SoundBars
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My Soundbar is not found during setup. How do I solve that?
- Ensure that your JBL One app device is less than 10m/33ft from the soundbar during the initial set-up.
- Ensure your JBL soundbar is plugged into power and the power LED is illuminated on the BAR.
- Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
- Temporarily relocate either the BAR or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
- Try using a different device with the JBL ONE app installed and connected to your home network.
Was this helpful? Thank you for your feedback!How can I get a software update?Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the product through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!How to do the surround speaker calibration?There are two steps in the calibration- Place the surround speakers beside your seating position and press the CALIBR button on the remote control. Follow the instruction to start the 1st calibration
- After the 1st calibration done, place the surround speakers in your desired location and press CALIBR on the remote control to start the 2nd calibration
Was this helpful? Thank you for your feedback!When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback! -
My Soundbar is not found during setup. How do I solve that?
- Ensure that your JBL One app device is less than 10m/33ft from the soundbar during the initial set-up.
- Ensure your JBL soundbar is plugged into power and the power LED is illuminated on the BAR.
- Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
- Temporarily relocate either the BAR or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
- Try using a different device with the JBL ONE app installed and connected to your home network.
Was this helpful? Thank you for your feedback!How can I get a software update?Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the product through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!How to do the surround speaker calibration?There are two steps in the calibration- Place the surround speakers beside your seating position and press the CALIBR button on the remote control. Follow the instruction to start the 1st calibration
- After the 1st calibration done, place the surround speakers in your desired location and press CALIBR on the remote control to start the 2nd calibration
Was this helpful? Thank you for your feedback!What does the Auto-Off function in the Music streaming App menu do?It is a feature that allows you to set a timer to turn off the device automatically.
For example, you can set it to "never" or 15, 30, 45, and 60 mins.Was this helpful? Thank you for your feedback! -
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My Soundbar is not found during setup. How do I solve that?
- Ensure that your JBL One app device is less than 10m/33ft from the soundbar during the initial set-up.
- Ensure your JBL soundbar is plugged into power and the power LED is illuminated on the BAR.
- Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
- Temporarily relocate either the BAR or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
- Try using a different device with the JBL ONE app installed and connected to your home network.
Was this helpful? Thank you for your feedback!How can I get a software update?Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the product through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!How to do the surround speaker calibration?There are two steps in the calibration- Place the surround speakers beside your seating position and press the CALIBR button on the remote control. Follow the instruction to start the 1st calibration
- After the 1st calibration done, place the surround speakers in your desired location and press CALIBR on the remote control to start the 2nd calibration
Was this helpful? Thank you for your feedback!When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback! -
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My Soundbar is not found during setup. How do I solve that?
- Ensure that your JBL One app device is less than 10m/33ft from the soundbar during the initial set-up.
- Ensure your JBL soundbar is plugged into power and the power LED is illuminated on the BAR.
- Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
- Temporarily relocate either the BAR or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
- Try using a different device with the JBL ONE app installed and connected to your home network.
Was this helpful? Thank you for your feedback!How can I get a software update?Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the product through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!Does the JBL 300/500 support DTS?No, the JBL Bar 300/500 does not support DTS.
It supports the following Dolby Audio formats:
Dolby Atmos
Dolby Digital
Multichannel PCMWas this helpful? Thank you for your feedback!When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback! -
My Soundbar is not found during setup. How do I solve that?
- Ensure that your JBL One app device is less than 10m/33ft from the soundbar during the initial set-up.
- Ensure your JBL soundbar is plugged into power and the power LED is illuminated on the BAR.
- Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
- Temporarily relocate either the BAR or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
- Try using a different device with the JBL ONE app installed and connected to your home network.
Was this helpful? Thank you for your feedback!How can I get a software update?Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the product through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!How to do the surround speaker calibration?There are two steps in the calibration- Place the surround speakers beside your seating position and press the CALIBR button on the remote control. Follow the instruction to start the 1st calibration
- After the 1st calibration done, place the surround speakers in your desired location and press CALIBR on the remote control to start the 2nd calibration
Was this helpful? Thank you for your feedback!When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback! -
My Soundbar is not found during setup. How do I solve that?
- Ensure that your JBL One app device is less than 10m/33ft from the soundbar during the initial set-up.
- Ensure your JBL soundbar is plugged into power and the power LED is illuminated on the BAR.
- Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
- Temporarily relocate either the BAR or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
- Try using a different device with the JBL ONE app installed and connected to your home network.
Was this helpful? Thank you for your feedback!How can I get a software update?Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the product through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!Does the JBL 300/500 support DTS?No, the JBL Bar 300/500 does not support DTS.
It supports the following Dolby Audio formats:
Dolby Atmos
Dolby Digital
Multichannel PCMWas this helpful? Thank you for your feedback!When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback! -
My Soundbar is not found during setup. How do I solve that?
- Ensure that your JBL One app device is less than 10m/33ft from the soundbar during the initial set-up.
- Ensure your JBL soundbar is plugged into power and the power LED is illuminated on the BAR.
- Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
- Temporarily relocate either the BAR or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
- Try using a different device with the JBL ONE app installed and connected to your home network.
Was this helpful? Thank you for your feedback!How can I get a software update?Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the product through Wi-Fi or the internet, if availableWas this helpful? Thank you for your feedback!How to do the surround speaker calibration?There are two steps in the calibration- Place the surround speakers beside your seating position and press the CALIBR button on the remote control. Follow the instruction to start the 1st calibration
- After the 1st calibration done, place the surround speakers in your desired location and press CALIBR on the remote control to start the 2nd calibration
Was this helpful? Thank you for your feedback!When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?You can manually type in the network name (SSID) and password to connect if the network does not appear.Was this helpful? Thank you for your feedback! -
How can I reset my Cinema SB 190?On the soundbar, press and hold the power and source button for more than
10 seconds.
Please note this procedure will revert ALL settings back to factory default.Was this helpful? Thank you for your feedback! -
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I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
Was this helpful? Thank you for your feedback!When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
Was this helpful? Thank you for your feedback!How To Use Alexa MRM (Multi-Room Music) on Wi-Fi- On an Android or iOS device, add the Soundbar to your home WiFi network through the JBL BAR Setup App.
- Follow the App instructions to complete setup.
- Sign in with your Amazon Alexa account. If you do not have, create one.
- With the Alexa MRM multi-room music playback, you can stream music on your Android or iOS devices to multiple Amazon Alexa speakers.
Was this helpful? Thank you for your feedback!BAR 5.0 MULTIBEAM: Software Update Release Notes
BAR 5.0 MULTIBEAM
Software Update Release Notes
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Version: 21-04-54-70
Release Date: January 29, 2021- Improved WiFi related services compatibility (for Chromecast, AirPlay and Alexa MRM) with phones and tablets.
- Improve Soundbar HDMI and eARC/ ARC Compatibility with TV.
- Improved LED Display messages.
Was this helpful? Thank you for your feedback! -
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What is the length?JBL Bar 9.1 is 884 mm (without the surrounds in charging position). Surrounds add approx. 160 mm on each side, in charging position.Was this helpful? Thank you for your feedback!How to connect to your WiFi networkYou can enjoy streaming your favorite music over WiFi to your JBL BAR 9.1 Surround by adding it to your network. Turn on your soundbar. Download the Google Home app to your phone. Enable Bluetooth and Location services on your device. Open Google Home app Follow the instructions given in the app. You are now connected to your WiFi network and can enjoy streaming music to your system. The soundbar will now be able to automatically update, to make sure the performance is the best at all times.Was this helpful? Thank you for your feedback!What are the benefits of having the soundbar connected to WiFi?You are able to enjoy wireless streaming via Chromecast and Airplay from your devices. This will also give you the opportunity to do multi-room playback. At the same time, the product will be able to automatically update, when there is software improvements available.Was this helpful? Thank you for your feedback!My sound bar's dialogue is too low/the surround effects are too loud.When listening to multichannel content you may find that your dialogue isn’t coming in as clear, or your surround effects are louder than you’d like. Our sound bars have a feature called ‘Smart Mode’ that implement our unique JBL Surround Sound as well as other tailored EQ settings. While these are great for content that needs a helping hand, for some multi-channel content it can be overwhelming. If you feel like you’re running into this, you can disable ‘Smart Mode'.1. On the remote control, press and hold MUTE for more than 3 seconds. Press Volume Up (+)
To disable the smart mode, do the following:--> Current mode is displayed. "ON SMART MODE": The smart mode is enabled.2. Repeat Step 1.--> You Switch to another mode. "OFF SMART MODE": The standard mode is enabled
--> Next time you switch on the sound bar, the smart mode is enabled again automatically.Was this helpful? Thank you for your feedback! -
JBL BAR Setup App: Software Update Release NotesJBL BAR Setup App (for Bar 5.1 Surround)
Software Update Release Notes
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Version (iOS): 1.0.9431 (2208021531)
Version (Android): 1.0.11129
Release Date: August 22, 2022
Release Media: App Store (iOS & Android)
What’s New- Improved Amazon Account setup experience
- Improved the overall customer experience
Was this helpful? Thank you for your feedback! -
What are the differences between BAR 2.1 and BAR 2.1 Deep-BassIn case you wonder what the differences are between JBL BAR 2.1 and JBL BAR 2.1 Deep Bass, the newest model, then keep reading to find out more!
Our JBL BAR 2.1 Deep Bass is an improvement to the BAR 2.1.
Here is what you will get extra:- Improved sound quality.
- Deeper and richer bass.
- A new modern design change.
Was this helpful? Thank you for your feedback!How to restore factory default settingsTo reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.- Turn on your JBL Bar 2.0 or 2.1
- Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
- Your soundbar will now power off and on again.
Was this helpful? Thank you for your feedback! -
How to restore factory default settingsTo reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.
- Turn on your JBL Bar 2.0 or 2.1
- Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
- Your soundbar will now power off and on again.
Was this helpful? Thank you for your feedback! -
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How to pair your SubwooferIf you want to add more depth and bass to your LINK BAR, we have a dedicated subwoofer (not included with the LINK BAR) that you can purchase!
Pairing the Subwoofer is very simple:
1. Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly.
2. Press the “Subwoofer Pairing” button on the SW10 subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly.
3. Press the “Subwoofer Pairing” button on LINK BAR, the LED indicator on the LINK BAR blinks rapidly
4. If successful, the pairing LED indicator on both subwoofer and LINK BAR will be a steady white LED light. If pairing fails, the sign on the subwoofer blinks slowly.
5. If the pairing fails, repeat the steps above. If you are still experiencing problems, please try to switch off all wireless devices in the home (such as routers, TV sets with wireless function, telephones, computers, etc.), then try again. It may be overcrowding on the 5GHz frequency, which often causes problems. By eliminating all other wireless activity, this will help space for the LINK BAR to establish its connection. You now should be able to pair without problems. Once pairing is complete, you can switch your devices on againWas this helpful? Thank you for your feedback!How can I enable 10-bit color on the HDMI Inputs?To get the full potential of the HDMI content/source you have in your home, then you need to enable HDMI UHD deep color option on your TV for the HDMI output port (ARC).
Since there are tons of different TVs and manufactures out there, the best way to see if your TV can use 10-bit color on HDMI, is to read the TV's manual or call their support section.Was this helpful? Thank you for your feedback!Our recommendation for wall mountingEvery person has different preferences for wall mounting products. Nevertheless, we tried out varies options and found this to be the place for optimal sound performance.- Use the included "Wall-mount guide" that came with your LINK BAR.
- From the down edge of your TV screen, measure 50mm (using the guide for the screws) or 5 cm or 2 inches depending on the country.
- It will perfectly align the LINK BAR close to your TV and give the best performance.
These are our recommendation if you want to place it further down, be our guest!
The sound and performance will still be magnificent!Was this helpful? Thank you for your feedback!The best way to clean your LINK BARTo clean your LINK BAR, use a soft dry Microcloth to remove dust and dirt.
We wouldn't recommend using any alcohol as it may harm the product.Was this helpful? Thank you for your feedback! -
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Does the soundbar upscale my video to 4K resolution?The soundbar passes through content from a 4K video source but does not upscale video to 4K.Was this helpful? Thank you for your feedback!How do I pair the subwoofer to my JBL BAR soundbar if pairing does not happen automatically?Normal pairing is automatic, and happens when you first switch both devices on. If pairing does not take place automatically, or you have to force new pairing, here is what to do: Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly. Second, press the CONNECT button on the subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly. Third, press and hold the DIM DISPLAY button on the remote control for 5 seconds, followed by short press on BASS+, and BASS- button in sequence. Panel display will show “PAIRING”. If pairing succeeds, the LED indicator on the subwoofer lights up, and the soundbar display will show "DONE”. If pairing fails, the indicator on the subwoofer blinks slowly. Lastly, if the pairing fails, repeat the steps above. If you have continued trouble performing the pairing, please try to switch off all wireless devices in the home, then try again. This means routers, TV sets with wireless functions, telephones, computers etc. Since overcrowding on the 2.4 GHz frequency now often causes problems, eliminating all this activity makes space for the Bar to establish its connection, and you should be able to pair without problems. Afterwards, you can switch your devices on again. Often, all will now work fine, and if not, you will know which devices are doing the interference.Was this helpful? Thank you for your feedback!What is the distance between wall-mounts on JBL BAR soundbarsThe distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cmWas this helpful? Thank you for your feedback!Will my soundbar enter standby-mode automatically?Yes, after 10 minutes of no audio activity, the soundbar will enter standby-mode automatically. Or you can do it yourself by short pressing the Power button.Was this helpful? Thank you for your feedback!
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What is the distance between wall-mounts on JBL BAR soundbarsThe distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cmWas this helpful? Thank you for your feedback!Is Bluetooth APT X streaming supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?The speaker uses Bluetooth version 4.2 but does NOT support APT X.Was this helpful? Thank you for your feedback!My TV turns off when I'm powering off my soundbar, why?This is most likely due to CEC function. Some our soundbars supports CEC commands from your TV, and if some CEC commands will make the speaker react in a way you do not like, we suggest you disable all CEC functions from your TV. Please note, that your Soundbar will not turn on when your TV is turned on, due to disabling the CEC function.Was this helpful? Thank you for your feedback!Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.Was this helpful? Thank you for your feedback!
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Does the soundbar upscale my video to 4K resolution?The soundbar passes through content from a 4K video source but does not upscale video to 4K.Was this helpful? Thank you for your feedback!How do I pair the subwoofer to my JBL BAR soundbar if pairing does not happen automatically?Normal pairing is automatic, and happens when you first switch both devices on. If pairing does not take place automatically, or you have to force new pairing, here is what to do: Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly. Second, press the CONNECT button on the subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly. Third, press and hold the DIM DISPLAY button on the remote control for 5 seconds, followed by short press on BASS+, and BASS- button in sequence. Panel display will show “PAIRING”. If pairing succeeds, the LED indicator on the subwoofer lights up, and the soundbar display will show "DONE”. If pairing fails, the indicator on the subwoofer blinks slowly. Lastly, if the pairing fails, repeat the steps above. If you have continued trouble performing the pairing, please try to switch off all wireless devices in the home, then try again. This means routers, TV sets with wireless functions, telephones, computers etc. Since overcrowding on the 2.4 GHz frequency now often causes problems, eliminating all this activity makes space for the Bar to establish its connection, and you should be able to pair without problems. Afterwards, you can switch your devices on again. Often, all will now work fine, and if not, you will know which devices are doing the interference.Was this helpful? Thank you for your feedback!What is the distance between wall-mounts on JBL BAR soundbarsThe distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cmWas this helpful? Thank you for your feedback!BAR 5.1: Software Update Release NotesBAR 5.1
Software Update Release Notes
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Version: V17.07
Release Date: February 26, 2021
Release Media: USB
Filename: Unify.BIN- Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
- Improved LED Display Messages
Instructions for software upgrade
- Download the latest software version from JBL.com and bin file: Unify.BIN
- Prepare one empty USB Stick and create a new folder (named “UPG”) in the root directory, then copy the bin file to the new UPG folder.
- Please mount the two detachable speakers onto the main Soundbar and subwoofer upgrade port to AUX input, then power on the Soundbar.
- Please insert the USB Stick into the Soundbar USB port on its rear panel and long-press: [POWER] and [VOL- ] on the Soundbar for 10 seconds to start the software upgrade. Wait for the software upgrade to complete. The Soundbar will go back to standby mode.
- To Check Software version:
- Press and hold the DIM DISPLAY button on the remote control for 5 seconds in any source, followed by the short press of the SOUND MODE and then the short press of the NIGHT MODE button.
- To check the subwoofer software version, please connect the subwoofer to Soundbar via a 3.5mm AUX-in cable and follow the above procedure
Was this helpful? Thank you for your feedback! -
How do I pair the subwoofer to my JBL BAR soundbar if pairing does not happen automatically?Normal pairing is automatic, and happens when you first switch both devices on. If pairing does not take place automatically, or you have to force new pairing, here is what to do: Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly. Second, press the CONNECT button on the subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly. Third, press and hold the DIM DISPLAY button on the remote control for 5 seconds, followed by short press on BASS+, and BASS- button in sequence. Panel display will show “PAIRING”. If pairing succeeds, the LED indicator on the subwoofer lights up, and the soundbar display will show "DONE”. If pairing fails, the indicator on the subwoofer blinks slowly. Lastly, if the pairing fails, repeat the steps above. If you have continued trouble performing the pairing, please try to switch off all wireless devices in the home, then try again. This means routers, TV sets with wireless functions, telephones, computers etc. Since overcrowding on the 2.4 GHz frequency now often causes problems, eliminating all this activity makes space for the Bar to establish its connection, and you should be able to pair without problems. Afterwards, you can switch your devices on again. Often, all will now work fine, and if not, you will know which devices are doing the interference.Was this helpful? Thank you for your feedback!What is the distance between wall-mounts on JBL BAR soundbarsThe distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cmWas this helpful? Thank you for your feedback!Will my soundbar enter standby-mode automatically?Yes, after 10 minutes of no audio activity, the soundbar will enter standby-mode automatically. Or you can do it yourself by short pressing the Power button.Was this helpful? Thank you for your feedback!Is Bluetooth APT X streaming supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?The speaker uses Bluetooth version 4.2 but does NOT support APT X.Was this helpful? Thank you for your feedback!
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What does the Audio Feedback button do?Audio feedback turns on tones that let you know that something is happening on the product. When Audio feedback is ON, you will hear tones for: 1: Bluetooth Pairing. 2: SoundShift on/off. 3: JBL Connect Pairing Mode (Boost TV only)Was this helpful? Thank you for your feedback!My remote control is not working. I have a credit card-sized remote with disc type battery. Do I need to replace the remote control?It is usually not necessary to replace an unresponsive remote control. First, check to see if there is a small plastic tab extending out of the base of the remote control. This is a protective sleeve installed on new remote controls to prevent the battery from draining. Pull this tab to remove the plastic sleeve. The sleeve must be removed before the remote will operate. If the sleeve was removed or not present and the remote control is not working then a new battery should be installed before replacing the remote control. There is a small slide out drawer that houses the battery. The battery type will be either CR2025 or CR2032 for remotes of this size. Replacement batteries are commonly available from most electronic and convenience stores that sell small batteries. Check the number on the original battery and replace it with a battery that uses the same number. These steps will typically solve the problem.Was this helpful? Thank you for your feedback!I cannot connect the subwoofer to my SB150, how come?If the pairing mode is not succesful, please move the subwoofer closer to your SB150. The pairing process can take up to 30 seconds before a connection has been established.Was this helpful? Thank you for your feedback!Is it possible to update my JBL SB150 by myself?If any update exist, then it is only possible to get it updated, via our authorized service center. The USB port on the back, is meant for service use only. Contact support for more information.Was this helpful? Thank you for your feedback!
Further Support
Gaming Support
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