Issues Connecting To App

Support Overview / How To / Issues Connecting To App

Please do the following in this order…

Go into the app and clear the Cache
Uninstall the app from your device
Forget or unpair the headphones/speaker from the Bluetooth list on your device
Reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone)
Reset the headphones/speaker
Pair the headphone/speaker to your device
Play some music to ensure a good Bluetooth connection
Download and install the app
Open the app and allow all permissions (app will not function without permissions)
When the app opens, it should find your speaker and function properly

Note: We cannot guarantee the use of our app when using Beta versions of Operating Systems.

Applies to:

Category: Connectivity

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