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How to Perform a Hardware Reset

To perform a hardware reset of your earbuds, press and hold the reset button on the charging case* for more than 5 seconds. This resets the earbuds without restoring the settings to the factory defaults.
* Location
Live 300TWS/Live Pro+ TWS: Inside the charging case between the earbuds.
Live Free NC+/Reflect Mini NC TWS/Reflect Aero: On the back of the charging case, next to the USB-C port.
Club Pro+ TWS: On the bottom of the charging case, next to the USB-C port.

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How to pair your Subwoofer

If you want to add more depth and bass to your LINK BAR, we have a dedicated subwoofer (not included with the LINK BAR) that you can purchase!

Pairing the Subwoofer is very simple:
1. Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly.
2. Press the “Subwoofer Pairing” button on the SW10 subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly.
3. Press the “Subwoofer Pairing” button on LINK BAR, the LED indicator on the LINK BAR blinks rapidly
4. If successful, the pairing LED indicator on both subwoofer and LINK BAR will be a steady white LED light. If pairing fails, the sign on the subwoofer blinks slowly.
5. If the pairing fails, repeat the steps above. If you are still experiencing problems, please try to switch off all wireless devices in the home (such as routers, TV sets with wireless function, telephones, computers, etc.), then try again. It may be overcrowding on the 5GHz frequency, which often causes problems. By eliminating all other wireless activity, this will help space for the LINK BAR to establish its connection. You now should be able to pair without problems. Once pairing is complete, you can switch your devices on again

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How to pair the Remote Control
We included a Remote Control in your box (I know, that's sweet of us), and you need to pair it with your LINK BAR before it is working.

This is how you will do it
1. Press the BLUETOOTH button on the LINK BAR
2. Now hold the BLUETOOTH button down for 3-5 seconds.
3. When you see "SEARCHING FOR ACCESSORIES" on your TV screen, release the BLUETOOTH button.
4. On your REMOTE press the HOME and BACK buttons at the same time.
5. A Green LED light will flash on the REMOTE to indicate that it is in pairing mode.
6. Keep holding down the buttons until you see a message on the TV screen that says, "Pairing remote control to LINK BAR" After 10 seconds, release.
7. If done successfully on your TV screen, you will see an indicator counting down that it will "pair" with your remote.
Enjoy your entertainment with few clicks away!

BONUS TIP: There is an Android app called Android TV that will turn your Smartphone into a Remote controller.
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How to pack a product when sending it to the Service Center
We strongly recommend that you use the original packaging with the existing shock-absorbing packaging material.

Don’t have the original packaging?

Please follow these important guidelines to ensure that you pack the device safely and avoid shipping damage.
- Never use bubble-wrap only.
- Choose a sturdy cardboard box that permits at least 10cm of packaging materials between the device and the walls of the box. Putting the device into a cardboard box without proper shock-absorbing packaging materials will result in damage to the device.
  Air-bubble isolation and foam beans is advisable only for very light-weight items.
- Use packaging materials that cannot move around, and cannot be damaged by the device moving around and being shaken about.
For all larger items such as sound bars, subwoofers and PartyBoxes

In addition to above instructions:
- Use either panels of foam rubber or strong cardboard plates, or other sturdy materials that keep the device completely still inside the box, even if the box is shaken with considerable force.
- Keep in mind to still have 10cm or more of packing materials between device and box walls.
This way, your device should reach its destination undamaged.
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How To Manual Update Software: BAR 5.1 Surround
1. Press and hold the [VOL- ] and [SOURCE] buttons simultaneously. The software version will scroll across the front display.
2. If a newer software version is available, download it from the JBL website.
3. Copy the two files to the Root directory of an empty USB thumb drive.
  - Update.zip
  - Checksum.txt
4. On the bar, press and hold the [POWER] and [SOURCE] buttons for more than 10 seconds. This will reset the BAR 5.1 Surround.
5. Insert the USB thumb drive into the USB port on the rear panel of the bar.
6. On the bar, press and hold the [POWER] and [VOL-] buttons for more than 10 seconds to begin the software update process.
7. "UPDATING" will appear on the front display of the bar.
8. Wait for the software update to complete. The unit will reboot and go back to standby.
9. Turn unit on.
10. Press and hold the [VOL- ] and [SOURCE] buttons simultaneously. The new software version will scroll across the front display.
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How to manually pair your Earbud(s) if you lose connection
In case one of the earbuds loses its connection, you can do a manual pairing process by following the instructions below.
1. You can manually pair your earbuds by placing both back into the charging case and closing the lid.
2. Open the lid again, take them out of the charging case, and tap 3 times on each earbud simultaneously until you see the purple LED flash.
3. You will see the earbuds enter into Bluetooth pairing mode, and the connection between the Left and Right earbud is successful.
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How to manually activate SilentNow Feature

JBL TOUR ONE
Power off Tour One first and hold the ambient aware button on the left earcup for 2 seconds. You can get ANC on without Bluetooth connection, which will save your battery. Once you slide up the button on the right ear cup to power on, Bluetooth connection and music will return to normal.

JBL TOUR PRO+ TWS
Press and hold both right and left earbuds on Tour Pro+ TWS for 5 seconds at the same time. You can get ANC on without Bluetooth connection, which will save your battery. Once you press and hold both right and left earbuds for 5 seconds, Bluetooth connection and music will return to normal.

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How to listen to your local Spotify Playlist
Playing local playlist that you created via Spotify works differently for Android TV system, which the LINK BAR has built-in!

Here is how to do it:
1. Go to the Google Play Store on your TV screen (Use remote to navigate).
2. Download the Spotify app
3. Sign-in with your account.
4. You can use the dedicated app and navigate through your playlist.
5. Alternatively, you can now use voice commands such as "Ok Google, Play my Playlist Sunday Funday On Spotify"
Now you can enjoy Spotify using voice or the Remote Control.

*Some commands may not be available in all countries.
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How to find the software version
Finding the software version
1. Press and hold the 'Volume-' and 'Bass Boost' buttons for 5 seconds.
2. A voice will start prompting numbers which indicates the current software version.
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How to Factory Reset True Wireless Stereo Headphones

Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

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How to Factory Reset True Wireless Stereo Earbuds

Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off).
This restores the earbuds to the factory defaults.
TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

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How to factory reset JBL Link

Press and hold the Microphone Mute button for >13 seconds

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