Headphone Support Guide

Here are some tips and tricks on how to resolve the most common challenges with the use of headphones:

Experiencing low volume?
Please see this guide to re-establish volume level.
You may also check out these videos for best practices on how to keep your True Wireless (TWS) headphones and In-Ear headphones at their best sound performance.

Unable to charge?
This guide may help you.

Unable to connect via Bluetooth?
Check this step-by-step Bluetooth Pairing Guide.

Need to reset?
Find your product and get step-by-step instructions on how to reset your device here.

Helpful videos - How to clean your headphones
Check out this video to learn how to clean your JBL TWS Headphones:

Check out this video to learn how to clean your JBL In-ear Headphones in general:

Can’t find what you’re looking for?

Please note that UK delivery times are up to 5 working days.

Call us

Call us

Talk to a product expert
Call us now at: +44 161 222 3325

Monday – Friday: 08.00-17.00
Saturday - Sunday: 09:00-15:00

E-mail us

E-mail us

We are here Monday – Sunday to answer you as fast as we can!

Email us
Chat with us

Chat with us

Monday – Friday: 08.00-17.00
Saturday – Sunday : 09.00–15.00