On-Ear

  • My JBL Headphones App Support
    This headphone is supported by the My JBL Headphones App.
  • My JBL Headphones App Support
    This headphone is supported by the My JBL Headphones App.
    Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
  • Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
  • Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
  • Power and Pair Information
    Press and hold the power button located on the RIGHT ear cup. Make sure that the device is on and in Bluetooth range. If this is the first time connecting the device, it will automatically go into pairing mode. You will notice the LED light alternate between blue and white as it searches for a device to connect to. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect.
    Reset Information
    To reset the headphones, power on the headphones and plug in the USB cable into a USB charger or USB port. Paired mobile devices should disconnect and the led should be constant white. When unplugging the USB cable, the headphones will power off. When manually powering on the headphones, and the last connected mobile phone is not in range, the headphones will revert to Bluetooth Pairing mode ( blue led will blink ) after 5 seconds.
    Headphone Material Information
    These headphones consist of plastics, synthetic leathers and foams. All JBL Jr products were put through extensive tests and are compliant with Standard Consumer Safety Specification for Toy Safety.
    Microphone Information
    Yes. This headphone has a built in microphone. To answer a call, press the power button which is located on the Left Ear Cup for 1 second. If you wish to hang up the call, press and hold the power button for 2 seconds.
    More FAQs
  • How can I reset my JBL headphones?
    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.
    My JBL Headphones App Support
    This headphone is supported by the My JBL Headphones App.
    Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    Do JBL Club Headphones Support aptX?
    JBL Club headphones do not support aptX. There are a number of different platforms available and our choice was driven by the one that provides the combination of best sound quality and user experience. The platform that we have selected perfectly fits the requirements of the JBL Club series including voice integration and audio customization whilst supplying the Hi Res-certified headphones with the quality of audio they deserve.
    More FAQs
  • Is Volume Control Supported?
    This headphone does not feature volume control. You must manually control volume from your device.
    How to Turn off your TWS Headphones
    1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).
  • Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
  • My JBL Headphones App Support
    This headphone is supported by the My JBL Headphones App.
    Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
  • My JBL Headphones App Support
    This headphone is supported by the My JBL Headphones App.
    Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
  • Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

  • I cannot activate Google Assistant when touching the dedicated button, why?
    It sounds like you are living in a country where Google Assistant has not yet been officially released. When Google releases the Google Assistant to more countries, the Everest GA headphones will open up for this feature. It may require a software update for this to happen. For now, you can use them as normal Bluetooth headphones and wait for the release to use the Google Assistant feature.
    Is there an app for the EVEREST Bluetooth models that are not one of the ELITE models with ANC?
    No, the app works with the ELITE models only. These are the ones that feature Active Noise Cancelling.
    What is the requirement for the JBL Everest GA series?
    These are the supported languages for the Everest GA series.
    • English (US, UK, CA, IN, AU)
    • German
    • French (CA, FR)
    • Japanese
    • Portuguese (BR)
    More will be added in future Google releases.
  • Is it possible to listen to music on TUNE600BTnc while charging it?
    Yes, but only via cable, and noise cancelling cannot be activated meanwhile. Since the charging socket is located on top of the ear pod, adjustment is limited in that direction while the micro-USB plug is inserted.
    How to reset Tune 500/600 BT Headphone
    In order to reset the headphones: 

    Long Press of volume + and volume - at the same time while the unit is on. Make sure that bluetooth is NOT on and connected to any device. 
    When reseting, LED will blink faster. 
    Is the Tune600BTNC water-proof?
    No. The 600BTNC headphone does not feature any IPX rating that protects it against sweat or water. Over exposure to water can compromise the controls on the headphones.
    Can I use my TUNE600BTnc as noise-reduction headset without music?
    Yes, you can activate the noise reduction circuits alone, with no connection to a source device by Bluetooth or cable. The headphones will stay on as long as there is power in the battery, which is close to 30 hours for pure NC function. Please note that there is a slight residual noise from the NC system, which will be drowned out by music playing, or by surrounding noise such as airplane noise. If you use the NC in surroundings that are near quiet to begin with, you may not get an improvement in noise level.
    More FAQs
  • Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
  • Headphone Material Information
    These headphones consist of plastics, synthetic leathers and foams. All JBL Jr products were put through extensive tests and are compliant with Standard Consumer Safety Specification for Toy Safety.
    Does the JR 300 have a microphone?
    No. The JR 300 is a standard plug and play headphone with no microphone or track features.
  • Power and Pair Information
    Press and hold the power button located on the RIGHT ear cup. Make sure that the device is on and in Bluetooth range. If this is the first time connecting the device, it will automatically go into pairing mode. You will notice the LED light alternate between blue and white as it searches for a device to connect to. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect.
    Reset Information
    To reset the headphones, power on the headphones and plug in the USB cable into a USB charger or USB port. Paired mobile devices should disconnect and the led should be constant white. When unplugging the USB cable, the headphones will power off. When manually powering on the headphones, and the last connected mobile phone is not in range, the headphones will revert to Bluetooth Pairing mode ( blue led will blink ) after 5 seconds.
    Headphone Material Information
    These headphones consist of plastics, synthetic leathers and foams. All JBL Jr products were put through extensive tests and are compliant with Standard Consumer Safety Specification for Toy Safety.
    Microphone Information
    Yes. This headphone has a built in microphone. To answer a call, press the power button which is located on the Left Ear Cup for 1 second. If you wish to hang up the call, press and hold the power button for 2 seconds.
    More FAQs
  • Can I connect to multiple devices at the same time on the Everest 310/710 headphones?
    To pair and connect to a different device, press and hold the bluetooth button located on the bottom of the right ear cup until you hear the audible voice stating "looking for device." Make sure the the device you are trying to connect to are in search mode. The headphones should display on "Discoverable Devices" within 2-3 seconds. Choose the Pair option and you should hear the audible voice state "connected" and the LED light should transition into a slow blinking blue light.
    Does the audio cable on the Everest 310/710 feature volume control?
    No the audio cable included with the Everest series headphones is a one button microphone that features pause/play, track control and gives you the ability to answer and hang up phone calls. You are able to control the volume when the headphones are connected through bluetooth.
    How does ShareMe work?
    For models E40BT and E50BT Connect the first headphone by BT to your mobile device Tap the ShareMe button once Tap the ShareMe button on the 2nd headphones twice ( ! ) The headphones will connect to each other. When changing volume on source device, or BT connected headphones, the volume will only change on THAT headphone ( and in some cases the source device, like iOS devices and newer Android ), not on the one connected via ShareMe. When changing volume on a via-ShareMe-connected headphone ( 2nd ), it will not change volume on source device, or on the BT-connected headphone. To sum up, both headphones have their individual volumes. For Everest models ( not ELITE ). Connect the headphones by BT to your mobile device Put the 2nd device ( speaker, headphones as long as they have Bluetooth ) in "BT discovery mode" Press the ShareMe button on the Everest headphone ( button marked with a little "s" ) The Everest will connect to BT device. (Please note that you may not be able to pair from the Everest to the Everest Elite models, or if you can pair, you may have dropouts in sound). When changing volume on source device, or Everest, the volume will only change on the Everest ( and in some cases the source device, like iOS devices and newer Android ), not on the device connected via ShareMe. When changing volume on via-ShareMe-connected BT device ( 2nd ), it will not change volume on source device or Everest. Please note that it is NOT possible to use ShareMe if you are listening to analog signal via cable. Bot the E-series and the Everest models will switch off the Bluetooth circuits as soon as you insert the audio cable, so re-transmission is not possible.
    Do the Everest Series headphones support AAC or aptX?
    Sorry, neither AAC nor aptX are supported.
    More FAQs
  • Is it possible to replace the ear pads of the OR 300?
    Yes, they are quite easy to remove, and with a little care, new ear pads can be fitted in one or two minutes. You can do this yourself.
    How much does one OR300 weigh?
    An OR300 weighs 42 g per earpiece.
    Can the size be adjusted on OR300?
    Yes, the click-on connector that holds the earphone in place on the Oculus Rift is adjustable in small clicks, longer or shorter.
    Is there an on/off function on OR300?
    No, the headphones switch on and off with the Oculus Rift.
    More FAQs
  • Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

  • How does ShareMe work?
    For models E40BT and E50BT Connect the first headphone by BT to your mobile device Tap the ShareMe button once Tap the ShareMe button on the 2nd headphones twice ( ! ) The headphones will connect to each other. When changing volume on source device, or BT connected headphones, the volume will only change on THAT headphone ( and in some cases the source device, like iOS devices and newer Android ), not on the one connected via ShareMe. When changing volume on a via-ShareMe-connected headphone ( 2nd ), it will not change volume on source device, or on the BT-connected headphone. To sum up, both headphones have their individual volumes. For Everest models ( not ELITE ). Connect the headphones by BT to your mobile device Put the 2nd device ( speaker, headphones as long as they have Bluetooth ) in "BT discovery mode" Press the ShareMe button on the Everest headphone ( button marked with a little "s" ) The Everest will connect to BT device. (Please note that you may not be able to pair from the Everest to the Everest Elite models, or if you can pair, you may have dropouts in sound). When changing volume on source device, or Everest, the volume will only change on the Everest ( and in some cases the source device, like iOS devices and newer Android ), not on the device connected via ShareMe. When changing volume on via-ShareMe-connected BT device ( 2nd ), it will not change volume on source device or Everest. Please note that it is NOT possible to use ShareMe if you are listening to analog signal via cable. Bot the E-series and the Everest models will switch off the Bluetooth circuits as soon as you insert the audio cable, so re-transmission is not possible.

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