Headphone Support Guide

Support Overview / Product Support / Headphone Support Guide
Here are some tips and tricks on how to resolve the most common challenges with the use of headphones:

Experiencing low volume?
Please see this guide to re-establish volume level.
You may also check out these videos for best practices on how to keep your True Wireless (TWS) headphones and In-Ear headphones at their best sound performance.

Unable to charge?
This guide may help you.

Unable to connect via Bluetooth?
Check this step-by-step Bluetooth Pairing Guide.

Need to reset?
Find your product and get step-by-step instructions on how to reset your device here.

Helpful videos - How to clean your headphones
Check out this video to learn how to clean your JBL TWS Headphones:

Check out this video to learn how to clean your JBL In-ear Headphones in general:

Can’t find what you’re looking for?

Please note that UK delivery times are up to 10 working days.

However, due to current travel disruption to the UK, deliveries may take longer than planned.

We thank you for your patience.

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