallery

JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Hero
JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Hero JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Front JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Detailshot 1 JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Detailshot 2 JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Detailshot 3 JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Detailshot 4 JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Detailshot 5 JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Detailshot 6 JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Detailshot 7 JBL Quantum 810 Wireless - Black - Wireless over-ear performance gaming headset with Active Noise Cancelling and Bluetooth - Detailshot 8

Videos

What’s in the Box

  • 1 X JBL Quantum 810 Wireless headset
  • 1 X USB Charging Cable
  • 1 X 3.5 mm audio cable
  • 1 X USB wireless dongle
  • 1 X Windshield foam for microphone
  • 1 X Quick Start Guide | Warranty card | Safety Sheet
JBL Quantum 810 Wireless - What's in the Box

FAQs & How-Tos

How to set up your microphone

Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
FLIP DOWN.png


How to check your PC settings for the correct recording device
1. Go to Control Panel
Control panel.png
2. Select Hardware and Sound
Step 2.PNG
3. Click on Sound
Step 3.PNG
3 Select  Recording
Recording tap.jpg

4. Make sure to select the proper recording device.

  1. Right-click on it Quantum headset.

    Set default communication device.jpg

  2. Now select "Set Default Device" or Select "Default Communication Device"

    Set default communication device 2.jpg

5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties
Properties.jpg

6. Choose Levels.
Levels 1.jpg

7. Adjust accordingly.
Levels 2.jpg  

Please also make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
Check that your headset's Game-Chat balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumEngine PC software.
Volume issue Q800 - Part3.png

If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumEngine software.
Volume issue Q800 - Part4.png

Finally, you can also do a short press on the Smart Ambient button on the headset (if your headset, has this feature)
Volume issue Q800 - Part5.png

No sound when playing or listening to music
Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.
 
JBL Quantum 800/ONE: ANC (Active Noise Cancelling)/TalkThru Button Behavior Explained
The single ANC/TalkThru button accomplishes several tasks, turning the ANC on and off, and turning the TalkThru on and off.  It behaves slightly different than you might expect.  Here is a description of how to accomplish each task.

To turn ANC on and off
Short Press: ANC On (voice prompt states ANC On)
Short Press: ANC Off (voice prompt states ANC Off)

To turn TalkThru on and off
Long Press: TalkThru On (voice prompt states TalkThru On)
Short or Long Press: TalkThru Off, but ANC is now On (voice prompt states ANC On)
Short Press Again to turn ANC Off as well (voice prompt states ANC Off)

NOTE:  The voice prompt will never state that TalkThru is Off.
 
How RBG lighting work for console games

JBL Quantum 400 and ONE are compatible with USB C to A cable to enjoy PS4 console with RGB Lighting on, and Quantum 600 and 800 with wireless-enabled by USB dongle also gives lighting moment on PS4 console games.

*NOTE that RGB will not light up when connecting with 3.5mm cable to any device (PC, Console, Mobile, etc.) because the cable doesn't have power enough for the RBG lighting.

 

JBL Quantum ONE and Quantum TWS: How do I clean my headset?
You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.
Microphone Sound or Distortion Issues
Make sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.
Which products are supported by the JBL QuantumENGINE software?
JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINE
How to avoid WiFi interference for your headphone

You might have to add a USB extension dock to get the JBL Quantum 350/600/800/810 dongle as close to the headset, or place the common sources of interference (e.g. routers, Wi-Fi speakers etc.) as far from the JBL Quantum 350/600/800/810 dongle.

How to update the headset
You can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.
Why are my headphones shown as “speakers” on Windows?

The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.

Pairing Issues
Try a manual pairing of the headset and the dongle.
Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
If the dongle can’t be manually paired either, please contact customer support.
 
How to switch between Game and Chat balance
Yes, you can adjust the game and chat audio balance by rotating the dial-up and down. When you rotate the dial, you'll feel a notch that indicates the balance is 50% game and 50% chat. The slider on Quantum ONE is different and has no notch but instead a visual indicator.
QUANTUM ENGINE: Software Update Release Notes
QUANTUM ENGINE
Software Update Release Notes
------------------------------------------------------------------------
Software Version:  V1.11.0.1511
Release Date:  September 19, 2022
Release Media:  Website & Quantum ENGINE

What’s New
  1. Improved firmware stability upgrading process flow for the QUANTUM 910.

------------------------------------------------------------------------
------------------------------------------------------------------------


QUANTUM ENGINE
Software Update Release Notes
------------------------------------------------------------------------
Software Version:  V1.11.0.1510
Release Date:  August 24, 2022
Release Media:  Website & Quantum ENGINE

What’s New
  1. Added support for the new QUANTUM 910 Wireless Headphones
  2. Over 30 improvements addressing user interface, usability, and stability of the app for a better user experience.

QuantumENGINE

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