If you are experiencing issues with the speakers turning off automatically while in use, try the following to resolve the issue (PC only):

• Enter 'Device Manger' in the Windows search bar (the magnifying glass icon at the bottom left of the taskbar in Windows 10), it should now appear in the search results under Control Panel.
• In the Device Manger list, navigate to your Universal Serial Bus Controllers, then select the 'USB Root Hub' device, right click it and select Properties.
• In the 'USB Root Hub' Properties select 'Power Management' from the options at the top, now turn off the setting 'Allow the computer to turn off this device to save power'.

The steps above may also solve issues relating to audio dropouts.

(1) On the subwoofer's rear panel, press and hold the pairing button until the LED  turns fast, flashing white.
(2) To enter the subwoofer pairing mode on the soundbar, press and hold the bass button on the remote control for more than three seconds. Then, press VOL - on the remote control.

On the soundbar LED display:
→ "SUB PAIRING": The subwoofer is ready for pairing.
→ "SUB PAIRED": The subwoofer is connected.

Please go to this Youtube address to watch an instruction video about how to record sound effects on JBL PartyBox 1000: https://www.youtube.com/watch?v=vcuIPVfnC8Q&list=PLPlXZNivfAs4mndPKnjUkB2ZggcA4cZvc&index=6&t=0s

To re-establish the functionality of the Advanced Swipe Controls (details in the image below), first update the My JBL Headphones app in the Google Play/App Store.
After the installation is completed, pair the earbuds to your phone/tablet through Bluetooth and open the app.
The earbuds will be detected and displayed in the app and you should see that a Firmware update is available.


Note: Advanced touch controls are deactivated by default, in the My JBL Headphones app go to Settings  once your earbuds are displayed, then select Gestures and enable Advanced Swipe Controls. You can now select each function and assign it to a specific gesture.

What You Will Need

1x Pair of Replacement Ear Cups (Part Numbers Below) 
1x Medium to Large slotted Screwdriver

Everest 300/Elite 300
SC-HM20000200-B  LEATHER CUSHION (R) BLACK 300NXT
SC-HM20000100-B LEATHER CUSHION (L) BLACK 300NXT
SC-HM20000500-B LEATHER CUSHION (R) WHITE 300NXT
SC-HM20000400-B LEATHER CUSHION (L) WHITE 300NXT

Everest 700/Elite 700
SC-HM21000200-B LEATHER CUSHION (R) BLACK 700NXT
SC-HM21000100-B LEATHER CUSHION (L) BLACK 700NXT
SC-HM21000800-B LEATHER CUSHION (R) WHITE 700NXT
SC-HM21000700-B LEATHER CUSHION (L) WHITE 700NXT

Removing the Ear Cups

1. Place the headphones on a table and while holding the ear cup with one hand gently and slowly insert the tip of the screwdriver between the ear cup and headphones.
2. Once inserted gently twist the screwdriver until there is a slight separation between the ear cup and the headphones. Note: Do not twist the screwdriver too much as this may damage the headphones.
3. Continue step 1 and 2 moving the screwdriver until there is gap between the cup and the headphones all the around the cup.

Installing the New ear Cups

1. Hold the ear cups tightly with one hand while holding the headphones with the other and gently pull until the cup is completely separated. Note that some headphones may have more adhesive than others so more pressure might be required to remove the ear cup. 
2. Find the replacement ear cup that matches the side removed (they are labeled L and R inside the cup). Align the letter in the cup so that it is legible with the bar at the top.
3. Gently press the ear cup into place ensure that the pins remain aligned.
4. Once there is a slight click sound press more firmly to set the ear cup into place.

Resetting the Partybox to Factory Settings

1. Press and hold "Play" and "Light" buttons for > 10 seconds.
2. The Partybox will power off and back on and is now reset.

Restore to factory settings:
In power ON mode, press and hold the Power Button for at least 10 seconds, until the volume and input selector lights begin to flash.
Reset to factory default includes Source, Volume settings, EQ settings, AirPlay name and Wi-Fi settings.

In power ON mode press and hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. 
Now the unit is reset to factory default.
 

With the Flip3 ON, press the Bluetooth briefly to enter pairing mode, while another BT source that is already connected plays on. Now two sources can take turns playing, just by pressing play on one, then the other. The one being overridden will enter pause mode. For complete Bluetooth reset, while the Flip3 is ON and paired, press and hold the Bluetooth button for more than 3 seconds. The Bluetooth button light goes out, and the connection is broken. Press the Bluetooth button again for new pairing.

In power ON mode press and hold the "Volume +" and "Play" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. Now the unit is reset to factory default.

In power ON mode press and hold the "Volume +" and "Play" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. Now the unit is reset to factory default.

Power on the JBL Pulse 3 For 5 seconds, press and hold the "Volume +" and "Play" buttons The JBL Pulse 3 will power off, and is now reset

Press and hold the 'DAB/FM' & 'Preset 1' buttons for more than 2 seconds. The Horizon 2 is now reset to the default factory settings.

Resetting the Partybox to Factory Settings

1. Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
2. The JBL Partybox will power off and back on and is now reset.

In order to reset the headphones: 

Long Press of volume + and volume - at the same time while the unit is on. Make sure that bluetooth is NOT on and connected to any device. 
When reseting, LED will blink faster. 

To reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.

1. Turn on your JBL Bar 2.0 or 2.1
2. Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
3. Your soundbar will now power off and on again.

All Bluetooth paired devices are now removed from the internal memory; please Bluetooth pair your devices again.

The factory reset button restores your device to the default settings, including network and audio configurations. 

Please use one of the following solutions:

1.  Press and hold VOL -, VOL +, and Source buttons on the device at the same time until the LED light flashes (hold for more than 5 seconds)

Or alternatively;

2. Open your JBL ONE App.
3. Navigate to the support tile.
4. Select RESTORE FACTORY SETTINGS. 

With our JBL BAR 5.1 Surround there is two types of resets, one is to reset the WiFi settings and last one is to restore factory default settings.

Let us walk through each one of them.

Resetting WiFi settings

1. Turn on your JBL BAR 5.1 Surround.
2. Press and hold POWER button down for more than 10 seconds.
3. All of your WiFi configuration is lost and you need to reinstall it again.

Use the Google Home app to install the device on your WiFi network.

Resetting to Factory default settings

1. Turn on your JBL BAR 5.1 Surround
2. Press and hold POWER and SOURCE button for 3 seconds.
3. Your device is now reset.

You can now start allover with installing your BAR 5.1 Surround.​​​​

With our JBL BAR 9.1 Surround there is two types of resets, one is to reset the WiFi settings and last one is to restore factory default settings. Let us walk through each one of them. Resetting WiFi settings Turn on your JBL BAR 9.1 Surround. Press and hold POWER button down for more than 10 seconds. All of your WiFi configuration is lost and you need to reinstall it again. Use the Google Home app to install the device on your WiFi network. Resetting to Factory default settings Turn on your JBL BAR 9.1 Surround Press and hold POWER and SOURCE button for 3 seconds. Your device is now reset. You can now start allover with installing your BAR 9.1 Surround.

If you wish to reset your speaker due to various reasons, then keep reading, and follow along. 1. Press and hold Volume+ & Play/pause buttons down at the same time for more than 5 seconds. 2. The Pulse 4 will turn off, indicating that you did a successful reset. 3. Switch your Pulse 4 on again. 4. Connect with your favorite Bluetooth device and enjoy the music! Do you still have problems? Contact our Customer Service for more help!

The reset for the Tuner 2 and Tuner XL is as follows:
Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.

If you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker.

How to reset
First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.
Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off.
The speaker has now been restored to factory default settings. 

(1) Use JBL One App to set up the My Moment Feature.
(2) Select the JBL speaker/soundbar you want to set your favorite music to the My Moment feature.
(3) Tap the My Moment card to assign music.
(4) Click Add Music to manage music streaming services and specific music tracks.
(5) Set the timer to inactive speaker/soundbar (optional)
(6) Set the music loudness (optional)
(7) Press SAVE

Connect the headset to your PC via the 2.4GHz USB Wireless connection and ensure that you set your Quantum 910 Wireless headset as the default device especially before enabling the JBL QuantumSPATIAL 360 if you haven't installed the QuantumENGINE yet. You can check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 910 Wireless Game, right-click, and select "Set as Default Device" 

1. Power on your JBL LINK speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Open your Google Home app .
4. Enable Bluetooth
5. Enable Location Service (Android Only)
   1. Make sure you have permitted the Google Home app to view your location.
6. First option Tap Add Set up device Set up new devices in your home
7. Second  option Tap X device found Select Home location
8. Follow the instruction on screen to add your new JBL LINK speaker.

You are now all set and can enjoy your LINK device!

Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.

Check that the PC is using the correct recording device.

1. Go to Control Panel

2. Select  Sound 

3 Select  Recording

4. Make sure to select the proper recording device.

1. Right-click on it Quantum headset.
2. Now select "Set Default Device" or "Select Default Communication Device"

5. Check the microphone levels by right-click on your Quantum headset.

6. Go to Properties

7. Chose Levels and adjust accordingly

Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.

Check that the PC is using the correct recording device.

1. Go to Control Panel

2. Select  Sound 

3 Select  Recording

4. Make sure to select the proper recording device.

1. Right-click on it Quantum headset.
2. Now select "Set Default Device" or "Select Default Communication Device"

5. Check the microphone levels by right-click on your Quantum headset.

6. Go to Properties

7. Choose Levels and adjust accordingly

Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.



How to check your PC settings for the correct recording device
1. Go to Control Panel

2. Select Hardware and Sound

3. Click on Sound

3 Select  Recording


4. Make sure to select the proper recording device.

1. Right-click on it Quantum headset.

   

2. Now select "Set Default Device" or Select "Default Communication Device"

   

5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties


6. Choose Levels.


7. Adjust accordingly.
 

Please also make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
Check that your headset's Game-Chat balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumEngine PC software.


If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumEngine software.


Finally, you can also do a short press on the Smart Ambient button on the headset (if your headset, has this feature)

To show the current firmware version on your JBL TUNER device, go through the following steps.

1. Turn on the JBL TUNER.
2. Press and hold this three-button combination: DAB/FM+ Volume+ and Preset 5, simultaneously for 3-4 seconds.
3. In the display, you will see a combination of letters and numbers. This is the current software version.
4. See picture below as illustration.

The new firmware version released is V.0.0.57 (shown in the picture above).
To get the latest version, ask our customer service for a guide and an upgrade file.

 

Our new JBL Link Music and Link Portable both support Apple AirPlay 2. Pick up your Apple device, use your favorite music streaming service, and connect to the JBL speaker! Please note: before using Apple AirPlay 2, you will need to install it on your WiFi network, either using the Google Home app or Apple Home app ( your choice! ).