FAQ

Thinking of placing an order?

Visit our delivery partner's website for latest updates on possible delays in your local area.

Already placed an order?

If you would like to check or track your order, you can do so online by going to the “Support” menu and selecting “Order Status”.

To access your order menu you will need the following details:

• Order number (starting with JB-EM)
• Billing Address Post Code
• Surname

Once your parcel has been dispatched from our warehouse you will receive a confirmation e-mail with a tracking number, which can be used on the DPD website to get further updates. Please check your spam folder if you are having difficulties locating this e-mail.

Visit our delivery partner's website for latest updates on possible delays in your local area.

Waiting on a refund?

If you already started the return process, to check the status of your request, first please check your tracking number by visiting: https://www.ups.com/track

Once your parcel is marked as delivered to our warehouse, please allow 5-10 working days for our team to process your refund.