How To

Support Overview / How To

How To

1096 results
  • JBL Quantum 800/ONE: ANC (Active Noise Cancelling)/TalkThru Button Behavior Explained
    The single ANC/TalkThru button accomplishes several tasks, turning the ANC on and off, and turning the TalkThru on and off.  It behaves slightly different than you might expect.  Here is a description of how to accomplish each task.

    To turn ANC on and off
    Short Press: ANC On (voice prompt states ANC On)
    Short Press: ANC Off (voice prompt states ANC Off)

    To turn TalkThru on and off
    Long Press: TalkThru On (voice prompt states TalkThru On)
    Short or Long Press: TalkThru Off, but ANC is now On (voice prompt states ANC On)
    Short Press Again to turn ANC Off as well (voice prompt states ANC Off)

    NOTE:  The voice prompt will never state that TalkThru is Off.
     
  • JBL PORTABLE APP: Software Update Release Notes
    JBL PORTABLE App
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version (iOS):  5.6.7
    Version (Android):  N/A
    Release Date:  September 13, 2022
    Release Media:  App Store (iOS)


    What’s New
    1. Solved the issue that iOS 16 users could not use JBL PORTABLE App
  • JBL Portable App: PC Information
    You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.
  • JBL Partybox: Rated Power Output and 12V DC Car Charger Functionality

    Rated Power Output

    Partybox 110:
    AC Power 160W
    DC Power (battery) 100W

    Partybox 200:
    AC Power 120W
    12V (car) 90W (PLEASE NOTE: NO BATTERY)

    Partybox 300:
    AC Power 120W
    DC Power (battery) 90W
    12V Power (car) 90W     (PLEASE NOTE: DOES NOT CHARGE THE PARTYBOX, ONLY POWERS)

    Partybox 310:
    AC Power - 240W
    DC Power (battery) - 140W
    12V Power (car) - 140W (PLEASE NOTE: DOES CHARGE THE PARTYBOX)
  • JBL Headphones App: Personi-Fi 2.0

    Personi-Fi 2.0 is a new feature available through the JBL Headphones App. This feature helps to personalize the sound using the best possible sound curve based on your hearing capabilities. It will first ask a few questions, and then check your current ambient audio. You will be informed that this step should be completed in a quiet environment. It will play a series of test tones in all the different frequencies wherein after each frequency test tone is played, it will ask you what is the lowest volume setting you can hear. Nine different sounds will be played in each ear (18 in total).

    Simply press and release the button when you hear a sound. After it goes through all the test tones, it then calculates the best sound for your ears based on the results. It allows you to demo the results by playing a track. You will be able to toggle it on/off to hear the difference.

    Personifi pics.PNG
  • JBL Headphones App: Personal Sound Amplification (PSAP)

    PSAP (Personal Sound Amplification) is a new feature accessible within the JBL Headphones App. When this feature is turned on, it works similar to Ambient Aware, but it focuses on picking up vocal frequencies in front of you. 

     

    1. GAIN: The Personal Sound Amplification function is designed to amplify sound in the vocal range, it can assist users with (limited) hearing loss to maintain conversations more easily, especially in noisy environments. It should then amplify the speech of the person sitting across from you, not the general ambient sound as with Ambient Aware. The algorithm uses beamforming to pick out the voice from the other sounds, much like what happens during a phone call, but instead of focusing on your own voice it focuses on the voice further away from you. The gain setting allows you to amplify those vocal frequencies.

     

    2. BALANCE: The balance setting adjusts the amplification effect between your left and right ears using the slider. When set to 0 (in the middle), both ears will receive the same amplification, but depending on the user’s personal needs/preferences, they can focus the amplification more towards either the left or right ear. 

     

    PSAP pics.PNG
  • JBL Free: Volume Control
    The JBL Free X does not feature volume control. In order to adjust the volume, you must manually increase/decrease from your device.
  • JBL Free: Sweat Proof
    The JBL Free has an IPX5 rating that helps protect the headphones from sweat and moisture.
  • JBL Free: Power On Information
    Remove the Right ear piece from the case. (It should automatically enter into pairing mode and will alternate between blue and white LED) Make sure the unit you are trying to connect to is in pairing mode. It should recognize the JBL Free within 3-8 seconds. Choose "JBL Free" to connect.
  • JBL Free: Pairing Information
    Remove ear pieces from the case. Both ear pieces should automatically connect to each other. Wireless connections are automatically established when the headphones are taken out of the case. To pair to a different device, press and hold the Right ear piece for 5 seconds as it alternates between blue and white LED lights. Make sure that the device you are attempting to connect to is in pairing mode. The JBL Free should display on discoverable devices within 3-8 seconds. Choose JBL Free and the headphones will connect after you hear the audio confirmation tone.
  • JBL Free: Manual Re-pairing to Bluetooth Devices
    In the event that ear pieces do not re-pair automatically to paired Bluetooth device, power off ear pieces individually by press and hold the buttons for 5 seconds. To enter Bluetooth pairing mode when ear pieces are powered off, press and hold on buttons of both earpieces for 8 seconds. Re-pair the right ear piece with desired Bluetooth device when LED indicator on right ear piece alternates between blue and white LED lights.
  • JBL Free: Manual Re-pairing Left & Right Ear Pieces
    In the event that left and right ear piece pairing is lost, power on both ear pieces and press the buttons 3 times on each ear piece to initiate re-pair.
  • JBL Free: Handsfree calls
    The JBL Free automatically switches from stereo to mono when making or taking phone calls. Voice calls will only come through the right ear piece for a more natural call experience.
  • JBL Free: Charging Information
    When you place the two Free earphones in the charging case, you will see a white led ring light up on both of them. At the same time, some of the four dot-leds on the charging case will light up to indicate the battery level of the case battery. When the earphones are fully charged, the white led ring goes out on each of them. When both are fully charged, the charging case charging level leds go out too.
  • JBL DRG is too big to plug into OBD II port in my vehicle
    Please use an OBD II extension cable in this case. An extension cable is not included in the package but they are readily available for purchase on-line.
  • JBL DRG doesn’t generate engine sound in my car.
    Please check with your car manufacturer to ensure your car supports CAN or K-line. JBL DRG only works with CAN and K-line to get the engine data for engine sound simulation. If your car does support CAN or K-line, please launch the JBL DRG app and check the engine sound volume bar (the right column with button marked with “E”) in the “Sound Mode” section to make sure it is not turned off.
  • JBL BAR Setup App: Software Update Release Notes
    JBL BAR Setup App (for Bar 5.1 Surround)
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version (iOS):  1.0.9431 (2208021531)
    Version (Android):  1.0.11129
    Release Date:  August 22, 2022
    Release Media:  App Store (iOS & Android)


    What’s New
    1. Improved Amazon Account setup experience
    2. Improved the overall customer experience
  • I want to reset my Cinema Base device, is it possible to do that?
    Yes, that is possible. 1: Turn on your Cinema Base. 2: Press surround and volume - button simultaneously for 5 seconds. 3: When the source button on the Cinema Base lights amber for 1 second and goes off after. 4: Your Cinema Base is now reset.
  • Is Volume Control Supported?
    This headphone does not feature volume control. You must manually control volume from your device.
  • Is this Partybox Supported by the JBL Partybox App?
    This model is supported by the JBL Partybox App.
    Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

    SETTINGS: OTA update | Firmware Version | Quick Start Guide

    REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

    LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

    GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode
  • Is this headphone only compatible with Apple products?
    Yes, the Inspire 400 models are only compatible with Apple products. It features the three button microphone that can skip tracks, pause/play, answer calls and control the volume.
  • Is this a wireless headphone?
    No. This is a wired headphone that uses an Apple lightning connector to deliver powerful and clear sound.
  • Is the Xtreme 2 waterproof?
    Yes, the Xtreme 2 features an IPX 7 rating. IPX7 is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.
  • Is the UA Sport Wireless Flex sweat proof?
    Yes, the UA Sport Wireless Flex has an IPX5+ rating which makes it resistant to sweat and moisture.
  • Is the Tune600BTNC water-proof?
    No. The 600BTNC headphone does not feature any IPX rating that protects it against sweat or water. Over exposure to water can compromise the controls on the headphones.
  • Is the Synchros E30 a wireless headphone?
    No. This is a wired headphone that features a detachable one button universal remote/microphone. This headphone does not have bluetooth capabilities.
  • Is the subwoofer output on CinemaBase, a filtered signal?
    The subwoofer output on the CinemaBase, it's a filtered signal. By that we mean, it is not a full frequency signal, but filtered to match the low frequencies for a subwoofer.
  • Is there a Wi-Fi signal indicator on JBL Control Xstream?
    There is a Wi-Fi indicator on the back of the main speaker, and when it turns amber, it indicates that the Wi-Fi signal is weak. Try to move the speaker closer to your Wi-Fi router, and when the signal indicator turns White again, then it has a steady connection.
  • Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?
    Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.
  • Is there a remote control on the cable that comes with JBL E45BT?
    Yes, the cable has a one-button remote control and a microphone. This means that you can pause, resume play, you can pick up the phone and stop a call, and talk to other people through the microphone. There is no option to control music volume on the cable remote. That is only possible when using the Bluetooth system for wireless listening, with the volume buttons on the ear pod.
  • Is there a remote control on the cable that comes with JBL C45BT?
    No, this cable is straight, with no remote control. The headphones have remote control buttons on the ear pods, which can be used when listening over Bluetooth wireless.
  • Is there an on/off function on OR300?
    No, the headphones switch on and off with the Oculus Rift.
  • Is there an app for the EVEREST Bluetooth models that are not one of the ELITE models with ANC?
    No, the app works with the ELITE models only. These are the ones that feature Active Noise Cancelling.
  • Is there a firmware update for the Authentics L8 / L16 as shown in JBL Music App v.3.0?
    With the release of v.3.0 of the JBL Music app, owners of the JBL Authentics L8 and L16 are now greeted with a message that an update is available. If you own one of these speaker systems, and you know that it already supports Spotify Connect, the update firmware is already installed, and you can ignore this message. If your speaker system does not already support Spotify Connect, the update is available for you, but you cannot perform it yourself, it must go to a service center to be updated. Please contact Harman Helpdesk or the distributor in your country for advice regarding servicing.
  • Is the Live 200BT waterproof?
    No. The Live 200BT does not feature any IPX rating so overexposure to both sweat and water can compromise the headphones.
  • Is the JBL Soundgear collar flexible?
    Yes, two flexible joints permit you to expand the collar to make it easier to place it around your neck.
  • Is the JBL DUET Mini a good headphone that I can work out with?
    Because the JBL DUET does not feature an IPX rating against sweat and water, we do not recommend that you perform rigorous athletic activity while using these headphones. If you are interested in sweat and water proof headphones, please visit our JBL SPORT headphone page on our website.
  • Is the J88a a wireless headphone?
    No. The J88a headphone is a wired headphone and does not have bluetooth capabilities.
  • Is the Inspire 500/700 a wireless headphone?
    Yes. The Inspire 500/700 is an in-ear Sport Wireless Headphone.
  • Is the Inspire 500/700 a water-proof headphone?
    No. Although the Inspire 500/700 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.
  • Is the Game-Chat balance dial compatible with all platforms?
    No, it is compatible with PC and Mac, but not with PS4, XBOX One, Nintendo Switch or Mobile.
  • Is the Focus 500 a water-proof headphone?
    No. Although the Focus 500 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.
  • Is the Flip 7 waterproof and does it have a waterproof IP rating?

    The JBL Flip 7 has an IP68 water and dustproof rating, meaning it's protected from water and dirt.

    The speaker can be submerged in up to 1.5 meters of water for up to 30 minutes.

  • Is the E55BT and over-ear or on-ear headphone?
    E55BT is an over-ear headphone.
  • Is the E35 a wireless headphone?
    No. This is a wired headphone that features a one button microphone.
  • Is the device still splash-proof if the zipper over the connection panel is open?
    No, only if the zipper is closed.
  • Is the Clip 3 waterproof?
    Yes. The Clip 3 has an IPX 7 rating. You can take the speaker under water, down to 1 meter depth up to 30 minutes.
  • Is the Carrying Case Waterproof?
    No, the case is NOT waterproof
  • Is the App required to operate the headphone?
    No. All of the Everest Elite headphones are designed to offer the key features and benefits to the user without the need for the app. The My JBL Headphones App gives the consumer another level of control over the headphones. Through the app, the consumer can personalize the performance of the headphones such as: varying levels of the ambient aware, creating custom eq settings, and turning features on or off.
  • Issues Connecting To App
    Please do the following in this order…
    1. Go into the app and clear the Cache
    2. Uninstall the app from your device
    3. Forget or unpair the headphones/speaker from the Bluetooth list on your device
    4. Reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone)
    5. Reset the headphones/speaker
    6. Pair the headphone/speaker to your device
    7. Play some music to ensure a good Bluetooth connection
    8. Download and install the app
    9. Open the app and allow all permissions (app will not function without permissions)
    10. When the app opens, it should find your speaker and function properly
    Note: We cannot guarantee the use of our app when using Beta versions of Operating Systems.

     
  • Is my Partybox Supported by the JBL Partybox App?
    This model is not supported by the JBL Partybox App.
  • Is my data safe when using JBL LINK 10, 20, 300 or 500?
    Your security comes first with everything Google does. If your data is not secure, it is not private. That is why Google services are protected by one of the world’s most advanced security infrastructures. Conversations within JBL LINK speakers are encrypted by default.
  • Is JBL Trip waterproof?
    No. Please don’t expose JBL Trip to rain or other liquids.
  • Is it possible to update my JBL SB150 by myself?
    If any update exist, then it is only possible to get it updated, via our authorized service center. The USB port on the back, is meant for service use only. Contact support for more information.
  • Is it possible to turn off the blinking blue LED light from my headphones?
    No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.
  • Is it possible to reset my SB450?
    The JBL Cinema SB450 can be reset to its default factory settings and erasing all programming. To reset the soundbar, press and hold Volume+ and Virtual Surround buttons for 5s.
  • Is it possible to reset my SB 250?
    Yes, switch the soundbar ON, then press the volume - ( minus ) and surround buttons at the same time for 5 seconds. Now the device is reset.
  • Is it possible to reset my JBL Cinema Base?
    Yes, this can be done very easily by doing the following procedure: 1: Power on the Cinema Base. 2: Simultaneously press the “Surround” and “VOL –” buttons (at the same time). 3: The Cinema Base source LED button will light amber in color, for 1 second, then the power button LED light will go off and on. 4: Your Cinema Base is now reset.
  • Is it possible to reset my Boost TV?
    Yes, press Volume + and Surround button at the same time for 5 seconds.
  • Is it possible to replace the ear pads of the OR 300?
    Yes, they are quite easy to remove, and with a little care, new ear pads can be fitted in one or two minutes. You can do this yourself.
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