Return Products

Problems with your product?

We would like you to be happy with your product - so we offer a 30 day evaluation period during which you can return your product.

Note that this offers applies only to products purchased via JBL.com; if you have purchased through a retailer, please follow their return process. Before requesting a return, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting.

If you still need to return your product, please follow these steps.

  1. Click on Order Status ; enter your order number, last name and zip code.
  2. Your order will be displayed, and then Order Details
  3. Click Return for Refund and then select the item(s), that you wish to return

IMPORTANT: Your return shipment is required to have 3 custom invoice copies affixed to the package.
Please carefully follow our instructions in the “Refund Order Confirmation” email that you will receive upon submitting a return for refund request on our website.

All product packaging and all original content must be returned. It is recommended, but not required, to use the same shipping packaging (brown cardboard box) to return your order.

Can’t find what you’re looking for?

Call us

Call us

Call us now at: +47 21 93 29 30

Monday - Friday: 09.00-17.00

E-mail us

E-mail us

We are here Monday – Sunday to answer you as fast as we can!

Email us
Chat with us

Chat with us

Monday - Friday: 09.00-17.00
Saturday - Sunday: 10:00-16:00