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JBL Live Free NC+ TWS

Take on the world, with style. JBL Live Free NC+ TWS earbuds deliver JBL Signature Sound with supreme comfort. Stay in the groove all day long without noise or any distractions thanks to Active Noise Cancelling, while TalkThru and Ambient Aware keep you in touch with your friends and surroundings. Up to 21 hours of battery life and in-case wireless charging gives you seamless, convenient ease of use, and Dual Connect + Sync means you can start listening immediately, with either earphone or both. With your choice of Voice Assistant, perfect calls, and intuitive controls right at your fingertips, you’ll never need to stop the music. Water and sweat proof, the JBL Live Free NC+ TWS won't let you down no matter your activity or the weather conditions. So you can live Free.

Product Specifications

General Specifications

Driver size (mm) 6.8
IP Code IPX7

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB) 96
Dynamic frequency response range (Hz) 20 Hz – 20 kHz
Impedance (ohms) 16
Number of drivers per ear 1

Dimension Specifications

Charging Case Weight (oz) 1.4
Earpiece Weight (oz) 0.5
Charging Case Weight (g) 40
Earpiece Weight (g) 14

Control Connect Specifications

Bluetooth profiles A2DP V1.3, AVRCP V1.6, HFP V1.7
Bluetooth frequency 2.4 GHz – 2.4835 GHz
Bluetooth transmitted modulation GFSK, π/4DQPSK, 8DPSK
Bluetooth transmitter power 0 - 10dbm
Bluetooth version 5.1
Please consult the documents for in-depth specs

Documents & Downloads

Videos

What’s in the Box

  • 1 x JBL Live Free NC+ TWS
  • 1 x Type-C USB charging cable
  • 1 x 3 sizes of ear tips
  • 1 x 2 sizes of gel-sleeves
  • 1 x Charging case
  • 1 x Quick Start Guide / Safety Sheet (S / i)
  • 1 x Warranty / Warning (W / !)
JBL Live Free NC+ TWS - What's in the Box

FAQs & How-Tos

How to Factory Reset True Wireless Stereo Earbuds
Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). This restores the earbuds to the factory defaults.TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
Waterproof Information (IPX7)
This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
How to use Google Assistant with your headphones
After setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/phones/#headphonesGet your notificationsDouble-tap the Action button.Stop your Google AssistantTouch the Action button.Reply to the message (where available)After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones 
How to connect your headphones to the Google Assistant for iOS devices
Visit your App store to download the ‘Google Assistant’ App.After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App. Step 1   Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.Once set up is complete, you will see the below screen: Step 2 PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also. 
How to connect your headphones to the Amazon Alexa for Android and iOS devices
Visit the App Store and download the ‘Amazon Alexa’ App.  Click the Plus(+) button on the top right of the screen.Then select ‘Add Device‘.Select headphones from the list and then choose your Headphones from the list of available devices.Follow the rest of the instructions in the Alexa App to complete the setup.
TWS Left & Right Not Pairing Together
The two earpieces of your TWS headphones should normally be connected together without issue.  However, if they are no longer paired to each other, please follow these steps, in order. Forget/unpair the headphones on your device.Manually pair the two earpieces together following the "Manual Pairing Left & Right" instructions in your Owner's Manual/Quick Start Guide.Pair the headphones to your device and see if this resolves the problem.If manual pairing does not fix the problem, forget/unpair the headphones on your device again.Initiate a Product Reset to reset the earbud’s Bluetooth connection. Note that RESET will wipe all previous settings and pairings, so it will be necessary to pair your headphones with your devices againFollow the Product Reset instructions in your Owner's Manual/Quick Start Guide.Manually pair the 2 buds together again, as you did in step 2.  This additional step is necessary because, by default, the reset procedure does not automatically pair the two ear pieces together, but it does wipe all previous settings and resets the internal processor, so it is necessary to manually pair the two ear pieces together again.Pair the buds to your Source Device.
Cleaning Instructions for Re-establishing Charging
It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.Repeat until the contact points are visibly clean, and charging should work as designed.Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.This procedure can be performed on all TWS earphones and cases.
How to avoid Bluetooth Interference or Interruptions
• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
Standby Mode Information
If the earbuds go into standby mode and turn off, you can still use them without putting them back into the charging case. You can reactivate the headphones by pressing or touching the outside earbud itself.Please note: They will be automatically powered off after 30 minutes of being in standby mode if they disconnect from Bluetooth. To reconnect, you will need to put the earbuds back in the charging case and take them off again. It is possible to change the standby mode time with your headphones. To do this, go into the My JBL Headphones app and choose the Standby Time via Auto-off function. You can adjust the time to 15min, 1hr, etc., or you can choose “Never” if you want to keep the earbuds turn on at all times. Once you set the Auto-off, the earbuds will work according to the setting whether they connect to Bluetooth or disconnect.  
Pairing issues with a Computer or PC
In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your deviceAlways get the latest driver version available for your Computer/PC/Laptop.To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
My JBL Headphones App Support
This headphone is supported by the My JBL Headphones App.
How to Perform a Hardware Reset
To perform a hardware reset of your earbuds, press and hold the reset button on the charging case* for more than 5 seconds. This resets the earbuds without restoring the settings to the factory defaults.* LocationLive 300TWS/Live Pro+ TWS: Inside the charging case between the earbuds.Live Free NC+/Reflect Mini NC TWS/Reflect Aero: On the back of the charging case, next to the USB-C port.Club Pro+ TWS: On the bottom of the charging case, next to the USB-C port.
How to connect your headphones to the Google Assistant for Android devices
If not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App. Step 1   Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.Once set up is complete, you will see the below screen: Step 2 PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
Pairing issues with a Smartphone or Tablet
1. First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.2. "Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with your product.3. Try to restart the source device (Smartphone/tablet/PC) by powering it off and on again and after restarting, try to establish a Bluetooth connection to your product.4. If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.5. Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.6. Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.You should now have a successful pairing with your device. If you are still experiencing issues, please contact us again.
Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)
If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 
How to Turn off your TWS Headphones
1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).
Trouble accessing the Google Assistant or Amazon Alexa on your Headphone
First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.
How to use Amazon Alexa with your headphones
After setting up Amazon Alexa on your headphones through the My JBL Headphones app, use Amazon Alexa by pressing & holding the touch panel for 2 seconds on the earbud that you have enabled the voice assistant feature on.  Things to try “What’s the weather?”Play Niall HoranPlay NPR on iHeartRadioSet a timer for 5 minutesWhat new skills do you have? Stop Alexa when she talksWhile Alexa is talking, press and release the Action button then say “Stop”.For more information and things to try with Alexa, visit: www.amazon.com/alexadevices
How to switch between voice assistants using the My JBL Headphone app
The voice assistant you select in the initial set-up (pictured below) will be used as the default assistant on your headphones.You can change the default assistant in the ‘My JBL Headphones’ app: Open the My JBL Headphones app on your device.Select the headphones you are connected too.Go to Settings by clicking the symbol in the top right corner.Select Voice Assistant.Now you can select your preferred voice assistant. Your headphones may restart after switching Voice Assistant.
My JBL Headphones App Support
This headphone is supported by the My JBL Headphones App.

Headphone Support Guide

Need help to resolve some the most common headphone challenges?

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Bluetooth Pairing Guide

Do you need help with Bluetooth Pairing? This guide can help you

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