Getting started with the checklist

• A JBL LINK device(s).
• Latest version of the Google Home app installed on your mobile device.
• Latest version of the Google app  (Android only) installed on your mobile device.
• A Google Account (you can create one online via Google).
• A mobile device with either iOS or Android support.
  • ​Must have iOS 10 or higher
  • Must have Android 5.0 and higher
  • There is no support for PC set up.
• An internet connection from your local ISP (Internet Service Provider).
• Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported). 
• Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.

Wi-Fi requirement

• Wi-Fi routers must have Encryption enabled to install JBL LINK speakers (WPA2 etc).
• Wi-Fi Extenders need to feature support of Multicast forwarding and UPnP.
• Always use 5 GHz Wi-Fi for best performance and less interference.
• For routers that have 2.4G Wi-Fi support only, make sure that they are using channels 1, 6 or 11 only.

10 minutes before the time limit has been reached, a voice prompt will be played on the headphones. When reaching the time limit, the volume will be muted, and a new voice prompt will inform that the listening limit has been reached.

Make sure both headphones are fully charged to ensure that the issue is not due to one of the earbuds lacking power.

Check that the contact points on the headphones and the charging case are clear of dirt, so the issue is not due to the product not being able to charge.

The LED on the headphones will show a blue light when correctly inserted in the charging case.

Try to reset the headphones if the product is fully charged but are still only working in Mono mode.

A reset guide for the headphones can be found here: Reset guide

To have the best Active Noise Canceling performance possible, we advise you to keep the earbuds clean as much as possible. In case the IR sensors are covered with dirt of any kind, the Active Noise Cancellation performance will not be as effective. Sometimes, it may not give you the desire outcome to enjoy your music. 

If your teammates can not hear you, make sure of the following:

If you are not able to turn Spatial Audio on and the option is greyed out on the JBL Smart Tx, then you need to do the following.

• Open the JBL Headphones app
• Disable High-Resolution Audio (LDAC)
• The headphones will turn off and reboot
• You can enable Spatial Audio after the reboot

Make sure to check that the USB-C connector on the phone is clean and free of dirt and dust. A dirty connection could result in a disconnection during physical activities such as walking or running. A clean USB-C connection is needed in order to establish a good sound connection.

The JBL Quantum TWS an JBL Quantum TWS Air supports two types of wireless connection at the same time. It's compatible with any Bluetooth compatible devices while the USB wireless dongle enables compatibility with PC/Mac, PS4/5, Nintendo Switch^TM, TV and iPads and Android^TM devices with USB-Connection (Note: Type-C supports PS5 while type-A is compatible with all PlayStation^TM model).

The JBL Quantum Stream mic is compatible with the following platforms:

The JBL Headphones app supports the file types JPG and PNG. There is no limit on file size, as this depends on how much the phone and app can handle to load the image into the app. When you are uploading the image to the Smart Case, the app will make a screenshot of the image and cut the image, so it fits the shape of the screen. Therefore, the size of this screenshot will be smaller than the size of the image.

Battery icon shows as full at 90%-100% battery remaining.

Battery icon shows as 2/3 full at 50%-90% battery remaining.

Battery icon shows as 1/3 full at 15%-50% battery remaining.

Battery icon shows as empty and flashing at 5%-15% battery remaining - the product should be charged now.

The speaker will switch off at 0% battery remaining automatically to preserve the lifespan of the battery.

The Smart Case only supports English, so even if you change the language in the JBL Headphones app, it will remain in English.

You can customize or use the following settings/features via the JBL QuantumENGINE:

Microphone settings

Polar Patterns (Directions that the Quantum Stream Studio picks up the sound)

Equalizer

Lighting settings

Update firmware and software

The JBL Quantum Stream microphone is compatible with the JBL QuantumENGINE software. You can customize or use the following settings/features via the JBL QuantumENGINE:

Now, with Google Assistant and Alexa available simultaneously on your JBL Authentics speakers, you can choose to use one or both voice services available. This means you can set up just Alexa, just Google Assistant, or both. If you choose to set up both services, they will be at the ready. You can use either of them whenever you want simply by saying either “Hey Google” or “Alexa”.

Soundgear Sense provides two wearing styles, either as regular TWS headphones with an ear hook for a secure fit, or as a neckband headphone with the optional detachable neckband. Both wearing styles offer the same open ear experience with rich, full-range sound, it is just a matter of your own preference or use case which wearing style you choose. 

You can connect the JBL Smart Tx to any audio source to elevate your wireless sound experience. Use the USB-C cable to connect to a digital audio source such as a phone, tablet or laptop or use the 3.5mm aux to connect to an inflight entertainment system on most airplanes, TV or PC to experience wireless audio.

The Smart Tx gives you full access to the Tour One M3 via the touch screen without the need for your phone or app. The Smart Tx can also stream your audio to any Auracast enabled supported headphones or speakers.

• English (US, UK, CA, IN, AU)
• German
• French (CA, FR)
• Japanese
• Portuguese (BR)

The length from the Aux connector to the bottom of the button panel (cable only, excluding the connector and button panel) is approximately 90 cm.

The length of the cable that goes from the top of the button panel to the bottom of each earbud (cable only, excluding the earbuds and button panel) is approximately 29 cm.

The length of the earbuds are approximately 2 cm.

The length of the button panel is approximately 6.5 cm.

The overall total length is approximately = 127.5 cm.