SoundBars
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How to adjust the Dolby Atmos level?You can adjust the amount of audio coming from the upfiring speakers by pressing the "ATMOS" button on the Remote control and switch between middle (default), high or low.Was this helpful? Thank you for your feedback!Can I use the soundbar without the App?Yes, however, the JBL ONE App gives you another level of control over the soundbar.
Through the App, you can personalize the soundbar's performance, such as:- Customizing EQ settings
- Setting up our new feature called: My Moment
- Connect your favorite streaming music services.
Was this helpful? Thank you for your feedback!What does the Audio Sync function do?Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.Was this helpful? Thank you for your feedback!What does the Sound Calibration function do?The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.Was this helpful? Thank you for your feedback! -
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There is no sound from my soundbar. How do I fix it?Common fixes:
(1) Make sure that the soundbar is not muted.
(2) Select the correct audio input source on the remote control.
(3) Check the connections to your TV or other devices
(4) Perform a reset if none of the above is working.
(4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.
Was this helpful? Thank you for your feedback!Can I use the soundbar without the App?Yes, however, the JBL ONE App gives you another level of control over the soundbar.
Through the App, you can personalize the soundbar's performance, such as:- Customizing EQ settings
- Setting up our new feature called: My Moment
- Connect your favorite streaming music services.
Was this helpful? Thank you for your feedback!What does the Audio Sync function do?Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.Was this helpful? Thank you for your feedback!What does the Sound Calibration function do?The calibration sound setup process ensures the soundbar delivers the best 3D surround effects for any interior and room layout.Was this helpful? Thank you for your feedback! -
How long does it take to fully charge the surround speakers?The surround speaker takes up to 4 hours to fully charge.Was this helpful? Thank you for your feedback!How to adjust the Dolby Atmos level?You can adjust the amount of audio coming from the upfiring speakers by pressing the "ATMOS" button on the Remote control and switch between middle (default), high or low.Was this helpful? Thank you for your feedback!Can I use the soundbar without the App?Yes, however, the JBL ONE App gives you another level of control over the soundbar.
Through the App, you can personalize the soundbar's performance, such as:- Customizing EQ settings
- Setting up our new feature called: My Moment
- Connect your favorite streaming music services.
Was this helpful? Thank you for your feedback!What does the Audio Sync function do?Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.Was this helpful? Thank you for your feedback! -
Is it possible to connect a subwoofer to the soundbar?The JBL Bar 300 does not support a subwoofer. Alternatively the JBL Bar 500 has a wireless subwoofer included.Was this helpful? Thank you for your feedback!There is no sound from my soundbar. How do I fix it?Common fixes:
(1) Make sure that the soundbar is not muted.
(2) Select the correct audio input source on the remote control.
(3) Check the connections to your TV or other devices
(4) Perform a reset if none of the above is working.
(4.1) Press and hold VOL -, VOL +, and Source buttons to perform a reset.
Was this helpful? Thank you for your feedback!Can I use the soundbar without the App?Yes, however, the JBL ONE App gives you another level of control over the soundbar.
Through the App, you can personalize the soundbar's performance, such as:- Customizing EQ settings
- Setting up our new feature called: My Moment
- Connect your favorite streaming music services.
Was this helpful? Thank you for your feedback!What does the Audio Sync function do?Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.Was this helpful? Thank you for your feedback! -
How long does it take to fully charge the surround speakers?The surround speaker takes up to 4 hours to fully charge.Was this helpful? Thank you for your feedback!How to adjust the Dolby Atmos level?You can adjust the amount of audio coming from the upfiring speakers by pressing the "ATMOS" button on the Remote control and switch between middle (default), high or low.Was this helpful? Thank you for your feedback!Can I use the soundbar without the App?Yes, however, the JBL ONE App gives you another level of control over the soundbar.
Through the App, you can personalize the soundbar's performance, such as:- Customizing EQ settings
- Setting up our new feature called: My Moment
- Connect your favorite streaming music services.
Was this helpful? Thank you for your feedback!What does the Audio Sync function do?Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
You can set the audio delay time between 0 msec and 250 msec.
Note: The audio delay time you specify may not be exact, depending on the played content.
The audio sync function will not resolve instances where the video is ahead of the audio.Was this helpful? Thank you for your feedback! -
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How To Use Alexa MRM (Multi-Room Music) on Wi-Fi
- On an Android or iOS device, add the Soundbar to your home WiFi network through the JBL BAR Setup App.
- Follow the App instructions to complete setup.
- Sign in with your Amazon Alexa account. If you do not have, create one.
- With the Alexa MRM multi-room music playback, you can stream music on your Android or iOS devices to multiple Amazon Alexa speakers.
Was this helpful? Thank you for your feedback!I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
Was this helpful? Thank you for your feedback!When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
Was this helpful? Thank you for your feedback!BAR 5.0 MULTIBEAM: Software Update Release Notes
BAR 5.0 MULTIBEAM
Software Update Release Notes
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Version: 21-04-54-70
Release Date: January 29, 2021- Improved WiFi related services compatibility (for Chromecast, AirPlay and Alexa MRM) with phones and tablets.
- Improve Soundbar HDMI and eARC/ ARC Compatibility with TV.
- Improved LED Display messages.
Was this helpful? Thank you for your feedback! -
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How can I play content with Dolby Atmos and DTS:X sound?To play the surround sound with DOLBY ATMOS or DTS:X, connect your Blu-ray player or other digital device to the HDMI input connector on the soundbar. If the TV support Dolby ATMOS, served over HDMI ARC, just make sure it is selected in the TV setting menu. To select the most suitable amount of sound effect of DOLBY ATMOS and DTS:X, press on the remote control ATMOS level button, to switch between MID, HIGH, LOW or OFF. Note: If your TV has an eARC HDMI input, you can connect your Blu-ray player or other digital device to the HDMI IN connector on the TV.Was this helpful? Thank you for your feedback!BAR 9.1: Software Update Release NotesBAR 9.1
Software Update Release Notes
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Version: V22.01.31.80
Release Date: May 19, 2022
Release Media: OTA (over the air) Automatic Upgrade and/or USB
Filename: JBL Bar9.1 TWS ver 22.01.31.80.zip- Fixed a grouping issue with other Chromecast built-in speakers (read below):
- 3rd party Chromecast built-in speakers using a Google SDK less than 1.52GM2 can not be grouped with 1st party Google speakers any longer. This update brings the Bar 9.1 up to 1.52GM2, which means once again, it can be grouped with 1st party Google speakers
- Software update resolves the issues with the "Google Home" app if you are using an Android phone (read below):
- Speakers with an SDK less than 1.52GM2 set up with a Google Pixel phone need to use a new, additional app called the "Device Utility app" to complete the Wi-Fi setup. After this update, customers may use the Google Home app as normal for Wi-Fi setup
- General software and performance improvements:
- Sometimes there was a 0.5sec audio drop during ARC streaming with PCM format, now improved!
- Import MTK patch to solve continuous distortion after connecting Apple TV to a Sony TV while playing PCM stream in eARC source.
Note: This software upgrade is not applicable for JBL Bar 9.1 China version.
注意:此软件升级不适用于JBL Bar 9.1中国版。
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Version: V21.23.11.80
Release Date: June 8th, 2021
Release Media: OTA (over the air) Automatic Upgrade and/or USB
Filename: JBL Bar9.1 TWS ver 21.23.11.80.zip
1. Improve calibration success rate in some cases.
2. Improve compatibility of some “ATMOS” Netflix streaming content.
3. Improve LED Display messages.
Note: This software upgrade is not applicable for JBL Bar 9.1 China version.
注意:此软件升级不适用于JBL Bar 9.1中国版。
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Version: V21.13.11.80
Release Date: April 8, 2021
Release Media: OTA (over the air) Automatic Upgrade and/or USB
Filename: JBL Bar9.1 TWS ver 21.13.11.80.zip- Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
- Improves Bluetooth connectivity for mobile devices.
- Improved LED Display Messages.
- Bug fix to remove detachable speakers battery level checking due to imprecise readings.
注意:此软件升级不适用于JBL Bar 9.1中国版。
Was this helpful? Thank you for your feedback!How to restore factory default settings on your deviceWith our JBL BAR 9.1 Surround there is two types of resets, one is to reset the WiFi settings and last one is to restore factory default settings. Let us walk through each one of them. Resetting WiFi settings Turn on your JBL BAR 9.1 Surround. Press and hold POWER button down for more than 10 seconds. All of your WiFi configuration is lost and you need to reinstall it again. Use the Google Home app to install the device on your WiFi network. Resetting to Factory default settings Turn on your JBL BAR 9.1 Surround Press and hold POWER and SOURCE button for 3 seconds. Your device is now reset. You can now start allover with installing your BAR 9.1 Surround.Was this helpful? Thank you for your feedback!I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
Was this helpful? Thank you for your feedback! - Fixed a grouping issue with other Chromecast built-in speakers (read below):
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What are the differences between BAR 2.1 and BAR 2.1 Deep-BassIn case you wonder what the differences are between JBL BAR 2.1 and JBL BAR 2.1 Deep Bass, the newest model, then keep reading to find out more!
Our JBL BAR 2.1 Deep Bass is an improvement to the BAR 2.1.
Here is what you will get extra:- Improved sound quality.
- Deeper and richer bass.
- A new modern design change.
Was this helpful? Thank you for your feedback!How to restore factory default settingsTo reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.- Turn on your JBL Bar 2.0 or 2.1
- Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
- Your soundbar will now power off and on again.
Was this helpful? Thank you for your feedback! -
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How to turn on TV with your voiceTo turn on/off the TV, the recommended control is “OK Google, turn on”/”OK Google, turn off.”
Note that this depends on your TV manufacturer and if they support this via HDMI CEC (This works only for HDMI connection).Was this helpful? Thank you for your feedback!How to adjust EQ and settings when watching or playing games (without leaving the app)Sometimes you need to change settings such as changing EQ to match the content you are watching or adjusting the bass level.- Grab your Remote control.
- Press and hold the "HOME" button down, an overlay on the right side of the screen will appear.
- This is our quick settings menu.
- Go to Settings --> Sound --> Select EQ Mode
- Hit the back button Arrow icon a couple of times until you are back at what you are watching.
Was this helpful? Thank you for your feedback!I have poor picture quality when streaming videosThe quality of content depends on your Internet bandwidth. The minimum Internet speed is at least 25Mbps (megabit per second) or above for the best performance.
When using the LINK BAR to the WiFi router, always use 5 GHz WiFi band for highest performance at any time.
If you are still struggling with the quality of your content, then we have added an Ethernet port (LAN connection), which allows you to wire the LINK BAR for a steadier connection and performance.
More actionable advice:- Limit your device(s) at night or when you are streaming content that requires the best performance possible!
- Upgrade older product that could cause slow data transfer.
- Move devices that are capable of connecting to 5 GHz WiFi and leave "Legacy" product on 2.4 GHz only.
- Upgrade your router. Upgrading to a newer generation router is cheap and effective way to improve your home network in every way. It provides both a better Wi-Fi range and stronger signal.
- We are recommending that you go for a mid to high-level Wi-Fi router.
Was this helpful? Thank you for your feedback!How to perform a software upgradeYou will see a notification in the recommendation option on your TV screen when there is an upgrade is available.
The system will download the firmware and apply the update after your confirmation.
You can also manually check for updates. Go to the settings menu and select “About” followed by “System Update.”Was this helpful? Thank you for your feedback! -
What is the distance between wall-mounts on JBL BAR soundbarsThe distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cmWas this helpful? Thank you for your feedback!Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.Was this helpful? Thank you for your feedback!Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.Was this helpful? Thank you for your feedback!Are CEC commands supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.Was this helpful? Thank you for your feedback!
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What is the distance between wall-mounts on JBL BAR soundbarsThe distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cmWas this helpful? Thank you for your feedback!Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.Was this helpful? Thank you for your feedback!Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.Was this helpful? Thank you for your feedback!Are CEC commands supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.Was this helpful? Thank you for your feedback!
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What is the distance between wall-mounts on JBL BAR soundbarsThe distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cmWas this helpful? Thank you for your feedback!Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.Was this helpful? Thank you for your feedback!Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.Was this helpful? Thank you for your feedback!Does JBL SoundShift work on any/all sources?Yes. When SoundShift is active, and your Bluetooth device is connected to your soundbar, you can easily listen to Bluetooth streaming and switch back to the previously selected source just by tapping the pause/play button on your Bluetooth device. When SoundShift is off, your Bluetooth paired device can not interrupt your current source.Was this helpful? Thank you for your feedback!
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What does the Audio Feedback button do?Audio feedback turns on tones that let you know that something is happening on the product. When Audio feedback is ON, you will hear tones for: 1: Bluetooth Pairing. 2: SoundShift on/off. 3: JBL Connect Pairing Mode (Boost TV only)Was this helpful? Thank you for your feedback!What does HARMAN volume do?With HARMAN Volume you can set your desired volume between low, medium and high. You can listen to your audio without sudden distracting changes such as blasts from ads, and volume variations as you switch between channels on your TV. Other benefits include full sound effects even at low volumes, this means if you are watching movies (DVD, BlueRay disc) and HARMAN volume is set to low volume, then the signal is more compressed, than what the other volume levels is. This will allow you to hear natural, consistent sound at low volume level, and not only hearing voice conversation from movies, giving you the same movie experience just with lower volume. What is best for you is a matter of personal preference, so we recommend playing around with the three different levels.Was this helpful? Thank you for your feedback!How is the SB150 reset to factory default settings?Unplug the power cord from soundbar. While holding down the VOLUME + button, plug the power cord into the soundbar. A green LED, followed by a blue LED will light up, after which the soundbar will go into standby. The SB150 is now reset.Was this helpful? Thank you for your feedback!I cannot connect the subwoofer to my SB150, how come?If the pairing mode is not succesful, please move the subwoofer closer to your SB150. The pairing process can take up to 30 seconds before a connection has been established.Was this helpful? Thank you for your feedback!
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Audio is out of sync with devices.Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.Was this helpful? Thank you for your feedback!Pairing the soundbar and the wireless subwoofer takes a long time, and sometimes the connection will not open.First time you perform the pairing, it can take several minutes to establish connection. If more than five minutes go by with no result, please switch both units OFF and ON again.Was this helpful? Thank you for your feedback!How many Bluetooth devices can I pair to SB 250 at one time?You can have several source paired, but only one active at the same time.Was this helpful? Thank you for your feedback!What does the Audio Feedback button do?Audio feedback turns on tones that let you know that something is happening on the product. When Audio feedback is ON, you will hear tones for: 1: Bluetooth Pairing. 2: SoundShift on/off. 3: JBL Connect Pairing Mode (Boost TV only)Was this helpful? Thank you for your feedback!
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When I am trying to program my Cinema SB100, 200 or 400 to learn the volume up, down and the mute codes from my TV remote controller, I can only get mute, or perhaps mute and a volume code, to work correctly. What is wrong?This problem is usually caused by pressing down too hard on the soundbar's VOL + or VOL - Buttons. Only press just enough for one click to be felt. If a second click is felt in the button, you are pressing too hard, and you are actually activating the MUTE function for learning, not VOL up or down. You may have to repeatedly let go of the VOL button on the soundbar, followed by pressing it again and then pressing the VOL button on the TV remote before the surround light on the soundbar lights up white and goes back to amber flashing, as a sign that this function has been learned. This is no problem, though. Just keep trying until the three commands have been learned. The soundbar only exits learning mode when you press and hold the surround button as the final step.Was this helpful? Thank you for your feedback!My remote control is not working. I have a credit card-sized remote with disc type battery. Do I need to replace the remote control?It is usually not necessary to replace an unresponsive remote control. First, check to see if there is a small plastic tab extending out of the base of the remote control. This is a protective sleeve installed on new remote controls to prevent the battery from draining. Pull this tab to remove the plastic sleeve. The sleeve must be removed before the remote will operate. If the sleeve was removed or not present and the remote control is not working then a new battery should be installed before replacing the remote control. There is a small slide out drawer that houses the battery. The battery type will be either CR2025 or CR2032 for remotes of this size. Replacement batteries are commonly available from most electronic and convenience stores that sell small batteries. Check the number on the original battery and replace it with a battery that uses the same number. These steps will typically solve the problem.Was this helpful? Thank you for your feedback!I do not get audio from my TV.Make sure the optical connection is seated securely on the SB200 and on your device. Go into your device settings and make sure the digital output is enabled. On TV displays the option usually states "enable external speakers" or enable "digital audio output".Was this helpful? Thank you for your feedback!
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Further Support
Gaming Support
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