How To
How To
-
To install your JBL LINK speaker using Apple iOS... 1. Download the Google Home app. 2. Activate your Bluetooth connection, as it is required for Apple devices. 3. Follow the instructions in the Google Home app.Was this helpful? Thank you for your feedback!
-
Sounds like your JBL LINK 10 or LINK 20 has been connected to another Wi-Fi network. It is very simple to reconnect to your Wi-Fi by using the Google Home app. Simply select your Wi-Fi in the app, and you're all set. All information about the speaker and voice teaching is stored in the Cloud, so you do not have to do this again.Was this helpful? Thank you for your feedback!
-
We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.Was this helpful? Thank you for your feedback!
-
We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.Was this helpful? Thank you for your feedback!
-
No, your subwoofer is not defective at all! This is normal and by design of the product after it has been paired for a longer period of time.Was this helpful? Thank you for your feedback!
-
There will be times that the LEFT ear will disconnect from the RIGHT or (primary) earbud. To get the Left ear to reconnect, make sure that the RIGHT earbud is on and emitting sound. Take the LEFT ear out of the charging case and put in ear. Press and hold down the power button on the LEFT ear bud for 5-8 seconds. You should hear the power on chime and then both ear buds should emit sound now.Was this helpful? Thank you for your feedback!
-
No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.Was this helpful? Thank you for your feedback!
-
Try to move the microphone closer to the sound source and adjust it for a better angle. You should also try to decrease the microphone volume to an appropriate level by turning the volume down.
Finally, try to enable the Dynamic Range Compressor (DRC) option in the QuantumEngine to lower the chance of distortion.
Was this helpful? Thank you for your feedback! -
Try to move the microphone closer to the sound source and adjust it for a better angle. You should also try to increase the microphone volume to an appropriate level by turning the volume up.
Finally, try to increase or decrease the microphone gain level if the sound is distorted.Was this helpful? Thank you for your feedback! -
If your parcel is showing signs of damage upon delivery, we recommend that you refuse to accept it.
The parcel will then be returned to our warehouse, and you will automatically receive a refund.
If you already accepted your parcel, please take pictures of the damage(s) before opening the parcel.
We hope that the product(s) you have ordered are without any damage.
If the product(s) are damaged, please contact Customer Support as soon as possible, and no later than 2 days after receival of the parcel as we have a short window to process claims with our delivery partner.
Please note that you must keep all packaging, including the brown shipping box, while our Customer Support team is opening a claim with our delivery partner.
Was this helpful? Thank you for your feedback! -
We use a sophisticated vetting process to ensure that your image does not contain copyrighted, protected, sexual, suggestive, offensive or inappropriate elements. This includes words and messages. If these algorithms are triggered, your order is automatically cancelled. Please try again with a different image or wording.Was this helpful? Thank you for your feedback!
-
- Ensure that your JBL One app device is less than 10m/33ft from the speaker during the initial set-up.
- Ensure it is plugged into power and the power LED is illuminated.
- Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
- Temporarily relocate either the speaker or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
- Try using a different device with the JBL ONE app installed and connected to your home network.
Was this helpful? Thank you for your feedback!
Can’t find what you’re looking for?
Chat with us
Monday - Friday: 08.00-17.00
Saturday - Sunday: 09:00-15:00
WhatsApp Us
Send us a message on +44 161 222 3325 or click here
Monday - Friday: 08.00-17.00Saturday - Sunday: 09:00-15:00