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Microphone Information

Yes. This headphone has a built in microphone. To answer a call, press the power button which is located on the Left Ear Cup for 1 second. If you wish to hang up the call, press and hold the power button for 2 seconds.

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Microphone Pairing and Behavior

If the wireless mic is out of signal range, you will experience drop outs or no sound. Once range is reestablished, the speaker should automatically detect the mic and resume connection within less than 3 sec.

When a wireless mic is connected, the speaker will play a notification sound once. If two wireless mics are connected at the same time, there may be a 1 sec gap between the two notification sounds.

If one of the wireless mics is not working, we recommend the following:

1. Turn off the speaker
2. Turn on the mic and place it on top of the speaker
3. Turn on the speaker
4. The speaker should automatically pair with the new mic within 3 min and play a notification sound

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Microphone Placement

Below you can see the placements of the microphones on some of our headphone models:

Live Pro+ TWS

Tour Pro+ TWS

Tour One

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Microphone Sound or Distortion Issues

Make sure both the QuantumENGINE software and the headset's firmware is updated to the most recent version, and that the microphone is plugged all the way in.

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Microphone use while using Wired Aux Connection

While using the Wired Aux Connection, the microphone will be switched off.

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Multi-point connection and stability between different operating systems

To connect and play music from a second source device using multi-point connection, simply press the Bluetooth button and connect to the product in the settings of the source device.

When using multi-point connection and switching between iOS, Android and Windows, there may be no music output or a delay in music playback. To resolve this issue, it is always recommended to pause or stop music playback on one Computer/PC/Laptop before multi-point switching to another device (Phones, Tablets) for music playback.

If the issue persists, we recommend to restart both the product and the Computer/PC/Laptop.

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Multi-Point Connection Support

This product features Multi-Point Connection which allows you to be connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone.

To connect to two devices at the same time:

1. Power on your product.
2. Make sure that the device you wish to connect to has the BT settings on and within range.
3. If this is the first time connecting your product, you will notice a flashing LED to indicate that it is searching for a device to connect to. (If this is not your first time, your product will automatically reconnect to the last device it was connected to)
4. Under your BT settings, go to discoverable devices and the product name should pop up within a few seconds. Depending on the device you are using, you may have to tap on the product to complete the connection.
5.Now that you are connected to the first device, push the BT button on the product to connect to the second device. The product should start searching for the second device by displaying a flashing LED.
6. Go to your BT settings on your second device. The product should pop up on your discoverable devices should pop up within a few moments.

(Please Note: If the product does not show up on your discoverable devices while it is in pairing mode, quickly turn off your BT settings and turn it back on. This will typically result in resetting the BT search in which your product should pop up on discoverable devices within a few moments)

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My Authentics L8/L16 can not connect to Wi-Fi network. How come?

If you are experience connectivity problems with Wi-Fi connection, please try to reset all Wi-Fi settings. This can be done by pressing power button for 10 seconds, the power button will quickly flash to indicate it has been reset. After you have reset all Wi-Fi settings, please shutdown the device and pull out the power cable from the wall socket. Put back in the power cable into the wall socket and try do the Wi-Fi setup again.

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My device is waterproof, but what about salt water or chlorine water?

Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.

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My earbuds are disconnected for the left & right, what could I do?

1. Insert both earbuds into the charging case.
2. Try to click 5 times on both left and right earbuds button simultaneously, to reconnect left and right earbuds.

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My Flip 3 does not respond after update. What can I do?

Try below steps. Attach the charger so the device is charging. While charging: First try to hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds (this resets the Flip 3 to factory settings). If this does not help, press and hold the "Volume +" and "Link" buttons for more then 10 seconds (this will exit demo mode). As a last step, short press on the "Volume -" & "Volume +" & "Phone" buttons. If the device will still not turn on, it has a defect.

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My Flip3 got dirty after a day on the beach. Can I rinse it under the faucet or shower?

Yes, rinse it under a faucet or under the shower, but not under full water pressure.

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My friend spoke one of my registered commands, but Smartbase does not respond.

Voice commands can only be triggered by the user who registered them during setup.

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My headphones told me heart rate disconnected. How do I reconnect it?

Tap-hold on the right ear bud forcefully to reconnect heart rate. If this does not work, Hold the middle button to turn off, then back on your headphones.

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My JBL GO goes into standby when I play quietly. Why is that, and can something be done to change this?

With some phones, such as iPhones and some Android models, volume is synchronized while Bluetooth is used, and levels below volume setting 6 (tested with iPhone 6 and iPhone 5s) and volume setting 5 on most Android devices will cause the GO to enter standby after some minutes. If you want to play softer while still using your iPhone as a source, please change to cabled connection from the headphone output to the AUX input of GO. This will make it possible for you to set the GO's volume at its minimum step, and then control total level on the telephone. Of course, if source level from the telephone is set extremely low, the GO will go into standby again, because GO needs a certain level to keep playing. Alternatively, use a phone which does not synchronize volume as source. Many Android phones do not synchronize volume, so by using such a phone, you can adjust GO to its lowest level, adjusting total level independently, even via Bluetooth. This will usually result in music volume at the desired level.

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My JBL Headphones App - Available DJ Signatures

Some of the DJ EQ curves have been removed from the My JBL Headphones app. Harman will ‘continuously’ update the My JBL Headphones app with new DJ sound-curves as this number changes based on who we sign agreements with and when.

See the release notes for app version 4.10.9 below:
- Adding support for TOUR PRO+ TWS and TOUR ONE Global version
- Removing expired DJ’s signatures

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My JBL Headphones App Support

This headphone is supported by the My JBL Headphones App.

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My JBL LINK 10,20,300 or 500 does not show up my Apple iOS device, how come?

To install your JBL LINK speaker using Apple iOS... 1. Download the Google Home app. 2. Activate your Bluetooth connection, as it is required for Apple devices. 3. Follow the instructions in the Google Home app.

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My JBL LINK 10 or LINK 20 does not remember my Wi-Fi, how come?

Sounds like your JBL LINK 10 or LINK 20 has been connected to another Wi-Fi network. It is very simple to reconnect to your Wi-Fi by using the Google Home app. Simply select your Wi-Fi in the app, and you're all set. All information about the speaker and voice teaching is stored in the Cloud, so you do not have to do this again.

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My JBL SB250 should turn on automatically when receiving an audio signal at either input, according to the owner's manual. However, this does not happen.

We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.

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My JBL SB400 should turn on automatically when receiving an audio signal at either input, according to the owner's manual. However, this does not happen.

We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.

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My LED pairing indicator for my subwoofer has stopped to light. Is it broken?

No, your subwoofer is not defective at all! This is normal and by design of the product after it has been paired for a longer period of time.

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My Left Ear Piece on the JBL Free wont connect anymore, what can be done?

There will be times that the LEFT ear will disconnect from the RIGHT or (primary) earbud. To get the Left ear to reconnect, make sure that the RIGHT earbud is on and emitting sound. Take the LEFT ear out of the charging case and put in ear. Press and hold down the power button on the LEFT ear bud for 5-8 seconds. You should hear the power on chime and then both ear buds should emit sound now.

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My LINK 10 or LINK 20 was lost. Can another person steal my information?

No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.

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My microphone has distorted sound. What shall I do?

Try to move the microphone closer to the sound source and adjust it for a better angle. You should also try to decrease the microphone volume to an appropriate level by turning the volume down.
Finally, try to enable the Dynamic Range Compressor (DRC) option in the QuantumEngine to lower the chance of distortion.

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My microphone has poor sound or sound is not loud enough. What shall I do?

Try to move the microphone closer to the sound source and adjust it for a better angle. You should also try to increase the microphone volume to an appropriate level by turning the volume up.
Finally, try to increase or decrease the microphone gain level if the sound is distorted.

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My parcel is showing signs of damage

If your parcel is showing signs of damage upon delivery, we recommend that you refuse to accept it.

The parcel will then be returned to our warehouse, and you will automatically receive a refund.

If you already accepted your parcel, please take pictures of the damage(s) before opening the parcel.

We hope that the product(s) you have ordered are without any damage.

If the product(s) are damaged, please contact Customer Support as soon as possible, and no later than 2 days after receival of the parcel as we have a short window to process claims with our delivery partner.

Please note that you must keep all packaging, including the brown shipping box, while our Customer Support team is opening a claim with our delivery partner.

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My Personalised order is cancelled due to an image violation. Why?

We use a sophisticated vetting process to ensure that your image does not contain copyrighted, protected, sexual, suggestive, offensive or inappropriate elements. This includes words and messages. If these algorithms are triggered, your order is automatically cancelled. Please try again with a different image or wording.

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My product is not found during setup. How do I solve that?
1. Ensure that your JBL One app device is less than 10m/33ft from the speaker during the initial set-up.
2. Ensure it is plugged into power and the power LED is illuminated.
3. Unplug the power cord, wait 10 seconds, reconnect the power cord and allow the speaker to power up.
4. Temporarily relocate either the speaker or router so that they are closer together. If the connection succeeds, the original location may be too far from the router to maintain a stable connection.
5. Try using a different device with the JBL ONE app installed and connected to your home network.
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My remote control is not working. I have a credit card-sized remote with disc type battery. Do I need to replace the remote control?

It is usually not necessary to replace an unresponsive remote control. First, check to see if there is a small plastic tab extending out of the base of the remote control. This is a protective sleeve installed on new remote controls to prevent the battery from draining. Pull this tab to remove the plastic sleeve. The sleeve must be removed before the remote will operate. If the sleeve was removed or not present and the remote control is not working then a new battery should be installed before replacing the remote control. There is a small slide out drawer that houses the battery. The battery type will be either CR2025 or CR2032 for remotes of this size. Replacement batteries are commonly available from most electronic and convenience stores that sell small batteries. Check the number on the original battery and replace it with a battery that uses the same number. These steps will typically solve the problem.

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