JBL Authentics 500

Quick Start Guide & Downloads

FAQs & How-Tos

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After I set up Alexa and Google Assistant on this speaker, can I use Google Assistant to hear the notification I set up in the Alexa app?

No. Alexa notifications must be set up in the Alexa app and you can control the notification via Alexa voice only.

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After I set up Alexa and Google Assistant on this speaker, can I use Google Assistant to stop the music playback, alarm and timer triggered by Alexa or vice versa?

Yes, you can use the universal command “ Stop”, “Dismiss”, “Cancel” and “Quiet” to stop the current music playback, alarm and timer.

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After I set up Alexa and Google Assistant on this speaker, can I use Google Assistant to turn off lights I set up in the Alexa app or vice versa?

No, unless you have set up devices with both voice assistants, you cannot use Alexa to control devices you set up only in the Google Home app, or use Google Assistant to control devices you set up only in the Alexa app.

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AUTHENTICS 200/300/500: Software Update Release Notes
AUTHENTICS 200/300/500

Software Update Release Notes

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Version: 24.20.21.50.00

Release Date: May 23, 2024

Release Media: OTA (over the air) Automatic Update

What’s New
1. Add Roon Ready feature
2. Add Spotify HiFi support
3. Add AAC codec BT streaming support
4. Fixed bugs
5. Improved performance
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Version: 24.01.41.50.00

Release Date: January 16, 2024

Release Media: OTA (over the air) Automatic Update

What’s New
1. Normalized volume level when using stereo pairing with AirPlay 2
2. Add support for stereo pairing (Authentics 500)
3. Fixed bugs
4. Improved performance
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Version: 23.46.65.50.00

Release Date: November 27, 2023

Release Media: OTA (over the air) Automatic Update

What’s New
1. Add support for stereo pairing (Authentics 200/300)
2. Add support for Amazon HD Music (Dolby Atmos Music content supported on Authentics 500 only)
3. Fixed bugs
4. Improved performance
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Version: 23.33.55.50.00

Release Date: August 28, 2023

Release Media: OTA (over the air) Automatic Update

What’s New
1. Add support for Amazon Alexa & Google Voice Assistant
2. Add support for Dolby Atmos Music over Tidal inside the JBL One app (Authentics 500)
3. Improve sound quality
4. Bug fixes and improvements
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Can I create my own custom equalization settings?
Yes!
By using the JBL ONE app, you can change the equalization settings of your speaker/soundbar to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:
- BASS: Adjust the lower frequency sounds, such as bass or a kick drum.
- MID: Adjust the mid-frequency sounds, such as human speech.
- TREBLE: Adjust the higher frequency sounds for clarity.
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Can I use the speaker/soundbar without the App?
Yes, however, the JBL ONE App gives you another level of control over the speaker/soundbar.
Through the App, you can personalize the performance, such as:
- Customizing EQ settings
- Setting up our new feature called: My Moment
- Connect your favorite streaming music services.
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How can I get a software update?

Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the speaker/soundbar through Wi-Fi or the internet, if available

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How can I get further technical service?

In the JBL ONE App:
(1) Go to My Products, select your product
(2) Select Support tile
(3) Under General, select Product Support

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How can I get music services (e.g., Spotify, YouTube Music, etc.) working with voice assistants?

After setting up one or both voice assistants on your JBL Authentics speaker, you must make sure that you have connected your supported music service account to your Amazon and/or Google account in the Alexa and Google Home apps.

For Alexa, if you then set one of the music services as default in the Alexa app settings, you can play music from this service just by asking Alexa to play music.

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How does the Play button work with AirPlay video streaming?

After pressing the Play button, you must wait 3 seconds before you can press the Play button again when listening to videos over AirPlay.

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